Polycom SpectraLink 8000 Administration Manual
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Polycom SpectraLink 8000 Administration Manual

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SpectraLink 8000 SVP Server
SVP100, SVP020, SVP010
Administration Guide
for Mitel and Cisco
July 2008 Edition
1725-36031-001
Version H
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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  • Page 1 SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for Mitel and Cisco July 2008 Edition 1725-36031-001 Version H VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 2 SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document SpectraLink® for use by Polycom personnel and LinkPlus customers. The drawings and specifications Link contained herein are the property of...

  • Page 3: About This Guide

    About This Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010) within IP telephony environments. Polycom Model Numbers This document covers the following registered model number: SVP100 Related Documents...

  • Page 4: Customer Support

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Deploying Enterprise-Grade Wi-Fi Telephony Available at http://www.polycom.com/common/documents/products/voice/m obile/bestpractices_SLNK_032708.pdf Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones Available at http://www.polycom.com/common/documents/products/voice/m obile/deployment_guide_SLNK_03-08.pdf Customer Support Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330.

  • Page 5: Table Of Contents

    Notes on System Configuration............13 System Diagram ................14 System Components .................15 The Front Panel of the SVP Server..........17 Installing the SpectraLink 8000 SVP Server ......19 Required Materials................19 Locate the SVP Server...............19 Install the SVP Server ...............20 Configuring the SpectraLink 8000 SVP Server......23 Connecting to the SVP Server ............23...
  • Page 6 SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco The NetLink SVP-II System Menu ..........24 Network Configuration..............25 SendAll ..................26 SVP Server Configuration..............29 SVP-II Mode.................30 Ethernet Link ................32 System Locked................32 Maintenance Lock ...............32 Inactivity Timeout (min) ............32 QoS Configuration ..............33 Reset System ................33...

  • Page 7: Pn: 1725-36031-001_H.doc

    Contents Safety Notices ................49 Index ..................51 PN: 1725-36031-001_H.doc VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 8 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 9: Spectralink 8000 Svp Server Overview

    SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server.

  • Page 10: Svp Server Models

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco SVP Server Models The SVP Server is available in three models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type.

  • Page 11: Multiple Svp Server Capacities

    SpectraLink 8000 SVP Server Overview address. The wireless telephones and the other SVP Servers locate the master by using a static IP address, DHCP, or DNS. The master SVP Server performs important coordinating functions. The loss of a non-master SVP Server does not significantly affect the operation of the remaining SVP Servers but results in the re boot of all handsets.
  • Page 12 SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco not linear due to the Erlang calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility.

  • Page 13: Notes On System Configuration

    IP multicast addresses are used when SpectraLink i640 and 8030 Wireless Telephones are installed. This requires that multicasting be enabled on the subnet used for the SpectraLink 8000 Wireless Telephones, SVP Server, and telephony gateways. Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains.

  • Page 14: System Diagram

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP telephony server, wireless LAN APs, and Ethernet switch: SpectraLink 8000...

  • Page 15: System Components

    APs will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of SpectraLink 8000 Wireless Telephones are similar to those of wireless data devices. Contact Polycom, or a certified Polycom distributor, for specific information about your facility’s needs.

  • Page 16: Administrative Computer

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wireless LAN. A router will isolate the wireless LAN from the associated wired LAN so that they are not impacted by each others’...

  • Page 17: The Front Panel Of The Svp Server

    : Currently unused. (power jack): Connects to the AC adapter supplying power to the system. Use only the Polycom-provided Class II AC Adapter with output 24VDC, 1A. Note that the model designation may be found on the label which is on the side of the SVP Server.
  • Page 18 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 19: Installing The Spectralink 8000 Svp Server

    See Grounding Instructions below. Required Materials The following equipment must be provided by the customer. Power Outlet – AC adapter provided by Polycom. Backboard space – the SVP Server is designed to be wall- mounted to 3/4" plywood securely screwed to the wall.

  • Page 20: Install The Svp Server

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Locate the SVP Server The SVP Server measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall- mounted, vertically or horizontally, over ¾" plywood. The SVP Server can also be rack- mounted using a rack- mount kit (sold separately).
  • Page 21 Installing the SpectraLink 8000 SVP Server Mount the SVP Server to a wall The SVP Server can be mounted either horizontally or vertically. To mount the SVP Server to a wall: 1. Using a 1/8-inch drill bit, drill four pilot holes, on 1.84-inch by 12.1-inch centers (approximately equivalent to 1-13/16”...

  • Page 22: Connect Power

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Connect SVP Server to LAN Using a Cat. 5 cable, connect the port on the SVP Server to NETWORK the connecting port on the Ethernet switch. Connect power 1. Once the units have been properly grounded, connect the power...

  • Page 23: Configuring The Spectralink 8000 Svp Server

    Configuring the SpectraLink 8000 SVP Server During initial setup of the SVP Server the IP address is established and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP.

  • Page 24: The Netlink Svp-Ii System Menu

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The telnet method of connection is used for routine maintenance of the SpectraLink Server for both local and remote administration, depending on your network.

  • Page 25: Network Configuration

    This is also where you may optionally Network Configuration establish a hostname and enter the IP address of the location of any software updates you may obtain from Polycom. See Chapter 5 Software Maintenance for more information about installing software updates via TFTP.

  • Page 26: Sendall

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Note the navigation options at the bottom of the screen. Press Enter to change a value, ESC to exit the screen, and the arrow keys to move the cursor. SendAll...

  • Page 27: Subnet Mask

    Configuring the SpectraLink 8000 SVP Server To change the IP address of the master SVP Server, change it in this menu and reboot the system. Then you may change alias IP addresses in each of the other SVP Servers without error.

  • Page 28: Syslog Server

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco • : The IP address of a network TFTP server that will be IP Address used to transfer software updates to the SVP Server. DNS server and DNS domain These settings are used to configure Domain Name services. Consult your system administrator for the correct settings.

  • Page 29: Svp Server Configuration

    Configuring the SpectraLink 8000 SVP Server selecting the option in the screen and then Reset SVP-II Configuration pressing Y upon exit. SVP Server Configuration screen is where you set the mode of the SVP SVP-II Configuration Server. It is also where you can lock the SVP Server for maintenance and reset the SVP Server after maintenance.

  • Page 30: Svp-Ii Mode

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco SVP-II Mode Defaults to for an IP environment. Press Enter to select and NetLink IP the screen is immediately redrawn with additional options for the IP environment. The following options must be configured:...
  • Page 31 The SVP Server uses an IP address when acting as a proxy for the wireless telephone. Therefore, one alias IP address is required for every installed SpectraLink 8000 Wireless Telephone. These IP addresses must be entered as a range and must be assigned solely for this purpose.

  • Page 32: Ethernet Link

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Alias IP Addresses are not necessary in Cisco systems. Enable H.323 Gatekeeper This option is no longer used. Ethernet Link The SVP Server will auto-negotiate unless there is a need to specify a link speed.

  • Page 33: Qos Configuration

    Configuring the SpectraLink 8000 SVP Server QoS Configuration Select this option to set the DSCP tags. See QoS Configuration section below. Reset System If this option is selected, you will be prompted to reset the SVP Server upon exiting this screen.

  • Page 34: Qos Configuration

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the IP header.
  • Page 35 Configuring the SpectraLink 8000 SVP Server When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules.

  • Page 36: Change Password

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Change Password If desired, the password to access the SVP Server may be changed. A password must meet the following requirements: • It must be more than four characters, but cannot exceed 16 characters.

  • Page 37: Swapping/Adding/Deleting Svp Servers

    Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected. If the removal of the SVP Server is intentional, the administrator should lock and idle the system prior to removing an SVP Server. Adding an SVP Server A new SVP Server is detected within two seconds of being added to the system (booted/configured/connected).

  • Page 38: Changing The Master Svp Server

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Changing the Master SVP Server In the event the master SVP Server loses communication with the network, the wireless telephone system will fail. All SVP Servers will lock, all calls will be lost, and no calls can be placed. Therefore, if the master SVP Server needs to be replaced, be sure the system can be brought down with minimal call interruption.

  • Page 39: Software Maintenance

    System screen. Status You may obtain information about software updates from Polycom or its authorized dealer. At startup the SVP Server uses TFTP to check the software version it is running against the version in the TFTP location. If there is a discrepancy, the SVP Server will download the version in the TFTP location.
  • Page 40 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 41: Troubleshooting Via System Status Menu

    Troubleshooting via System Status Menu Information about system alarms, and network status displays on various screens accessed through the screen, which System Status Menu is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu Error Status...

  • Page 42: Error Status

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Software Versions Lists the software version for each SpectraLink component. Gatekeeper Database Allows you to view activity of the gatekeeper database. Options on the provide a window into the real time System Status Menu operation of the components of the system.

  • Page 43: Network Status

    See SVP100 Capacity for more information. Data is transmitted over SpectraLink components by proprietary technology developed by Polycom Corporation. The SpectraLink Radio Protocol (SRP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by SpectraLink customer support and engineering personnel.
  • Page 44 SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco – Ethernet statistics concerning the received packets during System Uptime. – bytes received bytes – packets received packets – Sum of all receive errors (long packet, short packet, CRC, errors overrun, alignment) –...

  • Page 45: Software Version

    SVP Server. This information will help you determine if you are running the most recent version and will assist Polycom engineering and/or customer support in troubleshooting software problems. This screen also displays the model type.

  • Page 46: Gatekeeper Database

    SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco The table below shows the description, major version numbers, and filenames of the files that are provided when downloading updates. Major Version Name Filename Number Table of contents svp100.toc Functional code...
  • Page 47 Troubleshooting via System Status Menu Press the question mark (shift + ?) to open the H.323 Gatekeeper screen: The help screen provides information about how Database Help to scroll and search the database. PN: 1725-36031-001_H.doc VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 48 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 49: Safety Notices

    Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside.
  • Page 50 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 51: Index

    Index Access point, description ........15 Network Status .............43 Alarms ..............42 Power..............19 Configuration Initial setup ............26 Customer Support ..........4 Serial Connection ..........23 Site Preparation.............19 Software Updates..........39 Download master ..........27 SVP Server ...............9 Downloading Software Updates ......39 Administration ..........23 Alarms ...............42 Capacity.............12 Front Panel............17 Error Status............42 Location.............20...

This manual is also suitable for:

Svp100Svp020Svp010Spectralink 8000 svp100Spectralink 8000 svp020Spectralink 8000 svp010

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