SATO CL4NX Service Manual
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SATO CL4NX Service Manual

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Summary of Contents for SATO CL4NX

  • Page 1: Service Manual

    Service Manual For printer model:...
  • Page 2 Specifications and contents in this document are subject to change without notice. Trademarks SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and other countries. QR Code is a registered trademark of DENSO WAVE INCORPORATED.

  • Page 3: Table Of Contents

    1.2 Safety Precautions....................5 1.3 Parts Identification of the Printer ..............6 1.3.1 Internal View with Left Housing Cover Removed (CL4NX) ........6 1.3.2 Internal View with Left Housing Cover Removed (CL6NX) ........7 2 Operation and Configuration ..............9 2.1 About Service Menu....................
  • Page 4 (with the Optional UHF RFID Antenna Installed - CL4NX Only)........72 5.3 Replacing the Platen Roller................74 5.3.1 Guideline to Replace the Linerless Platen Roller (CL4NX Only) ......76 5.4 Replacing the Media Sensor ................76 5.5 Replacing the Main (CONT) PCB ..............78 5.6 Replacing the KB PCB..................
  • Page 5 6.3 Installation of the Optional Cutter ..............106 6.4 Installation of the Optional Dispenser ............111 6.5 Installation of the Optional Linerless Kit (CL4NX Only) ......129 6.6 Installation of the Optional RFID Kit (CL4NX Only)........138 6.6.1 Installation of the Optional UHF RFID Kit .............. 138 6.6.2 Installation of the Optional HF RFID Kit..............
  • Page 6 Table of Contents This page is intentionally left blank. CL4NX/CL6NX Service Manual...

  • Page 7: Introduction

    This service manual gives all the information necessary for you to adjust and repair the CL4NX/CL6NX printer. This service manual is written only for SATO authorized service personnel. The information in this manual is confidential to general users. This service manual is used as an extension of the operator manual. For basic specification, installation, operation and configurations of the printer, refer to the operator manual of the printer.

  • Page 8: Parts Identification Of The Printer

    For the parts identification of the external view of the printer, refer to Section 1.1 Parts Identification of the Printer of CL4NX/CL6NX operator manual. Note The pictures in this manual show the CL4NX printer, unless otherwise stated. 1.3.1 Internal View with Left Housing Cover Removed (CL4NX) Optional EXT PCB board Ribbon frame...

  • Page 9: Internal View With Left Housing Cover Removed (Cl6Nx)

    The main purpose The main (CONT) PCB is the primary brain is for history control of printing. center for all printer activities. Ribbon frame To support the ribbon supply spindle and ribbon rewind spindle. CL4NX/CL6NX Service Manual...
  • Page 10 1 Introduction This page is intentionally left blank. CL4NX/CL6NX Service Manual...

  • Page 11: Operation And Configuration

    This is supplementary information to the Chapter 4 Operation and Configuration of the CL4NX/ CL6NX operator manual. For other detailed information on operation and configuration, refer to the CL4NX/CL6NX operator manual. In this chapter, we only explain the operation and configuration in the Service menu.

  • Page 12: Reset Passwords

    After accessing the settings menu with the default password, you must customize the password again in the System > Passwords > Change Password menu. For more information about changing the password, refer to the chapter 4 of the CL4NX/CL6NX operator manual.

  • Page 13: Tools Menu Tree Structure

    Profiles Service RFID RFID Mode Module Region Inventory Check Inventory Timeout Verify PREND Type 3/4 Hide Help Videos Wi-Fi Region Reset Select Data Data & Settings Settings Counters Clone Maintenance Printer Serial Offset Pitch Certificates Startup Guide CL4NX/CL6NX Service Manual...

  • Page 14: Details Of The Settings Menu Screen

    Initialize the configuration or counter of the printer. Profiles Utilize the printer configurations as profiles. Service These are the setting items for service. Strictly for SATO authorized service personnel use. Factory These are the setting items for factory. Strictly for SATO factory personnel use. Certificates Set the wireless LAN authentication.
  • Page 15 2 Operation and Configuration Service Tools > Service These are the setting items for SATO authorized service personnel used only. The setting items are as follows: RFID Set the functions for RFID. *Shows only if you have installed the optional RFID kit.
  • Page 16 Interface mode menu. The options are as follows: • Enabled: Enable the RFID mode. • Disabled: Disable the RFID mode. Module Tools > Service > RFID > Module Shows the type of RFID module installed on the printer. CL4NX/CL6NX Service Manual...
  • Page 17 Shows only if you have installed the UHF RFID module. The options are as follows: • 25 ms • 50 ms • 75 ms • 100 ms • 150 ms • 200 ms • 300 ms • 500 ms CL4NX/CL6NX Service Manual...
  • Page 18 • Normal: Use the usual PREND signal. • Motion: Reflect the timing of write (stop media feed) of tag to the PREND signal. For the waveforms during the settings of Normal and Motion, refer to the timing chart as follow. CL4NX/CL6NX Service Manual...
  • Page 19 Set the guidance video that you do not wish to show on the Information > Help screen. The items with a check mark on the right are the selected videos that will not show on the Help screen. CL4NX/CL6NX Service Manual...
  • Page 20 Select the items to be initialized. The setting items are as follows: Data Initialize the data saved in the printer. Data & Settings Initialize the data and setting values of the printer. Settings Initialize the setting values of the printer. CL4NX/CL6NX Service Manual...
  • Page 21 Press the left soft button to cancel or right soft button to perform the initialization. The printer will reboot after reset. Refer to Section 7.1 List of Initial Value of the CL4NX/CL6NX operator manual and Section 2.4 Initial Values in Tools Menu of this manual for the initial value of each setting item.
  • Page 22 The confirmation screen shows. Press the left soft button to cancel or right soft button to perform the initialization. Refer to Section 7.1 List of Initial Value of the CL4NX/CL6NX operator manual and Section 2.4 Initial Values in Tools Menu of this manual for the initial value of each setting item.
  • Page 23 5. Remove the USB memory from the printer. Note You can use both front and rear USB connectors (Type A). Printer Serial Tools > Service > Maintenance > Printer Serial Manually enter the serial number of the printer after replacing the main (CONT) PCB. CL4NX/CL6NX Service Manual...
  • Page 24 '-' to move the print position in the feed direction. The setting range is from -99 to 0 to 99 dots. Note The sum of the offset values in the Service menu and Printing menu is the actual vertical print position. CL4NX/CL6NX Service Manual...

  • Page 25: Initial Values In Tools Menu

    Inventory Timeout 100 ms Verify Enabled PREND Type 3/4 Normal Hide Help Videos Wi-F Region World Mode Reset Enabled Select Counters Yes, not life Clone Copies settings to USB Maintenance Printer Serial Offset 0 dot Pitch 0 dot CL4NX/CL6NX Service Manual...

  • Page 26: Downloading Firmware

    • If the USB is still in the printer and the firmware is updated, the Install package screen shows again. Press the left soft button and remove the USB memory from the printer. The printer enters offline mode. CL4NX/CL6NX Service Manual...

  • Page 27: Troubleshooting

    Power Voltage Check DC power Replace the voltage (3.3V, CONT PCB 1.8V, 1.26V) Refer to Refer to Checking the Replacing the Main Direct Current (CONT) PCB Power Voltage Replace the KB PCB Refer to Replacing the KB CL4NX/CL6NX Service Manual...

  • Page 28: Feed Problem

    Replace the roller platen roller rotatable? Refer to Replacing the Platen Roller Make sure that Are the cable the connections connections are correct Replace the Motor Replace the CONT PCB Refer to Replacing the Main (CONT) PCB CL4NX/CL6NX Service Manual...
  • Page 29 I-mark, Gap PCB correct? Refer to Refer to Checking and Replacing the Adjusting the Media Sensor Media Sensor Replace the sensor cable Refer to Replacing the Media Sensor Replace the CONT PCB Refer to Replacing the Main (CONT) PCB CL4NX/CL6NX Service Manual...

  • Page 30: Print Problem

    Is the Connect the head cable head cable in connected? power off mode Replace the print head Refer to Replacing the Print Head Replace the CONT PCB Refer to Replacing the Main (CONT) PCB CL4NX/CL6NX Service Manual...
  • Page 31 Part of the Connect the head cable printing is head cable in connected? missing power off mode Replace the print head Refer to Replacing the Print Head Replace the CONT PCB Refer to Replacing the Main (CONT) PCB CL4NX/CL6NX Service Manual...
  • Page 32 Refer to Adjusting the Print Position in CL4NX/CL6NX operator manual Deviation of Is the Input the the print start data input data again position correct? (H direction) Check the media Refer to 3.1.5 Media Problem CL4NX/CL6NX Service Manual...
  • Page 33 Replacing the Platen Roller Is the White lines Clean the print head appear in print head clean? printing Is the Clean the platen roller platen roller clean? Replace the print head Refer to Replacing the Print Head CL4NX/CL6NX Service Manual...

  • Page 34: Screen Problem

    Category Symptom Cause Remedy Maintenance Is the Install the Media is Media media installed media correctly meandering correctly? Is the Clean the platen roller platen roller clean? Replace the platen roller Refer to Replacing the Platen Roller CL4NX/CL6NX Service Manual...

  • Page 35: Cutter Problem

    Is the Clean the cutter blade cutter blade clean? Replace the cutter unit Replace the cutter PCB Is the Clean the Cannot cut cutter blade cutter blade the media clean? Replace the cutter unit Replace the cutter PCB CL4NX/CL6NX Service Manual...

  • Page 36: Dispenser Problem

    Dispenser mode to at specified correctly? Dispenser position Refer to 4.4.1 in CL4NX/CL6NX operator manual Is the Replace the dispenser dispenser sensor sensor OK? Replace the CONT PCB Refer to Replacing the Main (CONT) PCB CL4NX/CL6NX Service Manual...

  • Page 37: Checking And Performing Printer Adjustments

    • 4.10 Adjusting the Head Alignment • 4.11 Adjusting the Timing Belt Tension • 4.12 Adjusting the Ribbon Tension • 4.13 Adjusting the Position of the Media Sensor • 4.14 Adjusting the Timing Belt Tension of the Optional Liner Rewinder CL4NX/CL6NX Service Manual...

  • Page 38: Checking The Direct Current Power Voltage

    • Touch the positive probe to the [TP5], [TP7], or [TP26] points and measure the voltage of +3.3 V. • Touch the positive probe to the [TP16], [TP50] (for CL4NX printer) or [1.8V] (for CL6NX printer) point and measure the voltage of +1.8 V.
  • Page 39 (CL6NX only) (Enlarged) (Enlarged) TP50 TP26 TP16 TP13 TP12 1.8V TP47 TP46 Note: For CL6NX printer, the FPGA PCB assembly blocks the [TP50] point. Use the [1.8V] test point to measure the voltage of +1.8 V. Figure 4.1 CL4NX/CL6NX Service Manual...

  • Page 40: Counter Clear Mode

    Press the button to show the Settings menu. Press the buttons to select Tools and then press the button. Press the buttons to select Service and then press the button. The Password screen shows. CL4NX/CL6NX Service Manual...
  • Page 41 Press the right soft button or button to perform initialization. The confirmation screen shows. Press the left soft button to cancel or right soft button to perform the initialization. CL4NX/CL6NX Service Manual...

  • Page 42: Checking And Adjusting The Media Sensor

    Press the button to show the Settings menu. Press the buttons to select Printing and then press the button. Press the buttons to select Advanced and then press the button. CL4NX/CL6NX Service Manual...
  • Page 43 • Gap + I-Mark: Perform the adjustment for both the Gap sensor and I-mark sensor. • GAP: Perform the adjustment for the Gap sensor. • I-Mark: Perform the adjustment for the I-mark sensor. Press the right soft button or button to start the sensor adjustment. CL4NX/CL6NX Service Manual...

  • Page 44: Adjusting The Gap Sensor Sensitivity

    Align it so that the media sensor does not sense the I-mark (black mark). Close the print head. To get the correct adjustment result, adjust after you have closed the print head. Press the buttons to select the GAP Levels in the Calibrate menu and press button. CL4NX/CL6NX Service Manual...
  • Page 45 If you cannot adjust the sensor level, clean the sensor, check the connection of the connector, and try again. If the problem persists, replace the sensor. Refer to Section 5.4 Replacing the Media Sensor details. CL4NX/CL6NX Service Manual...

  • Page 46: Adjusting The Gap Sensor Slice Level

    If you set the Slice Level to 0.0 (V), the printer sets the slice level automatically. 4.3.4 Adjusting the I-mark Sensor Sensitivity Manually set the I-mark sensor level. Perform steps 1 through 6 of Section 4.3.1 Auto-calibration. The Calibrate screen shows. CL4NX/CL6NX Service Manual...
  • Page 47 0.5 after you changed the Emit value, press the buttons to change the Receive value. Take a note of the Sensor value from the above procedure. This is the “Low” level value for the I-mark sensor. CL4NX/CL6NX Service Manual...

  • Page 48: Adjusting The I-Mark Sensor Slice Level

    Adjusting the I-mark Sensor Slice Level Set the I-mark sensor slice level. Perform steps 1 through 6 of Section 4.3.1 Auto-calibration. The Calibrate screen shows. Press the buttons to select the I-Mark Slice Level in the Calibrate menu and press the button. CL4NX/CL6NX Service Manual...
  • Page 49 [(High level - Low level) x 0.3 + Low level = slice level] Press the right soft button to confirm the value. Note If you set the Slice Level to 0.0 (V), the printer sets the slice level automatically. CL4NX/CL6NX Service Manual...

  • Page 50: Test Print Check

    Press the button to show the Settings menu. Press the buttons to select Tools and then press the button. Press the buttons to select Test Print and then press the button. CL4NX/CL6NX Service Manual...
  • Page 51 • Pitch • Offset • Darkness Adjust Refer to Chapter 4 Operation and Configuration of the CL4NX/CL6NX operator manual for more details. Press the right soft button to start the test print. Press the right soft button again to pause the print.

  • Page 52: Adjusting The Print Darkness

    If you cannot obtain a proper printing result, clean the print head and platen roller. If the problem persists, replace the print head and platen roller. Refer to Section 5.2 Replacing the Print Head Section 5.3 Replacing the Platen Roller for details. CL4NX/CL6NX Service Manual...

  • Page 53: Checking The Ribbon End Function

    Printing and then press the button. Press the buttons to select Ribbon and then press the button. Press the buttons to select Use Ribbon. Press the right soft button or button to save the setting. CL4NX/CL6NX Service Manual...

  • Page 54: Checking The Head Open Error

    If no error occurs, check the connection of the head open sensor connector. If there is no problem, replace the sensor. Refer to Section 5.11 Replacing the Head Open Sensor for details. CL4NX/CL6NX Service Manual...

  • Page 55: Adjusting The Lcd Brightness

    Brightness and then press the button. Press the buttons to change the value. The setting range is from 0 to 9. 0 is the darkest and 9 is the brightest. Press the right soft button or button to save the setting. CL4NX/CL6NX Service Manual...

  • Page 56: Adjusting The Head Pressure Balance

    Open the top cover .. CAUTION Open the top cover fully to prevent accidental drop of the cover. Make sure that the print head is locked. If not, press the print head down until the head lock lever is locked. CL4NX/CL6NX Service Manual...
  • Page 57 Check to make sure that the tone of the left and right side of the print image is the same. If the tone of the left and right side of the print image is not same, repeat the procedure from steps 4 through 6. CL4NX/CL6NX Service Manual...

  • Page 58: Adjusting The Head Pressure Balance With Adjustment Dials

    Turn the adjustment dials . to match the media thickness. Media Thickness (mm) 0.060 - 0.200 0.200 - 0.268 Pressure Balance Gradation (Left and Right, CL4NX only) (Left and Right) (Left and Right, CL6NX only) Reference Thin paper/normal label, etc.
  • Page 59 • If the media is shifted to the right after adjusting the dial, turn the head pressure balance adjustment screw to counterclockwise. (If media is shifted left, turn to clockwise.) Refer to Section 4.9.1 Adjusting the Head Pressure Balance with Adjustment Screw for details. CL4NX/CL6NX Service Manual...

  • Page 60: Adjusting The Head Alignment

    Perform the factory test print. Refer to Section 4.4 Test Print Check for details. Check to make sure that the print image is clearer. If the print image is blurred, repeat the procedure from steps 3 through 5. CL4NX/CL6NX Service Manual...

  • Page 61: Adjusting The Timing Belt Tension

    Disconnect the motor connector . from the main (CONT) PCB. Remove four screws 3 attaching the gearbox to the printer. Loosen the screw $ of the tension bracket /. Note Do not remove the screw $. Outer side of gear box CL4NX/CL6NX Service Manual...
  • Page 62 If the tension of the timing belt is not enough, replace the timing belt. Refer to Section 5.10 Replacing the Timing Belt for details. Perform the assembly with the reverse procedure. Inner side of gear box CL4NX/CL6NX Service Manual...

  • Page 63: Adjusting The Ribbon Tension

    If you adjusted the ribbon adjustment plate to fully raised, the ribbon tearing sound (scrunching noise) increases. To avoid this, lower the ribbon adjustment plate completely before you adjust. Tighten two screws . to set the position. Perform the factory test print. Refer to Section 4.4 Test Print Check for details. CL4NX/CL6NX Service Manual...
  • Page 64 4 Checking and Performing Printer Adjustments Check to make sure that the ribbon must not wrinkle and meander. If the ribbon wrinkles or meanders, repeat the procedure from steps 2 through 5. CL4NX/CL6NX Service Manual...

  • Page 65: Adjusting The Position Of The Media Sensor

    The adjustment ranges are as follows: With the inner side of the printer as reference (left side of the media when looking from the printer front), For CL4NX printer • I-mark sensor position: 6.3 mm to 59.6 mm (0.2” to 2.3”) •...

  • Page 66: Adjusting The Timing Belt Tension Of The Optional Liner Rewinder

    If the tension of the timing belt is not enough, replace the timing belt. Refer to Section 5.16 Replacing the Timing Belt for Liner Rewinder (Optional) for details. Perform the assembly with the reverse procedure. Inner side of gear box CL4NX/CL6NX Service Manual...
  • Page 67 Tighten the screw . of the tension bracket. If the tension of the timing belt is not enough, replace the timing belt. Refer to Section 5.16 Replacing the Timing Belt for Liner Rewinder (Optional) for details. Perform the assembly with the reverse procedure. CL4NX/CL6NX Service Manual...
  • Page 68 4 Checking and Performing Printer Adjustments This page is intentionally left blank. CL4NX/CL6NX Service Manual...

  • Page 69: Replacement

    • 5.14 Replacing the Torque Limiter for Ribbon Supply Spindle • 5.15 Replacing the Torque Limiter for Liner Rewinder (Optional) • 5.16 Replacing the Timing Belt for Liner Rewinder (Optional) CAUTION POWER OFF THE PRINTER AND REMOVE THE POWER CORD BEFORE YOU START ASSEMBLY OR DISASSEMBLY. CL4NX/CL6NX Service Manual...

  • Page 70: Removing The Housing Cover

    Perform the assembly, attach the left housing cover with the reverse procedure. Note When removing the left housing cover, make sure that the cover does not touch the PCB, causing the components of the PCB to be deformed. CL4NX/CL6NX Service Manual...

  • Page 71: Remove The Front Covers

    Make sure that the printer is in power off mode, then disconnect the power cord from the AC outlet. Remove two screws Slide in the arrow directions to remove the front covers Perform the assembly, attach the front covers with the reverse procedure. CL4NX/CL6NX Service Manual...

  • Page 72: Replacing The Print Head

    Wear protective gloves to avoid contaminating the sensitive print head surface. Before replacing the print head, check the head counter values. Refer to Information > Counters > Head in the chapter 4 of the CL4NX/CL6NX operator manual. WARNING • Do not touch the power button, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock.
  • Page 73 Press the lever 3 to remove the print head $. Disconnect all the connectors / from the defective print head $. In total, there are two connectors for CL4NX and three connectors for CL6NX. Connect all the connectors / to the new print head.

  • Page 74: Replacing The Print Head (With The Optional Uhf Rfid Antenna Installed - Cl4Nx Only)

    5.2.2 Replacing the Print Head (with the Optional UHF RFID Antenna Installed - CL4NX Only) When the printer is installed with an optional UHF RFID kit, the short antenna was installed to the print head assembly. When replacing the print head, you need to remove the short antenna first and then install the antenna back to the new print head assembly again.
  • Page 75 Load the media and ribbon back if you remove them. After the replacement • Clear the head counter value. Refer to Section 4.2 Counter Clear Mode • Check the print darkness. Refer to Section 4.5 Adjusting the Print Darkness CL4NX/CL6NX Service Manual...

  • Page 76: Replacing The Platen Roller

    CAUTION • The print head and its surroundings are hot after printing. Be careful not to touch it, to avoid being burned. • Touching the edge of the print head with your bare hand could cause injury. CL4NX/CL6NX Service Manual...
  • Page 77 2 at the driven side. Turn the lever 3 back to lock the platen roller. Perform the assembly with the reverse procedure. After the replacement • Check the print darkness. Refer to Section 4.5 Adjusting the Print Darkness. CL4NX/CL6NX Service Manual...

  • Page 78: Guideline To Replace The Linerless Platen Roller (Cl4Nx Only)

    5 Replacement 5.3.1 Guideline to Replace the Linerless Platen Roller (CL4NX Only) The linerless platen roller has a blue striped marking on the left side. When the blue striped marking started to fade off, it indicates that you should replace the linerless platen roller.
  • Page 79 Push the sensor holder assembly all the way in. Attach the sensor tension using the screw Perform the assembly with the reverse procedure. After the replacement • Adjust the media sensor. Refer to Section 4.3 Checking and Adjusting the Media Sensor. CL4NX/CL6NX Service Manual...

  • Page 80: Replacing The Main (Cont) Pcb

    Remove six screws attaching the main (CONT) PCB to the bracket. For CL4NX, skip step 5 and step 6 and then continue from step 7. Step 5 and step 6 is only applicable for CL6NX. Remove a screw attaching the FPGA...
  • Page 81 Section 4.5 Adjusting the Print Darkness. • Adjust the pitch. Refer to Adjusting the Print Position in chapter 5 of CL4NX/CL6NX operator manual. • Adjust the offset. Refer to Adjusting the Media Stop Position in chapter 5 of CL4NX/CL6NX operator manual.

  • Page 82: Replacing The Kb Pcb

    Remove five screws / and replace the KB PCB 1. Perform the assembly with the reverse procedure. After the replacement • Adjust the LCD contrast. Refer to Section 4.8 Adjusting the LCD Brightness. CL4NX/CL6NX Service Manual...

  • Page 83: Replacing The Power Supply Unit

    $ on the power supply unit Remove four screws 1 and then replace the power supply unit Perform the assembly with the reverse procedure. After the replacement • Power on the printer, check that the printer operates correctly. CL4NX/CL6NX Service Manual...
  • Page 84 Refer to the step 3 of Section 5.5 Replacing the Main (CONT) PCB for details. Remove four screws . and then remove the main (CONT) PCB assembly (with bracket) Remove three screws attaching the media holder plate CL4NX/CL6NX Service Manual...
  • Page 85 ( on the power supply unit Remove the defective power supply unit and replace with the new power supply unit Perform the assembly with the reverse procedure. After the replacement • Power on the printer, check that the printer operates correctly. CL4NX/CL6NX Service Manual...

  • Page 86: Replacing The Interface Board

    Remove two screws ., then replace the interface board Note Make sure that the interface board is aligned and inserted into the slot. So as not to scrape the board against the top metal catches inflicting damage. Tighten two screws .. CL4NX/CL6NX Service Manual...

  • Page 87: Replacing The Fpga Pcb (Cl6Nx Only)

    FPGA PCB to the bracket. Remove the FPGA PCB from the FPGA connector on the main (CONT) PCB. Replace the defective FPGA PCB with a new FPGA PCB Perform the assembly with the reverse procedure. CL4NX/CL6NX Service Manual...

  • Page 88: Replacing The Timing Belt

    On the gearbox , loosen the screw and replace the timing belt 1. After the replacement • Adjust the tension of the timing belt. Refer to Section 4.11 Adjusting the Timing Belt Tension. CL4NX/CL6NX Service Manual...

  • Page 89: Replacing The Head Open Sensor

    Remove the screw ., remove the cable and replace the sensor Perform the assembly with the reverse procedure. After the replacement • Check the head open error message. Refer to Section 4.7 Checking the Head Open Error. CL4NX/CL6NX Service Manual...

  • Page 90: Replacing The Ribbon Sensor

    Remove the screw ., remove the cable and replace the ribbon sensor PCB Perform the assembly with the reverse procedure. After the replacement • Check the ribbon end error message. Refer to Section 4.6 Checking the Ribbon End Function. CL4NX/CL6NX Service Manual...

  • Page 91: Replacing The Torque Limiter For Ribbon Rewind Spindle

    1, E-ring , torque limiter one way clutch Replace the torque limiter Perform the assembly with the reverse procedure. After the replacement • Adjust the tension of the timing belt. Refer to Section 4.12 Adjusting the Ribbon Tension. CL4NX/CL6NX Service Manual...

  • Page 92: Replacing The Torque Limiter For Ribbon Supply Spindle

    Remove the screw /, BF spring torque limiter and BF stopper Replace the torque limiter Perform the assembly with the reverse procedure. Refer to the Notes on installing the BF spring. * Refer to Note CL4NX/CL6NX Service Manual...

  • Page 93: Cl4Nx/Cl6Nx Service Manual

    RED dotted line. Cross over the straight end position and then hook to the projection of the frame and BF stopper. Striaght end of the BF spring L-angle end of the BF spring Striaght end of the BF spring CL4NX/CL6NX Service Manual...

  • Page 94: Replacing The Torque Limiter For Liner Rewinder (Optional)

    , E-ring , torque limiter and one way clutch Replace the torque limiter Perform the assembly with the reverse procedure. Rotate the torque limiter while applying forward pressure to ensure proper nesting onto the one way clutch. CL4NX/CL6NX Service Manual...

  • Page 95: Replacing The Timing Belt For Liner Rewinder (Optional)

    Remove the rewind core unit. Refer to Section 5.15 Replacing the Torque Limiter for Liner Rewinder (Optional). Remove three screws attaching the media holder plate Slide in the arrow direction to remove the media holder plate Slide CL4NX/CL6NX Service Manual...
  • Page 96 Perform the assembly with the reverse procedure. After the replacement • Adjust the tension of the timing belt. Refer to Section 4.14 Adjusting the Timing Belt Tension of the Optional Liner Rewinder. • Check that the liner rewind operation is correct. CL4NX/CL6NX Service Manual...
  • Page 97 Remove the rewind core unit. Refer to Section 5.15 Replacing the Torque Limiter for Liner Rewinder (Optional). Remove three screws attaching the media holder plate Slide in the arrow direction to remove the media holder plate Slide CL4NX/CL6NX Service Manual...
  • Page 98 Perform the assembly with the reverse procedure. After the replacement • Adjust the tension of the timing belt. Refer to Section 4.14 Adjusting the Timing Belt Tension of the Optional Liner Rewinder. • Check that the liner rewind operation is correct. CL4NX/CL6NX Service Manual...

  • Page 99: Installation Of Options

    • 6.4 Installation of the Optional Dispenser With the dispenser unit, you can peel the liner from the printed label. • 6.5 Installation of the Optional Linerless Kit (CL4NX Only) With the linerless kit, you can cut each linerless label while/after printing the specified number of media continuously.

  • Page 100: Installation Of The Optional Rtc (Real Time Clock) Kit

    Note When removing the left housing cover, make sure that the cover does not touch the PCB, causing the components of the PCB to be deformed. Attach the EXT PCB and tighten four screws CL4NX/CL6NX Service Manual...
  • Page 101 (CONT) PCB. Main (CONT) Attach the left housing cover tighten the screw Slide Checking after the Installation Power on the printer and confirm that the time (hh:mm) is showed on the right top corner of the LCD screen. CL4NX/CL6NX Service Manual...

  • Page 102: Installation Of The Optional Wireless Lan Kit

    AC outlet. Then, disconnect all the interface cables, if any. On the rear of the printer, remove two screws and pull out the interface combo board Remove the antenna hole cover from the interface combo board CL4NX/CL6NX Service Manual...
  • Page 103 Set the antenna sub to match the convex on the bracket, fix the antenna sub by the hexagon nut using a wrench. Connect the wire of the antenna sub to the CN1 connector on the WLAN PCB CL4NX/CL6NX Service Manual...
  • Page 104 6 Installation of Options Connect the WLAN PCB to the CN7 connector on the interface combo board and tighten two screws Connect and tighten the antenna the antenna sub Tilt the antenna to upright position. CL4NX/CL6NX Service Manual...
  • Page 105 • When using the wireless LAN, adjust the antenna facing upward. When transporting the printer, make sure that the antenna is facing downward. " Paste the WIFI/CCX Sticker on the front left bottom corner of the printer as shown. 10mm 10mm CL4NX/CL6NX Service Manual...

  • Page 106: Installation Of The Optional Wireless Lan Interface Board

    Attach the WLAN board assembly the printer and tighten two screws Note Make sure that the WLAN board assembly is aligned and inserted into the slot. So as not to scrape the board against the top metal catches inflicting damage. CL4NX/CL6NX Service Manual...
  • Page 107 When using the wireless LAN, adjust the antenna facing upward. When transporting the printer, make sure that the antenna is facing downward. Paste the WIFI/CCX Sticker on the front left bottom corner of the printer as shown. 10mm 10mm CL4NX/CL6NX Service Manual...

  • Page 108: Installation Of The Optional Cutter

    Open the top cover and print head CAUTION Open the top cover fully to prevent accidental drop of the cover. Remove two screws and the front covers Slide in the arrow direction to remove the front covers. CL4NX/CL6NX Service Manual...
  • Page 109 CAUTION To avoid electrical damage, make sure that the orientation of the relay-PCB is placed with the highlighted connector at the bottom as shown. Connect the option cable of the printer to the relay-PCB CL4NX/CL6NX Service Manual...
  • Page 110 6 Installation of Options Connect the cutter cable to the relay-PCB Attach the front cover while placing the cutter cable onto the slot. Connect the cutter cable to the PCB " on the cutter unit CL4NX/CL6NX Service Manual...
  • Page 111 Attach the front cover of the cutter and tighten two screws Checking and Adjustment after the Installation Error message checking After you load the media and ribbon, close the print head then power on the printer. Close CL4NX/CL6NX Service Manual...
  • Page 112 Cut Position not, adjust the offset value. Refer to the Printing > Advanced > Label Adjustments > Offset menu in the chapter 5 of CL4NX/CL6NX operator manual to adjust the media stop position if necessary. Liner Cut Position Label Note If the Auto-mode in Printing is disabled, make sure that you have selected Cutter, Linerless or Cut &...

  • Page 113: Installation Of The Optional Dispenser

    Open the top cover and print head CAUTION Open the top cover fully to prevent accidental drop of the cover. Remove two screws and the front covers Slide in the arrow direction to remove the front covers. CL4NX/CL6NX Service Manual...
  • Page 114 When removing the left housing cover, make sure that the cover does not touch the PCB, causing the components of the PCB to be deformed. Remove the screws to remove the " cover , then remove three screws remove the media holder plate Slide CL4NX/CL6NX Service Manual...
  • Page 115 Cut three joints using a nipper to remove the portion in the circle of the media holder plate Make sure that there is no burr remains on the cut surface. Joint Attach the gearbox of the liner rewinder and tighten four screws CL4NX/CL6NX Service Manual...
  • Page 116 Properly nested rewind core unit allows the E-ring to lock on the rewind shaft Insert the oiles bearing to the center hole of the rewind core unit Using a pliers, attach the E-ring to the groove of the rewind shaft Fully inserted CL4NX/CL6NX Service Manual...
  • Page 117 Connect the DIS power cable to the EXT PCB and power supply unit Connect the DIS motor cable from the rewinder unit to EXT PCB And then connect the DIS signal cable to the EXT PCB and main (CONT) PCB. CL4NX/CL6NX Service Manual...
  • Page 118 To avoid electrical damage, make sure that the orientation of the relay-PCB is placed with the highlighted connector at the bottom as shown. Connect the option cable of the printer to the relay-PCB Connect the dispenser cable of the dispenser unit to the relay-PCB CL4NX/CL6NX Service Manual...
  • Page 119 If the NIP spring is in the wrong position, push the NIP spring in the arrow direction using a long nose pliers. The end of the spring is positioned on the bearing. Wrong position The end of the spring is positioned on the groove. CL4NX/CL6NX Service Manual...
  • Page 120 Open the dispenser unit, attach the dispenser bar and tighten the screw Then attach the front cover of the dispenser and tighten two screws Close the dispenser unit. Attach the left housing cover tighten the screw Slide CL4NX/CL6NX Service Manual...
  • Page 121 Open the top cover and print head CAUTION Open the top cover fully to prevent accidental drop of the cover. Remove two screws and the front covers Slide in the arrow direction to remove the front covers. CL4NX/CL6NX Service Manual...
  • Page 122 When removing the left housing cover, make sure that the cover does not touch the PCB, causing the components of the PCB to be deformed. Remove two screws to remove the " cover , then remove three screws remove the media holder plate Slide CL4NX/CL6NX Service Manual...
  • Page 123 • Then, tie the motor cable using a cable tie as shown. Do not overlap the motor cable on the shaded area. & • Lastly, insert the motor cable into the slot at the bottom of the printer center frame. CL4NX/CL6NX Service Manual...
  • Page 124 Properly nested rewind core unit allows the E-ring to lock on the rewind shaft Insert the oiles bearing to the center hole of the rewind core unit Using a pliers, attach the E-ring to the groove of the rewind shaft Fully inserted CL4NX/CL6NX Service Manual...
  • Page 125 Connect the DIS power cable to the EXT PCB and power supply unit & Connect the motor cable from the gearbox to EXT PCB And then connect the DIS signal cable to the EXT PCB and main (CONT) Top view CL4NX/CL6NX Service Manual...
  • Page 126 To avoid electrical damage, make sure that the orientation of the relay-PCB is placed with the highlighted connector at the bottom as shown. Connect the option cable of the printer to the relay-PCB Connect the dispenser cable of the dispenser unit to the relay-PCB CL4NX/CL6NX Service Manual...
  • Page 127 If the NIP spring is in the wrong position, push the NIP spring in the arrow direction using a long nose pliers. The end of the spring is positioned on the bearing. Wrong position The end of the spring is positioned on the groove. CL4NX/CL6NX Service Manual...
  • Page 128 Attach the back of the front cover to the protruded tab as shown. Tighten a screw from the rear side of the dispenser unit. Close the dispenser unit. Center line Attach the left housing cover tighten the screw Slide CL4NX/CL6NX Service Manual...
  • Page 129 Refer to the Printing > Advanced > Adjustments > Offset menu in the chapter 5 of CL4NX/CL6NX operator manual to adjust the media stop position if necessary. Stop • Check that the liner is rewound correctly (liner position rewinder model).
  • Page 130 Loosen the screw and then adjust the dispenser bar. Tighten the screw to fix the new position. Note If the Auto-mode in Printing is disabled, make sure that you have selected Dispenser in Printing > Print Mode. CL4NX/CL6NX Service Manual...

  • Page 131: Installation Of The Optional Linerless Kit (Cl4Nx Only)

    Open the top cover and print head CAUTION Open the top cover fully to prevent accidental drop of the cover. Remove two screws and the front covers Slide in the arrow direction to remove the front covers. CL4NX/CL6NX Service Manual...
  • Page 132 , slide and lift to remove the left housing cover Slide Note & Lift up When removing the left housing cover, make sure that the cover does not touch the PCB, causing the components of the PCB to be deformed. CL4NX/CL6NX Service Manual...
  • Page 133 Clean the areas a and b on the sensor holder assembly where the sheet is to be pasted. Align a and b to the areas on sensor holder assembly and paste the sheet as shown in the arrow direction. CL4NX/CL6NX Service Manual...
  • Page 134 Attach the media sensor guide tilt the sensor guide lock back to the locked position. Note • Make sure that the movement of the sensor holder assembly is smooth. • Set the media sensor guide to the innermost side. CL4NX/CL6NX Service Manual...
  • Page 135 To avoid electrical damage, make sure that the orientation of the relay-PCB is placed with the highlighted connector at the bottom as shown. Attach the front cover while placing the cutter cable onto the slot. Cutter cable position CL4NX/CL6NX Service Manual...
  • Page 136 Note Be careful not to pinch the cables. Open Pull the tab to open the cutter-open lever, attach the front cover of the cutter and tighten two screws Close and lock the cutter-open lever. CL4NX/CL6NX Service Manual...
  • Page 137 • Check that the firmware version is 1.3.0.r7 or later. (Refer to Information > Build Version in Chapter 4 Operation and Configuration of the CL4NX/CL6NX operator manual) Error message checking After you load the media and ribbon, close the print head and top cover. Then power on the printer.
  • Page 138 Perform a factory test print (refer to Tools > Test Print > Factory in Chapter 4 Operation and Configuration of the CL4NX/CL6NX operator manual) to check the print position: The standard print position is 10 to 11 mm from the cutting line.
  • Page 139 Adjust the pitch in the Factory menu. (refer to Tools > Test Print > Factory in Chapter 4 Operation and Configuration of the CL4NX/CL6NX operator manual) Perform a factory test print to check the print position. Standard...

  • Page 140: Installation Of The Optional Rfid Kit (Cl4Nx Only)

    6 Installation of Options 6.6 Installation of the Optional RFID Kit (CL4NX Only) 6.6.1 Installation of the Optional UHF RFID Kit CAUTION Before the installation, be sure to power off the printer and disconnect the power cord. Wear gloves when you handle the print head, to prevent damage to the print head.
  • Page 141 PCB, causing the components of the PCB to be deformed. Tilt the sensor guide lock down and pull out the media sensor guide " Press the lever to remove the print head CL4NX/CL6NX Service Manual...
  • Page 142 Lift the front of the media guard to remove it. Pass the antenna wire of the media guard (RFID) through the hole of the frame as shown. Pull out the antenna wire from the PCB side. CL4NX/CL6NX Service Manual...
  • Page 143 RFID print head cover sheet using the double-sided adhesive tape. Align the UHF (short) antenna to the RFID print head cover sheet as shown. Peel off the serial label of the print head and keep it for future reference. CL4NX/CL6NX Service Manual...
  • Page 144 Then fix the position using the screws. The print head assembly is known as RFID print head assembly in the later steps. Note Make sure that the loop of the antenna wire is as short as possible. Align CL4NX/CL6NX Service Manual...
  • Page 145 Pull the print head cables aside Connect the print head cables to two connectors of the RFID print head assembly Install the RFID print head assembly Install the print head so that it is locked with a click sound. CL4NX/CL6NX Service Manual...
  • Page 146 Arrange two antenna wires under the gearbox assembly. Note When attaching the gearbox assembly, takes note on the following tips. • Make sure that the wires are not pinched. • Make sure that the gear pulley is inserted properly. CL4NX/CL6NX Service Manual...
  • Page 147 RFID sensor tension and attach it using the screw Note Do not mix up the sensor tension and the RFID sensor tension as they have the same shape. Attach the EXT PCB ; and tighten four screws CL4NX/CL6NX Service Manual...
  • Page 148 (CONT) Top view PCB. And then connect the EXT power Power cable from the EXT PCB to the supply power supply unit. unit Main (CONT) PCB Attach the RFID PCB assembly the gearbox assembly using three screws CL4NX/CL6NX Service Manual...
  • Page 149 After connection, fix the antenna wires using the mini clamp as shown. Mini clamp From print From media head guard Attach the front covers to the printer using two screws Slide in the arrow direction to attach the front covers. CL4NX/CL6NX Service Manual...
  • Page 150 15 mm (0.6”) 5 mm (0.2”) 5 mm (0.2”) • Paste the SATO RFID solutions sticker on the front of the printer as shown above. • Paste the patent label on the left housing cover as shown above. • Paste the FCC sticker beside the connector panel as shown above.

  • Page 151: Installation Of The Optional Hf Rfid Kit

    Open the top cover and print head CAUTION Open the top cover fully to prevent accidental drop of the cover. Remove two screws and the front covers Slide in the arrow direction to remove the front covers. CL4NX/CL6NX Service Manual...
  • Page 152 " Remove two screws and the media guard Make sure that the sensor holder is pushed to the innermost position before you remove the media guard. Lift the front of the media guard to remove it. CL4NX/CL6NX Service Manual...
  • Page 153 Attach the media guard (RFID) using " two screws removed in step 5. Return the media sensor guide to its original position and tilt the sensor guide lock up to the locked position. Press down CL4NX/CL6NX Service Manual...
  • Page 154 RFID sensor tension and attach it & using the screw Note Do not mix up the sensor tension and the RFID sensor tension as they have the same shape. Attach the EXT PCB ; and tighten four screws CL4NX/CL6NX Service Manual...
  • Page 155 (CONT) Top view PCB. And then connect the EXT power Power cable from the EXT PCB to the supply power supply unit. unit Main (CONT) PCB Attach the RFID PCB assembly the gearbox assembly using three screws CL4NX/CL6NX Service Manual...
  • Page 156 Connect the connector with a looped wire to the EXT PCB as shown. Connect the antenna wire to the RFID PCB assembly Attach the front covers to the printer using two screws Slide in the arrow direction to attach the front covers. CL4NX/CL6NX Service Manual...
  • Page 157 6 Installation of Options Attach the left housing cover tighten the screw Slide Paste the SATO RFID solutions sticker on the front of the printer as 15 mm (0.6”) shown. 15 mm (0.6”) CL4NX/CL6NX Service Manual...
  • Page 158 When the printer is power on, the printer shall disable the RFID function so that RFID will not show in the Interface menu of the Settings mode. If the printer receives commands related to RFID write/read or <IP5>, command error or NAK response will occur. CL4NX/CL6NX Service Manual...
  • Page 159 6 Installation of Options This page is intentionally left blank. CL4NX/CL6NX Service Manual...
  • Page 160 Extensive contact information for worldwide SATO operations can be found on the Internet at www.satoworldwide.com...

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