Components; Returning A Qfx10000 Switch Or Component For Repair Or Replacement - Juniper QFX10016 Hardware Manual

CHAPTER 24
Contacting Customer Support and
Returning the Chassis or Components

Returning a QFX10000 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2017, Juniper Networks, Inc.
Returning a QFX10000 Switch or Component for Repair or Replacement on page 267
Locating the Serial Number on a QFX10000 Switch or Component on page 268
Contacting Customer Support to Obtain Return Material Authorization on page 275
Packing a QFX10000 or Component for Shipping on page 276
If you need to return a QFX10008, QFX10016, or a component to Juniper Networks for
repair or replacement, follow this procedure:
Determine the serial number of the component. For instructions, see
1.
Serial Number on a QFX10000 Switch or Component" on page
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
2.
Assistance Center (JTAC), as described in Contacting Customer Support to Obtain a
Return Materials Authorization for a QFX Series Device or Component.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping, as described in
3.
Component for Shipping" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
QFX10008 Hardware Overview
Locating the Serial Number on a QFX10000 Switch or Component on page 268
"Packing a QFX10000 or
276.
.
"Locating the
268.
267