Return The Module For Service - Keysight Technologies M9260A Startup Manual

1 Inspection, Installation, and Verification

Return the module for service

Should it become necessary to return the M9260A for repair or service, follow the
steps below:
1 Review the warranty information shipped with your product.
2 Contact Keysight to obtain a Return Material Authorization (RMA) and return
3 Write the following information on a tag and attach it to the defective M9260A.
4 Carefully pack the module in its original ESD bag and packing carton. If the
5 On the shipping label, write "ATTENTION REPAIR DEPARTMENT" and the RMA
Refer to the product by its serial number and model number if any
NOTE
correspondence is required.
22
address. If you need assistance finding Keysight's contact information, go to
www.keysight.com/find/assist
service) or refer to the Support information on the product website at
www.keysight.com/find/M9260A.
– Name and address of owner. A P.O. box is not acceptable as a return
address.
– Product model number (for example, M9260A).
– Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the side panel of the module. The serial number can also
be read from the Soft Front Panel interface, but only after the software is
installed.
– Description of failure or service required.
original carton is not available, use bubble wrap or packing peanuts and place
the instrument in a sealed container and mark the container "FRAGILE".
number.
(worldwide contact information for repair and
Keysight M9260A Startup Guide