Motorola WS5100 Series Troubleshooting Manual
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Motorola WS5100 Series Troubleshooting Manual

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WS5100 Series Switch
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Summary of Contents for Motorola WS5100 Series

  • Page 1 WS5100 Series Switch Troubleshooting Guide...
  • Page 2 © 2007 Motorola, Inc. All rights reserved. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Symbol is a registered trademark of Symbol Technologies, Inc. All other product or service names are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1. Overview 1.1 Wireless Switch Issues............... . . 1-1 1.1.1 Switch Does Not Boot Up .
  • Page 4 TOC-ii WS5100 Series Switch Troubleshooting Guide Chapter 4. Network Events and Kern Messages 4.1 KERN Messages................4-12 Chapter 5.

  • Page 5: About This Guide

    NOTE: Screens and windows pictured in this guide are samples and can differ from actual screens. Documentation Set The documentation set for the WS5100 Series Switch is partitioned into the following guides to provide information for specific user needs. • WS5100 System Reference - describes WS5100 Series Switch Web UI configuration activities and the resulting network behavior.

  • Page 6: Notational Conventions

    -viii WS5100 Series Switch Troubleshooting Guide Notational Conventions The following additional notational conventions are used in this document: • Italics are used to highlight the following: • Chapters and sections in this and related documents • Dialog box, window and screen names •...

  • Page 7: Chapter 1. Overview

    Overview This chapter describes common system issues and what to look for while diagnosing the cause of a problem. Wherever possible, it includes possible suggestions or solutions to resolve the issues. The following sections are included: • Wireless Switch Issues •...

  • Page 8: Switch Takes A Long Time To Start Up

    • Visually inspect the fans located inside the switch chassis. Chassis fans and/or CPU fan not rotating • If one or more of the CPU fans are not running, contact the Motorola Support center for further instructions. All else... Contact Motorola Support.

  • Page 9: Unable To Connect To The Switch Using Telnet Or Ssh

    Console is not on network correctly set. See Console Port is Not Responding issue, or the WS5100 Series Switch System Reference Guide for more details. • From a another system on the same network. attempt to ping the switch. Telnet is not enabled Verify Telnet or SSH are enabled using the CLI or GUI (By default, telnet is disabled.).

  • Page 10: Console Port Is Not Responding

    1-4 WS5100 Series Switch Troubleshooting Guide Table 1.5 Web UI is Sluggish, Does Not Refresh Properly, or Does Not Respond Troubleshooting Notes (Continued) Possible Issue Suggestions to Correct Packet storm Check Syslog for any type of a packet storm. Overburdened with a large...

  • Page 11: Shutting Down The Switch Using The Halt Command

    Overview A manual power cycle will be required to re-start the switch. Do you want to proceed (yes/no) : yes System shut down might take a few mins..Shutting down the switch... Shutting down dhcp daemon.. done Shutting down apache server in the OPEN mode...done. Shutting down cell controller..

  • Page 12: Access Port Issues

    1-6 WS5100 Series Switch Troubleshooting Guide 1.2 Access Port Issues This section describes various issues related to access ports within the switch network. 1.2.1 Access Ports are Not Adopted Access ports are not being adopted. Table 1.7 provides suggestions to troubleshoot this issue.

  • Page 13: Mus Cannot Associate And/Or Authenticate With Access Ports

    Verify the correct security settings are applied to a WLAN in which the MU is tryng to associate. All else... Contact Motorola Support. 1.3.2 MUs Cannot Associate and/or Authenticate with Access Ports MUs cannot associate and/or authenticate with access ports. The following table provides suggestions to troubleshoot this issue.

  • Page 14: Switch Is Not Failing Over

    1-8 WS5100 Series Switch Troubleshooting Guide • Switch is Failing Over Too Frequently 1.4.1 Switch is Not Failing Over Switch is not failing over (Hot Standby) as appropriate. The following table provides suggestions to troubleshoot this issue. Possible Issues Suggestions to Correct...

  • Page 15: After Upgrade, Version Number Has Not Changed

    • Verify the Syslog folder contents from the CLI Service Mode context. Repeat the upgrade process if necessary. All else... Contact Motorola Support. 1.6 Miscellaneous Issues This section describes various miscellaneous issues related to the switch, and don’t fall into any of the previously called out issue categories.

  • Page 16: System Logging Mechanism

    1-10 WS5100 Series Switch Troubleshooting Guide 1.7 System Logging Mechanism The switch provides subsystem logging to a Syslog server. There are two Syslog systems, local and remote. Local Syslog records system information locally, on the switch. The remote Syslog sends messages to a...

  • Page 17: Chapter 2. Syslog Messages

    Syslog Messages & MU Disassociation Codes 2.1 Syslog Messages The following table provides information and descriptions of Syslog Messages. Number Mnemonic Severity Syslog Message Meaning / Cause AUTOUPCONFIG Loaded new startup config If checksum compares for new and running configurations are different – new config overwrites the running one.
  • Page 18 2-2 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause AUTOINSTNODHCP DHCP did not provide any DHCP information got update but file configuration information - cannot be opened. no autoinstall action taken AUTOINSTTIMEDREBOOT Autoinstall delayed reboot - Auto-install rebooting the system.
  • Page 19 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause TKIPMICFAILRPT Station [mac] reported a MU reported MIC failure. TKIP message integrity check fail on WLAN [uint] DOT11IKEYROTN Rotating dot11i (tkip/ccmp) Broadcast key rotation starting on keys on WLAN [uint] WLAN.
  • Page 20 2-4 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause WEBAUTHSUCCESS Station [mac] web Hotspot/Web authentication authentication success on success. WLAN [uint] WEBAUTHDISC Station [mac] has Hotspot MU disconnected disconnected WLAN [uint] WEBAUTHFAILED Station [mac] failed web Hotspot/Web MU authentication authentication on WLAN failure due to wrong password.
  • Page 21 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause WLANKERBTKTEXP WLAN [uint] de- Ticket couldn’t be renewed due to authenticated, ticket could WLAN not being authenticated. not be renewed WLANKERBAUTH WLAN [uint] authenticated WLAN successfully authenticated with KDC [str], ticket valid with KDC.
  • Page 22 2-6 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause STATIONNOTINACL Station [mac] denied MU denied association due to ACL association due to ACL/ violation. MAC-Auth-Local to radio [uint] STATIONRADIOLIMIT Station [mac] denied Max MU limit per radio is reached. association to radio [uint] : maximum Stations per radio [uint] reached...
  • Page 23 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause RADIUSRXCOAREQ Received Radius Change- Got Change of Authorization from Of-Authorization Request Radius Server from [ip] RADIUSDISCACK Sending Radius Disconnect All went well, user was removed - ACK to [ip] msg sent to server"...
  • Page 24 2-8 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause STATSRADIO Threshold reached, [str] is One of the threshold values set for [str] [str] for radio# [str] the radio has been exceeded. Each threshold value has its own unique thrshold setting defined by the user.
  • Page 25 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 100. CERTKEYIMPORTED Private key imported for the Key is successfully imported for trustpoint [str] specified trust point. 101. INVALIDRSAKEY Rsakey imported with the RSA Key imported is not of valid name [str] is invalid PEM/DER format.
  • Page 26 2-10 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 110. ERROR CERTMGR_INVALID_ This eror is triggered when a server SERVER_CERT: certificate imported does not match Server certificate does not corresponding private key. match corresponding private key.
  • Page 27 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 120. ERROR CERTMGR_MAX_ This error is triggered when the user KEYPAIRS: tries to configure a keypair when there are already maximum numbers Maximum number of of keypair configured. keypairs already configured.
  • Page 28 2-12 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 130. ERROR CERTMGR_NO_SERVER: This error is triggered when user Server certificate does not attempts to delete a Server exists for the specified certificate for a trust point for which trustpoint.
  • Page 29 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 140. ERROR CERTMGR_DEFAULT_ This error is triggered when the user SERVCERT_DEL_ERROR: attempts to delete the server Server certificate of default certificate of the default trustpoint. trustpoint can not be Server certificate of default trustpoint deleted.
  • Page 30 2-14 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 157. NEWLEDSTATE LED state message ID [uint] Event IDs are: from module [str] WIOS_LED_POWER_OFF = 0 WIOS_LED_POWER_ON_SELF_TES T =1 WIOS_LED_POST_FAILED = 2 WIOS_LED_POST_SUCCEEDED = 3 /* PM Responsibe to set the following */ WIOS_LED_SOFTWARE_FAILED = 4...
  • Page 31 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 162. HIGHTEMP Temp sensor [str] [dec2]C Diagnostic message: Temperature over high limit [dec2]C reading is over high limit. 163. OVERTEMP Temp sensor [str] [dec2]C Diagnostic message: Temperature over maximum limit [dec2]C.
  • Page 32 2-16 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 172. OPERUP Mobility is Operationally UP An informational message displaying when Layer 3 Mobility is Enabled. 173. OPERDOWN Mobility is Operationally An informational message displaying DOWN when Layer 3 mobility is disabled.
  • Page 33 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 184. PROCID "Process ""[str]"" changed The process has changed its PID. its PID from [int] to [int] Informational only. 185. PROCSTART "Starting process ""[str] The process is started. Informational only.
  • Page 34 2-18 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 197. PEERSTAINVLCONF "Peer [ip], with group ID The redundancy configuration has to [uint] in standby mode has be identical across the entire cluster. detected with invalid Consequently, a misconfiguration has configuration been detected.
  • Page 35 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 212. USERDELETE User '[str]' deleted An existing user has been deleted and removed from the list available for switch resources. 213. AUTHNOTIFY Radius server secret not User access denied. Now trying next configured or server not auth method since the Radius server reachable.
  • Page 36 2-20 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 225. KERNEL-4-WARNING "tkip: station replay TKIP authentication failed, as counters out of sync for counters are out of sync in TKIP ""MACSTR"". deauthing request. Validate TKIP credentials and re-attempt.
  • Page 37 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 240. KERNEL-4-WARNING Update_MU_State : wrong Wrong IP address information within IP version an update MU state request. Validate IP address information (if necesary) re-attempt request. 241. KERNEL-4-WARNING "PAL_ESS_Data : de-auth De-authentication was the result of a ""MACSTR""...
  • Page 38 2-22 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 254. KERNEL-4-WARNING warning: rx wisp data from WISP data has been received from an unknown portal unknown portal location. This is an informational warning and should be checked periodically to ensure its not repeated and the source represents a viable threat.
  • Page 39 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 269. KERNEL-3-ERROR Error registering ccdev An error has been encountered registering ccdev. 270. KERNEL-3-ERROR Error unregistering ccdev An error has been encountered unregistering ccdev. 271. KERNEL-3-ERROR invalid WLAN index: %d Invalid WLAN index encountered.
  • Page 40 2-24 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 290. KERNEL-3-ERROR psp update tim: alloc skb Could not allocate buffer needed to failed send heartbeat message. 291. KERNEL-3-ERROR Hotspot: Netdevice does not Valid tunnel was not found for given exists for interface VLAN IP and VLAN tag.
  • Page 41 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 308. KERNEL-3-ERROR dtim poll: recvd bad bss Received bad BSS in DTIM_POLL index message. This is for legacy WISP only. 309. KERNEL-3-ERROR Get_Lower_Rate : curr = Cannot get lower rate. %d allowed = %x 310.
  • Page 42 2-26 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 326. KERNEL-3-ERROR null device passed to probe Unavailable device incorrectly routine forwarded to a probe routine. 327. KERNEL-3-ERROR null device passed to close Unavailable device incorrectly routine forwarded to a probe routine.
  • Page 43 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 345. KERN-6-INFO "aes replay check failed Replay check failed for AES-CCMP ""MAC"" got: X expected: X packet 346. KERN-6-INFO qos admission control WMM admission control check verification failed failed.
  • Page 44 2-28 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 367. KERN-6-INFO "MACSTR"" fc mgmt q:alloc failed 368. KERN-6-INFO "MACSTR"" fc mgmt q:failed 369. KERN-6-INFO fc can't send 370. KERN-6-INFO mgmt fc can't send 371. KERN-6-INFO "MACSTR""...
  • Page 45 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 390. KERN-6-INFO warning: rx data from Warning message stating data has unknown portal been received from an unknown source (portal). 391. KERN-6-INFO "Rx inactive mu stats for No longer receiving stats for an unknown/inactive mu: ""...
  • Page 46 2-30 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 407. KERN-6-INFO "Tunnel_Pre_Routing: MU=%u.%u.%u.%u not found, VLAN=%d 408. KERN-6-INFO "Tunnel_Pre_Routing: UCAST: dip=%u.%u.%u.%u, VLAN=%d 409. KERN-6-INFO Tunnel_Post_Routing: MU=%u.%u.%u.%u not found 410. KERN-6-INFO Tunnel_Post_Routing: Sending packet to MU %u.%u.%u.%u 411.
  • Page 47 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 424. AUTH-3-ERR: Malformed IKE secret Pre-shared key for aggressive mode WIOS_SECURITYMGR IKE SA cannot be decoded. 425. AUTH-3-ERR: Could not force CA CA certificate could not be used as/ WIOS_SECURITYMGR certificate as a point of trust with trustpoint.
  • Page 48 2-32 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 438. AUTH-3-ERR: "The AUTHENTICATION- Authentication flag must not be set WIOS_SECURITYMGR ONLY can be specified only for DENY rule. for "" ""PASS rules 439. AUTH-3-ERR: To-tunnel specified for a Cannot set rejetct rules on To-tunnel.
  • Page 49 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 454. AUTH-3-ERR: "“Reason: AH The AH authentication algorithm ID WIOS_SECURITYMGR authentication algorithm ID does not matchthe AH transform %s (%d) "" ""does not match being used. AH transform %s (%d). 455.
  • Page 50 2-34 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 468. AUTH-3-ERR: """No IPSec transform (AH Specify a AH or ESP transform for WIOS_SECURITYMGR or ESP) specified for tunnel tunnel. 469. AUTH-3-ERR: """The `per-port' or `per- Security association per-port and per- WIOS_SECURITYMGR host' SA flags can not be ""...
  • Page 51 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 482. AUTH-3-ERR: "Too little key material for Too little key material for manually WIOS_SECURITYMGR manually keyed tunnel. " keyed tunnel. Update the number of bytes used. "Needs %u bytes but got only %u bytes"...
  • Page 52 2-36 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 498. AUTH-4-WARNING: """Could not decode Certificate could be corrupted or in WIOS_SECURITYMGR Certificate. """"The unrecognized (wrong) format. Check certificate may be corrupted certificate attributes or use a or it was ""”given in different certificate.
  • Page 53 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 508. AUTH-4-WARNING: """It is recommended to use Use non-IP identities with NAT-T to WIOS_SECURITYMGR non-IP identities with avoid ID collision. """"NAT-T to avoid ID collision 509. AUTH-4-WARNING: "%s Phase-1 notification Phase 1 notifications may have been WIOS_SECURITYMGR...
  • Page 54 2-38 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 519. AUTH-4-WARNING: """The maximum number of The maximum number of active WIOS_SECURITYMGR active Quick-Mode Quick-Mode negotiations has been negotiations "" ""reached. reached. Request for policy is being Dropping request for dropped.
  • Page 55 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 534. AUTH-6-INFO: """Message: Could not Security association could not be WIOS_SECURITYMGR select SA from IKE SA "" selected from IKE security ""proposal association proposal. 535. AUTH-6-INFO: """IPSec SA negotiations: IPSec security associations WIOS_SECURITYMGR %u done, %u successful,...
  • Page 56 2-40 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 551. AUTH-6-INFO: """ Error: %s Quick mode completion error WIOS_SECURITYMGR message. 552. AUTH-6-INFO: """IPSec SA [%s%s] IPSec security association WIOS_SECURITYMGR negotiation completed: negotiation has been completed. 553.
  • Page 57 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 569. AUTH-6-INFO: """ Message: Could not PPP session could not be properly WIOS_SECURITYMGR start PPP started. 570. AUTH-6-INFO: """ Message: No LAC IP LAC IP address not properly WIOS_SECURITYMGR address negotiated negotiated during authentication...
  • Page 58 2-42 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 588. AUTH-6-INFO: Local IKE peer %s%@ ID Local device which initiates IKE WIOS_SECURITYMGR tunnel. 589. AUTH-6-INFO: Remote IKE peer %s%@ ID Remote device where IKE tunnel WIOS_SECURITYMGR terminates 590.
  • Page 59 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 603. AUTH-6-INFO: Authentication method Security association selection failure. WIOS_SECURITYMGR mismatch Failed responder security association selection due to auth failure. 604. NO INFORMATION: NEED Unsupported authentication Security association selection failure. MNEMONIC FROM method Failed responder security association...
  • Page 60 2-44 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 619. NO INFORMATION: NEED "L2TP [%s, incoming-call] MNEMONIC FROM negotiation %s: ENGINEERING 620. NO INFORMATION: NEED "Local L2TP peer %s:%s Device where L2TP tunnel is initiated. MNEMONIC FROM ENGINEERING 621.
  • Page 61 Syslog Messages & MU Disassociation Number Mnemonic Severity Syslog Message Meaning / Cause 632. DAEMON-3-ERR: "Rejecting IPSec SA delete Delete notification received for WIOS_SECURITYMGR notification " rejected security association. SPI size does not match expected value. “from %s%@ since the SPI size %d does not match ""the expected value 4"...

  • Page 62: Mu Dissasociation Codes

    2-46 WS 5100 Series Switch Troubleshooting Guide Number Mnemonic Severity Syslog Message Meaning / Cause 647. DAEMON-5-NOTICE: Remote L2TP Layer 2 error generated as a result of WIOS_SECURITYMGR implementation (Vendor unknown vendor name not matching Name `%.*s') is ""not RFC 2661 standard. standard-compliant: "...
  • Page 63 Syslog Messages & MU Disassociation 802.11 or Motorola/WPA Reason Code Description REASON_CODE_80211_SUCCESS Reserved internally to indicate success. REASON_CODE_80211_UNSPECIFIED_ERROR Unspecified reason. DISASSOCIATION_REASON_CODE_STATION_LEAVING_ESS Deauthenticated because sending station has left or is leaving IBSS or ESS. DISASSOCIATION_REASON_CODE_INACTIVITY Disassociated due to inactivity. DISASSOCIATION_REASON_CODE_STATION_LIMIT_EXCEEDED Disassociated because AP is unable to handle all currently associated stations.
  • Page 64 2-48 WS 5100 Series Switch Troubleshooting Guide 802.11 or Motorola/WPA Reason Code Description 44 DISASSOCIATION_REASON_CODE_PSP_TX_PKT_BUFFER_EXCEEDED Motorola defined (non-802.11 standard) code. The switch has exceeded its time limit in attempting to deliver buffered PSP frames to the mobile unit without receiving a single 802.11 PS poll or NULL data frame.

  • Page 65: Chapter 3. Security Issues

    Security Issues This chapter describes the known troubleshooting techniques for the following data protection activities: • Switch Password Recovery • RADIUS Authentication • Rogue AP detection • Firewall configuration...

  • Page 66: Radius Troubleshooting

    3-2 WS5100 Series Switch Troubleshooting Guide 3.1 Switch Password Recovery If the switch Web UI password is lost, you cannot get passed the Web UI login screen for any viable switch configuration activity. Consequently, a password recovery login must be used that will default your switch back to its factory default configuration.
  • Page 67 Security Issues Radius Server does not reply to my requests Ensure the following have been attempted: • Add a Radius client in AAA configuration with NIC1/NIC2 IP address • Save the current configuration • Ensure that Security Policy is configured for this RADIUS server. Radius Server is rejecting the user Ensure the following have been attempted: 1.

  • Page 68: Troubleshooting Radius Accounting Issues

    UDP packet would go out (based on the routing tables). 3.3 Rogue AP Detection Troubleshooting Motorola recommends adhereing to the following guidelines when configuring Rogue AP detection: 1. Basic configuration required for running Rogue AP detection: • Enable any one of the detection mechanism.

  • Page 69: Troubleshooting Firewall Configuration Issues

    This can be done using the set detectorap command in rogueap context. 3.4 Troubleshooting Firewall Configuration Issues Motorola recommends adhereing to the following guidelines when dealing with problems related to WS5100 Firewall configuration: A Wired Host (Host-1) or Wireless Host (Host-2) on the untrusted side is not able to connect to the Wired Host (Host-3) on the trusted side 1.
  • Page 70 3-6 WS5100 Series Switch Troubleshooting Guide 5. Associate WLAN and Network Policy to the active Access Port Policy. Any request matching the configured criteria should take the action configured in the Classification Element.

  • Page 71: Chapter 4. Network Events And Kern Messages

    Network Events and Kern Messages This chapter includes two network event tables to provide detailed information and understanding of potential network events. These tables are: • Table 4.1, Network Event Message/Parameter Description Lookup • Table 4.2, Network Event Course of Action Lookup on page 4-6 Table 4.1 Network Event Message/Parameter Description Lookup ID Event Message...
  • Page 72 4-2 WS5100 Series Switch Troubleshooting Guide Table 4.1 Network Event Message/Parameter Description Lookup (Continued) ID Event Message Parameters AP adopt failure Access port <XX> was not adopted because XX = MAC (xx:xx:xx:xx:xx:xx) address of [limit exceeded] maximum limit has been reached.
  • Page 73 Network Events and Kern Messages Table 4.1 Network Event Message/Parameter Description Lookup (Continued) ID Event Message Parameters 17 Device msg Dropping DeviceInfo message from <XX> XX = MAC (xx:xx:xx:xx:xx:xx) address of dropped [info] whose parent is <YY>. the access port. debug YY = MAC (xx:xx:xx:xx:xx:xx) address of the switch to which the access port is...
  • Page 74 4-4 WS5100 Series Switch Troubleshooting Guide Table 4.1 Network Event Message/Parameter Description Lookup (Continued) ID Event Message Parameters 28 MU Kerberos auth MUs failed to authenticate with the KDC at [MAC address of MU] failed <MU_MAC_address> (Error code <code>). [MAC xx:xx:xx:xx:xx of Radius server]...
  • Page 75 Network Events and Kern Messages Table 4.1 Network Event Message/Parameter Description Lookup (Continued) ID Event Message Parameters 40 KDC user [added] Adding KDC User:<username> [user name][ time:<timestamp>. timestamp] 41 KDC user Changed KDC User:<username> [user name] [changed] time:<timestamp>. [timestamp] 42 KDC user [deleted] Removed KDC User:<username>...
  • Page 76 4-6 WS5100 Series Switch Troubleshooting Guide Table 4.1 Network Event Message/Parameter Description Lookup (Continued) ID Event Message Parameters 56 Miscellaneous Internal Failure, out of ethernet buffers. debug events The license key on a WS-Lite cannot be KerberosWlanAuth upgraded. Operation::OnStart WSLiteValidation:FAILURE:%s is invalid [XML error string(if any)] %d-port license for WS-Lite.
  • Page 77 [general] rejected because there is already another access access ports with the same MAC port with the same MAC address currently active address and contact Motorola on the switch. Customer Support. AP adopt failure An access port’s request to be adopted has been...
  • Page 78 4-8 WS5100 Series Switch Troubleshooting Guide Table 4.2 Network Event Course of Action Lookup (Continued) ID Event Description Possible Course of Action AP adopt failure Switch ran out of licenses and could not adopt There are more AP devices than there [license disallow] this AP.
  • Page 79 Network Events and Kern Messages Table 4.2 Network Event Course of Action Lookup (Continued) ID Event Description Possible Course of Action 19 Ether port A previously disconnected Ethernet port was re- If you see excessive amounts of this connected connected. message you may have a cable or switch hardware problem.
  • Page 80 4-10 WS5100 Series Switch Troubleshooting Guide Table 4.2 Network Event Course of Action Lookup (Continued) ID Event Description Possible Course of Action 35 WLAN max MU This is an incorrect message. It is not really the count reached ACL that denied association; it is really that the 802.11 limit has been exceeded.
  • Page 81 4-11 Network Events and Kern Messages Table 4.2 Network Event Course of Action Lookup (Continued) ID Event Description Possible Course of Action 50 Standby auto- The Standby switch is auto-reverted from Active revert to Monitoring. This event is reported by the Standby switch.

  • Page 82: Kern Messages

    4-12 WS5100 Series Switch Troubleshooting Guide 4.1 KERN Messages Table 4.3 Kern Messages Module Message Description ccdev.c PKT_INFO( ""Prtl ""MACSTR"" rem @ %d"", Radio ( portal ) is removed from packet driver MAC2STR( prtls[ idx ].cfg.addr ), idx );’ due to inactivity."...
  • Page 83 4-13 Network Events and Kern Messages Table 4.3 Kern Messages (Continued) Module Message Description crypt.c PKT_INFO( ""%s decrypt failure: ""MACSTR"" Detailed failure on WEB decrypt failure. iv32 = 0x%x iv16 = 0x%x\n"",); crypt.c PKT_INFO( ""TKIP Replay check fail ""MACSTR"" TKIP: Replay check failed for the specified MAC got: %x %x expecting:%x %x\n"",);...
  • Page 84 4-14 WS5100 Series Switch Troubleshooting Guide Table 4.3 Kern Messages (Continued) Module Message Description driver.c PKT_ERR( ""device %s needs to be re- A platform specific physical device has not been installed"", devname[ idx ] ); installed. For example eth1 and eth2 on Monarch have not been installed.
  • Page 85 4-15 Network Events and Kern Messages Table 4.3 Kern Messages (Continued) Module Message Description flowctl.c PKT_ERR( ""fc alloc:no memory for fc allocs"" ); Request from the operating system for a new packet has failed. flowctl.c PKT_INFO( ""fc freed ack q pkt seq %d, tx time A packet pending ACK has been there for too %u, now %u"",);...
  • Page 86 4-16 WS5100 Series Switch Troubleshooting Guide Table 4.3 Kern Messages (Continued) Module Message Description flowctl.c PKT_INFO( ""mgmt fc can't send"" ); A WISP management packet has failed to send. flowctl.c PKT_WARN( ""mgmt fc: send failed seq %d not An attempt has been made to remove a failed in ack queue"", q_elem->seq );...
  • Page 87 4-17 Network Events and Kern Messages Table 4.3 Kern Messages (Continued) Module Message Description pal.c PKT_INFO( ""%s : de-authing unknown MU Received a packet from an MU that is not ""MACSTR"" on BSS ""MACSTR,); associated. Sending de-auth forces it out. pal.c PKT_WARN( ""%s : de-auth ""MACSTR""...
  • Page 88 4-18 WS5100 Series Switch Troubleshooting Guide Table 4.3 Kern Messages (Continued) Module Message Description pal.c PKT_ERR( ""%s : MU ""MACSTR"" has a null The intended station is not associated with any prtl"", __FUNCTION__, MAC2STR( mu_ptr- radio. >cfg.addr ) ); pal.c PKT_INFO( ""Non-IP pkt, no DSCP bits.
  • Page 89 4-19 Network Events and Kern Messages Table 4.3 Kern Messages (Continued) Module Message Description ps_capwap.c PKT_WARN(""Unreal dt( retry ) @ %d: 0x%08lx The delta on retry from radio stats is - 0x%08lx = 0x%08lx\n"",); unrealistically big. ps_caspwap.c PKT_WARN(""Unreal delta tx-fail: 0x%08lx - The delta on transmission failure from radio 0x%08lx = 0x%08lx\n"",);...
  • Page 90 4-20 WS5100 Series Switch Troubleshooting Guide Table 4.3 Kern Messages (Continued) Module Message Description psp.c PKT_INFO( ""psp:free portal queues"" ); Free radio PSP queue. ps_wisp.c PKT_WARN( ""radio ""MACSTR"" lost first frag Missed WISP packet for given sequence range. of seq %04x till %04x"",);...

  • Page 91: Chapter 5. Led Information

    LED Information 5.1 LED Information The WS5100 has two vertically-stacked LEDs on its front panel. The LEDs display three colors (blue,amber, and red), and three lit states (solid, blinking, and off). The following tables decode the combinations of LED colors and states. 5.1.1 Start Up Event Top LED...

  • Page 92: Error Codes

    5-2 WS5100 Series Switch Troubleshooting Guide 5.1.4 Error Codes Event Top LED Bottom LED POST failed (critical error) Red blinking Red blinking Software initialization failed Amber solid Country code not configured. Amber solid Amber blinking Note: During first time setup, the LEDs will remain in this state until the country code is configured.

  • Page 93: Chapter 6. Updating The System Image

    The WS510 ships with a factory installed firmware image with full feature functionality. However, Motorola periodically releases switch firmware that includes enhancements or resolutions to known issues. Verify your current switch firmware version with the latest version available from the Motorola Web site before determining if your system requires an upgrade.

  • Page 94: Downgrading The Switch Image From Version 3.X To 1.4.X Or 2.X

    WS5100# save <file name> <.cfg> This is the configuration that will be upgraded to the new 3.x baseline. NOTE Motorola recommends saving a copy of the switch configurartion to a secure location before the upgrade. If an error occurs with the upgrade a viable configuration will be needed to restore on the switch.

  • Page 95: Chapter 7. Troubleshooting Snmp Issues

    Troubleshooting SNMP Issues The following SNMP-releated issues could require troubleshooting as issues are experienced with the WS5100 switch. MIB Browser not able to contact the agent. General error messages on the MIB Browser: Timeout, No Response. The client IP where the MIB browser is present should be made known to the agent. Adding SNMP clients through CLI or Applet can do this.
  • Page 96 7-2 WS5100 Series Switch Troubleshooting Guide...

  • Page 97: Appendix A Customer Support

    • Software type and version number Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements. If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that business partner for support.
  • Page 98 A-2 WS5100 Series Switch Troubleshooting Guide...
  • Page 100 MOTOROLA INC. 1303 E. ALGONQUIN ROAD SCHAUMBURG, IL 60196 http://www.motorola.com 72E-100959-01 Revision A June 2007...

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