Warranty And After-Sales Service - NTT docomo FOMA N702iS Manual

Warranty and After-Sales Service

Warranty
● Make sure that the warranty card is included with your FOMA terminal at the time of purchase. Check the contents,
the information about "the shop or date of purchase", etc. and keep the card in a safe place. If the card does not
contain necessary information, immediately contact the shop and request them to fill in the card. The warranty
period is one year from the date of purchase.
● The whole or part of the product, including its accessories, is subject to improvement without notice.
● The stored data such as phonebook entries may be altered or lost through the damage or repair on the FOMA
terminal. It is recommended to take notes of the stored data such as phonebook entries just in case. Repairing the
FOMA terminal cannot transfer most of the data downloaded via i-mode or i-αppli, complying with the copyright law.
* If you have a PC (Windows 2000 or Windows XP), you can transfer the data such as phonebook entries to PC by
using the dedicated Data Link Software (P.379) and the FOMA USB Cable (optional), then back up the data on
the PC.
After-sales service
● If you have problems with your FOMA terminal
Before having your FOMA terminal repaired, see the "Malfunction Checklist" in this manual.
If you still have problems, call at the technical inquiries number described on the back of the manual.
● If, after contacting DoCoMo, you are informed that your FOMA terminal is in
need of repairs
Take your FOMA terminal to a designated repair shop. The repair shop is only open during business hours.
Remember to take your warranty card with you.
■ During the warranty period
・The FOMA terminal will be repaired free of charge in accordance with our written warranty policy.
・Make sure to take the warranty card with you when having your FOMA terminal repaired. Even during the
warranty period, a charge will be made for the repair if you cannot show the warranty card or if the malfunction or
damage has resulted from improper use.
・Even during the warranty period, a charge will be made for the repair if the malfunction has resulted from the use
of devices or consumables that are not specified by NTT DoCoMo.
■ The FOMA terminal may not be able to be repaired
The FOMA terminal may be unable to be repaired if the water reaction is found on the seal, if corrosion is
found to result from water exposure, condensation or perspiration, or if the internal board is damaged or
deformed. Even if the FOMA terminal can be repaired, a charge will be made as the repair is not under
warranty.
■ After the warranty period has expired
You can request to have your FOMA terminal repaired, although a charge will be made for the repair.
■ Stock period of parts
Replacement parts (required for maintaining the functionality of the FOMA terminal) will be kept in stock
basically for minimum of 6 years following the termination of production. However, the FOMA terminal may
not be able to be repaired due to the lack of parts depending on the damaged parts.The repair may still be
able to be performed even after the stock period has expired. Call at the technical inquiries number
described on the back of the manual.
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