NEC Electra Elite IPK II Features And Specifications Manual page 896

Document Revision 1
If all members of the UCD (Department) group are busy, an incoming or transferred call to the group's
pilot number will queue for an available member. Each group has a queue that can hold any number of
waiting calls. If a display telephone is waiting in queue, the user will see: WAITING (group name). If a
transferred call in queue is an outside call, and the system has a DSP daughter board installed with the
VRS compact flash, the queued caller will hear, "Please hold on. All lines are busy. Your call will be
answered when a line becomes free."
The VRS can also transfer calls to UCD (Department) groups . Refer to the
(VRS) on page 2-943
The system prevents hunting to a UCD (Department) group extension if it is:
Busy on a call
J
In Do Not Disturb
J
Call Forwarded
J
Logged Out
J
Conditions
r When a DIL rings to a UCD (Department) groups, the DIL may follow overflow
programming (Programs 22-01-04 and 22-08-01).
r If an extension has Call Forwarding set, the system will not hunt to the forwarded
extension.
Default Setting
Disabled
2 - 874
feature for more information on setting up the VRS.
Electra Elite IPK II
Voice Response System
Uniform Call Distribution (UCD)