Packing A Qfx10000 Or Component For Shipping - Juniper QFX10016 Hardware Manual

QFX10016 Switch Hardware Guide
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Packing a QFX10000 or Component for Shipping

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You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC: http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Prevention of Electrostatic Discharge Damage on page 327
Follow this procedure if you are returning a QFX10000 chassis or component to Juniper
Networks for repair or replacement.
Before you pack a QFX10000 or component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge
(ESD) damage. See "Prevention of Electrostatic Discharge Damage" on page
Pack your chassis or component using one of these materials:
Use the packing material from the replacement chassis or component
Retrieve the original shipping carton and packing materials
Contact your JTAC representative if you do not have these materials, to learn about
approved packing materials. See Contacting Customer Support to Obtain a Return Materials
Authorization for a QFX Series Device or Component.
Ensure that you have the following parts and tools available:
ESD grounding strap.
Electrostatic bag, one for each component.
If you are returning the chassis:
A 13/32-in. or 10-mm open-end or socket wrench to install the bracket bolts on the
chassis and shipping pallet
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Copyright © 2017, Juniper Networks, Inc.
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