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NEC Electra Ellte IPK II User Manual

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Summary of Contents for NEC Electra Ellte IPK II

  • Page 1 All manuals and user guides at all-guides.com NOTICE Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics.
  • Page 2 All manuals and user guides at all-guides.com...
  • Page 3 All manuals and user guides at all-guides.com Multiline Telephone User Guide...
  • Page 4 All manuals and user guides at all-guides.com...

  • Page 5: Table Of Contents

    All manuals and user guides at all-guides.com Table of Contents ELITE IPK TELEPHONES ............1 GENERAL INFORMATION ............3 ANSWERING CALLS ..............4 Ringing Calls ....................4 Ringing Calls To A Second Incoming Extension/CAR/VE Key ....4 Voice Announce Calls ................4 Camp-on (Call Waiting) ................
  • Page 6 All manuals and user guides at all-guides.com TRANSFERRING CALLS ............10 CONFERENCE ................11 CALL PARK - SYSTEM ............12 CALL PARK – STEP CALL ............13 STATION BUSY/NO ANSWER OPTIONS ......14 Callback ....................14 Message Waiting ..................15 Tone Override ..................16 Department Step Call ................16 Voice Over ....................17 CO/PBX DIALING OPTIONS ..........
  • Page 7 All manuals and user guides at all-guides.com CALL FORWARDING ............... 25 All Calls (CF/A) ..................25 Call Forward Busy/No Answer (B/NA) ............26 SELECTABLE DISPLAY MESSAGING ........28 SET RELOCATION ..............29 CODE RESTRICTION, DIAL BLOCK ........29 ACCOUNT CODE ENTRY ............30 AUTOMATIC CALL DISTRIBUTION (ACD) ......
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  • Page 9: Elite Ipk Telephones

    All manuals and user guides at all-guides.com ELITE IPK TELEPHONES 8-Button Non Display 8-Button Display 16-Button Display Speaker Large LED 11 Directory Key (DIR) Line Keys/ Alphanumeric 12 Message Programmable Function 3x24 Character Key (MSG) Keys LCD Display Dialpad/Dedicated Hookswitch 13 MIC Key Function Keys Microphone...
  • Page 10 All manuals and user guides at all-guides.com 2 (all rows) 32-Button Display with 16 DSS/BLF One Touch Keys 16-Button Multiline Liquid Display Speaker Large LED 11 Directory Key (DIR) Line Keys/ Alphanumeric 12 Message Key Programmable Keys Display (MSG) Dialpad/Dedicated Hookswitch 13 MIC Key Function Keys...

  • Page 11: General Information

    All manuals and user guides at all-guides.com GENERAL INFORMATION The following should be considered when reviewing this User Guide: All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Line and Second Incoming Extension key has been assigned to all multiline telephones.

  • Page 12: Answering Calls

    All manuals and user guides at all-guides.com ANSWERING CALLS Ringing Calls Lift the handset. Converse. When assigned the Delayed Ringing feature, incoming calls will Note: first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.

  • Page 13: Camp-On (Call Waiting)

    All manuals and user guides at all-guides.com Camp-on (Call Waiting) Receive camp-on tone while on another call: Replace the handset to disconnect present call. - OR - Press Hold and press the Hookswitch to converse with the second party. Off-Hook Signaling With a call in progress: Receive Off-Hook Signaling.

  • Page 14: Outside Calls

    All manuals and user guides at all-guides.com Outside Calls Lift the handset. Dial the trunk access code, i.e. 9. - OR - Press an idle Outside Line key. Dial the telephone number. Converse. Trunk Queuing After pressing a busy Line key and receiving the trunk busy indication: Dial # or press Trunk Queuing/Camp On key (Service Code 751: 35).

  • Page 15: Speed Dial - System/Group/Station

    All manuals and user guides at all-guides.com Speed Dial - System/Group/Station To dial a Station Speed Dialing number: Press the Speaker key. Dial #7 (default Service Code). To preselect, press a line key in step 1 (instead of Speaker). Note: Dial the Station Speed Dial buffer number (0~9).
  • Page 16 All manuals and user guides at all-guides.com Initially (at default), there are 1000 System Speed Dial Note 1: buffers. Unless you preselect, Trunk Group Routing selects the trunk Note 2: for the call. The system may optionally select a specific Trunk Group for the call.

  • Page 17: Microphone Control

    All manuals and user guides at all-guides.com MICROPHONE CONTROL Press the MIC key. A lit MIC LED indicates that the MIC is on. SPEAKERPHONE CALLS Press the Speaker key and the LED lights. Ensure that the MIC LED is lit. Place internal or outside call.

  • Page 18: Holding Calls

    All manuals and user guides at all-guides.com HOLDING CALLS System Hold Exclusive Hold With a call in progress: With a call in progress: 1. Press Hold. 1. Press the Exclusive Hold key (Service Code 751: 45). To retrieve a held call, press the flashing Line key or Conf key Note 1: (internal calls).

  • Page 19: Conference

    All manuals and user guides at all-guides.com To transfer a call directly to a personal voice mailbox, dial 8 Note 4: after dialing the station number. CONFERENCE Establish intercom or trunk call. Press Conf or Conference key (Service Code 751: 07). Dial the extension you want to add.

  • Page 20: Call Park - System

    All manuals and user guides at all-guides.com CALL PARK - SYSTEM To Park a call in a system orbit: You can Park Intercom or trunk calls. Note: Press the Park key (Service Code 752: 04 + orbit). The Park key LED lights. Note: Use Paging to announce call.

  • Page 21: Call Park - Step Call

    All manuals and user guides at all-guides.com CALL PARK – STEP CALL (Version 2000 or higher software is required) To Park a call in the first available system orbit: You can Park Intercom or trunk calls. Note: Press the Hold or Transfer key. Dial #6.

  • Page 22: Station Busy/No Answer Options

    All manuals and user guides at all-guides.com STATION BUSY/NO ANSWER OPTIONS Callback To place a Callback: Call unavailable (busy or unanswered) extension. Dial # or press Callback key (Service Code 751: 35). Hang up. Lift the handset when the busy extension calls you back. If the unavailable extension was unanswered (not busy), the Note 1: Callback goes through after your co-worker uses their...

  • Page 23: Message Waiting

    All manuals and user guides at all-guides.com Message Waiting To leave a Message Waiting: Call busy or unanswered extension. Dial 0 or press Message Waiting key (Service Code 751: 38). Hang up. To answer a Message Waiting: When you have a message, your MW LED flashes. Note: Press the Speaker key and dial - OR -...

  • Page 24: Tone Override

    All manuals and user guides at all-guides.com Tone Override To send off-hook signals to an extension busy on a call: Your extension may send off-hook signals automatically. Note: Dial - OR - Dial 709. Press the Off-Hook Signaling key (Service Code 751: 33). You hear Ring Busy Tone.

  • Page 25: Voice Over

    All manuals and user guides at all-guides.com Voice Over To initiate a Voice Over to a busy extension: Press Voice Over key (Service Code 751: 48). - OR - Dial 6. You hear an alert tone and the Voice Over key flashes. You can Note: talk to the called party after the alert tone ends.

  • Page 26: Co/Pbx Dialing Options

    All manuals and user guides at all-guides.com CO/PBX DIALING OPTIONS Save Number Dialed To save the outside number you just dialed (up to 24 digits): Use this feature before hanging up. Note: Press the Save Number Dialed key (Service Code 751: 30). To redial a saved number: Press an idle trunk line key.

  • Page 27: Memo Dial

    All manuals and user guides at all-guides.com Memo Dial To store a number while you are on a call: While on a call, press Memo Dial key (Service Code 751: 31). Dial number you want to store. Press Memo Dial key again and continue with conversation. To call a stored Memo Dial number: Do not lift the handset.

  • Page 28: Repeat Redial

    All manuals and user guides at all-guides.com Repeat Redial To use Repeat Redial (if the outside party you call is unavailable or busy): Place a trunk call. Listen for busy tone or ring-no-answer. Note: Press the Feature + Redial keys. - OR - Press the Repeat Redial key (Service Code 751: 29).

  • Page 29: Caller Id

    All manuals and user guides at all-guides.com Caller ID Answer Receive incoming ringing or transferred outside call: Review the telephone display for the calling party’s name or number. Answer the call accordingly. Temporary Memory An unanswered call will cause the Call History key (Service Code 751: 08) to flash, indicating a new call has been placed in the temporary memory.

  • Page 30: Call Pickup

    All manuals and user guides at all-guides.com CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: Pick up the handset or press the Speaker key. Press the Group Call Pickup key (Service Code 751: 24). - OR - Dial 756 or Service Code...

  • Page 31: Directed Call Pickup

    All manuals and user guides at all-guides.com Directed Call Pickup To use Directed Call Pickup to intercept a call to a co-worker’s extension: Pick up the handset or press the Speaker key. Dial Dial the number of extension whose call you want to intercept. If more than one call is coming in, the system sets the priority Note: for which call it will answer first.

  • Page 32: Meet-Me Answer

    All manuals and user guides at all-guides.com To Page an external zone: Press External Paging key (Service Code 751: 19 for External Paging zones or 20 for External All Call Paging). Make announcement. - OR - Press the Speaker key or pick up the handset. - OR - Dial 703 and the External Paging Zone code (1~8 or 0 for All Call).

  • Page 33: Background Music

    All manuals and user guides at all-guides.com To join a Meet Me External Page: Press the Speaker key or pick up the handset. Dial 765. Dial the announced External Paging Zone (0~8). You connect to the other party. Note: BACKGROUND MUSIC To turn Background Music on or off: Press the Speaker key.

  • Page 34: Call Forward Busy/No Answer (B/Na)

    All manuals and user guides at all-guides.com To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Immediate Service Code (default: 741). - OR - Press the Call Forwarding Programmable Function Key (Service Code 751: 10).
  • Page 35 All manuals and user guides at all-guides.com To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press the Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). - OR - Press the Call Forwarding Programmable Function Key (Service Code 751: 13).

  • Page 36: Selectable Display Messaging

    All manuals and user guides at all-guides.com SELECTABLE DISPLAY MESSAGING To select a message: Press the Speaker key. Press the Text Message key (Service Code 751: 18 + 01~20). Use Volume Up or Volume Down keys to scroll through the messages if desired.

  • Page 37: Set Relocation

    All manuals and user guides at all-guides.com SET RELOCATION To exchange two terminals: Pick up the handset or press the Speaker key. Dial the Extension Data Swap Service Code - not assigned at default. Dial the Extension Data Swap Password - not assigned at default.

  • Page 38: Account Code Entry

    All manuals and user guides at all-guides.com To release Dial Block: Press the Speaker key. Dial 600. Dial the 4-digit Dial Block Code. Dial 0. Confirmation tone is heard. Note: Press the Speaker key to hang up. At default, Dial Block restriction Class per Extension is denied. Note: ACCOUNT CODE ENTRY To enter an Account Code any time while on a trunk call:...
  • Page 39 All manuals and user guides at all-guides.com To enter an Account Code before dialing the outside number: If your system has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the system prompt you for your Account Code.

  • Page 40: Automatic Call Distribution (Acd)

    All manuals and user guides at all-guides.com AUTOMATIC CALL DISTRIBUTION (ACD) Agent Log In To log in: Press the ACD LOG IN/LOG OUT key (Service Code 752: 10). - OR - Press the Speaker key and dial the Log In service code (Default Dial the log in code (up to 20 digits).

  • Page 41: Multiple Aic Agent Log In

    All manuals and user guides at all-guides.com Multiple AIC Agent Log In To log in: Press the ACD LOG IN/LOG OUT key (Service Code 752: 10). - OR - Press the Speaker key and dial the AIC Log In service code - not assigned at default.

  • Page 42: Rest Mode

    All manuals and user guides at all-guides.com Rest Mode To set the manual Rest Mode: From an idle state, press the ACD Rest Mode key (Service Code 752: 13). The ACD Rest Mode key lights. If the Rest Mode key is Note 1: pressed while the agent is on an active call, the key will flash until the agent hangs up.

  • Page 43: Answering A Call Using A Headset

    All manuals and user guides at all-guides.com When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in system programming.

  • Page 44: Station Speed Dial - Dial Access

    All manuals and user guides at all-guides.com STATION SPEED DIAL — DIAL ACCESS To store a Station Speed Dialing number (display telephones only): Press the Speaker key. Dial 755. Dial the Station Speed Dial buffer number to be programmed (0~9). 1 = Station Speed Dial buffer 1 2 = Station Speed Dial buffer 2 "...

  • Page 45: Line Keys/Programmable Function Keys

    All manuals and user guides at all-guides.com Key for Entering Names Use this keypad When you want to. . . digit . . . Enter characters: # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM).

  • Page 46: Function Numbers

    All manuals and user guides at all-guides.com Function Numbers Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Not Defined DSS / One-Touch Extension number or any numbers (up to 24 digits). Press HOLD to write.
  • Page 47 All manuals and user guides at all-guides.com Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Internal All Call Paging Meet-Me Answer to Internal Paging Call Pickup Call Pickup for Another Group Call Pickup for Specified Call Pickup Group Number Group...
  • Page 48 All manuals and user guides at all-guides.com Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Department Group Log Out Reverse Voice Over Extension Number Voice Over Extension Number Call Redirect Extension Number or Voice Mail Number Account Code...
  • Page 49 All manuals and user guides at all-guides.com Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number --- Not Used --- --- Not Used --- --- Not Used --- --- Not Used --- Message Change for Voice Extension Number or Attendant...

  • Page 50: Character Entry

    All manuals and user guides at all-guides.com Function Number List [1] Normal Function Code (00 - 99) (Service Code 751) Function Function Additional Data Number Private Call Refuse Caller ID Refuse Dial-In Mode Switching Do-Not-Call Setup Do-Not-Call Data Registration Live Recording Key 92 ~ 99 --- Not Used --- Character Entry...
  • Page 51 All manuals and user guides at all-guides.com Key for Entering Names When entering names, refer to this chart. Use this keypad When you want to. . . digit . . . Conf Clears the character entry one character at a time (used when entering the Name).
  • Page 52 All manuals and user guides at all-guides.com Notes...
  • Page 53 All manuals and user guides at all-guides.com...
  • Page 54 All manuals and user guides at all-guides.com © 2006 NEC Unified Solutions, Inc. Document Revision 2 The material contained herein is subject to change without prior notice at the sole For more information contact: discretion of NEC Unified Solutions, Inc.

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