SATO 9001226(A) Service Manual page 123

No. ERROR DISPLAY
09 RIBBON END
10 SENSOR ERROR
11 HEAD ERROR
12 MEMORY R/W ERROR ONLINE:
13 MEMORY FULL
14 DOWNLOAD DATA
ERROR
15 CUTTER ERROR
16 CUT SENSOR ERROR ONLINE:
TG3 Series Service Manual
LED BUZZER
ONLINE: 3 short 1) No ribbon
Off Beeps
2) Ribbon torn
ERROR:
To clear error: Head open
Blinks
and then close
ONLINE: 3 short 1) Improper pitch sensor
Off Beeps level
ERROR: 2) Improper setting of
On sensor type
3) Media meandering
To clear error: Head open
and then close
ONLINE: 1 long 1) Print head damage
Off Beep
• Error will be detected
ERROR: only when head check is
On enabled
To clear error: Hold down
FEED button or the
combination of ONLINE +
FEED more than 5 sec. to
disable head check
1 long 1) Memory writing error
Off Beep
ERROR:
Blinks
To clear error: Power Off
ONLINE: 1 long 1) Memory over capacity
Off Beep
ERROR:
Blinks
To clear error: Power Off
ONLINE: 1 long 1) Reception of
Off Beep unauthorized download
data
ERROR:
On 2) No download area
To clear error: Press FEED
button
ONLINE: 3 short 1) Media was jammed at the
Off Beeps cutter part
ERROR: 2) Cutter's blade position is
Blinks not correctly sensed.
To clear error: Press FEED
button
3 short 1) The position of cut sensor
Off Beeps is improper.
ERROR: To clear error: Head open
Blinks and then close
ERROR CONDITION
Section 5: Troubleshooting
CORRECTIVE ACTION
1) Check ribbon loading and/or
load a new ribbon roll
2) Clean or adjust the ribbon route
1) Adjust pitch sensor level
2) Use the correct sensor for the
media
3) Clean and adjust the media route
1) Replace Print head or consult
your SATO reseller or technical
support center
1) Confirm if Flash ROM memory is
installed
2) Replace the memory board.
1) Delete unnecessary data
1) Check download data
2) Check download data size
1) Clean up the cutter assembly
2) Adjust the belt at cutter part
1) Adjust the cutter sensor position
or set the paper with specified
size.
Note: Pressing EJECT button while
this error message is shown will
perform cutting motion once.
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