Polycom RealPresence 800s Administrator's Manual page 11

The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1
RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-1
MCU Administration and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-1
Polycom, Inc
Replacing the Music File ................................................................................................... 17-26
Adding a Music File ........................................................................................... 17-26
Creating Audio Prompts and Video Slides .................................................................... 17-27
Recording an Audio Message ................................................................................... 17-27
Creating a Welcome Video Slide .............................................................................. 17-30
Default IVR Prompts and Messages ................................................................................ 17-31
The CDR File ......................................................................................................................... 18-1
CDR File Formats ......................................................................................................... 18-1
Multi-Part CDR Files .................................................................................................... 18-3
Guidelines .............................................................................................................. 18-3
CDR File Contents ........................................................................................................ 18-3
Viewing, Retrieving and Archiving Conference Information ....................................... 18-4
Viewing the Conference Records ............................................................................... 18-4
Multi-part CDR File display ............................................................................... 18-5
Refreshing the CDR List .............................................................................................. 18-6
Retrieving and Archiving Conference CDR Records .............................................. 18-6
Accessing the RMX Manager Directly .............................................................................. 19-1
Installing the RMX Manager ............................................................................................... 19-2
Starting the RMX Manager Application ........................................................................... 19-4
Connecting to the MCU ............................................................................................... 19-5
RMX Manager Main Screen ........................................................................................ 19-7
MCUs Pane ............................................................................................................ 19-8
Conferences Pane .................................................................................................. 19-9
Collaboration Server Management .................................................................. 19-10
List Pane ............................................................................................................... 19-10
Status Bar ............................................................................................................. 19-10
Address Book ...................................................................................................... 19-11
Conference Templates ........................................................................................ 19-11
Adding MCUs to the MCUs List ...................................................................................... 19-12
Starting a Conference ......................................................................................................... 19-13
Starting a Conference from the Conferences Pane ................................................ 19-14
Starting a Reservation ................................................................................................ 19-15
Starting an Ongoing Conference or Reservation From a Template .................... 19-16
Monitoring Conferences .................................................................................................... 19-16
Grouping the Participants by MCU ......................................................................... 19-17
Start Monitoring/Stop Monitoring .......................................................................... 19-18
Modifying the MCU Properties ........................................................................................ 19-19
Disconnecting an MCU ...................................................................................................... 19-19
Removing an MCU from the MCUs Pane ...................................................................... 19-20
Changing the RMX Manager Language ......................................................................... 19-20
Import/Export RMX Manager Configuration ............................................................... 19-21
System and Participant Alerts ............................................................................................ 20-1
System Alerts ................................................................................................................ 20-1
Participant Alerts .......................................................................................................... 20-3
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