Participant Alerts - Polycom RealPresence 800s Administrator's Manual

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The Save to XML button is only available when logged in as a special support user.
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Participant Alerts

Participant Alerts enables users, participants and conferences to be prompted and currently
connected. This includes all participants that are disconnected, idle, on standby or waiting for
dial-in. Alerts are intended for users or administrators to quickly see all participants that need
their attention.
To view the Participants Alerts list:
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The Participant Alerts pane displays similar properties to that of the Participant List pane. For more
information, see the RealPresence Collaboration Server 800s, "Participant Level Monitoring" on
page 3-41.
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Polycom, Inc.
Click one of the following two buttons to view its report in the System Alerts pane:
Active Alarms (default) – this is the default reports list that is displayed when
clicking the System Alerts indication bar. It displays the current system errors
and is a quick indicator of the MCU status.
Faults Full List - A list of all system faults.
Note: Viewed when logged in as a special support user.
Faults List – a list of faults that occurred previously (whether they were solved
or not) for support or debugging purposes.
To save the Active Alarms, Faults Full List or Faults report:
— to a text file, click the Save to Text
— to an XML file, click the Save to XML
The Save dialog window opens.
Select a destination folder and enter the file name.
Click Save.
Click the red blinking Participants Alerts indication bar.
The Participant Alerts pane opens.
To resolve participant issues that created the Participant Alerts, the administrator can
either Connect , Disconnect
Chapter 20-MCU Administration and Utilities
button
button
or Delete a participant.
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