Packing A Ptx1000 Chassis Or Component For Shipping - Juniper PTX1000 Hardware Manual

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Packing a PTX1000 Chassis or Component for Shipping

Copyright © 2018, Juniper Networks, Inc.
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC:
https://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see
https://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 12-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Prevention of Electrostatic Discharge Damage on page 135
If you are returning a PTX1000 or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you pack a PTX1000 or component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge
(ESD) damage. See "Prevention of Electrostatic Discharge Damage" on page
Retrieve the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials (see "Contacting Customer Support to Obtain Return Material Authorization"
on page 106).
Ensure that you have the following parts and tools available:
Chapter 6: Returning the Chassis or Components
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