Refreshing The Cdr List; Retrieving And Archiving Conference Cdr Records - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server 800s Administrator's Guide

Refreshing the CDR List

To refresh the CDR list:
•

Retrieving and Archiving Conference CDR Records

To retrieve and archive CDR records:
1
2
CDR files are not included in the backup process and should be backed up manually by saving the
CDR files to a destination device.
18-6
Click the Refresh button, or right-click on any record and then select Refresh.
Updated conference CDR records are retrieved from the MCU memory.
To retrieve a single CDR record, right-click the record to retrieve and then select the
required format (as detailed in Table 18-2).
Alternatively, select the record to retrieve, and then click the appropriate button on the
toolbar (as detailed in Table 18-2).
To retrieve multiple CDR records simultaneously, use standard Windows multi-
selection methods.
Table 18-2 Conference Information Retrieval Options
Menu Option
Retrieve
Retrieve Formatted
XML
Retrieve Formatted
The Retrieve dialog box opens.
The dialog box displays the names of the destination CDR files.
Select the destination folder for the CDR files and then click OK.
If the destination file already exists, you will be asked if you want to overwrite the file
or specify a new name for the destination file.
The files are saved to the selected folder.
Button Action
Retrieves the conference information as unformatted data
into a file whose extension is .cdr.
Retrieves the conference information as formatted text
into a file whose extension is .xml.
Note: Viewed when logged in as a special support user.
Retrieves the conference information as formatted text
into a file whose extension is .txt.
Polycom, Inc.