Security Issues; Switch Password Recovery; Radius Troubleshooting - Motorola WiNG 4.4 Reference Manual

C - 10 WiNG 4.4 Switch System Reference Guide
C.3 Security Issues
This chapter describes the known troubleshooting techniques for the following data protection activities:
•

Switch Password Recovery

•

RADIUS Troubleshooting

• Troubleshooting RADIUS Accounting Issues
• Rogue AP Detection Troubleshooting
• Troubleshooting Firewall Configuration Issues
C.3.1 Switch Password Recovery
If the switch Web UI password is lost, you cannot get past the Web UI login screen for any viable switch configuration
activity. Consequently, a password recovery login must be used that will default your switch back to its factory default
configuration.
To access the Motorola Solutions RF Series Switch using password recovery:
CAUTION: Using this recovery procedure erases the switch's current configuration and
data files from the switch /flash dir. Only the switch's license keys are retained. You
should be able to log in using the default username and password (admin/superuser) and
restore the switch's previous configuration (only if it has been exported to a secure
location before the password recovery procedure was invoked).
1. Connect a terminal (or PC running terminal emulation software) to the serial port on the front of the switch.
The switch login screen displays. Use the following CLI command for normal login process:
RFSwitch login: cli
2. Enter a password recovery username of
restoreDefaultPassword.
User Access Verification
Username: restore
Password: restoreDefaultPassword
WARNING: This will wipe out the configuration (except license key) and user data under "flash:/" and reboot the device
Do you want to continue? (y/n):
3. Press Y to delete the current configuration and reset factory defaults.
The switch will login into the Web UI with its reverted default configuration. If you had exported the switch's previous
configuration to an external location, it now can be imported back to the switch.
C.3.2 RADIUS Troubleshooting
This section covers troubleshooting and workaround for common RADIUS problems. It includes the following issues:
• Radius Server does not start upon enable
• Radius Server does not reply to my requests
• Radius Server is rejecting the user
• Time of Restriction configured does not work
restore and password recovery password of