Diagnostics - Polycom RealPresence 800s Administrator's Manual

Diagnostics

Your system comes with a Hardware Diagnostics USB memory stick. If required for
troubleshooting, Polycom Global Services personnel may ask you to run hardware
diagnostics.
The appliance will not be operational during the running of diagnostics.
The following are required to run the diagnostics:
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To perform diagnostics:
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Polycom, Inc.
Hardware diagnostics USB memory stick
USB Keyboard
VGA Monitor
Turn off the Collaboration Server.
Connect a keyboard and a VGA monitor.
Insert the USB memory stick containing the hardware diagnostics utility into any of the
system's USB ports.
Turn on the Collaboration Server.
The server boots up.
Press F11.
Chapter 22-RealPresence Collaboration Server 800s Hardware Monitoring
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