NEC Electra Elite IPK II Features And Specifications Manual page 79
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Also See for Electra Elite IPK II:
- User manual (1190 pages) ,
- System hardware manual (642 pages) ,
- Programming manual (617 pages)
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Electra Elite IPK II
Voice Mail
Programming
Refer to the Electra Elite IPK II ACD Manual for complete programming information.
Operation
Using the Headset with Automatic Answer for ACD Agents:
1.
With the multiline terminal in an idle state, press the Feature key.
2.
Press the HEADSET key (PGM 15-07-01 or SC 751: 05).
The Headset key blinks when Automatic Headset is activated.
To cancel Automatic Headset, repeat these steps.
Answering Incoming ACD Calls with a SIE Key:
1.
Press the flashing ACD SIE key (PGM 15-07-01 or SC 751:
Ringing calls are answered in the following priority:
1. Ringing call which has heard the ACD Delayed message.
2. Ringing call which has not heard the ACD Delayed message.
3. Calls in queue (follows ACD overflow priority set in Program 41-14-03).
Transferring Trunk Calls to the ACD Pilot Number:
1.
While on an outside call, press the Transfer key.
2.
Dial the ACD Pilot number.
3.
Hang up.
The call is transferred to the ACD group.
A Supervisor can monitor an ACD call:
1.
When an ACD agent is on an outside call, the supervisor presses the MONITOR key (PGM
15-07-01 or SC 752:
The call is heard by the supervisor, but cannot participate in the call. If participation is required, use the Barge
In feature instead.
2.
To cancel the call monitoring, press the MONITOR key again.
Automatic Call Distribution (ACD)
1 5).
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Document Revision 1
0 3 + ACD Master number).
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