Conference - NEC Electra Elite IPK II Features And Specifications Manual

Electra Elite IPK II
Description
Conference lets an extension user add additional inside and outside callers to their conversation. With
Conference, a user may set up a multiple-party telephone meeting without leaving the office. The CPUII
provides 64 Conference circuits, allowing any number of internal or external parties to be conferenced
together up to a limit of 32. This means that one extension can conference up to 31 internal and/or
external parties together (the originator would be the 32nd party reaching the maximum of 32). While
this Conference call is active, another user can use initiate a separate Conference also up to the limit of
32 parties, or any number a conferences can be initiated with any number of parties (up to 32) until all 64
conference circuits are all busy.
Conditions
Each block assigned in Program 10-07 for Conversation Recording reduces the number of
r
blocks available for ADA Recording, ACD Agent Auto Call Recording, and ACD Supervisor
Monitor.
r An ADA module is required for speech recording.
r Call Arrival (CAR) Keys (virtual extensions) do not support Conference Programmable
Function keys nor can they be used to add a call to a Conference.
r Split allows a user to alternate (i.e., switch) between their callers in Conference. This will
allow a dispatcher, for example, to control a telephone meeting between themselves, a
customer and a service technician. The dispatcher can meet together with all parties,
privately set up a service strategy with the technician and then meet again to set the
schedule.
r Split cycles through the Conference in the same order in which the Conference was initially
set up. If a user places an outside call, conferences extension 101 followed by extension
102, Split will cycle from the trunk, to 101 and finally to 102. The Split cycle then repeats.
r If a user's extension has Barge In capability enabled, they can also Barge In on an
established Conference. This permits, for example, an attendant or supervisor to join a
Conference in an emergency. It also allows a co-worker to leave a conference – and then
rejoin the telephone meeting when it is convenient to do so.
A Class of Service option is available which will allow or deny an extension user from
r
automatically setting up a Conference/Tandem Trunking call upon hanging up the
telephone.

Conference

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