SATO TG3 Series Operator's Manual
  1. Manuals
  2. Brands
  3. SATO Manuals
  4. Printer
  5. TG3 Series
  6. Operator's manual

SATO TG3 Series Operator's Manual

Sato tg3 series printers
Hide thumbs Also See for TG3 Series:
Table of Contents

Advertisement

Quick Links

See also: Quick Manual
Operator Manual
For printer model:
TG3 Series
Read this Operator Manual before using this product.
Keep this document available for future reference.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the TG3 Series and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for SATO TG3 Series

Summary of Contents for SATO TG3 Series

  • Page 1 Operator Manual For printer model: TG3 Series Read this Operator Manual before using this product. Keep this document available for future reference.
  • Page 2 SATO Corporation reserves the right to make changes and/or improvements in this product and document without notice at any time. Trademarks SATO is a registered trademark of SATO Corporation and/or its subsidiaries in Japan, the U.S and other countries. Version: GBS-TG3-01rA-25-01-10OM ©...
  • Page 3 Doing so could from the outlet, and contact fire or electric shock. result in fire or electric shock. your SATO reseller or Contact your SATO reseller or technical support center. technical support center to Using the printer in this conduct internal inspections, condition could cause a fire or adjustments, and repairs.

  • Page 4: Safety Precautions

    • When maintaining and pinched under the printer feet. not slip off and drop. cleaning the printer, unplug the power cord from the outlet to maintain safety Page ii TG3 Series Operator Manual...

  • Page 5: Power Supply

    Precautions for Installation and Handling Printer operation can be affected by the printer environment. Refer to the following instructions for installation and handling of TG3 Series printer. Select a Safe Location Do not place the printer in a location subject to water or oil.

  • Page 6: Table Of Contents

    3.11 RFID USER Mode ....................3 - 31 3.12 Test Print Mode ...................... 3 - 35 3.13 Default Setting Mode....................3 - 38 3.13.1 Table of Default Settings ................3 - 39 3.14 Maintenance Mode....................3 - 41 Page 1 TG3 Series Operator Manual...
  • Page 7 7.4.2 Pin Assignments ....................7 - 9 7.5 Local Area Network (LAN) Ethernet ................7 - 10 7.5.1 Basic Specifications ..................7 - 10 7.6 Wireless LAN Ethernet ....................7 - 12 7.6.1 Basic Specifications ..................7 - 12 TG3 Series Operator Manual Page 2...
  • Page 8 8.14.1 Cutting of Labels .................... 8 - 19 8.14.2 Cutting Media with Perforation ..............8 - 19 8.14.3 Cutter replacement ..................8 - 19 Sato Group of Companies 9 - 1 Sato Group of Companies....................9 - 2 Page 3 TG3 Series Operator Manual...

  • Page 9: Introduction

    Section 1: Introduction INTRODUCTION Thank you for your investment in this SATO printer product. This Operator Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer. A total of eight topics are covered herein, and they are organized as follows:...

  • Page 10: Features Of The Printer

    4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any kind sustained during shipping of the product.

  • Page 11: Parts Identification

    Press this switch to turn the power on ( I ) or It consists of ten contact buttons and three off (O). LED indicators. Please refer to Section 3.1 Operator Panel. Keypad connection terminal Used to connect to the optional keypad. TG3 Series Operator Manual Page 1-3...

  • Page 12: Back View

    Before connection, ensure that the AC voltage Interface connector for external signals. of your region is within the range of AC 100 to Connect the optional stacker or rewinder to this 240V, 50/60 Hz. terminal. Page 1-4 TG3 Series Operator Manual...
  • Page 13 Perform maintenance at regular intervals. consistent print out across media. Cutter assembly Head lock lever This assembly consist of cutter as well as the Used to open and close the print head. cutter sensor assembly. TG3 Series Operator Manual Page 1-5...
  • Page 14 Used to load the roll media, tag or label. Media guide knob Pitch sensor guide Set the media guide to meet the size of the This plate guides the media passing through the media used. pitch sensor. Page 1-6 TG3 Series Operator Manual...

  • Page 15: Installation

    2.3 Loading Media • 2.4 Media Type selection • 2.5 Cutter Sensor Adjustment • 2.6 Loading the Carbon Ribbon • 2.7 Remove the Carbon Ribbon • 2.8 Basic Connections • 2.9 LCD Power Saving Mode TG3 Series Operator Manual Page 2-1...

  • Page 16: Site Location

    For optimal print performance and durability, please use SATO-certified media and ribbon supplies on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary wear and damage to vital parts of the printer, and may void the warranty.

  • Page 17: Loading Media

    Make sure that the cover rests firmly so that it will not fall forward and injure your hands. Remove the roll media guide by pressing the release tab with your thumb and index finger and pulling it out. TG3 Series Operator Manual Page 2-3...
  • Page 18 Printed side should face upward when feed in to printer. Attach the roll media guide back and make sure that the roll media guide pushes snugly against the media roll to prevent media drift during printing. Page 2-4 TG3 Series Operator Manual...
  • Page 19 Keep your Head lock lever fingers away from these areas to prevent injury. (purple) • Avoid touching even the edge of the print head with your bare hands. Lid Latch lever TG3 Series Operator Manual Page 2-5...

  • Page 20: Media Type Selection

    Mark and Not Sensor can be selected. Select the paper type according to the loaded media and the paper sensor is to be used. Please refer to Media (PAPER) selection in Section 3.3.2 Offline Mode for details. Page 2-6 TG3 Series Operator Manual...

  • Page 21: Cutter Sensor Adjustment

    R-Corner /Notch/ Edge Set at “NOTCH TAG” marking Center-Hole Black scale (32 - 83) Side-Hole Blue scale (50 - 83) After adjusting the Cutter sensor, tighten the Sensor adjustment thumbscrew and close the Cover. TG3 Series Operator Manual Page 2-7...

  • Page 22: Loading The Carbon Ribbon

    Section 2: Installation 2.6 LOADING THE CARBON RIBBON The TG3 series printer enables two types of printing, Thermal transfer and Direct thermal. Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media.
  • Page 23 See Section (purple) 3.12 Test Print Mode for instructions on how to run test print. TG3 Series Operator Manual Page 2-9...

  • Page 24: Remove The Carbon Ribbon

    Be careful when removing the carbon ribbon, your hands may get dirty while handling it. Remove the empty core from the ribbon supply spindle. Push back the purple knob of the ribbon take-up spindle and turn in clockwise direction to lock. Page 2-10 TG3 Series Operator Manual...

  • Page 25: Basic Connections

    Wireless/wired LAN interface board • USB interface board *Installation of the interface board should be done by SATO authorised servicing personnel. Make sure that power cable is not connected to the printer. Remove the screw securing the Interface plate on the back of printer.

  • Page 26: To Configure The Connected Interface

    2.8.2 To Configure the Connected Interface After connection, you need to set various parameters governing the use of interface cards. Please refer to Section 3.7 Interface Mode for details on Interface Mode. Page 2-12 TG3 Series Operator Manual...

  • Page 27: Connecting The Power Cable

    If the power outlet that you plan to use is a 3-pin type, simply insert the power plug as is. * The shape of the power plug may vary depending on the location where the printer was purchased. TG3 Series Operator Manual Page 2-13...

  • Page 28: Turning On The Power

    If there is any printed media remaining in the printer, press FEED button to forward feed the media and cut it off. Turn off the power switch on the printer’s operation panel. Press the side of the switch marked “O”. Page 2-14 TG3 Series Operator Manual...

  • Page 29: Lcd Power Saving Mode

    Pressing any button while the LCD backlight is off will turn on the LCD backlight only. (The printer does not go offline by pressing the ONLINE button when the LCD backlight is off in online state.) TG3 Series Operator Manual Page 2-15...
  • Page 30 Section 2: Installation This page is intentionally left blank Page 2-16 TG3 Series Operator Manual...

  • Page 31: Operation And Configuration

    LCD panel, the manually set values will be used by the printer. If you set the values manually and then download a job with software settings, the software settings will be used. TG3 Series Operator Manual Page 3-1...

  • Page 32: Operator Panel

    Pressing this button to enable or disable the cutting operation. • EJECT button When cutting operation is disabled, valid tags will be fed and cut before backfeed motion. When cutting operation is enabled, valid tags will be fed and cut before backfeed motion. Page 3-2 TG3 Series Operator Manual...
  • Page 33 Changing to Interface Mode Changing to SEMBL Mode Changing to Advanced Mode Changing to Dump Print Mode Changing to RFID User Mode * This icon will be displayed only when RFID function is enabled. TG3 Series Operator Manual Page 3-3...
  • Page 34 Error number corresponding to each error [Warning-related] Icon Description Displayed when detecting Ribbon Near End Displayed when detecting Command Error Displayed when detecting Receive Buffer Near Full Displayed when detecting electrical disconnection of print head Page 3-4 TG3 Series Operator Manual...

  • Page 35: Operating Modes

    10.Download mode The various modes are accessed by pressing the ONLINE button, FEED button, FUNCTION button, PAPER button and arrow buttons while the printer is Off, On or with certain printer settings in force. TG3 Series Operator Manual Page 3-5...
  • Page 36 * RFID icon is displayed only when the RFID Offline state MODULE is set as ENABLE. FUNCTION buttons Adjustment screen ONLINE + FEED buttons Cancel print More operations are shown on the next page. Page 3-6 TG3 Series Operator Manual...
  • Page 37 FEED + Power on Default setting Mode FUNCTION + Power on Power on Maintenance Mode Select SERVICE MODE + FEED button Service Mode Select RFID MODE + FEED button RFID Mode Power on Download Mode TG3 Series Operator Manual Page 3-7...

  • Page 38: Online And Offline Modes

    Section 3: Configuration and Operation 3.3 ONLINE AND OFFLINE MODES The general and basic operation of the TG3 series printer is via the Normal mode, which consists of the ONLINE and Offline modes. 3.3.1 Online Mode Pressing the ONLINE button causes the printer to go ONLINE or Offline (Paper selection screen) alternately.

  • Page 39: To Adjust The Screen Contrast

    ADVANCED mode and HEX DUMP mode from here. These modes will be discussed in subsequent sec- tions. 3.3.3 To Adjust the Screen Contrast In Normal mode (ONLINE or Offline), press the arrow buttons repeatedly to adjust the contrast. TG3 Series Operator Manual Page 3-9...

  • Page 40: Adjustment Screen

    Pressing the ONLINE button or FUNCTION button before pressing the FEED button will not save the adjustment. You may wish to print a test print after completing the adjustments to ensure they are correct. Refer to Section 3.12 Test Print Mode for details. Page 3-10 TG3 Series Operator Manual...

  • Page 41: Cancel Print Job Mode

    3. Press FEED button to activate the selection. If YES is selected, the message CANCEL PRINT JOB COMPLETED will display with 3 beeps sound and then return to Offline mode. All the print jobs were cleared from memory. TG3 Series Operator Manual Page 3-11...

  • Page 42: User Mode

    FEED button to save the setting. You may wish to print a test print after completing the adjustments to ensure they are correct. Refer to Section 3.12 Test Print Mode for details. Page 3-12 TG3 Series Operator Manual...
  • Page 43 If selecting PROPORTIONAL, data will be printed without character spacing. If selecting FIXED, data will be printed with fixed character spacing. The initial value is PROPORTIONAL. TG3 Series Operator Manual Page 3-13...

  • Page 44: Interface Mode

    To return to the previous setting option, press ONLINE button. 4. When the desired setting option is displayed, press arrow buttons to select the item or to set the value and then press FEED button to save the setting. Page 3-14 TG3 Series Operator Manual...
  • Page 45 This setting determines whether the CANCEL and DATA LINK ESCAPE codes are processed or ignored. It only appears when the communication protocol option is set to STATUS4. Select YES to ignore the codes, and NO to process them. TG3 Series Operator Manual Page 3-15...

  • Page 46: Enabling Interface Card Configuration

    Proceed to IGNORE The active arrow icons are displayed on the screen. CAN/DLE screen of * Pressing FUNCTION button on each screen will revert to INTERFACE MODE menu INTERFACE MODE menu. Page 3-16 TG3 Series Operator Manual...
  • Page 47 Setting range is between 01 and 14. The initial value is 01. This screen is displayed only when Wireless LAN interface board is installed. Note: Changed settings will be in effect from the next power on. TG3 Series Operator Manual Page 3-17...
  • Page 48 ENQ: Returns status after receiving Status Request (ENQ), which was sent from the host CYCLE: Returns status from the printer to the host at 500ms intervals The initial value is CYCLE. This screen is displayed only when PROTOCOL is set to STATUS4. Page 3-18 TG3 Series Operator Manual...
  • Page 49 The initial value is IEEE1284. Note: As for the use of PC98, a communication failure occurred when SELECT IN signal remained HI in the SR series printers. This additional setting is to eliminate the communication failure. TG3 Series Operator Manual Page 3-19...
  • Page 50 Setting range is between 00.5μs and 12.0μs, and settable by 0.1μs. The initial value is 00.5μs. This screen is displayed only when RECEIVE BUFFER is set to 1ITEM. Page 3-20 TG3 Series Operator Manual...
  • Page 51 This screen is displayed only when PROTOCOL is set to STATUS5. Set BCC check function. ENABLE: BCC check is ON DISABLE: BCC check is OFF The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5. TG3 Series Operator Manual Page 3-21...
  • Page 52 + FEED button button Displayed only Displayed only when when STATUS5 READY/BUSY is set or XON/XOFF are set FEED FEED ONLINE button button button Proceed to IGNORE FEED button CR/LF screen of INTERFACE MODE menu Page 3-22 TG3 Series Operator Manual...
  • Page 53 When STATUS5 is selected, the printer will proceed directly to ITEM NO CHECK menu. When STATUS2, STATUS3 or STATUS4 is selected, the printer will proceed directly to IGNORE CR/LF menu. Note: Changed settings will be in effect from the next power on TG3 Series Operator Manual Page 3-23...

  • Page 54: Sembl Mode

    3. START PROGRAM is first displayed. Press the arrow buttons to specify the start-up program. NONE: Not specifying start -up program XXXXXXXX.BAS: Specifying startup program Program names stored in the main memory will appear in XXXXXXXX.BAS. The initial value is NONE. Page 3-24 TG3 Series Operator Manual...

  • Page 55: Advanced Mode

    Select YES + FEED FEED FEED button button button Displayed only ONLINE when calendar IC ONLINE ONLINE button is installed button button FEED Select NO + FEED button button Continue to SELECT LANGUAGE screen as above TG3 Series Operator Manual Page 3-25...
  • Page 56 Otherwise, the printer starts in the OFFLINE state. YES: The printer goes online after feeding the paper automatically. NO: The printer goes offline after feeding the paper automatically. The initial value is YES. Page 3-26 TG3 Series Operator Manual...
  • Page 57 This screen is displayed only when YES was selected in SET CALENDAR. Enabling/Disabling the calendar check function. ENABLE: Calendar check is ON DISABLE: Calendar check is OFF The initial value is ENABLE. This screen is displayed only when YES was selected in SET CALENDAR. TG3 Series Operator Manual Page 3-27...
  • Page 58 1BH) or non-standard (some other user code). The initial value is STANDARD. To set non-standard code, send the user download command <LD> in Normal Mode. For more details on the <LD> command, refer to the Command Specifi- cations. Page 3-28 TG3 Series Operator Manual...
  • Page 59 Check the printed labels to make sure the output is usable in spite of the head error. As soon as possible, stop using the print head to prevent further damage. If necessary, get the print head replaced. TG3 Series Operator Manual Page 3-29...

  • Page 60: Hex Dump Mode

    (RECEIVE BUFFER). The initial value is RECEIVE DATA. Note that RECEIVE BUFFER cannot be selected when there is no received data. During HEX Dump Mode, the icon is displayed in the ONLINE screen. Page 3-30 TG3 Series Operator Manual...

  • Page 61: Rfid User Mode

    FEED button FEED button FEED ONLINE button button Return to RFID MODE menu FEED button ONLINE button * Version display may differ by module. FEED button ONLINE button Continue to RFID TAG OFFSET screen above TG3 Series Operator Manual Page 3-31...
  • Page 62 This screen is displayed only when MODULE SELECT is set to ThingMagic in the Service Mode. Setting the counter for void and reprint tags at the time of tag error. Input range is from 0 to 9. The initial value is 0. Page 3-32 TG3 Series Operator Manual...
  • Page 63 Press FEED button to enter the setting. The initial value is 00000000. This screen appears only when TAKAYA or ThingMagic is set to MODULE SELECT in the Service Mode. TG3 Series Operator Manual Page 3-33...
  • Page 64 Select YES and press FEED button to repeat the RFID writing test. If NO is selected, printer goes to ONLINE mode. The initial value is NO. This screen appears only when TAKAYA or ThingMagic is set to MODULE SELECT in the Service Mode. Page 3-34 TG3 Series Operator Manual...

  • Page 65: Test Print Mode

    FONT or MEMORY FEED button FEED button ONLINE button Select this item to enable batch separator when using tag as paper type. FEED button ONLINE button button FEED button FEED button Test print TG3 Series Operator Manual Page 3-35...
  • Page 66 In this screen, you can choose only to print the test results in LARGE or SMALL print widths. SMALL: Test print in 3cm width LARGE: Test print in 8cm width The initial value is LARGE. Page 3-36 TG3 Series Operator Manual...
  • Page 67 Both setting range are ±3.75mm and are adjustable by 0.25mm. The initial value is +0.00mm. Press FEED button to start test printing. Test print is in progress Press FEED button while printing will pause the test print operation.Press FEED again to continue. TG3 Series Operator Manual Page 3-37...

  • Page 68: Default Setting Mode

    If NO, it goes to DEFAULT SETTING without initializing the printer setting. DEFAULT ALT. PROTOCOL confirmation menu. Selecting YES and pressing FEED button will initialize protocol code. The initial value is NO. If NO, it goes to DEFAULT SETTING without initializing protocol code. Page 3-38 TG3 Series Operator Manual...

  • Page 69: Menu Description

    RECEIVE BUFFER 1ITEM ITEM NO CHECK DISABLE BCC CHECK DISABLE Keypad CONNECT ENABLE RFID USER MODE RFID LIFE COUNT RFID COUNT MAX ERR COUNT RFID ERR SLASH RFID I/O BASE-X ASCII RFID TAG OFFSET 20mm TG3 Series Operator Manual Page 3-39...
  • Page 70 BACKFEED OFFSET LOADING OFFSET PRINT AREA COMPATIBLE DISABLE PRIORITY SETTING COMMAND STACKER/REWINDER FULL ENABLE PASSWORD NO. NONLOCK CHECK ENABLE FACTORY MODE LIFE COUNTER HEAD COUNTER CUT COUNTER RFID MODE RFID MODULE DISABLE MODULE SELECT TAKAYA Page 3-40 TG3 Series Operator Manual...

  • Page 71: Maintenance Mode

    SERVICE MODE or RFID MODE, and then press FEED button to enter to the selected mode. Note: Please note that FACTORY MODE is strictly for SATO authorised service personnel use. Any mis- adjustment or setting may disrupt the performance of the printer and may cause malfunction. TG3 Series Operator Manual...

  • Page 72: Service Mode

    To return to the previous setting option, press ONLINE button. 2. When the desired setting option is displayed, press arrow buttons to select the item or to set the value and then press FEED button to save the setting. Page 3-42 TG3 Series Operator Manual...
  • Page 73 Cutter sensor can be adjusted by the volume (potentiometer) on the cutter unit. Therefore, this screen shows sensor state only. Make sure to check and adjust the cutter sensor condition to detect paper properly. TG3 Series Operator Manual Page 3-43...

  • Page 74: Media Sensor

    The adjustment range is between ± 00 and 99 dots. For the initial value of each media and model, refer to the chart below. Media Sensor TG308 TG312 Center hole Side hole Edge I-Mark Label I-Mark Page 3-44 TG3 Series Operator Manual...

  • Page 75: Cut Offset Adjustment In Service Mode

    The adjustment range is between ± 00 and 99 dots. For the initial value of each media and model, refer to the chart below. Media Sensor TG308 TG312 Center hole Side hole Edge I-Mark Label I-Mark Others Not sensor TG3 Series Operator Manual Page 3-45...

  • Page 76: Backfeed Offset Adjustment In Service Mode

    “+” for moving the print start position (after backfeed) forward. “-” for moving the print start position (after backfeed) backward, against media feed direction. The adjustment range is between ± 00 and 99 dots. The initial value of each media is +00. Page 3-46 TG3 Series Operator Manual...

  • Page 77: Loading Offset Adjustment In Service Mode

    “-” for moving the print start position (after auto media feed) backward, against media feed direction. The adjustment range is between ± 00 and 99 dots. The initial value of each media is +00. TG3 Series Operator Manual Page 3-47...

  • Page 78: Overview Of Setting Menu In Service Mode

    To return to the previous setting option, press ONLINE button. 2. When the desired setting option is displayed, press arrow buttons to select the item or to set the value and then press FEED button to save the setting Page 3-48 TG3 Series Operator Manual...
  • Page 79 Press FEED button to enter the setting. Enabling/Disabling the function of nonlock check. ENABLE: Detects ribbon core not lock. DISABLE: No detection of ribbon core not lock. The initial setting is ENABLE. TG3 Series Operator Manual Page 3-49...

  • Page 80: Rfid Mode

    ONLINE button. 3. When the desired setting option is displayed, press arrow buttons to select the item or to set the value and then press FEED button to save the setting Page 3-50 TG3 Series Operator Manual...
  • Page 81 EUROPE: Setting to the frequency band for Europe. KOREA: Setting to the frequency band for Korea. CHINA: Setting to the frequency band for China. THAILAND: Setting to the frequency band for Thailand. The initial selection is USA TG3 Series Operator Manual Page 3-51...

  • Page 82: Download Mode

    Go to the next Go to the next screen after 3 sec. screen after 3 sec. * 3 short beeps sound is heard when the download is completed, or when the fonts are registered or deleted. Page 3-52 TG3 Series Operator Manual...
  • Page 83 After verifying the download data, it goes to PROGRAM DOWNLOAD COM- PLETED screen. Completion of download. Emitting three short beeps when program download is completed. Press FEED button to go to DOWNLOAD READY screen. TG3 Series Operator Manual Page 3-53...
  • Page 84 Emitting three short beeps when font registry is completed. Goes to DOWNLOAD READY screen automatically three seconds later. Completion of font data deletion. Emitting three short beeps when font delete is completed. Goes to DOWNLOAD READY automatically three seconds later. Page 3-54 TG3 Series Operator Manual...

  • Page 85: Cleaning And Maintenance

    Section 4: Cleaning and Maintence CLEANING AND MAINTENANCE This section provides information on user maintenance for the TG3 series printer. The following information is covered here: • 4.1 Cleaning The Print Head, Platen and Rollers • 4.2 How To Clean The Printer (Cleaning Kit) •...

  • Page 86: Cleaning The Print Head, Platen And Rollers

    Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance. Therefore, it is important to clean these important components periodically. The printer cleaning kit and cleaning sheets can be purchase from your authorized SATO representative. When to clean with a cleaning kit ♦...

  • Page 87: How To Clean The Printer (Cleaning Sheet)

    The print head should lock into place firmly. 7. Using both hands, pull the cleaning sheet outwards, Cleaning sheet toward your body. This will remove any dirt stuck to the print head. TG3 Series Operator Manual Page 4-3...

  • Page 88: Adjusting Print Quality

    Print Speed software command from the host computer. There are 9 settings, from 02 ips (slowest) to 10 ips (faster). The default setting is 6 ips. For instructions on setting Print Speed, refer to Section 3.6 User Mode. Page 4-4 TG3 Series Operator Manual...

  • Page 89: Troubleshooting

    Section 5: Troubleshooting TROUBLESHOOTING If you are unable to produce printouts on the TG3 series printer, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further. The section is divided into four parts: •...

  • Page 90: Error Signal Troubleshooting

    ERROR DISPLAY BUZZER ERROR CONDITION CORRECTIVE ACTION MACHINE ERROR ONLINE: 1 Long 1) Defective PCB board 1) Consult your SATO reseller or Beep technical support center to replace the PCB board ERROR: To clear error: Power Off FLASHROM ERROR ONLINE:...
  • Page 91 HEAD ERROR ONLINE: 1 long 1) Print head damage 1) Replace Print head or consult Beep your SATO reseller or technical • Error will be detected support center ERROR: only when head check is enabled To clear error: Hold down...
  • Page 92 1) Ribbon core is not locked 1) Lock ribbon core properly. Beeps properly. 2) Adjust or replace ribbon core ERROR: 2) Ribbon core sensor sensor. Blinks failure. To clear error: Head open and then close Page 5-4 TG3 Series Operator Manual...
  • Page 93 3 short 1) Lid latch is not locked 1) Lock lid latch. Beeps properly. 2) Adjust or replace latch open ERROR: 2) Latch open sensor failure. sensor. Blinks To clear error: Close lid latch TG3 Series Operator Manual Page 5-5...

  • Page 94: More Information About Command Error

    Number specified by registration command is already taken Outside the registration area Data is not registered Specified print start position is outside the printable area Printing image is outside the printable area (Barcode only) Page 5-6 TG3 Series Operator Manual...

  • Page 95: Warning Message

    ACTION] to “CONTINUE” in • This warning appears only Advanced Mode. when [ADJUST FEED ACTION] is set to “STOP” in Advanced Mode, paper type is tag and cutter motion is “ON”. To clear error: Press ONLINE button. TG3 Series Operator Manual Page 5-7...

  • Page 96: Troubleshooting Table

    Clean print head. Defective print head. Replace print head. Defective main circuit board. Have SATO authorised servicing personnel replace main board. Damaged or worn platen roller. Replace platen roller. Poor label quality. Use higher quality media. Use only SATO-certified media.
  • Page 97 Defective print head. Replace print head as required. Defective main circuit board. Have SATO authorised servicing personnel replace main board. LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL Power supply issues. Ensure cable properly connected. Check/replace power supply.

  • Page 98: Interface Troubleshooting

    Click on System within the new window. Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. Page 5-10...

  • Page 99: Test Print Troubleshooting

    Allows the operator to identify specific problems regarding mechanical performance and setup. The test label is designed to assist in the identification of print problems. Refer to Section 3.12 Test Print Mode for more details to perform this activity. TG3 Series Operator Manual Page 5-11...
  • Page 100 Section 5: Troubleshooting This page is intentionally left blank Page 5-12 TG3 Series Operator Manual...

  • Page 101: Basic Specifications

    TG308: 8 dots/mm (203 Dots Per Inch) Resolution TG312: 12 dots/mm (305 Dots Per Inch) Maximum Print Width 80 mm (3.1”) Maximum Print Length 240 mm (9.4 “) Darkness range: A to F Print darkness Darkness level: 1 to 3 TG3 Series Operator Manual Page 6-1...

  • Page 102: Printer Language

    Label: 0.14 to 0.265 mm (0.006 to 0.01 in.) Tag: 0.157 to 0.33 mm (0.006 to 0.013 in.) Thickness *For details on support for RFID tags, please contact your nearest SATO reseller or technical support center. Wind Direction Face-out/ Face-In...

  • Page 103: Character Font Capabilities

    8 dots W x 15 dots H (Alphanumeric, symbols) M text 13 dots W x 20 dots H (Alphanumeric, symbols) U text 5 dots W x 9 dots H (Alphanumeric, symbols) 5 dots W x 9 dots H (Alphanumeric, symbols) TG3 Series Operator Manual Page 6-3...
  • Page 104 • CG Times 2) TG308/TG312 (European version) • Univers Medium • CG Times 3) TG308/TG312 (Chinese version) • Traditional Chinese (MKaiSO-Medium-U) • Simplified Chinese (MHeiS-Bold-U) 4) TG308/TG312 (Korean version) • Korean (HY Round Gothic) Page 6-4 TG3 Series Operator Manual...

  • Page 105: Character Control

    * GS1 DataBar is new version of “RSS”. Ratios 1:2, 1:3, 2:5, User definable bar widths Rotation Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°) and Serial 2 (270°) Magnification 1 to 12 times TG3 Series Operator Manual Page 6-5...

  • Page 106: Regulatory Compliance

    6) Keypad REGULATORY COMPLIANCE UL60950-1(2001) (USA) CSA22.2 No.60950-1-30 (Canada) Safety regulation EN60950-1, CE (Europe) CCC (GB4943-2001) (China) FCC15B Class B (USA/Canada) CE (EN55022, EN55024) (Europe) EMC regulation GB9254-1998, GB17625.1(2003) (China) MIC (KN22, KN24) (Korea) Page 6-6 TG3 Series Operator Manual...
  • Page 107 R&TTE (EN300-220-1/EN302-208-1) (UHF-band RFID, Europe) RFID(HF/ UHF) MIC (Korea) Packaging Drop Standard ISTA-2A Chromium: below 0.1% Lead: below 0.1% Mercury: below 0.1% Environmental (RoHS) Cadmium: below 0.01% Polybrominated Biphenyl (PBB): below 0.1% Polybrominated Diphenyl Ether (PBDE): below 0.1% TG3 Series Operator Manual Page 6-7...

  • Page 108: Optional Accessories Specifications

    Tag stopper, Joint plate, Optional weight (For the tag length of 90mm or more), Accessories Optional spacer with magnet (Use the optional spacer when the length of laminated tag and glossy tag are 90mm or more), Instruction guide for optional spacer Page 6-8 TG3 Series Operator Manual...
  • Page 109 W 177X D 114 X H 216 mm Dimensions (W 7” X D 4.5” X H 8.5”) Weight 1.4 kg (1.5 lbs) Simple fixation by joint plates. Fixation (Installation) method * Can be set by the user. Accessories Two joint plates TG3 Series Operator Manual Page 6-9...
  • Page 110 Section 6: Basic Specifications This page is intentionally left blank Page 6-10 TG3 Series Operator Manual...

  • Page 111: Interface Specifications

    7.8 External Signal Interface (EXT) 7.1 INTERFACE TYPES TG3 series printers are equipped with an interface board to perform data communication with the host, an external signal interface to connect peripheral devices to the printer, and an interface to connect a keypad to the printer.

  • Page 112: Rs232C High Speed Serial Interface

    Selects the number of stop bits to end each byte transmission. Baud rate setting Select the data rate (bps) for the RS232 port. Communication Protocol Selects the flow control and status reporting protocols setting Page 7-2 TG3 Series Operator Manual...

  • Page 113: Basic Specifications

    DB-25P (female) or equivalent Cable length 5m and under Transmission form Start Stop [Note] If using 7 bits, b8 will be omitted. Signal level High level : +5 to +12V Low level : -5 to -12V TG3 Series Operator Manual Page 7-3...

  • Page 114: Ready/Busy

    It must be “High”. Signal ground Output It goes “High” when the printer is ready to receive data. It goes “Low” when an error has occurred in the printer or when the printer is in offline state. Page 7-4 TG3 Series Operator Manual...

  • Page 115: X-On/X-Off

    Therefore, make sure to re-check the host before use. Input/Output Signals Pin no. Signal Type Direction Description Frame ground Output Data transferred from the printer to the host Input Data transferred from the host to the printer Signal ground TG3 Series Operator Manual Page 7-5...

  • Page 116: Ieee 1284 Parallel Interface

    DATA STROBE BUSY (1) 1.0μs < T1, T2 0.6μs < T3 < 1.2μs (2) For single-item buffer, ACK length(0.5～12.0μs) is settable in the Interface Mode. Note: Send print data while the printer is on. Page 7-6 TG3 Series Operator Manual...

  • Page 117: Pin Assignments

    DATA 6 Input DATA 6-RETURN DATA 7 Input DATA 7-RETURN DATA 8 Input DATA 8-RETURN Output ACK -RETURN BUSY Output BUSY -RETURN Output PE -RETURN SELECT Output FAULT Output Frame ground 24kohm (+ 5V) TG3 Series Operator Manual Page 7-7...

  • Page 118: Input And Output Signals

    Connecting to each signal ground INIT Input Low active pulse signal requesting to reset the printer FAULT Output Low active pulse signal indicating an error in the printer SELECTIN Input Signal for the IEEE1284 standard Page 7-8 TG3 Series Operator Manual...

  • Page 119: Universal Serial Bus (Usb) Interface

    Cable length: 5m or less (Twisted Pair Shielded) Version USB 2.0 Maximum receive 2.95MB buffer capacity 2.95MB Buffer near full occurred Remaining 0.95MB Buffer near full released Remaining 1.95MB 7.4.2 Pin Assignments Pin No. Description VBus -Data(D-) +Data(D+) TG3 Series Operator Manual Page 7-9...

  • Page 120: Local Area Network (Lan) Ethernet

    Operation when turning the printer on while DSW is ON Not used (Setup prohibited) LAN board EEPROM initialization (Initializing configura- tion) Print of configuration (Printing configuration details on a label) Print of self-diagnosis (Printing diagnostic result of the board) Page 7-10 TG3 Series Operator Manual...
  • Page 121 Go to [Configuration] of the Interface Mode to enable the setup by either the Interface Mode or [Admin Manager]. Maximum receive 2.95MB buffer capacity 2.95MB Buffer near full occurred Remaining 0.95MB Buffer near full released Remaining 1.95MB TG3 Series Operator Manual Page 7-11...

  • Page 122: Wireless Lan Ethernet

    On: Establishing the link by wireless LAN Off: Wireless LAN not in use STATUS Orange Blinks: Lights up for a given length of time when receiving packets by wireless LAN Wireless Green Blinks: Ad hoc mode On: Infrastructure mode Page 7-12 TG3 Series Operator Manual...
  • Page 123 In this case, each setting value is saved to the interface board directly. Go to [LAN Configuration] of Interface Mode to enable the setup either by the one mentioned above or by the Interface Mode. TG3 Series Operator Manual Page 7-13...
  • Page 124 None WEP (Open System, Shared Key, 802.1x authentication) TKIP (WPA-PSK, WPA-802.1x authentication) AES (WPA-PSK, WPA-802.1x authentication) Maximum receive 2.95MB buffer capacity 2.95MB Buffer near full occurred Remaining 0.95MB Buffer near full released Remaining 1.95MB Page 7-14 TG3 Series Operator Manual...

  • Page 125: Lan And Wireless Lan Ethernet Specifications

    In addition, a banner page can be printed with a proper setup. There are three directory names such as lp, sjis and euc. Queue name Kanji filter applied Input Kanji code Not available sjis Available Shift JIS Available TG3 Series Operator Manual Page 7-15...

  • Page 126: Telnet Specifications

    97 : Reboot 98 : Quit setup 99 : Exit setup Please select(1-99)? For Wireless LAN Ethernet SATO SATO Series WL Ver 1.0.0 TELNET server. SATO CORPORATION Copyright(C) 1999-2002 login: root 'root' user needs password to login password: User 'root' logged in No.

  • Page 127: Setting/Displayed Items

    Corresponding code Back space code ¥b Tab code ¥t Linefeed code ¥n Vertical tab code ¥v Return code ¥r Page break code ¥f HEX code described in nn ¥xnn “ mark ¥“ ¥¥ ¥mark TG3 Series Operator Manual Page 7-17...

  • Page 128: Wireless Lan Setting

    *4. If SSID is set to “ANY”, it tries to connect to SSID “ANY”. 7.8 EXTERNAL SIGNAL INTERFACE (EXT) The external signal interface is designed to connect the printer to an optional stacker or rewinder. EXT External Signal Connector Pin Assignments Page 7-18 TG3 Series Operator Manual...

  • Page 129: Basic Specifications

    ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― ― +24V ― ― ― ― ― ― 500mA ― ― ― ― ― TG3 Series Operator Manual Page 7-19...
  • Page 130 Section 7: Interface Specifications This page is intentionally left blank Page 7-20 TG3 Series Operator Manual...

  • Page 131: Appendix

    8.8 Tag Sorting Method • 8.9 Paper End • 8.10 Ribbon End • 8.11 Ribbon Near End • 8.12 Media Size Check • 8.13 Perforated Line • 8.14 Information on Media when using Cutter TG3 Series Operator Manual Page 8-1...

  • Page 132: Optional Accessories - Stacker

    8.1 OPTIONAL ACCESSORIES - STACKER The Integrated Stacker option can stack up to 500 tags at the maximum print speed of the TG3 series printer. It obtains its power through the EXT Accessory port connector on the rear of the printer.

  • Page 133: To Install The Stacker

    8. The printer will automatically stop and go OFFLINE when the Stacker is full. When this happens, remove the tags and finish the print job by pressing the ONLINE button to place the printer back ON LINE. TG3 Series Operator Manual Page 8-3...

  • Page 134: Optional Accessories - Label Rewinder

    6. Power on the printer. 8.3 OPTIONAL ACCESSORIES - KEYPAD The optional keypad can be connected to the TG3 Series printer with the Keypad connection terminal, thus providing a stand-alone function. Make sure that power cable is not connected to the printer.

  • Page 135: Positions Of Sensors And Options

    Section 8: Appendix 8.4 POSITIONS OF SENSORS AND OPTIONS Only center hole sensor and Gap sensor are in common use. There is no interference among sensors shown above. TG3 Series Operator Manual Page 8-5...

  • Page 136: Base Reference Point

    The center of each mark or hole is defined as the base reference point. In Service Mode, using the offset function for each label and tag will eliminate an unprintable area. Page 8-6 TG3 Series Operator Manual...

  • Page 137: Offset Position Adjustment

    Center hole Side hole Edge I-Mark Label I-Mark Adjusting cut position Center hole Side hole Edge I-Mark Label I-Mark Sensor off Adjusting backfeed distance Center hole Side hole Edge I-Mark Label I-Mark Sensor off TG3 Series Operator Manual Page 8-7...
  • Page 138 #+040 (#+060)* Side hole #+040 (#+060)* Edge #+000 I-Mark #+000 -12 (-18)* -12 (-18)* Label #+000 -12 (-18)* I-Mark #+000 -36 (-54)* -24 (-36)* * The value in parantheses( ) is for TG312 (12dots/mm) printer. Page 8-8 TG3 Series Operator Manual...

  • Page 139: Adjustment Of Backfeed Distance

    Side hole Edge I-Mark Label I-Mark Sensor off Cut position Printhead Pitch sensor Normal stop position Stop position after forward feed Stop position after backfeed ( + ) ( - ) direction direction Backfeed offset TG3 Series Operator Manual Page 8-9...

  • Page 140: Adjustment Of Media Feeding Position

    Feeds the tag to the ejection roller (Detects whether the tag is wasted or not) Backfeed to the base reference point ( + ) direction ( - ) direction Loading offset (Media feeding position adjustment) Page 8-10 TG3 Series Operator Manual...

  • Page 141: Shifting Motion Of Base Reference Point

    Center hole Side hole tag Edge (notch) Type I-mark tag Gap labe I-mark label #data +040(+060)* +040(+060)* +000 +000 +000 +000 Default value * The value in parantheses( ) is for TG312 (12dots/mm) printer. TG3 Series Operator Manual Page 8-11...

  • Page 142: Jump Hole

    Jump hole indicates the tag (such as center hole, side hole, edge (notch) and I-mark) consists of two tags connected with a red scotch tape at the center of those two. There is a side hole at the center of connected portion. For more details, please refer to SATO representatives. Jump hole 9 mm (0.35”)

  • Page 143: Tag Sorting Method

    For SATO's products, black ink is applied to the side of a tag as a batch separator. Many users, deploying the batch separator, start printing the price tag after the header tag, and the header tag carries the batch separator.

  • Page 144: Separator

    This (ESC I2) command cannot issue the second tag in long format. Please do not attempt to specify the print quantity [QTY=1] more than twice in a row. If so, a print error may occur. It is possible to specify the print of batch separator after printing the tag (QTY>=1) by the separator. Page 8-14 TG3 Series Operator Manual...

  • Page 145: Paper End

    When the cutting motion is activated, an end mark will be printed regardless of position where an error occurred (within 12mm, 0.47”). This 12mm (0.47”) is a designed value, therefore, an end mark may or may not be printed depending on the tag size and the data to be printed. TG3 Series Operator Manual Page 8-15...

  • Page 146: Paper End Error Detection

    As for the tag (Center hole, Side hole, Edge (Notch)), there is 300mm (11.8”) or more in distance from the tag end portion to the first hole, or the hole is masked with a label at the edge portion. Therefore, this detection method will cause a paper end error. Page 8-16 TG3 Series Operator Manual...

  • Page 147: Ribbon End

    Notes: • If the A1 command is not included in the online data, the media size will not be checked. • For more details on the A1 command, refer to the Command Specifica- tions. TG3 Series Operator Manual Page 8-17...

  • Page 148: Perforated Line

    To prevent the sensor malfunction, the printer distinguishes between a mark (a hole of 2.6mm, 0.1”, approx. 20 dots), I-mark (3mm, 0.12”, approx. 24 dots) and a perforated line (0.5mm, 0.02”, approx. 4 dots). Perforated line Perforated line Page 8-18 TG3 Series Operator Manual...

  • Page 149: Information On Media When Using Cutter

    Over time, the cutter loses its cutting ability and begins to show signs of wear. Replace the cutter unit when the blade becomes blunt and cut edges are rough. (Please contact an authorised SATO Representative for replacement.) 12 3 —...
  • Page 150 Section 8: Appendix This page is intentionally left blank Page 8-20 TG3 Series Operator Manual...

  • Page 151: Sato Group Of Companies

    Section 9: Sato Group of Companies SATO GROUP OF COMPANIES TG3 Series Operator Manual Page 9-1...
  • Page 152 Email: info@sato.pl India Representative Office www.sato.pl Regus Level 2, Connaught Place, Bund Garden Road, Pune. 411001, India Tel: +91-20-4014-7747 Fax: +91-20-4014-7576 Email: technical@satoasiapacific.com www.satoasiapacific.com • Latest contact information of worldwide SATO operations can be found on the Internet at www.satoworldwide.com...

This manual is also suitable for:

Tg308Tg312

Table of Contents