Troubleshooting - Honeywell SYA14 Series Manual

6.7 Troubleshooting

Obtain the following information before contacting the After Sales Service for assistance:
1. Serial Number and Manufacturing Date Code of the device (information available on the rating plate).
2. Version of the software you are using (displayed in the welcome window)
3. What is the Operating System from which you are running the PC Software?
4. Type of power cable in use (with an external filter or not, provide listing if possible).
5. Type of RS 232 cable in use (with a shielding or not, provide listing if possible).
6. Short description of the application.
7. Drawing of the Alarm and Safety Zones, as well as the environment with measured distances. This can be obtained by
using the FFSE.EXE program and the "Monitor" menu for a few seconds, then save the parameter file when exiting. This
will create a PRM file with your protection zones and an OWS file containing the profiles measured with monitor.
8. Did you define an external test target?
9. Status of the LED indicators and flashing sequence of the diagnostic LED.
10. Status of the diagnostic window in the FF-SE program , " Monitor " menu
11. Refer to troubleshooting table below.
Indication
All the LED indicators are not
illuminated and the rotating head
is not turning.
Indication
Some LED indicators
illuminated but the rotating head
is not turning.
Indication
The rotating head stops turning
when RS232 cable is connected
43
Possible Cause
Power supply is off
Fuse(s) may be blown.
Power supply voltage may not be
within the specified range.
Power supply may not be able to
absorb the current inrush during
startup (especially when several
laser scanners are powered from
the same source).
Cable connection between power
supply and sensor is open.
Incorrect power
connection
Connector is damaged/broken
The PC is connected and sends
a permanent reset to the sensor
Possible Cause
are Power supply may be unable to
absorb the current inrush during
startup.
Drive belt broken or motor has
malfunction or is in operable.
Possible Cause
The PC is connected and sends
a permanent reset to the sensor
Corrective Action
Turn on power supply
Replace fuse(s) as required.
Ensure the power supply is 24Vdc +/-15%.
Adjust or replace the power supply as
required.
Install a power supply with a current capability
that can absorb the current inrush (2A for 100
ms)
Properly seat and tighten the sensor cable
connection.
source Ensure the power cable is properly connected
to + and - of the power source.
Repair or replace
pins/receptacles as required.
Disconnect the RS232 interface cable or start
the FFSE.EXE program
Corrective Action
Install a power supply with a current capability
that can absorb the current inrush oneword.
Send the sensor to Honeywell for repair (see
section 8.2 Sales and Service).
Corrective Action
Disconnect the RS232 interface cable or start
the FFSE.EXE program.
107006-11 EN FR26 GLO 0300 Printed in Germany
cable connector