NEC Electra Elite IPK II Features And Specifications Manual page 71

Electra Elite IPK II
E x a m p l e :
With this example, ACD will work as follows:
Example 1: Log In with AIC 789
During Mode Pattern 1, ACD agents will belong to ACD groups 1, 2, and 16 at the same time.
J
During Mode Pattern 2, ACD agents will belong to only ACD group 1.
J
During Mode Pattern 3-8, ACD agents will not belong to any ACD group and the ACD extensions will work
J
as normal extensions.
Example 2: Log In with AIC 567
During Mode Patterns 1-8, ACD agents will belong to only ACD group 10.
J
Example 3: Log In with AIC 678
During Mode Patterns 1-8, ACD agents will belong to ACD groups 2, 3 and 5 at the same time.
J
Multiple Agent Log In
ACD agents can log in any extension with multiple AICs (up to 3). Using the example setup above, ACD
will work as follows:
E X A M P L E :
Example 1: Log In with AIC 789 and 567
During Mode Pattern 1, ACD agents will belong to ACD groups 1, 2, 10 and 16 at the same time.
J
During Mode Patter 2, ACD agents will belong to ACD groups 1 and 10.
J
During Mode Pattern 3-8, ACD agents will belong to only ACD group 10.
J
Example 2: Log In with AIC 789, 567 and 678
During Mode Pattern 1, ACD agents will belong to ACD groups 1, 2, 3, 5, 10 and 16 at the same time.
J
During Mode Pattern 2, ACD agents will belong to ACD groups 1, 2, 3, 5 and 10.
J
During Mode Pattern 3-8, ACD agents will belong to only ACD groups 2, 3, 5 and 10.
J
Some conditions with Multiple Agent Log In:
ACD agents cannot log in to the system supervisor or group supervisor's extension.
J
In order to log in with AIC, the extension should be set to AIC Log In mode in Program 41-17-01.
J
If the extension is set to AIC log in mode in Program 41-17-01, the system will ignore the setting of
J
Program 41-02-01 for the extension.
Automatic Call Distribution (ACD)
Document Revision 1
2 - 49