Warranty And After Sales Service - NTT docomo Foma D900i Manual

Warranty and After Sales Service

About the warranty
• A written warranty is provided upon purchase of the FOMA terminal. After confirming the contents of
the guarantee as well as the name of the shop and date of purchase, keep it in a safe place.
If necessary items are not filled out, contact the shop where you purchased the FOMA terminal.
The period of guarantee is for one year from the date of purchase.
• Since components that generate electro-magnetism are used in the earpiece of the FOMA terminal , do
not allow cash cards or similar that are vulnerable to magnetism near the FOMA terminal. The
magnetically stored data may be cleared.
• The specifications of this product and accessories are subject to change without notice.
After sales service
■ If you experience problems with your FOMA terminal
Before asking for repairs, see Something Wrong? First Check for Problems in p.267.
If the problem remains unsolved, contact one of the numbers below or visit an NTT DoCoMo service
center:
• DoCoMo Group
For technical inquiries (in Japanese only)
113
No prefix
Can only be called from DoCoMo mobile phones and PHSs
*
Please confirm the phone number before you dial.
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For details, please refer to the list of service centers supplied with your FOMA terminal.
Note: When the result of an inquiry indicates that a repair is required
Take your FOMA terminal to an authorized NTT DoCoMo service center within office hours.
Note that you must present your warranty to qualify for warranty service.
■ Within the guarantee coverage
The FOMA terminal is repaired in accordance with the warranty.
• If you request repair of your FOMA terminal, always bring your warranty card. Even during the
warranty period, you will be charged repair fees if you do not present your warranty card or the
failure or damage is caused by incorrect customer handling.
• Repairs of damages resulting from use of devices or consumables other than those designated
by DoCoMo will be charged even during the warranty period.
■ Repair may not be performed in the following cases
Please be advised that if the watertight seal is breached, if corrosion is found as a result of
testing due to water leaks, condensation, sweat, or the inside board is damaged or deformed, it
may not be possible to repair the FOMA terminal. If the FOMA terminal can be repaired, the
repairs are not covered under the warranty and you will be charged.
■ After expiration of the warranty
We repair the FOMA terminal upon request if it can be fixed. Charges apply.
■ Spare parts availability
Replacement parts will be kept in stock for at least 6 years after termination of production. The
FOMA terminal can be repaired during this period. Even if 6 years have passed, call one of the
phone numbers listed above to ask if the FOMA terminal can still be repaired.
270
(toll free)
0120-800-000 (toll free)
Can be called from mobile phones and PHSs
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