Making A Call; Transferring Calls; Placing A Call On Hold - NEC DT920 Customer Training Manual

User Training Guide

Making a call

External Call
1. Lift the handset or press Speaker
2. Press 9 followed by the number you would like to call. The number will automatically begin
to ring.
Internal Call
1. Lift the handset or press Speaker
2. Enter the extension you would like to call. The number will automatically begin to ring.

Transferring calls

External transfer
1. When the caller is on the line, press the Transfer key
2. Dial 9 followed by the external number
3. Inform the second party of the call
4. Replace the handset to complete the transfer.
5. If the called extension is busy or does not answer, press the flashing line to return to your
caller.
6. If the extension does not accept the call, ask them to hang up and your call is returned (or
press the flashing line).
Internal Transfer
1. When the caller is on the line, press the Transfer key
2. Dial the extension required
3. Inform the second party of the call
4. Replace the handset to complete the transfer.
5. If the called extension is busy or does not answer, press the flashing line to return to your
caller.
6. If the extension does not accept the call, ask them to hang up and your call is returned (or
press the flashing line).

Placing a call on hold

1. Press the Hold button ( you may replace the handset)
2. To retrieve a held call lift the handset then press the flashing line