Device Information - 3Com VCX v7111 User Manual

See the Debug Level parameter GwDebugLevel (described in
Syslog logging level.
To activate the Message Log:
In the General Parameters screen under Advanced Parameters submenu (accessed
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from the Protocol Management menu), set the parameter Debug Level to 5. This
parameter determines the Syslog logging level, in the range 0 to 5, where 5 is the
highest level.
Open the Message Log screen (Status & Diagnostics menu > Message Log); the
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Message Log screen is displayed and the Log is activated.
Message Log Screen
Figure 79
Select the messages, copy them and paste them into a text editor such as Notepad.
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Send this txt file to our Technical Support for diagnosis and troubleshooting.
To clear the screen of messages, click on the submenu Message Log; the screen is
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cleared and new messages begin appearing.
Do not keep the Message Log screen minimized for a prolonged period as a
prolonged session may cause the V7111 to overload. As long as the screen is open
(even if minimized), a session is in progress and messages are sent. Closing the
screen (and accessing another) stops the messages and terminates the session.

Device Information

The Device Information screen displays specific hardware and software product information.
This information can help you to expedite any troubleshooting process. Capture the screen
and email it to our Technical Support personnel to ensure quick diagnosis and effective
corrective action. From this screen you can also view and remove any loaded files used by
the V7111 (stored in the RAM).
To access the System Information screen:
Open the Device Information screen (Status & Diagnostics menu > Device Information);
the Device Information screen is displayed.
216
Table 23) to determine the
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3Com VCX V7111 VoIP Gateway User Guide