Polycom RealPresence RMX 1500 Getting Started Manual
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Polycom RealPresence RMX 1500 Getting Started Manual

Collaboration server
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Getting Started Guide
Version 8.5 | December 2014 | 3725-74200-000/A
®
RealPresence
Collaboration
®
Server (RMX
) 1500/1800/2000/4000

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Summary of Contents for Polycom RealPresence RMX 1500

  • Page 1 Getting Started Guide Version 8.5 | December 2014 | 3725-74200-000/A ® RealPresence Collaboration ® Server (RMX ) 1500/1800/2000/4000...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    Mount the RealPresence Collaboration Server (RMX) 1800 on a Shelf ....33 Connect the RealPresence Collaboration Server (RMX) 1800 to a Power Source ..34 Polycom, Inc.
  • Page 4 Default Conferencing Settings ..........84 Polycom, Inc.

  • Page 5: About This Guide

    System administrators and network engineers should read this guide to learn how to properly install and set up Polycom Collaboration Server systems. Chairpersons and system operators should read this guide to learn how to use the RealPresenceCollaboration Server Web Client or RMX Manager to run conferences.

  • Page 6: How This Guide Is Organized

    Italics Used to emphasize text, to show example values or inputs, file names and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Underlined Blue Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

  • Page 7: About The Realpresence Collaboration Server

    Engineering Task Force). The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: ● Polycom ®...
  • Page 8 ● In the RealPresence Collaboration Server (RMX) 1800/4000, MCU management and IP conferencing are performed through two different LAN ports. The networks can be separated in Maximum Security Environments. Management and IP Service can be combined in one LAN port or can be separated to different ports. Polycom, Inc.
  • Page 9 RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RMX Manager application. The RMX Manager can control several MCUs. For more information about the RMX Manager, see RMX Manager Application in the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide. Polycom, Inc.

  • Page 10: Workstation Requirements

    ● When installing the RMX Web Client, Windows Internet Explorer > Internet Options > Security Settings must be set to Medium or less. ● It is not recommended to run Collaboration Server Web Client and Polycom Resource Manager applications simultaneously on the same workstation.
  • Page 11 2 Clear the Enable Protected Mode check box for each of the following tabs:  Internet  Local intranet  Trusted sites 3 After successful connection to Collaboration Server, the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs:  Internet Polycom, Inc.
  • Page 12 ® ® About the RealPresence Collaboration Server (RMX ) 1500/1800/2000/4000 System  Local intranet Polycom, Inc.

  • Page 13: Internet Explorer 8 Configuration

    The Delete Browsing History dialog box is displayed. 6 In the Delete Browsing History dialog box, select the Temporary Internet files and Cookies check boxes, then click the Delete button. The Delete Browsing History dialog box closes and the files are deleted. Polycom, Inc.
  • Page 14 The Temporary Internet Files and History Settings dialog box is displayed. 8 In the Temporary Internet Files and History Settings dialog box, click the View objects button. The Downloaded Program Files folder containing the installed program files is displayed. Polycom, Inc.
  • Page 15 9 Delete the EMAClassLoader.dll file. 10 Close the Downloaded Program Files folder and the Temporary Internet Files and History Settings dialog box. 11 In the Internet Options dialog box, click the OK button to save the changes and close the dialog box. Polycom, Inc.

  • Page 16: Prepare For Installation

    ● Signalling Host IP Address—configures and manages communications between the RealPresence Collaboration Server and conferencing devices. The configuration of Signalling Host IP Address is through Fast Configuration Wizard. ● Media Card IP Address—each MPMx or MPMRx media card needs to be allocated an IP address. Polycom, Inc.

  • Page 17: Isdn/Pstn Services

    ISDN/PSTN switch to the ISDN card installed in the Collaboration Server, which also can be initially configured through Fast Configuration Wizard. Before configuring the ISDN/PSTN Network Service, obtain the following information from your ISDN/PSTN Service Provider: Polycom, Inc.
  • Page 18 ● Line Coding and Framing ● Numbering Plan ● Numbering Type ● Dial-in number range Note: Connection to public ISDN network If the RealPresence Collaboration Server is connected to the public ISDN Network, an external CSU or similar equipment is needed. Polycom, Inc.

  • Page 19: Prepare The Hardware Installation Site

    ● Install the heaviest components on the bottom of the rack first, and then work up. ● Allow the power supply units to cool before touching them. ● Always keep the rack’ trays and card’s slots closed when not servicing, to maintain proper cooling. Polycom, Inc.

  • Page 20: Installation Precautions

    Warning: Breaking the seal voids the warranty The RealPresence Collaboration Server 1800 is a sealed system, breaking the seal and opening the chassis voids the warranty. Polycom, Inc.

  • Page 21: Unpack Realpresence Collaboration Server (Rmx) 1500/1800/2000/4000

    4 Holding the handle on each side, lift the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 from the box, and place it on a flat surface or in a rack. Remove and packaging materials prior to positioning the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000. Polycom, Inc.

  • Page 22: Verify The Accessories Kits

    Note: rail runner end views Right rail runner (two types See previous figure available: item (a) with or (b) without rail runner clip Note: The rail runner clip is designed to attach and clip onto the chassis runner frame. Polycom, Inc.
  • Page 23 Rack spacer Front & Rear Flat head screw - M5*10mm Rail runner assembly kit Flat head screw - M3*8mm Flat washer M3 Nut spring M3 Collaboration Server Pan head screw - M5*12mm chassis assembly kit Flat washer M5 Polycom, Inc.

  • Page 24: Install The Telescopic Rail Runners On The Rack

    2 Position the Rack Spacer (3) onto the marked rack post together with left rack rail runner (item no. 1 which is labeled LEFT) and fasten the flat head screws 3*10 mm (4) as shown in the following figure. Polycom, Inc.
  • Page 25 Prepare for Installation Detail of front rack spacer assembly for RealPresence Collaboration Server (RMX) 1500/2000/4000 Polycom, Inc.
  • Page 26 5 Install the flat head screw (5), flat washer (6) and nut spring (7) in the middle of the telescopic rack rail runner for added stability . The number of screws to install depends on the rack width. Polycom, Inc.
  • Page 27 Prepare for Installation Detail of left rail runner from front internal view 6 Repeat step 5 for the right rack rail runner. Polycom, Inc.

  • Page 28: Install The Realpresence Collaboration Server (Rmx) 1500

    2 Remove the cover or RTM ISDN 1500 card by unscrewing the captive screws that fasten the card to the MCU. 3 Slide out the cover or RTM ISDN 1500 card. To install the RTM ISDN 1500 card: 1 Slide in the RTM ISDN 1500 card. Polycom, Inc.

  • Page 29: Mount The Realpresence Collaboration Server (Rmx) 1500 In A Rack

     Mount the RealPresence Collaboration Server (RMX) 1500 on top of the rail runners.  Fasten the RealPresence Collaboration Server (RMX) 1500 to the rack spacers using the flat head screw (8) with the flat washer (9) through the two holes in the Collaboration Server front mounting brackets. Polycom, Inc.

  • Page 30: Connect The Realpresence Collaboration Server (Rmx) 1500 To A Power Source

    ● When using bare conductors, they must be coated with an appropriate antioxidant compound before crimp connections are made. Tinned, solder-plated or silver-plated connectors do not have to be prepared in this manner. ● The same bolt assemblies should not secure multiple connectors. Polycom, Inc.

  • Page 31: Connect Cables To The Realpresence Collaboration Server (Rmx) 1500

    Do not connect the green or green-yellow wire to the system single-point ground screw. • Only the AC Power cable supplied by Polycom should be used. • The size of the protective earthing conductor should be a minimum of 10 AWG.
  • Page 32 Caution: Do not remove the plastic caps covering the ports which are not in use The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps covering those ports should not be removed. Polycom, Inc.

  • Page 33: Install The Realpresence Collaboration Server (Rmx) 1800

    2 Mount the RealPresence Collaboration Server (RMX) 1800 on the shelf. 3 Fasten the RealPresence Collaboration Server (RMX) 1800 to the rack with screws through the four holes in front mounting brackets of the RealPresence Collaboration Server (RMX) 1800. Polycom, Inc.

  • Page 34: Connect The Realpresence Collaboration Server (Rmx) 1800 To A Power Source

    Server (RMX) 1800 system. Warning: Use only the Polycom-supplied AC power cable • Only the AC power cable supplied by Polycom should be used. • The size of the protective earthing conductor should be a minimum of 10 AWG. •...
  • Page 35 Install the RealPresence Collaboration Server (RMX) 1800 RealPresence Collaboration Server (RMX) 1800-3 rear panel Polycom, Inc.

  • Page 36: Install The Realpresence Collaboration Server (Rmx) 2000

    1 Ensure that the power switch/circuit switch on the RealPresence Collaboration Server (RMX) 2000 is turned OFF (O). 2 Unscrew the captive screws on the rear panel of the RealPresence Collaboration Server (RMX) 2000 that secure the blank panel. 3 Use the metal ejector levers to pull off the blank panel. Polycom, Inc.

  • Page 37: Mount The Realpresence Collaboration Server (Rmx) 2000 In A Rack

    The RealPresence Collaboration Server (RMX) 2000 must be lifted into the rack by two people. There are two methods for installing the RealPresence Collaboration Server (RMX) 2000 in a 19” rack (which must be lifted by two people): ● Using rack rail runners on the rack Polycom, Inc.
  • Page 38  Install the shelf, supplied by the rack manufacturer, in the rack.  Mount the RealPresence Collaboration Server (RMX) 2000 on the shelf.  Fasten the RealPresence Collaboration Server (RMX) 2000 to the rack with screws through the four holes in the RealPresence Collaboration Server 2000 front mounting brackets Polycom, Inc.

  • Page 39: Connect Cables To The Realpresence Collaboration Server (Rmx) 2000

     When the one LAN port RTM ISDN card is installed:  Connect the E1/T1 cables to PRI ports.  Connect the LAN cable to LAN 1.  When the four LAN ports RTM ISDN card is installed: Polycom, Inc.
  • Page 40  In MPMRx card mode, connect the LAN cable to LAN1 and LAN 2.  In MPMx card mode, connect the LAN cable to LAN 3 and LAN 4. RealPresence Collaboration Server (RMX) 2000 rear panel view with cables-MPMRx card(s) RealPresence Collaboration Server (RMX) 2000 rear panel view with cables-MPMx card(s) Polycom, Inc.

  • Page 41: Install The Realpresence Collaboration Server (Rmx) 4000

    2 Remove the RTM LAN or blank cover by unscrewing the captive screws that fasten the card or the cover to the Collaboration Server. When removing a card, use the metal ejector levers to pull the RTM LAN card out of its slot from the backplane. Polycom, Inc.

  • Page 42: Install The Realpresence Collaboration Server (Rmx) 4000 As A Standalone System

    Perform the following steps to mount the RealPresence Collaboration Server (RMX) 4000 in a Rack. Rack Mount Preparations ● Optional. Depending on the rack installed in your site, you may need to remove the handles if they are attached to the RealPresence Collaboration Server (RMX) 4000. Polycom, Inc.
  • Page 43 ● Using rack rail runners on the rack  Install the telescopic rail runners, as described in Install the Telescopic Rail Runners on the Rack  Mount the RealPresence Collaboration Server (RMX) 4000 on top of the rail runners. Polycom, Inc.
  • Page 44 When the unit is installed on a rack, the rack must be properly grounded to the central office ground. The rack must be grounded with two-hole compression-type connectors using copper conductors (tinned or untinned). Wire, bus bar or braided strap connectors are acceptable. Polycom, Inc.
  • Page 45 4 Fasten the RealPresence Collaboration Server (RMX) 4000 to the rack with eight screws into the holes provided on the RealPresence Collaboration Server (RMX) 4000 front as shown in figure above. Rack mounting screws must be supplied by the rack manufacturer. Polycom, Inc.

  • Page 46: Connect The Realpresence Collaboration Server (Rmx) 4000 To Power Sources

    ● Listed fastening hardware must be compatible with the materials being joined and must be preclude loosening, deterioration and electrochemical corrosion of the hardware and joint materials. To connect the Collaboration Server 4000 to AC power 1 Make sure that the power button is switched OFF on the RealPresence Collaboration Server (RMX) 4000. Polycom, Inc.
  • Page 47 Do not connect the green or green-yellow wire to the system single-point ground screw. • Customers are required to only use AC power cables supplied by Polycom. • The size of the protective earthing conductor should be a minimum of 10 AWG.
  • Page 48 7 Turn ON the circuit breaker on each of the DC PEMs. On the RealPresence Collaboration Server (RMX) 4000, two types of circuit breakers can be installed: ● ON/OFF circuit breaker-Type A ● ON/OFF circuit breaker with locking mechanism-Type B Polycom, Inc.

  • Page 49: Connect Cables To The Realpresence Collaboration Server (Rmx) 4000

    Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide. ● Optional. RTM ISDN Card: If either RTM ISDN card is selected to install with MPMx or MPMRx card. Perform following steps to finish the cable connections on the RTM ISDN card: Polycom, Inc.
  • Page 50  In MPMRx card mode, connect the LAN cable to LAN1 and LAN 2.  In MPMx card mode, connect the LAN cable to LAN 3 and LAN 4. RealPresence Collaboration Server (RMX) 4000 rear panel with AC powers and communication cables Polycom, Inc.

  • Page 51: First Entry Power-Up And Configuration

    2 Double-click the index.hta file. 3 In the Language Menu window, click the documentation language hyperlink, for example English. 4 In the Polycom End User Licenses Agreement window, read the agreement and click the Accept Agreement button. 5 In the Product Type Selection window, click the RealPresence Collaboration Server type hyperlink, for example RMX 2000.
  • Page 52 First Entry Power-up and Configuration  Subnet Mask  Default Router IP Address 8 Click OK. Polycom, Inc.

  • Page 53: First Time Power Up

    Switch on the ON/OFF switch on the rear panel, the FAN STATUS and PWR STATUS LEDs are light.  RealPresence Collaboration Server 4000 with AC power supply Switch on the ON/OFF switch on the rear panel, the FAN STATUS and PWR STATUS LEDs are light. Polycom, Inc.
  • Page 54 ERR LED on the CTNL unit is still ON. Do not remove the USB Key from the RealPresence Collaboration Server until the connection with the MCU is established and the Login screen of the RMX Web Client is displayed. For more details, Connect to MCU Polycom, Inc.

  • Page 55: Register Product

    The MCU serial number on the product sticker on the back of the unit. For more information, refer to the Collaboration Server Software Licence document you received with your shipment. Register all Polycom Software Licences that you have purchased when obtaining the Activation Key. For example, ISDN, Encryption and Multiple Networks each have different Polycom Software Licenses.

  • Page 56: Connect To Mcu

    The RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 is shipped with a default Administrator user called POLYCOM. Once you have defined other authorized administrator users, it is recommended to add a new administrator User and then remove the default User to prevent unauthorized users from logging into the system.
  • Page 57 4 In the Activation Key field, enter or paste the Product Activation Key obtained earlier. If you did not register your product earlier in the process and you do not have an Activation Key, click Polycom Resource Center to access the Service & Support page of the Polycom Support website. 5 Click OK.

  • Page 58: Modify The Default Ip Service And Isdn/Pstn Network Service Settings

    The IP Management Service tab in the Fast Configuration Wizard is enabled only if the factory default Management IP addresses were not modified. To configure Fast Configuration Wizard 1 In the IP Signalling dialog box, enter the required IP information shown next. Polycom, Inc.
  • Page 59 First Entry Power-up and Configuration Polycom, Inc.
  • Page 60 Wizard and reset the Collaboration Server. After Login, install the Certificate and then enable Secured Communication Mode.  The IP Network Service configured using the Fast Configuration Wizard will be saved only if Media cards are installed in the Collaboration Server. 2 Click Next. Polycom, Inc.
  • Page 61 3 In the Routers dialog box, enter Default Router IP Address. Field Description Default Router IP Address Enter the IP address of the default router. Note: Ensure the IP address of the router and IP addresses of Collaboration Server are in the defined Network subnet. 4 Click Next. Polycom, Inc.
  • Page 62 Fast Configuration Wizard–DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is Polycom MCU. Select: • Off–If DNS servers are not used in the network. • Specify–To enter the IP addresses of the DNS servers.
  • Page 63 9 If you selected SIP only, go to Step 13. 10 In the Gatekeeper dialog box, enter the required Gatekeeper information. Fast Configuration Wizard–Gatekeeper Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled. Polycom, Inc.
  • Page 64 Note: Although all types are supported, the type of alias to be used depends on the gatekeeper’s capabilities. 11 Click Next. 12 If you selected H.323, click Next and go to Step 14. 13 In the SIP Server dialog box, enter the required SIP Server information. Polycom, Inc.
  • Page 65 TLS–The Signaling Host listens on secured port 5061 only and all outgoing connections are established on secured connections. Calls from SIP clients or servers to non secured ports are rejected. The following protocols are supported: • TLS 1.0 • SSL 2.0 • SSL 3.0. 14 Click Next. Polycom, Inc.
  • Page 66 SIP proxy. This name must be up to 20 ASCII defined in the gatekeeper. characters. Password Enter the password the Collaboration Server will use to authenticate itself with the gatekeeper. This password must be defined in the SIP proxy. Polycom, Inc.
  • Page 67 A new ISDN/PSTN Network Service can be defined even when there is no RTM ISDN card installed in the system (for RMX 1800 is an embedded module) by configuring in ISDN/PSTN Network Service > New ISDN/PSTN Service. 18 In the ISDN/PSTN dialog box, configure ISDN/PSTN service. Polycom, Inc.
  • Page 68 E1 all other spans that you may later define must also be of type E1. Service Type PRI is the only supported service type. It is automatically selected. 19 Click Next. 20 In the PRI Settings dialog box, configure PRI settings. Polycom, Inc.
  • Page 69 Enter the prefix that the PBX requires to dial out. Leave this field blank if a dial-out prefix is not required. The field can contain be empty (blank) or a numeric value between 0 and 9999. Default: Blank 21 Click Next. Polycom, Inc.
  • Page 70 For T1 spans, default is AT&T 4ESS. • For E1 spans, default is EURO ISDN. Note: For T1 configurations in Taiwan, Framing must be set to ESF and Line Coding to B8ZS. 23 Click Next. 24 In the Phones dialog box, add phone numbers. Polycom, Inc.
  • Page 71 28 In the Phones dialog box, enter the MCU CLI (Calling Line Identification). With dial-in connections, the MCU CLI indicates the number of MCU dialed by the participant. In a dial-out connection, indicates the MCU CLI number as seen by the participant. Polycom, Inc.
  • Page 72  Clock Source–indicates if ISDN signaling synchronization is being supplied by the Primary or Secondary clock source. The first span to synchronize becomes the Primary clock source.  State–the System Alert level of the span (Major, Minor). If there are no span related alerts, this column contains no entries. Polycom, Inc.
  • Page 73 GMT Time Displays the MCU’s current GMT Time settings. Option 1: Manually setting the Collaboration Server time: • Using the Up or Down arrows alter the GMT Time and the GMT Offset to set the Collaboration Server time. Polycom, Inc.
  • Page 74 The GMT Offset fields are still active. • The Status fields in Settings > RMX Time indicate whether time retrieval from the NTP Server(s) succeeded or failed. 35 Click Next. 36 In the Administrator User dialog box, configure Administrator’s account and password. Polycom, Inc.
  • Page 75 Enter the new user name of the new administrator user. New Password Enter the password for the new administrator user. Confirm Password Enter the same password again to confirm its accuracy. 37 Click Next. 38 In the System Flags dialog box, configure system information. Polycom, Inc.
  • Page 76 41 In the Reset Confirmation dialog box, click Yes. 42 In the Please wait for system reset message box, click OK. System restart may take up to five minutes. 43 Refresh the browser periodically until the login screen is displayed. Polycom, Inc.
  • Page 77 In the RMX Web Client Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start-up is complete. If the default User (POLYCOM) remains or the Collaboration Server time was not set, the active alarm is not deleted and the system status remains in Major.

  • Page 78: Select Collaboration Server Web Client Language

    Collaboration Server Web Client is displayed in English. 3 Log out and reconnect to the Collaboration Server. The Login screen will display the flags of the selected languages. For more information see Multilingual Setting in the related Administrator’s Guide. Polycom, Inc.

  • Page 79: Start Conferences Using Default Profiles

    For more information, refer to your system’s Administrator’s Guide. To start a New Conference using a default profile: 1 In the Conferences pane, click New Conference ( ). The New Conference–General dialog box opens. RealPresence Collaboration Server (RMX)1500/1800/2000/4000 New Conference Polycom, Inc.
  • Page 80 You can also send the meeting dialing string to your participants so they can dial in to the conference themselves. For more information, see Join a Conference Using Dialing Strings. 4 Click OK to accept default settings. 5 The conference starts immediately and appears in the Conferences list. Your meeting participants appear in the Participants pane. Polycom, Inc.

  • Page 81: Join A Conference Using Dialing Strings

    If your conference has the following parameters: ● MCU Signaling Host IP address: 172.21.126.100 ● Conference routing name: test_25248795 ● MCU domain name: polycom.com SIP participants can dial one of the following strings to join the conference: ● test_25248795@polycom.com ● test_25248795@172.21.126.100...
  • Page 82 IP Network Services. 2 Your Singling Host IP address and MCU Prefix in Gatekeeper appear in the IP Network Service row. To view your conference routing name: 1 In the Conferences pane, right-click your conference and select Conference Properties. Polycom, Inc.

  • Page 83: Gathering Phase (Avc Cp Only Conferencing)

    It is enabled by default for AVC CP only conferences. During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints. Polycom, Inc.

  • Page 84: Default Conferencing Settings

    Default Conferencing Settings The RealPresence Collaboration Server (RMX) 1500/2000/4000 is shipped with default pre-configured conferencing entities set to CP (AVC) Conferencing Mode, which allows the MCU users and participants to start CP Only ongoing conferences without further configuration. Polycom, Inc.
  • Page 85 The Factory_Video_Profile contains video parameters with a bit rate of 384Kbps, Auto Layout and Polycom Skin. The Profile uses an IVR Service called Conference IVR Service. Including the default Conference Profile, the system is shipped with following three pre-configured factory Conference Profiles: —...
  • Page 86 Includes all the voice messages and video slides used to guide AVC participants though their connection process to the MCU and route them to their destination conference. Entry Queue IVR Service is the default Entry Queue IVR Service provided for the default Entry Queue. Polycom, Inc.

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