Information Collector; Standard Security Mode - Polycom RealPresence 800s Administrator's Manual

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Viewing the Logger Files:
To analyze the log files generated by the system, open the retrieved *.txt files in any text
editor application, i.e. Notepad, Textpad or MS Word.
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Information Collector

Standard Security Mode

The Information Collector comprehensively attains all information from all the MCU
internal entities for data analysis. That data, stored in a central repository, is logged from the
following system components:
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Polycom, Inc.
Click the Retrieve Files button.
The log files (in *.txt format) are saved to the defined directory and a confirmation
caption box is displayed indicating a successful retrieval of the log files.
Using Windows Explorer, browse to the directory containing the retrieved log files.
Use any text editor application to open the log file(s).
System Log Files
CDR
OS (Core dumps, CFG - DNS, DHCP,
NTP, kernal state, event logs
Signaling Trace files (H.323 & SIP)
Central Signaling logs
Processes internal state and statistics
Chapter 20-MCU Administration and Utilities
• Full faults
• Apache logs
• CFG directory (without IVR)
• Cards info: HW version, state and status
• SW version number
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