SATO WS408TT Technical Manual
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SATO WS408TT Technical Manual

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See also: Service Manual , Operator's Manual
WS4 TT Series Printers

Technical Manual

WS408TT / WS412TT
WS4-TT-r01-30-12-16TM

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Summary of Contents for SATO WS408TT

  • Page 1: Technical Manual

    WS4 TT Series Printers Technical Manual WS408TT / WS412TT WS4-TT-r01-30-12-16TM...

  • Page 2: Table Of Contents

    4.2.2 Toolbar ........................53 4.2.3 Navigation Pane ....................57 5 Update Firmware ........................90 5.1 Update Firmware in SATO WS4 Printer Utility ............90 5.1.1 Update via the USB or COM Port ................ 90 5.1.2 Update via the LAN Port ..................95 5.2 Update Firmware via the USB Host ................
  • Page 3 6 Troubleshooting ........................105 6.1 Cutter and Dispenser Issues ..................105 6.2 Internal Errors ......................106 7 Network ........................108 7.1 Network Architecture ....................108 7.2 Ethernet Status Indicators ................... 110 8 Specifications ......................... 111 8.1 Printer ........................111 8.2 Media and Ribbon ....................113 8.3 Bar Code .........................

  • Page 4: Preface

    1 Understand Your Printer Preface Preface This manual describes technical information about WS TT printers, including installation guides, operating guides, printer setting tool help, network architecture overview and technical drawings. It doesn’t contain programming examples. For more information about printer programming, see related documents.

  • Page 5: Understand Your Printer

    Understand Your Printer Perspective View 1 Understand Your Printer This chapter provides an overview of the printer. 1.1 Perspective View LED2 LED1 Feed Button WS4-TT-r01-30-12-16TM...

  • Page 6: Back View

    Understand Your Printer Back View 1.2 Back View Standard Model Power Switch RS232 Power Jack USB A USB B Optional Interfaces LAN Model WS4-TT-r01-30-12-16TM...

  • Page 7: Interior View I

    Understand Your Printer Interior View I 1.3 Interior View I Ribbon Supply Wheel Take-Up Wheel Media Roll Holders Module Release Latch WS4-TT-r01-30-12-16TM...

  • Page 8: Interior View Ii

    Understand Your Printer Interior View II 1.4 Interior View II Printhead Media Shaft Lock Button Transmissive Sensor Reflective Sensor Media Guides Platen Roller WS4-TT-r01-30-12-16TM...

  • Page 9: Printer Button And Lights

    1 Understand Your Printer Printer Button and Lights 1.5 Printer Button and Lights This section describes the functions of the printer button and lights. 1.5.1 Feed Button The FEED button is not simply for feeding label. It is able to act as a feed, pause, resume, restore and run button.
  • Page 10 Understand Your Printer Printer Button and Lights LED 2 LED 1 Description Label Green Green The printer is ready to print. Green ** Green The printer is transmitting data. * Green * Green In pause. The printer is writing data to the flash or USB memory. * Green Green * The USB memory is being initialized.

  • Page 11: Accessories Installation

    2 Accessories Installation Cutter 2 Accessories Installation This chapter describes how to install accessories on the printer. 2.1 Cutter A cutter is used to cut the label after it is printed out. A full cutter cuts a label off from a media roll. To install a full cutter: Step 1.
  • Page 12 2 Accessories Installation Cutter 4. Remove the tear bar from the printer. 5. Loosen and remove the two screws at the bottom of the tear bar. WS4-TT-r01-30-12-16TM...
  • Page 13 Accessories Installation Cutter 6. Loosen and remove the two screws on each side of the Media Roll Holders. 7. Remove the middle frame along with the top cover. Step 2. Connect and secure the cutter to your printer This part describes how to thread the cutter cable and wire, connect them to the main board and secure the cutter and reinstall the part you took off.
  • Page 14 Accessories Installation Cutter located to the right of the main board. Connect the ground wire (fork terminal) to the screw on the bottom-left corner after loosening the screw a bit and then tighten the screw to secure the wire. 3. Put the cutter on the print module. 4.
  • Page 15 2 Accessories Installation Cutter Step 3. Test the cutter This part describes how to use the cutter to cut your label. 1. Press the switch lock on the Media Roll Holders to slide them outward and place the media roll between the holders. Adjust the media roll so its print side is facing up and make sure it is clamped tightly by the holders.

  • Page 16: Dispenser

    2 Accessories Installation Dispenser 2.2 Dispenser A dispenser automatically removes the liner from the printed label. The dispenser sensor detects if a peeled label is taken away. To install a dispenser: Step 1. Remove the tear bar, top cover and middle frame This part describes how to dismantle your printer.
  • Page 17 2 Accessories Installation Dispenser 4. Remove the tear bar from the printer. 5. Loosen and remove the two screws at the bottom of the tear bar. WS4-TT-r01-30-12-16TM...
  • Page 18 Accessories Installation Dispenser 6. Loosen and remove the two screws on each side of the Media Roll Holders. 7. Remove the middle frame along with the top cover. Step 2. Connect and secure the dispenser to your printer This part describes how to thread the dispenser cable and wire, connect them to the main board and secure the dispenser and reinstall the part you took off.
  • Page 19 Accessories Installation Dispenser located to the rightmost of the main board. 3. Put the dispenser on the print module. 4. Reinstall the middle frame along with the top cover. Make sure the dispenser wire is inside the middle frame. 5. Secure the middle frame to the printer. 6.
  • Page 20 2 Accessories Installation Dispenser Step 3. Test the dispenser This part describes how to use the dispenser to peel the liner. 1. Press the switch lock on the Media Roll Holders to slide them outward and place the media roll between the holders. Adjust the media roll so its print side is facing up, and make sure it is clamped tightly by the holders.

  • Page 21: Wireless Lan Module

    Accessories Installation Wireless LAN Module 2.3 Wireless LAN Module The Wireless LAN module provides Wireless LAN connectivity for your printer. To install a Wireless LAN module: Step 1. Dismantle your printer This part describes how to remove the top cover, middle frame, tear bar and the print module.
  • Page 22 Accessories Installation Wireless LAN Module 2. Below the main board, you’ll find two screw holes on the lower-right. Align the two holes on the Wireless LAN card with them and secure the card with two screws. 3. Plug the Wireless LAN cable 1 (white connector) to J13, which is the white port located to the lower-right of the main board.
  • Page 23 Accessories Installation Wireless LAN Module 5. Tear off the back tape of the Wireless LAN antenna card and stick the card besides the panel board (LED board). 6. Use the clip to fasten the antenna card. 7. Attach the antenna to the Antenna port. Step 3.

  • Page 24: Bluetooth Module

    Accessories Installation Bluetooth Module 2.4 Bluetooth Module The Bluetooth module provides Bluetooth connectivity for your printer. To install a Bluetooth module: Step 1. Dismantle your printer This part describes how to remove the top cover, middle frame, tear bar and the print module.
  • Page 25 Accessories Installation Bluetooth Module 3. Plug the Bluetooth cable to J15, which is the black port located to the lower-right of the main board. Route the Bluetooth cable outside (right) of the row of connectors. Step 3. Reinstall the parts you took off This part describes how to reinstall the parts you took off.

  • Page 26: External Unwinder

    2 Accessories Installation External Unwinder 2.5 External Unwinder An external unwinder can hold up to 8-inch outer diameter media roll. It allows you to print labels without frequently replacing media rolls. To install an external unwinder: 1. Slide the Unwinder Holders into the Holder Slots, until the holders snap into the place.
  • Page 27 2 Accessories Installation External Unwinder If the inside diameter of the media roll is 1-inch, make sure the Core Holders ● are facing inward, and then insert the Roll Stops into each end of the Holder Shaft. If the inside diameter of the media roll is 3-inch, make sure the Core Holders ●...

  • Page 28: Paper Support Roller

    Accessories Installation Paper Support Roller 2.6 Paper Support Roller A paper support roller is used to prevent paper jam. It is placed between the Media Shaft and the Media Roll Holders. When paper is moving forward during the printing, it might be curled or crumpled and cause paper jam. The roller can hold the paper down to solve this problem.

  • Page 29: System Mode

    3 System Mode Media Sensor Calibration 3 System Mode The system mode consists of status light color combinations. It contains a list of commands for you to select and run. To enter the system mode and run the command, do the following: 1.

  • Page 30: Media Sensor Calibration

    Each type of media roll has its own label separators, such as gaps, holes, notches or black marks. Those separators need to be detected by media sensors, so the label can be printed in correct position. SATO WS TT printers provide transmissive and reflective sensor calibration for media detection. Do the following to use them.

  • Page 31: Reset Your Printer

    System Mode Reset Your Printer 3.2 Reset Your Printer By resetting your printer, you can return your printer to the state it was in when you receive it. This can help you solve some problems caused by settings changed during the printing. Do the following to reset your printer: 1.

  • Page 32: Self-Test And Dump Mode

    Self-Test and Dump 3 System Mode mode 3.3 Self-Test and Dump Mode The printer can run a self-test to print a configuration label, which helps you understand the current settings of the printer. 3.3.1 Self-Test 1. Turn off the printer. 2.
  • Page 33 System Mode Self-Test and Dump mode SBPL ■ WS4-TT-r01-30-12-16TM...
  • Page 34 Self-Test and Dump 3 System Mode mode 1. Version Information The firmware version and its build date. 2. Standard RAM Total SDRAM size. 3. Available RAM RAM is able to be used. 4. Flash Type The flash memory type and size. 5.
  • Page 35 Self-Test and Dump 3 System Mode mode 16. Darkness The current darkness. 17. Print Method It is either thermal transfer (TT) or direct thermal (DT) printing. TT requires ribbons and DT doesn't. 18. Print Length The total print length. 19. Cut Count It counts the times the cutter cuts.
  • Page 36 Self-Test and Dump 3 System Mode mode The manually specified subnet mask of the printer. The default value is “255.255.255.0.” 29. Gateway The manually specified gateway of the printer. The default value is “0.0.0.0.” 30. MAC Address The unique address assigned to the printer that connects to the internet. 31.
  • Page 37 Self-Test and Dump 3 System Mode mode For developers to debug. 44. Reflective Sensor Gap Calibration For developers to debug. 45. See-Through Sensor Gap Calibration For developers to debug. 46. Reflective Sensor Profile For developers to debug. 47. See-Through Sensor Profile For developers to debug.
  • Page 38 System Mode Self-Test and Dump mode If your printer has a Wireless LAN module, your SBPL configuration label will contain the following entries: 1. FW Version and Date Wireless LAN card firmware version and date. 2. IP Address The IP address of your printer. When DHCP is enabled, it shows the automatically assigned IP address;...
  • Page 39 System Mode Self-Test and Dump mode 9. SSID Short for service set identifier. It is the name of a wireless local area network. 10. Mode It determines how you connect your printer to a network. Infrastructure: If you connect through an access point, select this. Ad hoc: if you connect through a device which has connected to a network, select this.
  • Page 40 System Mode Self-Test and Dump mode SZPL ■ WS4-TT-r01-30-12-16TM...
  • Page 41 Self-Test and Dump 3 System Mode mode 1. Version Information The firmware version and its build date. 2. Standard RAM Total SDRAM size. 3. Available RAM RAM is able to be used. 4. Flash Type The flash memory type and size. 5.
  • Page 42 Self-Test and Dump 3 System Mode mode 16. ABS. Darkness The current darkness. You can use the SZPL command ~SD to define it. 17. Trim. Darkness The adjustment of the current darkness. You can use the SZPL command ^MD to define it.
  • Page 43 Self-Test and Dump 3 System Mode mode 31. Cutter/Dispenser Offset Move the cutting line or the peeling position forward or backward. The value in the angle brackets is the offset unit. 32. IP Address The static IP address of the printer. The default value is “192.168.1.1”. 33.
  • Page 44 Self-Test and Dump 3 System Mode mode 45. Link Local The IPv6 address that used in a network segment. It is allocated automatically. 46. Product SN The serial number of product. 47. USB SN The Serial number of USB host. 48.
  • Page 45 System Mode Self-Test and Dump mode If your printer has a Wireless LAN module, your SZPL configuration label will contain the following entries: 1. Interface It detects if your printer connects to a network. When it’s online, it shows “UP”; when it’s offline, it shows “DOWN.”...
  • Page 46 Self-Test and Dump 3 System Mode mode Point) or Ad hoc. 10. MAC Address The unique address assigned to your printer that connects to the internet. If your printer has a Bluetooth module, your SZPL configuration label will contain the following entries: 1.
  • Page 47 System Mode Self-Test and Dump mode SDPL ■ WS4-TT-r01-30-12-16TM...
  • Page 48 System Mode Self-Test and Dump mode SEPL ■ WS4-TT-r01-30-12-16TM...
  • Page 49 System Mode Self-Test and Dump mode SIPL ■ WS4-TT-r01-30-12-16TM...

  • Page 50: Dump Mode

    Self-Test and Dump 3 System Mode mode 3.3.2 Dump Mode The printer enters Dump mode after running a self-test. In this mode, characters are printed in hexadecimal codes, allowing users and engineers to debug the system. To return to the online mode: Turn off the printer and turn it on again.

  • Page 51: Sato Ws4 Printer Utility

    Install SATO WS4 Printer Utility 4 SATO WS4 Printer Utility SATO WS4 Printer Utility provides a user-friendly interface to configure your printer. You can define properties, update firmware and send commands in SATO WS4 Printer Utility. 4.1 Install SATO WS4 Printer Utility 1.
  • Page 52 4 SATO WS4 Printer Utility Install SATO WS4 Printer Utility 5. In this dialog box, click Next.
  • Page 53 4 SATO WS4 Printer Utility Install SATO WS4 Printer Utility 6. After the installation of SATO WS4 Printer Utility is complete, click Close.

  • Page 54: Work With Sato Ws4 Printer Utility

    4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 4.2 Work with SATO WS4 Printer Utility Start SATO WS4 Printer Utility. Its interface looks like this: Menu bar It includes SATO WS4 Printer Utility menus. ■ Toolbar It provides ports, port settings, emulation languages, printer dpi and ■...
  • Page 55 Auto Detect USB When you connect your printer ■ to a computer with a USB cable, SATO WS4 Printer Utility automatically detects it and shows the USB information in the Port Name and Port Information. By default, it is enabled.

  • Page 56: Toolbar

    4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility It is the language of SATO WS4 Printer Utility interface. You can select Windows’s System Default, English or Simplified Chinese. By default, it uses your system default. Help Contents The help content of SATO WS4 Printer Utility.
  • Page 57 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility ■ It shows the USB information in the Port Name and Port Information as soon as the computer detects your printer. By default, the computer automatically detects the USB port.

  • Page 58: Printer Status

    4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility The second row of the toolbar includes six items. Printer Model Printer models. ■ Printer Emulation The emulation language of your printer. The emulation ■ you choose affects the tabs displayed in the Properties pane.
  • Page 59 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Description PAPER JAM A paper jam occurred during paper feed. CUTTER ERROR The cutter is experiencing issues. NO PAPER The label has run out. HEAD OPEN Attempt to feed or issue the label with the top cover (head) ERROR open.

  • Page 60: Navigation Pane

    SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 4.2.3 Navigation Pane The Navigation pane includes four items: Parameter Setting, Download, Tool and Font. Each item has its own tabs, and each tab has a Send, Get, Add or Delete button (Some of them only have Send).
  • Page 61 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description Sensor Type It is the media sensor you are using. It includes I-MARK, GAP and None. When you perform media calibration, the sensor is set to the one you select.
  • Page 62 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description ON (Power on and Head close) Your printer automatically calibrates media using a media sensor after power on and every time you close the print module when the printer is turned on.
  • Page 63 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description Inch Change the unit of Position Adjustment to inch. dots Change the unit of Position Adjustment to dots. Horizontal Offset Move the print position horizontally. The positive number is left, and the negative number is right.
  • Page 64 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility SDPL, SEPL, SIPL, SZPL and AUTO ■ SDPL, SEPL, SIPL, SZPL and AUTO provides settings grouped in the Supply, Control, Action, Label and Position Adjustment area. Property Name Description Sensor Type It is the media sensor you are using.
  • Page 65 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description media using a media sensor every time you close the print module when the printer is turned on. ON (Power on and Head close) Your printer...
  • Page 66 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility mm/inch/dot conversion process in Position Adjustment is as follows; 1. Input to the form in Setting Tool Unit Value Setting condition The value is adjustable in increments of ± 0.1 mm and rounded to the 1st decimal place.
  • Page 67 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility The COM tab provides the settings of the RS-232C port. When you use COM as y o u r port, make sure the settings in the COM tab are the same as the port settings, or your printer won’t work properly.
  • Page 68 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility sends an XOFF signal to tell the computer to stop sending data; once your printer is able to accept data, it sends an XON signal to notify the computer to resume sending data.
  • Page 69 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility The LAN tab provides network settings, including TCP/IP, Current TCP/IP, Protocol, Server and SNMP Trap. Property Name Description IP Address (TCP/IP) The static IP address of your printer. Subnet Mask (TCP/IP) The manually specified subnet mask of your printer.
  • Page 70 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description manually. Host Name It is the name of a DHCP client. The host name allows up to 32 alphanumeric characters. You can leave it blank or type a name you want. By default, there is no host name.
  • Page 71 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Set up LAN Connection If you want to use the LAN port to transfer data, you need to set up the network connection in the LAN tab. 1. Connect your printer and computer to a network device (hub, switch or router) with Ethernet cables.
  • Page 72 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility If you don’t have a static IP address, make sure DHCP is enabled and click ● Send. 5. After your printer restarts, click Get to get the TCP/IP information of your printer.
  • Page 73 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility If you are using a dynamic IP ● address provided by DHCP, in the IP Address box, enter the IP address under Current TCP/IP in the LAN tab, and then click OK.
  • Page 74 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility IPv6 The IPv6 tab provides IPv6 settings, including IPv6 and Current IPv6. Property Name Description Mode It determines how you get the IPv6 address of your printer. MANUAL Specify an IPv6 address manually.
  • Page 75 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description that generates the second half of a unicast IPv6 address (last 64 bits) from a MAC address. You can also specify the second half of the address by entering the interface ID.
  • Page 76 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 2. After your printer restarts, click Get to get its IPv6 information. If you are using a static IPv6 address, you’ll get the same settings as it is in the previous step; if you are using DHCPv6, the DHCPv6 server will automatically populate the IP Address and Link-Local Address boxes under Current IPv6.
  • Page 77 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility If you are using a dynamic IP address ● provided by DHCPv6, in the IP Address box, enter the IP address under Current IPv6 in the IPv6 tab and click...
  • Page 78 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description IP Address (IPv4) The static IPv4 address of your printer. The manually specified IPv4 subnet mask of Subnet Mask (IPv4) your printer. The manually specified IPv4 gateway of your Gateway (IPv4) printer.
  • Page 79 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description algorithm to encrypt data. WPA2-Enterprise WPA2-Enterprise includes all features of WPA-Enterprise, but it uses AES encryption to enhance security. Turn on WEP encryption. Turn off WEP encryption.
  • Page 80 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description network. The length can be 1-63 alphanumeric characters excluding double quotation marks (“). Pre-shared key authentication is for home or small offices. Module Restore Default It resets all values in the Wireless LAN module.
  • Page 81 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description WPA2-Enterprise authentication. EAP-LEAP LEAP stands for Lightweight Extensible Authentication Protocol. It changes the WEP key for each session, preventing attackers retrieving data by cracking the key.
  • Page 82 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description accepts 1-63 alphanumeric characters. EAP Password The password for EAP authentication. It accepts 1-32 alphanumeric characters. Set up WLAN connection Before you set up a wireless LAN connection, make sure your computer has connected to a wireless network.
  • Page 83 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 3. In the SSID box, enter the network name you’ve connected and do one of the following to enter your password: If you’re using Open and WEP is on, choose your WEP password type in the WEP ●...
  • Page 84 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 4. Do one of the following to configure your IPv4 settings: If you have a static IP address, fill the IP Address, Subnet Mask and Gateway ● box under IPv4 according to your network settings, make sure DHCP is disabled and click Send.
  • Page 85 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 6. In the Input/Output Port list, click LAN, and click Setting. 7. In the Setting LAN dialog box, do one of the following to configure your IP address: If you are using a static IP address, in ●...
  • Page 86 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Property Name Description Pin Code The Bluetooth PIN code of your printer. The new PIN code takes effect when you reconnect your printer to your computer. The Bluetooth device name of your printer.
  • Page 87 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Reset parameter setting If you want to reset Parameter Setting, do this: 1. In Parameter Setting, right-click in the blank area in any tab. 2. In the shortcut menu, do one of the following...
  • Page 88 Set up IPv6 connection Set up WLAN connection. Firmware The Firmware tab displays in all emulation modes. It is used to update firmware. For information about update firmware in SATO WS4 Printer Utility, see Update firmware in SATO WS4 Printer Utility. General The General tab displays in all emulation modes.
  • Page 89 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 4. Click Download in the Navigation pane. 5. Under the General tab, right-click in the blank area and click Add.
  • Page 90 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 6. In the Open dialog box, browse to the folder that contains command files, select them and click Open. The command files you select must correspond to the emulation language you use.
  • Page 91 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility 8. Click Send to run the command on your printer. Note If you send a command file and your printer doesn’t respond, it is possible that the emulation language is not set correctly. Click Sync to get the current setting of Printer Emulation.
  • Page 92 4 SATO WS4 Printer Utility Work with SATO WS4 Printer Utility Turn on Ribbon Calibration. Enter the height of your label in the scale • box. For example, if the height of your label is 100 mm, enter 100 in the...

  • Page 93: Update Firmware

    5.1 Update Firmware in SATO WS4 Printer Utility This section describes how to update printer firmware in SATO WS4 Printer Utility. 5.1.1 Update via the USB or COM Port 1. Connect your printer and the computer with a USB or a serial cable.
  • Page 94 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 5. In the Navigation pane, click Download and click the Firmware tab.
  • Page 95 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 6. Right-click in the blank area and click Add. 7. In the Open dialog box, browse to the folder that contains the firmware files. Select all of them and click Open.
  • Page 96 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 8. If you want to update specific files, select the check boxes of those files; if you want to update all of the firmware files, right-click in the blank area in the list and click Select All.
  • Page 97 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 10. When the data transmission is complete, your printer starts to update its firmware. During the update, LED 2 turns to red and orange alternatively, while LED 1 turns to solid green. In the Download Firmware dialog box, the message shows that your printer is updating the firmware.

  • Page 98: Update Via The Lan Port

    1. Make sure the print module is closed. 2. Turn on your printer, and start SATO WS4 Printer Utility. 3. In the Input/Output Port list, click LAN, and do one of the following: If you are using the LAN port, the Port Name and Port Information will show ●...
  • Page 99 5 Update Firmware Update Firmware in SATO WS4 Printer Utility IPv6 WLAN 4. In the Navigation pane, click Download, and click the Firmware tab. 5. Right-click in the blank area and click Add.
  • Page 100 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 6. In the Open dialog box, browse to the folder that contains the firmware files. Select all of them and click Open. 7. If you want to update specific files, select the check boxes of those files; if you want to update all of the firmware files, right-click in the blank area in the list and click Select All.
  • Page 101 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 8. Click Send to send the firmware files to your printer. During the transmission, LED 1 blinks green. In the Download Firmware dialog box, the message shows the file your printer is downloading and the progress bar indicates the progress of downloading.
  • Page 102 5 Update Firmware Update Firmware in SATO WS4 Printer Utility 10. Printer will restart automatically after the message “Firmware Update, Succeed” appears. 11. When the update is complete, the message “Firmware Update Complete” appears. At the same time, your printer restarts itself. Click Close to close the...

  • Page 103: Update Firmware Via The Usb Host

    2 Update firmware SATO WS4 Printer Utility 5.2 Update Firmware via the USB Host The USB host is a USB type A port for a USB flash drive, which can be used to quickly update the firmware. 1. Create a folder named “Firmware” in your USB flash drive, and copy the firmware files to it.

  • Page 104: Update Firmware In Atmel Mode

    Service Engineer only Typically, firmware can be updated in SATO WS4 Printer Utility without problems, but there are rare cases SATO WS4 Printer Utility cannot handle. If any unexpected conditions keep you from update firmware in SATO WS4 Printer Utility, you need to update it in Atmel mode.
  • Page 105 5 Update Firmware Update Firmware in Atmel Mode 3. Start SATO WS4 Printer Utility. In the Navigation pane, click Download and click the Firmware tab. 4. Right-click in the blank area and click Add.
  • Page 106 5 Update Firmware Update Firmware in Atmel Mode 5. In the Open dialog box, browse to the folder that contains WS4 firmware files. Select all of them and click Open. 6. Right-click in the blank area in the list and click Select All to select all of the check boxes.
  • Page 107 5 Update Firmware Update Firmware in Atmel Mode 7. Click Send to send the firmware files to your printer. When the update is complete, the message “Done” appears. Click Close to close the dialog box or click Save Log to save the firmware update log. Step 3.

  • Page 108: Troubleshooting

    6 Troubleshooting Cutter and Dispenser Issues 6 Troubleshooting This chapter provides the information about accessories issues, internal errors and their possible solutions. 6.1 Cutter and Dispenser Issues Issue Solution If there is a paper jam, clear it. ■ The cutter has become loose. Fix the ■...

  • Page 109: Internal Errors

    Troubleshooting Internal Errors 6.2 Internal Errors Error Solution Check the serial cable to see if it is ■ working okay. Make sure the serial cable is connected ■ properly and the computer is turned on. In Printer Utility 2013, the settings of the ■...
  • Page 110 6 Troubleshooting Internal Errors Error Solution An undefined command in the delay slot has been decoded. A command which rewrites the data in the delay slot has been decoded.

  • Page 111: Network

    Network Network Architecture 7 Network This chapter provides the information about the printer networking. 7.1 Network Architecture As the figure shows, the network architecture includes several layers, and each layer corresponds to the layer in the Open Systems Interconnection (OSI) model. The print engine is on the application layer.
  • Page 112 7 Network Network Architecture transport layer. IP is the commonly used protocol in the network layer. It defines an address system and provides end-to-end communication for data transmission. The packet is delivered based on the IP address in the IP header, which is attached to the packet.

  • Page 113: Ethernet Status Indicators

    Network Ethernet status Indicators 7.2 Ethernet Status Indicators Indicator Status Description Note Green Speed 100 Mbps When both LEDs are off, there is no Ethernet 10 Mbps connection. Amber Link Link Up Activity Link Down Blink Activity Amber LED Green LED...

  • Page 114: Specifications

    Specifications Printer 8 Specifications This chapter provides specifications of the printer. Specifications are subject to change without notice. 8.1 Printer WS412TT Print method Direct Thermal and Thermal Transfer Resolution 203 dpi (8 dots/mm) 300 dpi (12 dots/mm) Media Alignment Center Alignment Standard: Continuous, Tear-off Operation Mode Optional: Full Cutter, Dispenser...
  • Page 115 Optional Interface Bluetooth, Wireless LAN 8 Specifications Printer...
  • Page 116 8 Specifications Printer Model WS408TT WS412TT Accessories Dispenser, Full Cutter, External Unwinder 32bit RISC Standard Memory (Flash ROM): 16 MB On-Board User Memory: 2 MB Memory Standard Memory (SDRAM): 32 MB External Memory USB: Max 16 GB Panel 2 LED, 1 Button...

  • Page 117: Media And Ribbon

    8 Specifications Media and Ribbon 8.2 Media and Ribbon Properties Description Media Size Continuous Mode Length (TT): 8 mm ~ 996 mm (including liner 11 ~ 999 mm) Length (DT): 8 mm ~ 996 mm (including liner 11 ~ 999 mm) Width: 22.4 mm ~ 115 mm (including liner 25.4 ~ 118 mm) Tear-Off Mode Length (TT): 8 mm ~ 996 mm (including liner 11 ~ 999 mm)
  • Page 118 8 Specifications Media and Ribbon...

  • Page 119: Bar Code

    8 Specifications Bar code 8.3 Bar code Programming Language SZPL\SDPL\SEPL One Dimensional Bar UPC-A Code UPC-E JAN/EAN CODE39 CODE93 CODE128 GS1-128 (UCC/EAN128) CODABAR (NW-7) Industrial 2of5 UPC add-on code POSTNET GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Limited GS1 DataBar Expanded...
  • Page 120 Specifications Bar code Programming Language SZPL\SDPL\SEPL (CC-A/CC-B) UPC-E Composite (CC-A/CC-B) GS1 DataBar Composite (CC-A/CC-B) GS1 DataBar Truncated Composite (CC-A/CC-B) GS1 DataBar Stacked Composite (CC-A/CC-B) GS1 DataBar Expanded Stacked Composite (CC-A/CC-B) GS1 DataBar Expanded Composite (CC-A/CC-B) GS1 DataBar Stacked Omnidirectional Composite (CC-A/CC-B) GS1 DataBar Limited Composite (CC-A/CC-B) GS1-128 Composite...

  • Page 121: Wireless Lan

    Specifications Wireless LAN 8.4 Wireless LAN Wireless LAN I/F Hardware Protocol IEEE 802.11 b/g/n Enabled Device WS4 Series Operating -4 degF (-20 degC) ~ 185 degF (+85 degC) Temperature Destination Europe 2412 ~ 2462 MHz 2412 ~ 2472 MHz Frequency (Center Channel) Channel 1 ~ 11 ch...
  • Page 122 39M / 43.3M / 52M / 57.8M / 58.5M / 65M / 8 Specifications Wireless LAN...
  • Page 123 Specifications Wireless LAN Wireless LAN I/F 72.2M(Auto-sensing) Antenna External antenna Aerial power 802.11b Max +15 dBm 802.11g Max +17 dBm 802.11n Max +17 dBm Software Connection Mode Infrastructure, Adhoc Default IP Address 192.168.1.1 Default Subnet Mask 255.255.255.0 Default ESSID SATO_PRINTER Security IEEE 802.11i Cryptograp...

  • Page 124: Bluetooth

    8 Specifications Bluetooth 8.5 Bluetooth Properties Bluetooth I/F Standard Bluetooth 2.1 + EDR or later Enable Device WS Series Operating Temperature 41°F (5°C) ~ 104°F (40°C) Storage Temperature -4°F (-20°C) ~ 140°F (60°C) Operating Humidity 25 ~ 85 % Non-condensing R.H Storage Humidity 10 ~ 90 % Non-condensing R.H Connection Form...

  • Page 125: Ethernet

    8 Specifications Ethernet 8.6 Ethernet Properties Description Port RJ-45 Speed 10Base-T/100Base-T (Auto Detecting) Protocol ARP, IP, ICMP, UDP, TCP, HTTP, DHCP, Socket, LPR, IPv4, SNMPv2 Mode TCP Server/Client, UDP Client Technology HP Auto-MDIX, Auto-Negotiation 8.7 Electrical and operating environment Properties Range Power Supply Voltage: AC 100 V ~ 240 V ±...

  • Page 126: Interfaces

    Specifications Interfaces 8.9 Interfaces This section provides information about IO port specifications for the printer. 8.9.1 USB The printer has two USB ports: type A and type B. Typically, type A is found on computers and hubs; type B is found on devices and hubs. The figure below shows their pinouts.

  • Page 127: Ethernet

    Specifications Interfaces 8.9.2 Ethernet The Ethernet uses RJ-45 cable, which is 8P8C (8-Position 8-Contact). The figure below shows its pinout. 1 2 3 4 5 6 7 8 Signal Transmit+ Transmit- Receive+ Reserved Reserved Receive- Reserved Reserved...

  • Page 128: Rs-232C

    Specifications Interfaces 8.9.3 RS-232C The RS-232C on the printer is DB9 female. It transmits data bit by bit in asynchronous start-stop mode. The figure below shows its pinout. 9 8 7 6 Signal Description Provide 5V Power Receive Transmit No Connection Ground Pull High RTS NC...
  • Page 129 8 Specifications Interfaces Host (DB9) Printer (DB9) Signal Description Description Signal Carrier Detect Provide 5V Power Receive Receive Transmit Transmit Data Terminal Ready No Connection Ground Ground Data Set Ready Pull High Request to Send Request to Send Clear to Send Clear to Send Pull High...

  • Page 130: Technical Drawings

    9 Technical Drawings Main Board Diagram 9 Technical Drawings This chapter provides technical drawings of the printer. 9.1 Main Board Diagram Main Board A printed circuit board assembly (PCBA) consists of a microcontroller, flash memory, SDRAM and more. Panel A two-layer PCBA consists of one button and two LEDs. Ribbon Sensor A two-layer PCBA consists of a reflective type sensor, which is designed for ribbon detection.
  • Page 131 9 Technical Drawings Main Board Diagram Media Sensor A two-layer PCBA consists of a reflective and a transmissive sensor, which is designed for media detection. Thermal Printhead (TPH) It consists of a line of tiny resistors that is electronically controlled to produce heat for printing.

  • Page 132: System Diagram

    Technical Drawings System Diagram 9.2 System Diagram Communication Port RS232 / USB Host USB Device / LAN / BT / Wireless LAN Power System 24V, 5V, 3V3, 1V8 Sensor System Memory System Ribbon Sensor Flash ROM Transmissive Sensor SDRAM Reflective Sensor KEYPAD Printhead System LED MARTIX...
  • Page 133 9 Technical Drawings System Diagram Microcontroller (U11) The microcontroller (MCU) is AT91SAM9260. The MCU is like a microcomputer which integrates CPU, memory, I/O ports, timers and other components. The CPU it uses is ARM926-based processor. Flash memory (U18) The flash memory stores firmware, graphics, label formats and soft fonts. SDRAM (U17) SDRAM is volatile memory, typically storing working buffers and parameters.

  • Page 134: Wiring Diagram

    Technical Drawings Wiring Diagram 9.3 Wiring Diagram...

  • Page 135: Appendix A: Dip Switch

    Appendix A DIP Switch Appendix A: DIP Switch DIP Switch Default Switch between the ON: Firmware mode. It firmware mode and boots the printer from Atmel mode. the flash memory. OFF: Atmel mode. It boots the printer from CPU ROM. Important In Atmel mode, DIP 2 (watchdog) must be set to OFF.

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