Mobile Unit Issues - Motorola WiNG 4.4 Reference Manual

Possible Problem
Country code for switch
is not set
Access ports are off-
network
Access ports are
restricted in
configuration
Access Port is on Exclude
List
Miscellaneous other
issues
All else...
C.1.2.2 Access Ports are Not Responding
Access Ports are not responding. The table below provides suggestions to troubleshoot this issue.
Possible Problem
Access Port not
responding after
converting to a Detector
AP
All else...
C.1.2.3 Sensor Port frequently goes up and down
Possible Problem
Sensor Port flapping
(going up and down)
All else...
C.1.3 Mobile Unit Issues
This section describes various issues that may occur when working with the mobile units associated with the wireless
switch or associated Access Ports. Possible issues include:
• Access Port Adopted, but MU is Not Being Associated
• MUs Cannot Associate and/or Authenticate with Access Ports
• Poor Voice Quality Issues
Suggestions to Correct
Verify the country code is entered into the switch prior to adopting any
Access Ports. The switch is not fully functional until a country code is set.
Verify the Access Ports are connected to the network and powered on.
Verify the switch is not configured with an access control list that does
not allow Access Port adoption; verify that Access Port adoption is not set
to "deny".
Ensure that the Access Port adoption policy is added with a WLAN.
Verify the Motorola Solutions RF Series Switch ACL adoption list does not
include the Access Ports that are not being adopted.
• With a packet sniffer, look for 8375 (broadcast) packets
• Reset the Motorola Solutions RF Series Switch. If the switch is hung, it
may begin to adopt Access Ports properly once it has been reset.
Contact Motorola Solutions Support.
Suggestions to Correct
When converting an AP300 to an Intrusion Detection Sensor, the
conversion requires approximately 60 seconds.
Contact Motorola Solutions Support.
Suggestions to Correct
This may be caused by the sensor being unable to find its server. Ensure
that the detection configuration is correct and that all cables are secure.
Contact Motorola Solutions Support.
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