NEC Electra Elite IPK II Features And Specifications Manual page 327

Electra Elite IPK II
Department Calling with Overflow Message
If a DISA caller dials a busy Department Calling Group, the system can periodically play the voice
prompt, "Please hold on. All lines are busy. Your call will be answered when a line becomes free." while
the caller waits. The interval between the voice prompts is the VRS Waiting Message Interval Time.
When an extension in the Department Group becomes available, the call automatically goes through. If
the Department Calling Group remains busy past the DISA No Answer Time, the DISA call routes to the
overflow destination or disconnects. (What happens to the unanswered call is set by the DISA Operating
Mode). The Overflow Message requires a VRS.
Warning Tone for Long DISA Calls
You can set up the system to provide a warning tone to DISA callers that have been on a call too long.
The warning tone can be just a reminder (which the caller can ignore) or can be followed by a forced
disconnect of the call. When the DISA caller hears the warning tone, they have the option of dialing a
code to continue the conversation or disconnect.
Trunk Continue/Disconnect Codes
Users have the option to use a Continue or Disconnect service code. The Continue service code
extends the conversation for a programmed length of time. If the user enters the Disconnect service
code, the call is immediately disconnected.
E x a m p l e :
The following example indicates how a call will be handled with the system programmed as follows:
Program 14-01-25: 1
J
Program 20-28-01: #
J
Program 20-28-02: No Setting
J
Program 20-28-03: 180
J
Program 24-02-07: 600 Only used with manually transferred Tandem Trunk calls)
J
Program 24-02-10: 30 (Only used with manually transferred Tandem Trunk calls)
J
Program 25-07-07: 600 (Only used with automatically transferred Tandem Trunk calls or DISA
J
calls)
Program 25-07-08: 30 (Only used with automatically transferred Tandem Trunk calls or DISA calls)
J
1. An external call connects to an external number (either by transferring with Tandem Trunking or by DISA
caller).
2. After 10 minutes (Tandem Trunking = Program 24-02-07 or DISA = Program 25-07-07), a warning tone
is heard and the user dials "#" (Program 20-28-01) to extend the conversation.
3. After three minutes (Program 20-28-03), the warning tone is heard again. After 30 seconds (Tandem
Trunking = Program 24-02-10 or DISA = Program 25-07-08), the call is disconnected.
Direct Inward System Access (DISA)
Document Revision 1
2 - 305