NEC Electra Elite IPK II Features And Specifications Manual page 295
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Also See for Electra Elite IPK II:
- User manual (1190 pages) ,
- System hardware manual (642 pages) ,
- Programming manual (617 pages)
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Electra Elite IPK II
Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few
letters in the extension user's name. With Directory Dialing, the caller does not have to remember the
extension number of the person they wish to reach — just their name. Here's how Directory Dialing
works:
1.
When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.
(Optionally, the caller may be asked to dial a digit to access Directory Dialing.)
2.
The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to dial
letters for the name of the person they wish to reach.
3.
The caller dials the first three letters for the person's name. They can dial by first name or last
name, depending on how the Directory Dialing Message was recorded and the Directory Dialing
Mailbox was set up.
4.
Voice Mail searches the list of programmed extension names for a match of the caller-entered
letters.
5.
The caller dials the digit for the extension they wish to reach, and Voice Mail sends the call to that
extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension.
Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each
extension used by Directory Dialing must be installed.
Conditions
The periodic reminder message requires a DSP daughter board for Voice Response
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System (VRS).
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Ring Group calls do not follow extension call forwarding to voice mail.
Analog ports on the CPU do not support Message Waiting lamping.
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Conversation Record will not work for monitored calls.
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Caller ID information will be passed from the voice mail to an extension for pre-answer
display on an unscreened transfer from voice mail.
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Off-premise notification and external extensions require access to outside lines.
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To have the Voice Mail Automated Attendant answer a trunk, program the trunk as a DIL to
a Voice Mail port.
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When the voice mail places a call on hold, it uses Group Hold. Any line appearances for the
trunk will show the hold flash rate, however, users will not be able to pick up these calls (a
busy signal will be heard).
Digital Voice Mail
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