Uniform Call Distribution (Ucd) - NEC Electra Elite IPK II Features And Specifications Manual

Electra Elite IPK II
Description
With Uniform Call Distribution (UCD), an extension user can call an idle extension within a
preprogrammed UCD Group (Department Group - 64 Department Groups available) by dialing the
group's pilot number. For example, this would let a caller dial the Sales department just by knowing the
Sales department's pilot number. The caller would not have to know any of the Sales department's
extension numbers.
UCD uses Circular Routing. Each new call will ring the extension that has been idle the longest in the
group.
User Log Out/Log In
An extension user can log out and log in to a UCD (Department) group. By logging out, the user removes
their extension from the group. Once logged out, UCD (Department Calling) bypasses their extension.
When they log back in, UCD (Department Calling) routes to their extension normally. All users can dial a
code to log in or log out of their UCD (Department Calling) Group. A multiline terminal can optionally
have a function key programmed for one-button log in and log out.
Enhanced Hunting
UCD (Department Calling) is enhanced with expanded hunting capabilities. Hunting sets the conditions
under which calls to a UCD (Department Group) pilot number will cycle through the members of the
group. The hunting choices are:
Busy
J
A call to the pilot number will only hunt past a busy group member to the first available extension.
A call will ring on an unanswered extension until answered or the caller hangs up.
Not Answered
J
A call to the pilot number will cycle through the idle members of a UCD (Department Calling) group.
The call will continue to cycle until it is answered or the calling party hangs up. However, if the next
station in the cycle is busy when a new call comes in, the call will queue to the busy agent. New
calls will not hunt past a busy agent.
Busy or Not Answered
J
A call to the pilot number will cycle through the idle members of a UCD (Department Calling) group.
The call will continue to cycle until it is answered or the calling party hangs up.

Uniform Call Distribution (UCD)

Uniform Call Distribution (UCD)
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