How To Return Your Instrument For Service; Service Order Number; Original Packaging - Keysight Technologies X Series Service Manual

Exa signal analyzer, 9 khz - 3.6/7/13.6/26.5/32/44 ghz

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How to Return Your Instrument for Service

If an instrument is being returned to Keysight for servicing, the phone numbers

are mentioned in

Keysight to expedite the repair please be as specific as possible about the

nature of the failure.

Helpful failure descriptions:

— Signal level measures 10 dB too low at 1 GHz

— L.O. Unlock error message appears on screen in spans < 10 MHz

— Analyzer will not complete boot up sequence to signal analyzer mode

Failure descriptions that will most likely increase repair time:

— Analyzer broken

— Analyzer will not make accurate measurements

— Signal drifts

If you have recorded any error messages that appeared on the analyzer display,

or have completed a Functional Test or Performance Verification Test, or have

any other specific data on the performance of the instrument, please send a

copy of this information with the instrument.

Before shipping, pack the unit in the original factory packaging materials if

they are available. If the original materials were not retained, see

Packaging" on page

Table 1-4, "Contacting Keysight," on page

43. In order for

Keysight N9010A EXA Service Guide