Table of Contents
Advertisement
C - 2
WiNG 4.4 Switch System Reference Guide
C.1 General Troubleshooting
This section describes common system issues and what to look for while diagnosing the cause of a problem.
The following information is included:
•
Wireless Switch Issues
•
Access Port Issues
•
Mobile Unit Issues
•
Miscellaneous Issues
•
System Logging Mechanism
C.1.1 Wireless Switch Issues
This section describes various issues that may occur when working with a Motorola Solutions RF Series Switch. Possible
issues include:
•
Switch Does Not Boot Up
•
Switch Does Not Obtain an IP Address through DHCP
•
Unable to Connect to the Switch using Telnet or SSH
•
Web UI is Sluggish, Does Not Refresh Properly, or Does Not Respond
•
Console Port is Not Responding
C.1.1.1 Switch Does Not Boot Up
The Motorola Solutions RF Series Switch does not boot up to a username prompt via CLI console or Telnet.
The table below provides suggestions to troubleshoot this issue.
Possible Problem
Switch has no power
All else...
C.1.1.2 Switch Does Not Obtain an IP Address through DHCP
A Motorola Solutions RF Series Switch requires a routable IP address for the administrator to manage it via Telnet, SSH
or a Web browser.
The table below provides suggestions to troubleshoot this issue.
Possible Problem
DHCP is not configured,
or not available on same
network as the Motorola
Solutions RF Series
Switch
Suggestions to Correct
• Verify power cables, fuses, UPS power.
The front panel LEDs lights up when power is applied to the switch.
• Have a qualified electrician check the power source to which the switch
is connected.
Contact Motorola Solutions Support.
Suggestions to Correct
• Verify that the configuration for the switch has DHCP enabled. By
default, the ports have DHCP enabled. Otherwise, refer to the CLI
Reference Guide or System Reference Guide for instructions on
enabling the switch interfaces.
• Connect another host configured for DHCP and verify it is getting a
DHCP address
Advertisement
Table of Contents
Troubleshooting
