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Polycom RealPresence RMX 1500 Administrator's Manual

Polycom RealPresence RMX 1500 Administrator's Manual

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Administrator Guide

3725-74300-000B

Version 8.5 | January 2015 |

®

RealPresence

Collaboration

Server (RMX)

1500/1800/2000/4000

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Page 1 Administrator Guide 3725-74300-000B Version 8.5 | January 2015 | ® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000...
Page 2: Limitation Of Liability
This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
Page 3: Table Of Contents
Conferencing Parameters Defined in a Profile ........25 Polycom, Inc.
Page 4 Minimum Threshold Line Rate System Flags ....... 94 Polycom, Inc.
Page 5 Guidelines for Controlling Content ........128 Polycom, Inc.
Page 6 Content Sharing Reference Tables ..........149 Polycom, Inc.
Page 7 Sending Content to Legacy Endpoints in Telepresence Conferences ....174 Guidelines for Sending Content to Legacy Endpoints in Telepresence Conferences . . . 175 Polycom, Inc.
Page 8 Recording Indications ........... 202 Polycom, Inc.
Page 9 Basic Cascading Using IP Cascaded Link ........229 Polycom, Inc.
Page 10 Transit Entry Queue ........... . 279 Polycom, Inc.
Page 11 Ad Hoc Conferencing ............289 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 ... . . 290 Address Book .
Page 12 Defining the Components Enabling Operator Assistance ......336 To define a Conference IVR Service with Operator Assistance Options ..337 Polycom, Inc.
Page 13 Starting an Ongoing Conference From a Template ......381 Starting a Meeting from Microsoft Outlook Using Polycom Add-in ....382...
Page 14 Moving a Participant Interactively ........390 Polycom Conferencing for Microsoft Outlook® ......391 Setting up the Calendaring Solution .
Page 15 Machine Account ............471 Polycom, Inc.
Page 16 Network Traffic Control ........... . . 518 SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 ..519 RealPresence Collaboration Server (RMX) Network Port Usage .
Page 17 NAT (Network Address Translation) Traversal ....... . 562 Polycom, Inc.
Page 18 IVR Services in TIP-Enabled Conferences ........616 Polycom, Inc.
Page 19 Disconnect on Wrong Number ......... 641 Polycom, Inc.
Page 20 Dialing to Polycom® RealPresence DMA System ....... . . 646...
Page 21 Displaying the Resource Report ......... . . 705 Resource Report for Collaboration Servers 1500 and 2000/4000 with MPMx ..705 Polycom, Inc.
Page 22 Polycom RealPresence DMA System ........
Page 23 Manually Added and Deleted System Flags ........763 Polycom, Inc.
Page 24 Disabling Inactive Users ..........839 Polycom, Inc.
Page 25 Dial-in calls ............856 Polycom, Inc.
Page 26 Diagnostic Mode ............888 Polycom, Inc.
Page 27 Alternate Management Network ......... . . 968 Polycom, Inc.
Page 28 Video Resource Requirement Selection in Lync 2013 AVMCU Cascade ... . 998 Video Forcing and Changing Layout in Lync 2013 AVMCU Cascade ... 999 Polycom, Inc. xxvi...
Page 29 Configuring the Cisco and Polycom Equipment ....... . . 1021...
Page 30 Resource Allocation ..........1042 Configuring the Microsoft, Cisco and Polycom Components ..... . . 1043 Content Sharing Behavior .
Page 31 Flag name: H323_TIMERS_SET_INDEX ....... . 1070 Flag name: DISABLE_DUMMY_REGISTRATION ......1070 Polycom, Inc. xxix...
Page 32: Overview
RealPresence Collaboration Server (RMX) Administrator Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features.
Page 33: Who Should Read This Guide
Italics Used to emphasize text, to show example values or inputs, file names and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Underlined Blue Used for URL links to external Web pages or documents.
Page 34: About The Realpresence Collaboration Server System
Polycom. This solution may include the following components: ● Polycom® RealPresence Capture Server / RSS™ 4000 - Provides one-touch recording and secure playback on telepresence and video conferencing systems, tablets and smart phones, or from your Web browser.
Page 35: Network Services Guidelines
The RMX Manager can control several MCU units. For more information about the RMX Manager, see RMX Manager Application. Network Services Guidelines IP Networks In Collaboration Server 1500/2000 system management and IP conferencing are performed via a single LAN port. Polycom®, Inc.
Page 36: Isdn Networks
The Card Configuration Mode is determined according to the installed media card. The Licensing Mode and the Card Configuration Mode for your MCU can be viewed in the System Information dialog box (Administration > System Information). In the example shown here, the Card Configuration Mode is MPMx. Polycom®, Inc.
Page 37: Differences Between Mpmx And Mpmrx Media Cards
Video Quality is set as Motion in the conference Profile. Content at HD1080p Content HD resolution support is limited Content HD resolution support may resolutions to 1080p15. reach 1080p60. H.264 Only base profile. Both base and high profile. Polycom®, Inc.
Page 38: General Realpresence Collaboration Server Supported Features
Additional controls over the display of site names in the conference Profile. Interactive Video Forcing Participants in ongoing conferences can be interactively forced to a Video Window in the conference layout by using Drag and Drop. Video Preview H.264 High Profile is supported with Video Preview. Polycom®, Inc.
Page 39 Telepresence Mode is not supported by Collaboration Server (RMX) 1800-0. POCN - Collaboration with The POCN solution, enables Polycom, Microsoft and Cisco users, each within Microsoft and Cisco in the same their own environment, to participate in the same conference running on a environment Collaboration Server.
Page 40: Software Prerequisites And Guidelines
When installing the Collaboration Server Web Client, Windows Explorer >Internet Options> Security Settings ● must be set to Medium or less. It is not recommended to run RMX Web Client and Polycom CMAD applications simultaneously on the same ● workstation.
Page 41 IE icon, and then select Run as Administrator. For Windows 7™ Security Settings and Internet Explorer 8 configuration, refer to Windows 7™ Security Settings and Internet Explorer 8 configuration sections in RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Polycom®, Inc.
Page 42: Conferencing Modes Overview
 Frame rates up to 60fps In Continuous Presence conferences, the MCU receives the video stream from each endpoint at the video rate, video resolution and frame rate that it is capable of sending, and it superimposes all the received Polycom®, Inc.
Page 43 Content sharing is available in all CP conferences. This requires extensive processing of the video sent to each participant in the conference. The higher the video rate and resolution, the more processing power is required. Polycom®, Inc.
Page 44: Video Protocol Support In Cp Conferences
All conference participants must use the same line rate and video parameters such as video protocol, frame rate, annexes and interlaced video mode as no video processing is performed. Endpoints that are unable to meet these requirements connect as Secondary (audio only). Polycom®, Inc.
Page 45: Video Switching (Vsw) Conferencing Guidelines
 H.264 720p30  H.264 720p60  H.264 SD 30  H.264 CIF  H.263 CIF  H.261 CIF ● Both H.264 Base and High Profile video protocols are supported. ● Video Switching conferencing mode is unavailable to ISDN participants. Polycom®, Inc.
Page 46 Video Switching. It is recommended to use the same profile for both the destination conference and Entry Queue. ● Telepresence Mode is unavailable in Video Switching conferences. ● In RealPresence Collaboration Server (RMX) 2000/4000 with MPMRx media cards, each participant connecting to a VSW conference consumes one HD720 port. Polycom®, Inc.
Page 47: Avc Basic Conferencing Parameters
 Standard Definition (SD) - A high quality video protocol which uses the H.264 and H.264 High Profile video algorithms. It enables compliant endpoints to connect to Continuous Presence conferences at resolutions of 720 x 576 pixels for PAL systems and 720 x 480 pixels for NTSC systems. Polycom®, Inc.
Page 48: Supplemental Conferencing Features
Conferencing. ● Conference Recording and Webcasting - The Collaboration Server enables audio and video recording, streaming, and webcasting of conferences using Polycom RealPresence Capture Servers or RSS recording systems. ● Lecture Mode (CP Conferences only) – The lecturer is seen by all participants in full screen while the lecturer views all conference participants in the selected video layout.
Page 49: Svc-Based Conferencing
● TIP Support (CP Conferences only) - TIP is a proprietary protocol created by Cisco for deployment in Cisco TelePresence systems (CTS). Polycom’s solution is to allow the Collaboration Server to natively inter-operate with Cisco TelePresence Systems, ensuring optimum quality multi-screen, multipoint calls.
Page 50: Svc Conferencing Guidelines
 SVC Licensing  SIP over UDP signaling  SIP over TLS Signaling  Polycom SVC-enabled endpoints (Polycom® RealPresence® Desktop, Polycom® RealPresence® Mobile)  Ad Hoc conferencing via Meeting Rooms and ongoing conferences ● SVC Only conferences can run on the same MCU as AVC Only conferences.
Page 51 ● The following functionality and features are not supported during SVC Only conferences:  FECC  Skins. The video cells are displayed on the endpoint’s default background.  IVR functionality  Conference Gathering phase  All DTMF enabled features during the conference Polycom®, Inc.
Page 52: Mcu Supported Resolutions For Svc Conferencing
High Profile 720p 15fps 768 - 1024 High Profile 720p 15fps 512 - 768 High Profile 360p 30fps 256 - 512 Base Profile 180p 15fps 192 - 256 Base Profile 180p 30fps 128 - 192 Base Profile 180p 15fps Polycom®, Inc.
Page 53: Mixed Cp And Svc Conferencing
Collaboration Server first decodes the SVC bit streams and AVC bit streams, then the Collaboration Server composes the video layout for the AVC endpoint and sends a single resolution video stream with the video layout to the participant. In the displayed example, the Collaboration Server creates different video layouts for each AVC endpoint. Polycom®, Inc.
Page 54: Mcu Resource Capacities For Mixed Cp And Svc Conferences
When an SVC endpoint joins the conference, the conference becomes an actual mixed conference and the resource allocations are divided between the AVC and SVC endpoints. The Resource Report will reflect this by showing an increase in the resource usage. Polycom®, Inc.
Page 55 Conferencing Modes Overview The following diagram illustrates the amount of AVC to SVC port resources that are used in an actual mixed CP and SVC conference: Polycom®, Inc.
Page 56: Using Conference Profiles
When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video, according to the selected Conferencing Mode. When defining a new conference Profile, the system uses default values for the selected conferencing Mode. Polycom®, Inc.
Page 57: Conferencing Capabilities In The Various Conferencing Modes
Lecture Mode     Same Layout    Layout Selection Layout set to Auto Layout and defined AVC endpoints only on the endpoint     Skins AVC endpoints only     Encryption Polycom®, Inc.
Page 58: Default Profile Settings In Cp Conferencing Mode
Enabled for CP Conferences and DBA) Auto Terminate • After last participant quits - Enabled • When last participant remains - Disabled Auto Redialing Disabled Exclusive Content Mode Disabled TIP Compatibility Disabled Enable FECC Enabled Enabled Gathering Phase Enabled Polycom®, Inc.
Page 59 Conference IVR Service Recording Disabled Site Names display Disabled Message Overlay Disabled Network Services - SIP Registration Disabled Network Services - Accept Calls Enabled * Video Clarity, Auto Brightness, and Telepresence Mode are not support by Collaboration Server (RMX) 1800-0. Polycom®, Inc.
Page 60: Default Profile Settings In Svc Only Conferencing Mode
• After last participant quits - Enabled • When last participant remains - Disabled Auto Redialing Not supported Exclusive Content Mode Disabled TIP Compatibility Disabled Enable FECC Disabled Enabled Gathering Phase Enabled Display Language English Video Quality Sharpness Polycom®, Inc.
Page 61: Default Profile Settings In A Mixed Cp And Svc Conferencing Mode
CP and SVC conference. These are also the default settings when creating a new Profile. (During mixed SVC & CP conferences, PSTN (Audio Only) calls are supported.) Dial-out is not available in Mixed CP and SVC conferences. Polycom®, Inc.
Page 62 Content Settings Graphics Content Protocol H.264 Cascade and SVC Optimized (only) Presentation Mode Disabled Send Content to legacy endpoints Disabled Same Layout Enabled Lecturer View Switching Disabled Telepresence Mode * Telepresence Layout Mode Continuous Presence Auto Scan Interval Disabled Polycom®, Inc.
Page 63: Viewing The List Of Conference Profiles
This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room 1001 Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 Viewing the List of Conference Profiles Existing Conference Profiles are listed in the Conference Profiles list pane. Polycom®, Inc.
Page 64 Displays either Auto Layout or an icon of the layout selected for the profile. Line Rate The maximum bit rate in kbps at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generated by the system. Polycom®, Inc.
Page 65: Profiles Toolbar
To modify the Profile properties: 1 In the Conference Profiles List, double-click the Profile icon, or right-click the Profile icon, and select Profile Properties. The Profile Properties - General dialog box opens. 2 Modify the required Profile parameter(s). 3 Click OK. Polycom®, Inc.
Page 66: Deleting A Conference Profile
2 In the RMX Management pane, click Conference Profiles. 3 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. 4 In the Display Name field, enter the profile name. Polycom®, Inc.
Page 67: Exporting And Importing Conference Profiles
1 List the profiles that are currently defined in the system. For details, see Viewing the List of Conference Profiles. 2 In the Conference Profiles List toolbar, click the Export Conference Profiles button, or right-click anywhere in the Conference Profiles pane, and then click Export Conference Profiles. Polycom®, Inc.
Page 68: Exporting Selected Conference Profiles
2 In the Conference Profiles pane, select the profiles you want to export. 3 In the Conference Profiles List toolbar, click the Export Conference Profiles button, or right-click the selected Conference Profiles, and then click Export Selected Conference Profiles. Polycom®, Inc.
Page 69: Importing Conference Profiles
1 Display the Conference Profiles List. For details, see Viewing the List of Conference Profiles. 2 In the Conference Profiles List toolbar, click the Import Conference Profiles button, or right-click the Conference Profiles pane, and then click Import Conference Profiles. Polycom®, Inc.
Page 70 When Conference Profiles cannot be imported, a Message Alert window is displayed with the profiles that were not imported. Conference Profiles that are not problematic are imported. 5 Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. Polycom®, Inc.
Page 71: Defining Avc Cp Conferencing Profiles
New AVC CP Profile - Message Overlay Parameters ● New AVC CP Profile - Network Services Parameters ● New AVC CP Profile - Layout Indications Parameters ● To define a new CP Profile: 1 In the RMX Management pane, click Conference Profiles. Polycom®, Inc.
Page 72 It is recommended to use a name that indicates the Profile type, such as CP or Operator conference. Notes: • This is the only parameter that must be defined when creating a new profile. • This field is displayed in all tabs. Polycom®, Inc.
Page 73 This field is displayed in all tabs. • If the selected Line Rate is higher than 4Mbps, and Conferencing Mode is modified to SVC Only or CP and SVC, the line rate is dropped to match SVC-enabled conferencing rates. Polycom®, Inc.
Page 74 Video Switching option is disabled and cleared. When defining an Operator Conference, the Send Content to Legacy Endpoints option in the Video Quality tab is cleared and disabled. For more information, see Operator Assistance & Participant Move. Polycom®, Inc.
Page 75 MCU connect the participants according to their capabilities, where encryption is the preferred setting. For connection guidelines see Mixing Encrypted and Non-encrypted Endpoints in one Conference. For more information, see Packet Loss Compensation - LPR and DBA. Polycom®, Inc.
Page 76 The Collaboration Server will not redial an endpoint that has been disconnected or deleted from the conference by an operator or administrator. Exclusive Content Mode Select this option to limit the Content broadcasting to one participant, preventing other participants from interrupting the Content broadcasting while it is active. Polycom®, Inc.
Page 77 From Version 8.1.1, Polycom endpoints can also connect to Entry Queues, Meeting Rooms and conferences using the TIP protocol. The connection of the Polycom endpoints with TIP protocol to a TIP Compatible Entry Queues, Meeting Rooms and conferences using the TIP protocol is enabled when the Polycom endpoints are registered to the CUCM and the Prefer TIP option is selected in the conference Profile.
Page 78 Defining AVC-Based Conference Profiles 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: Polycom®, Inc.
Page 79 Defining AVC-Based Conference Profiles • If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden. For more information see Polycom Conferencing for Microsoft Outlook®.
Page 80 The left most characters of the information fields are not displayed. • The live video is cropped on the right side of the display. Info 3 For more information see Auto Scan and Customized Polling in Video Layout. Polycom®, Inc.
Page 81 Sharpness – For higher video resolution and requires more system resources. Note: When Sharpness is selected as the Video Quality setting in the conference Profile, the Collaboration Server will send 4CIF (H.263) at 15fps instead of CIF (H.264) at 30fps. Polycom®, Inc.
Page 82 Auto Brightness cannot be selected and deselected during an ongoing conference. • When Auto Brightness is enabled, color changes may be observed in computer-based VGA Content sent by HDX endpoints through the People video channel. Default: On Auto Brightness is not supported by Collaboration Server (RMX) 1800-0. Polycom®, Inc.
Page 83 H.263 - if the conference will include H.263-capable endpoints that do not support H.264 protocol for content sharing. • H.264 Cascade - if the conference will include cascading links that should use a fixed video format for content sharing. Optional. If H.264 Cascade is selected, select the desired Content Resolution. Polycom®, Inc.
Page 84 Server with MPMRx or RealPresence Collaboration Server 1800) and can be up to 66% of the conference line rate. In MCUs with MPMx cards the Content Rate is limited to 2048 kbps, while when used with the RealPresence Collaboration Server 1800 the Content Rate is limited to 4096 kbps. Polycom®, Inc.
Page 85 Displayed only when the Conferencing Mode is VSW (Video Switching) and H.263 & H.264 Auto Selection or H.264 HD is the selected in Content Protocol, Base (Not displayed with Profile or High Profile will be auto selected based on the endpoint’s capability (up to MPMx media cards.) HD1080p60). Polycom®, Inc.
Page 86 In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode. When another participant starts talking, the Presentation Mode is cancelled and the conference returns to the previous video layout. Polycom®, Inc.
Page 87 Telepresence Mode is not supported by Collaboration Server (RMX) 1800-0. Telepresence Layout The Telepresence Layout Mode drop-down menu enables VNOC operators and Mode Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server. (CP only) The following modes can be selected: •...
Page 88 For example, if the number of connected participants is 4, the default layout is 2x2, but as only 3 participants are displayed in the layout (the participants do not see themselves), one cell is empty. Polycom®, Inc.
Page 89 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker. To minimize the changes in the layout, when a new speaker is identified the “previous” speaker is replaced by the new speaker while the current speaker remains in his/her window. Polycom®, Inc.
Page 90 The selected layout is displayed in the Video Layout pane. Video Layout Options Number of Video Windows Available Video Layouts Overlay For more information see Overlay Layouts. Polycom®, Inc.
Page 91 Video Forcing can be implemented through Media Sources Tab when adding a new Conference or a new Meeting Room. For information about preventing the MCU from reassigning cells in a forced layout that were assigned to endpoints that have disconnected through a system flag named PRESERVE_PARTY_CELL_ON_FORCE_LAYOUT, see System Configuration Flags. Polycom®, Inc.
Page 92 G.729a and G.711 • Audio Clarity is supported with MPMx and MPMRx cards only (RealPresence Collaboration Server (RMX) 1500/2000/4000). • Audio Clarity is selected by default. • Audio Clarity cannot be selected and deselected during an ongoing conference. Polycom®, Inc.
Page 93 Only the lecturer is not muted. Speaker Change Indicates the amount of time a participant must speak continuously before Threshold becoming the speaker. Select the desired threshold: • Auto (Default, 3 seconds) • 1.5 seconds • 3 seconds • 5 seconds Polycom®, Inc.
Page 94 In Classic View (for the first two skin options) the frames fill the screen with their borders touching. • When Telepresence Mode is enabled, the Skin options are disabled as the system uses a black background and the frames and speaker indication are disabled. Polycom®, Inc.
Page 95 Once the conference is activated, the participants are automatically connected to the conference. When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. Polycom®, Inc.
Page 96 Terminate Conference After Chairperson Leaves is not supported in cascaded environments. 20 Optional. Click the Recording tab to enable conference recording with Polycom RealPresence Capture Server or RSS 4000 system. The New Profile - Recording dialog box opens. Polycom®, Inc.
Page 97 Link Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RealPresence® Capture Server or RSS 4000system. For more information see Recording and...
Page 98 Choose a Font Size that is suitable for viewing at the conference’s video resolution. For example, if the resolution is CIF, a larger Font Size should be selected for easier viewing. Range: 9 - 32 points Default: 12 points Polycom®, Inc.
Page 99 The choices are: Note: Choose a Background Color combination that is suitable for viewing at the conference’s video resolution. At low resolutions, it is recommended to select brighter colors as dark colors may not provide for optimal viewing. Polycom®, Inc.
Page 100 Defining AVC-Based Conference Profiles New AVC CP Profile - Site Names Parameters Field Description Display Position Select the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftTop (Default) RightTop LeftMiddle RightMiddle Polycom®, Inc.
Page 101 Move the slider to the left to move the vertical position of the Site names upward within the Video Windows. Move the slider to the right to move the vertical position of the endpoint (site) names downward within the video windows. Polycom®, Inc.
Page 102 Message Overlay enables you to send text messages to all participants during ongoing Continuous Presence conferences. The text message is seen as part of the in the participant’s video layout on the endpoint screen or desktop display. For more details, see Sending Text Messages During a Conference Using Message Overlay. Polycom®, Inc.
Page 103 Click the arrows to increase or decrease the number of times that the text message display is to be repeated. Default: 3 Display Speed Select whether the text message display is static or moving across the screen, the speed in which the text message moves: Static, Slow, Fast Default: Slow Polycom®, Inc.
Page 104 Assigning a conference Profile in which registration is not configure to conferencing entities will prevent them from registering. By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration. Polycom®, Inc.
Page 105 Accept Calls To prevent dial in participants from connecting to a conferencing entity when connecting via a Network Service, clear the check box of the Network Service from which calls cannot connect to the conference. Polycom®, Inc.
Page 106 Defining AVC-Based Conference Profiles 28 Click the Layout Indications tab. The Layout Indications dialog is displayed. The Layout Indications are displayed in the conference video layout as an icon group that includes:  Recording  Audio Participants  Network Quality Polycom®, Inc.
Page 107 Network Quality To display the Network Quality icon, select the check box. For more information see Network Quality Indication. 30 Click OK to complete the Profile definition. A new Profile is created and added to the Conference Profiles list. Polycom®, Inc.
Page 108: Additional Information For Setting Cp Profiles
During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints. Polycom®, Inc.
Page 109: Gathering Phase Guidelines
● The language of a Gathering Phase slide of a conference configured to include a Gathering Phase that is not launched by the Polycom Conferencing Add-in for Microsoft Outlook is configured by the administrator. Using the Collaboration Server Web Client, the administrator selects the language for the Gathering Phase slide.
Page 110: Gathering Phase Duration
Gathering Phase than specified by the value of the flag) have the Gathering slide displayed for the time specified by the value of the flag. Example: If the value of the flag is set to 15, the Gathering Phase slide is displayed to the participant for 15 seconds. Polycom®, Inc.
Page 111: Enabling The Gathering Phase Display
The following Overlay Layouts are available for use in CP Conferences: Although the following Overlay Layout is included in the Profiles - Video Settings dialog box, it is not available for use in any Conferencing Mode and is only available when included in the Polycom® Multipoint Layout (MLA) application:...
Page 112: Guidelines For Using The Overlay Layouts
Defining AVC-Based Conference Profiles These Overlay Layouts will only be available in ITP (Telepresence) conferences when support for Overlay Layouts is included in the Polycom® Multipoint Layout (MLA) application. Guidelines for using the Overlay Layouts ● The Overlay Layouts are supported: ...
Page 113: Selecting The Overlay Layouts
Defining AVC-Based Conference Profiles Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. Polycom®, Inc.
Page 114: Site Names Definition
 The system displays the name from the participant definition.  For an undefined H.323 participant:  Display the H.323 ID alias. Display the E.164 alias. Display nothing if all the fields are empty.  For a SIP undefined participant: Polycom®, Inc.
Page 115: Guidelines
The flag must be manually added to the System Configuration and its value modified as follows: ● YES (Default) - The domain name is omitted from SIP dial-in participant names. ● NO - The domain name remains as part of SIP dial-in participant names. For more information, see Modifying System Flags Polycom®, Inc.
Page 116: Site Names Display Position
● Display Position drop-down menu - To select a preset position. ● Horizontal Position and Vertical Position sliders - To move them to customize the preset position. Dragging the sliders sets the Display Position drop-down menu field value to Custom. Polycom®, Inc.
Page 117 ● Selecting Custom in Display Position drop-down menu. When selected, the current position becomes the initial position for position adjustments and then using the Horizontal and Vertical Position sliders to define the exact position. The adjusted position of the Site Names can be viewed in the Preview. Polycom®, Inc.
Page 118: Sending Text Messages During A Conference Using Message Overlay
● Changes to the Message Overlay Content or display characteristics (position, size, color and speed) are immediately visible to all participants. When there is a current Message Overlay: Polycom®, Inc.
Page 119: Sending Messages To All Conference Participants Using Message Overlay
1 In the Conferences List pane, double click the name of the conference to have Message Overlay enabled or right-click the conference name and then click Conference Properties. 2 Click the Message Overlay tab. 3 Select the Enable check box. The Send Text Message to Participant dialog box is displayed. Polycom®, Inc.
Page 120: Sending Messages To Selected Participants Using Message Overlay
● Test messages sent using Message Overlay ● Text displayed on the Gathering slide when Chinese is selected as the display language Selecting the Chinese Font The Chinese fonts can be selected in the CP Conference Profile - Advanced dialog box only. Polycom®, Inc.
Page 121 ● Kaiti ● Weibei The Chinese font cannot be changed during an existing conference. It can only be modified in the conference profile. A participant moved to another conference will be shown the font used by the new conference. Polycom®, Inc.
Page 122: Defining An Avc Video Switching Conference Profile
To Create a Video Switching Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. Polycom®, Inc.
Page 123 If an all ASCII text is entered in Display Name, it is used also as the Routing Name. • If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. Polycom®, Inc.
Page 124 The following AVC-based conferencing options are not available in VSW conferences:  Operator Conference  Gathering Phase  Video Quality - Send Content To Legacy Endpoints  Video Settings:  Presentation Mode  Auto Layout/Same Layout (only full screen, 1x1 layout display is available) Polycom®, Inc.
Page 125: H.264 High Profile Support In Video Switching Conferences
These system flags must be manually added to the Setup menu > System Configuration before you can update their values. For more information see the Modifying System Flags. System Flags - Minimum Threshold Line Rates Flag Name Minimum Threshold Line Rate (Kbps) VSW_CIF_HP_THRESHOLD_BITRATE VSW_SD_HP_THRESHOLD_BITRATE VSW_HD_720p30_HP_THRESHOLD_BITRATE VSW_HD_720p50_60_HP_THRESHOLD_BITRATE VSW_HD_1080p_HP_THRESHOLD_BITRATE 1024 VSW_HD_1080p60_HP_THRESHOLD_BITRATE 1024 VSW_HD_1080p60_BL_THRESHOLD_BITRATE 1728 Polycom®, Inc.
Page 126 The value of the SUPPORT_HIGH_PROFILE system flag (used for CP conferences) has no effect on VSW conferences. Polycom®, Inc.
Page 127: Defining Svc And Mixed Cp And Svc Conference Profiles
To define SVC Only Profile: 1 In the RMX Management pane, click Conference Profiles. 2 In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens. By default, the Conferencing Mode is set to CP. Polycom®, Inc.
Page 128 Note: This field is displayed in all tabs. Line Rate Select the conference bit rate. The line rate represents the combined video, audio and Content rate. The default setting for SVC Only conferences is 1920kbps. Note: This field is displayed in all tabs. Polycom®, Inc.
Page 129 If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 130 FW NAT Keep Alive When selected, a FW NAT Keep Alive message is sent at an interval defined in the field below the check box. Interval The time in seconds between FW NAT Keep Alive messages. Polycom®, Inc.
Page 131 Only Sharpness is available in SVC Conferencing Mode. The MCU sends the video stream in the resolution required by the endpoint. Maximum Resolution Only Auto is available in SVC Conferencing Mode. The MCU sends the video stream in the resolution required by the endpoint. Polycom®, Inc.
Page 132 Ensures high quality Content when most endpoints support H.264 and HD resolutions. Note: When Multiple Content Resolutions is selected, the Content Protocol field is hidden. For more information, see Content Protocols Defining Content Sharing Parameters for a Conference Polycom®, Inc.
Page 133 Defining SVC and Mixed CP and SVC Conference Profiles 9 Click the Video Settings tab. In SVC conferences, each endpoint determines its own video layout and there is no conference level layout selected. Therefore, all the Video Settings parameters are disabled. Polycom®, Inc.
Page 134 Defining SVC and Mixed CP and SVC Conference Profiles 10 Click the Audio Settings tab. 11 If required, define the Speaker Change Threshold: 1.5, 3, or 5 Auto (Default, 3 seconds), It indicates the amount of time a participant must speak continuously before becoming the speaker. Polycom®, Inc.
Page 135 Defining SVC and Mixed CP and SVC Conference Profiles 12 Click the IVR tab. Polycom®, Inc.
Page 136 The following IVR features are not supported during SVC conferences:  Roll Call  Invite Participants  Entry and Exit tones  Click & View  PCM On the RMX 1800, Roll Call, Entry and Exit tones are supported in SVC-only conferences. Polycom®, Inc.
Page 137 Profiles assigned to conferencing entities that require registration. 15 Define the following parameters: New SVC Profile - Network Services Parameters Parameter Description IP Network Services Service Name This column lists all the defined Network Services, one or several depending on the system configuration. Polycom®, Inc.
Page 138 A new Profile is created and added to the Conference Profiles list. The Layout Indications tab is relevant only to AVC only or Mixed CP and SVC conferencing modes, therefore though visible in SVC only conferencing mode, it is completely disabled and irrelevant. Polycom®, Inc.
Page 139: Defining Mixed Cp And Svc Conferencing Profiles
2 In the Conference Profiles pane, click the New Profile button. The New Profile - General dialog box is displayed. 3 In the Conferencing Mode list, select CP and SVC to define a mixed AVC and SVC conference. Polycom®, Inc.
Page 140 New AVC CP Profile - Network Services Parameters. ● CP and SVC Profile - Layout Indications parameters - these parameters are the same as for CP conferences. For details, see New AVC CP Profile - Layout Indications Parameters. Polycom®, Inc.
Page 141: Video Protocols And Resolution Configuration For Cp Conferencing
HD 1080p 1920 x 1080 Symmetric in Motion, Asymmetric in Sharpness Video Display with CIF, SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the following rules apply: Polycom®, Inc.
Page 142: H.264 High Profile Support In Cp Conferences
Participant Properties - H.245 and SDP tabs for H.323 participants and SIP participants respectively. For more information see Monitoring IP Participants. ● H.264 High Profile is not supported:  For Content Sharing with MPMx cards  With Video Preview Polycom®, Inc.
Page 143: Hd1080P60 Resolution Guidelines
In Telepresence environments the RMX receives HD720p60 and sends HD1080p60 to all endpoints except for those with 1x1 Video Layouts, which receive the same resolution and frame rate from the RMX as they send. TIP endpoints are not supported. PAL endpoints are supported at a frame rate of 50 fps. Polycom®, Inc.
Page 144: Cp Conferencing With H.263 4Cif
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 145: Video Resource Usage
Video is optimized through higher resolution connections at lower line rates increasing the resource usage at lower line rates. This may decrease the number of participant connections. Video Resource Usage Video resource usage is dependent on the participant’s line rate, resolution and Video Quality settings. Polycom®, Inc.
Page 146: Default Minimum Threshold Line Rates And Resource Usage Summary
Base * Applicable to Collaboration Server (RMX) 1800 and MPMRx only • The table above lists resource consumption for H.264. • For H.263 with MPMx cards:  CIF resolution consumes 1.5 resources.  4CIF resolution consumes 3 resources. Polycom®, Inc.
Page 147: Resolution Configuration For Cp Conferences
Base Profile or High Profile. The Detailed Configuration pane can also be opened by clicking the Manual radio button in the Resolution Configuration pane. Sharpness and Motion settings are accessed by clicking the Sharpness and Motion tabs when the Detailed Configuration is open. Polycom®, Inc.
Page 148 Video Protocols and Resolution Configuration for CP Conferencing Resolution Configuration Polycom®, Inc.
Page 149: Resolution Configuration - Basic
The pre-defined settings can be accepted without modification or be used as the basis for manual fine tuning of resolution settings by the administrator. The Manual radio button is automatically selected if any changes are made to the Resolution Sliders. Polycom®, Inc.
Page 150: Resolution Configuration - Detailed
When the priority is to maintain a balance between resource usage and video quality. • When it is necessary to maintain backward compatibility with previous versions. • When working with Polycom DMA/RealPresence Resource Manager. The Balanced settings are described in the section: Default Minimum Threshold Line Rates and Resource Usage Summary.
Page 151: Resolution Configuration Sliders
Resolution Configuration Sliders The Detailed Configuration dialog box allows you to configure minimum connection threshold bit rates for endpoints that support H.264 High Profile and those that do not support H.264 High Profile by using the following slider panes: Polycom®, Inc.
Page 152 Video Protocols and Resolution Configuration for CP Conferencing ● Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshold bit rates. In Sharpness mode In Motion mode Polycom®, Inc.
Page 153: Modifying The Resolution Configuration In Mpmx Card Configuration Mode
(resulting in higher video quality, more video resources). Moving the slider to the right, increases the line rate required for the endpoint to connect using that resolution (resulting in lower video quality, less video resources). Polycom®, Inc.
Page 154: Flag Settings
The MAX_CP_RESOLUTION flag value is applied to the system during First-time Power-up and after a system upgrade. The default value is HD1080. All subsequent changes to the Maximum CP Resolution of the system are made by selections in the Max CP Resolution pane of the Resolution Configuration dialog box. Polycom®, Inc.
Page 155: Minimum Frame Rate Threshold For Sd Resolution
HD 1080p 1920 x 1080 The video resolution transmitted to any endpoint is determined by the endpoint’s capabilities, the conference line rate, the Conference Profile’s Motion and Sharpness settings and the Collaboration Server’s Card Configuration Mode (MPMx or MPMRx). Polycom®, Inc.
Page 156: W448P Resolution
It is recommend to set the endpoint to Motion to ensure the transmission of the higher frame rates of 25fps/30fps to the Collaboration Server. The following table list the video outputs from the Collaboration Server to the Tandberg Endpoints for 4:3 Aspect Ratio when the w448p resolution is enabled. Polycom®, Inc.
Page 157: Content
For more information see the Packet Loss Compensation - LPR and DBA. Enabling Support of the w448p Resolution w448p resolution support for Tandberg endpoints requires setting of the following entities: ● Tandberg endpoint ● Collaboration Server flags ● Collaboration Server Conference Profile Polycom®, Inc.
Page 158: Collaboration Server System Flag Settings
● SIF (352 x 240 pixels) and 4SIF (704 x 480 pixels) – the resolution transmitted to these endpoints is 480 x 352 pixels. The frame rates (depending on the endpoint’s capability) for both intermediate resolutions are 25 or 30 fps. Polycom®, Inc.
Page 159: Sharing Content During Conferences
● TIP Auto-Collaboration (CISCO TIP participants) - TIP Auto-Collaboration for H.264 content sharing (see TIP Compatibility - Prefer TIP) ● People+Content - Polycom’s proprietary content control protocol; for H.323 and ISDN participants Endpoints supporting the content control protocols above can share content within the same conference. Polycom®, Inc.
Page 160: Content Sharing Using H.239 Protocol
YES, meaning BFCP capability is declared to all vendors’ endpoints. When set to NO, the MCU declares SIP over BFCP capabilities only to Polycom and Avaya endpoints. Note that a SIP proxy might remove the agent information, thus preventing the capability declaration to Polycom and Avaya endpoints as well.
Page 161: Content Sharing Using People+Content Protocol
Content Sharing via Polycom CSS Plug-in for Microsoft Lync Clients From version 8.1, Polycom CSS (Content Sharing Suite) plug-in for Lync clients allows Lync clients to receive and send content via SIP BFCP, without having to use the people video layout.
Page 162: Content Media Protocols
● TIP content - The supported TIP content rate is XGA, 5 fps, 512 Kbps, base profile (see Appendix I - Polycom Open Collaboration Network (POCN)). Should the minimal TIP content allocation be less than 512 Kbps, content channel will not be opened.
Page 163: Content Transmission Methods
● If downgrade affects only the content rate, resolution or frame rate (in H.264), the relevant content parameters automatically downgrade during content sharing. Once this endpoint leaves the conference during content sharing, no change occurs in the content parameters. Polycom®, Inc.
Page 164: Fixed Rate
In cascading conferences, an additional resource is dedicated for the cascading link(s), the H.264 Cascade option must be selected, and content is shared over the cascaded link(s) using fixed rates. As a consequence, using this method allows endpoints with different capabilities to connect/disconnect without having to repeatedly restart content sharing process. Polycom®, Inc.
Page 165: Guidelines For Sharing Contents Using Multiple Content Resolutions
● In the event of a media card malfunction (and reset), all Multiple Content Resolution conferences will be terminated. When using the Multiple Content Resolutions method, the following are not supported: • High profile • 1080p30/60 content resolutions Polycom®, Inc.
Page 166: Content Settings
Depending on the endpoints capabilities, you can determine the content sharing experience by selecting the appropriate protocol and system behavior from the Content Protocol list: ● H.263 ● H.263 & H.264 Auto Selection ● H.264 Cascade Optimized ● H.264 HD Polycom®, Inc.
Page 167: H.263
H.264 HD may be used for content sharing only for a single MCU, but not in cascading conferences. H.264 Content Sharing Properties The H.264 HD option should be selected if most endpoints in the conference support H.264 to ensure high quality content. Polycom®, Inc.
Page 168: Guidelines For Sharing Content Using H.264 Hd
Content Settings Flag Name Range Default Graphics H264_HD_GRAPHICS_MIN_CONTENT_RATE 0-1536 Hi Resolution Graphics H264_HD_HIGHRES_MIN_CONTENT_RATE 0-1536 Live Video H264_HD_LIVEVIDEO_MIN_CONTENT_RATE 0-1536 To change the system flag value, the flag must be first manually added to the System Configuration (see Modifying System Flags. Polycom®, Inc.
Page 169: Content Sharing Related Issues
Sharing content has different constraints and guidelines over each of the signaling protocols: ● Over H.323 cascaded links -  Fixed content rate is used.  In cascading environments with non-Polycom MCUs, the Polycom MCU must be defined as Master  For H.263 cascading links: ...
Page 170: Guidelines For Sending Content To Legacy Endpoints
To ignore personal layouts during Telepresence conferences (while working with MLA), set the value of the flag FORCE_LEGACY_EP_CONTENT_LAYOUT_ON_TELEPRESENCE to YES. If the layout for displaying content in Legacy endpoints include multiples cells, MCU may populate Telepresence room streams sources in remote cells. Polycom®, Inc.
Page 171: Exclusive Content Mode
● The Exclusive Content Mode check box replaces the EXCLUSIVE_CONTENT_ MODE system flag used in previous versions to control exclusive content mode for the system. ● In Exclusive Content Mode, an endpoint attempting to send content after another endpoint starts sending content, is rejected with a momentary content interruption. Polycom®, Inc.
Page 172: Forcing Other Content Capabilities
The interval, in seconds, between content refresh (intra) requests sent from the MCU to the content sender due to refresh requests initiated by other conference participants. Additional refresh requests received within that interval are deferred to the next interval. Default setting: 5 Polycom®, Inc.
Page 173: Useful Procedures In Content Sharing
H.264 HD (default) - Content is shared using the H.264 HD protocol. • H.264 Cascade Optimized - Content is shared using the H.264 content protocol (fixed), and optimized for use in cascaded conferences. For a detailed description of each of these settings, see Content Media Protocols. Polycom®, Inc.
Page 174 Sending Content to Legacy Endpoints). H.264 High Profile This field is unchecked by default, and is displayed only when conferencing mode is VSW (Video Switching), and the selected Content Protocol is H.264 Cascade Optimized. (RMX 1800 / MPMRx only) Polycom®, Inc.
Page 175: H.264 Cascade Optimized Content Sharing
The Content Rate drop-down menu list depends on Customized Content Rate being selected as the Content Setting, and cannot exceed 66% of the conference line rate capability. For information on the interaction of these parameters for Base Profile and High Profile settings, see H.264 Cascade Optimized (Fixed) Content Rates Tables. Polycom®, Inc.
Page 176: Selecting A Customized Content Rate
If Customized Content Rate is already selected along with the content rate, and you attempt to modify the conference line rate to a value that does not support the selected customized content rate, an error message is displayed. Modify the Content Line Rate or Conference Line Rate, or modify the Content Setting. Polycom®, Inc.
Page 177: Sharing Content In Multiple Content Resolutions Mode
By default, H.264 is always selected, and cannot be modified. 2 Select additional protocols:  H.263 - If the conference includes H.263 (only) capable endpoints.  H.264 Cascade - If the conference includes cascading links. If H.264 Cascade is selected, select the Content Resolution. 3 Click OK. Polycom®, Inc.
Page 178: Giving And Canceling Token Ownership (Avc Participants)
If another participant is currently sharing content, it is requested to release the token, and the participant selected as the token owner is marked as exclusive. Once that participant shares content, it cannot be snatched by other participants. Polycom®, Inc.
Page 179: Stopping A Content Session
Stopping a Content Session The Collaboration Server user can withdraw the content token from the current holder. To end the current Content session: » In the Conferences list pane, right-click the conference icon, and select Abort H.239 Session. Polycom®, Inc.
Page 180: Content Sharing Reference Tables
Graphics 33% 1280 1280 Hi-res Graphics 50% 1024 1024 1280 1536 Live Video 66% 1024 1280 1280 1536 1536 * This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s), or non-SVC-enabled conferencing Polycom®, Inc.
Page 181: H.264 Resolution Per Content Rate Tables
Maximum Negotiated Resolution and Frame Rate per Content Rate for H.264 High Profile Maximum Negotiated Content Bit Rate Allocated to Content Channel (Kbps) Resolution Frames/Second 64-384 H.264 HD720 384-512 H.264 HD720 512-768 H.264 HD1080 768-2048 H.264 HD1080 30 * 2048-4096 H.264 HD1080 * For RMX1800-0, maximum content resolution is HD1080p30. Polycom®, Inc.
Page 182: H.264 Highest Common Content Rates Tables
* This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s), and for non-SVC-enabled conferencing ** These resolutions are applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s) For RMX1800-0, maximum content resolution is HD1080p30 Polycom®, Inc.
Page 183 3072 Live Video 66% ≤ 1080p15- 1024 1024 1280 1280 1280 1280 1280 AVC only ≤ 1080p15- SVC/Mixed 1080p30 1024 1024 1280 1536 2048 2048 1080p60 2560 4096 * This line rate is applicable only for non-SVC-enabled conferencing Polycom®, Inc.
Page 184: H.264 Cascade Optimized (Fixed) Content Rates Tables
* This line rate is applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s), and for non-SVC-enabled conferencing ** These resolutions are applicable only for RealPresence Collaboration Server 1800 or one with MPMRx card(s). For RMX1800-0, maximum content resolution is HD1080p30 Polycom®, Inc.
Page 185 2048 2048 1080p60 2048 3072 Live Video 66% 720p5 720p30 1080p15 1280 1280 1280 1280 1280 1080p30 1024 1024 1280 1280 1280 2048 2048 1080p60 2560 4096 * This line rate is applicable only for non-SVC enabled conferencing Polycom®, Inc.
Page 186: Media Encryption Guidelines
(Diffie-Hellman) standards. Media Encryption Guidelines ● Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. ● Media encryption is supported in CP, SVC Only and mixed CP and SVC Conferencing Modes.
Page 187: Mixing Encrypted And Non-Encrypted Endpoints In One Conference
Add the flag to system.cfg and set its value set to YES when Microsoft Office Communicator and Lync Clients. When any conferences on the RMX will have both MS-Lync clients and Polycom endpoints participating. Some 3rd party endpoints may be unsuccessful in participating in conferences with this setting.
Page 188: Direct Connection To The Conference
Connect Non-encrypted Defined dial-out SIP non-encrypted - endpoints are participant: endpoints without disconnected. • Connect only if encrypted. encryption • Non-encrypted endpoints capabilities are disconnected. Connected, non-encrypted Connected, encrypted * Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE Polycom®, Inc.
Page 189: Connection To The Entry Queue
Moving participants from entry queue to conference / between conferences depending on encryption settings Current Participant Encryption Status Destination Conference Encrypted Non-Encrypted Encryption Setting *Flag = NO *Flag = YES *Flag = NO *Flag = YES No Encryption Move succeeds, connected encrypted Move succeeds, connected non-encrypted Polycom®, Inc.
Page 190: Recording Link Encryption
● Conference level - Enabling Encryption in the Profile ● Participant level - Enabling Encryption at the Participant Level You must first set the system flags for the MCU before media encryption can be enabled for the conference and participants. Polycom®, Inc.
Page 191: Setting The Encryption Flags
Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: » In the Conference Profile Properties – Advanced dialog box, select one of the following Encryption options: Polycom®, Inc.
Page 192: Enabling Encryption At The Participant Level
You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/Entry Queue encryption setting. Polycom®, Inc.
Page 193: Monitoring The Encryption Status
 No - The participant joins the conference/Entry Queue as non-encrypted. Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. Polycom®, Inc.
Page 194 An encrypted participant who is unable to join a conference is disconnected from the conference. The disconnection cause is displayed in the Participant Properties – Connection Status dialog box, Security Failure indication, and the Cause box identifies the encryption related situation. For more information about monitoring, see Conference and Participant Monitoring. Polycom®, Inc.
Page 195: Collaboration Server Telepresence Mode Guidelines
● The Telepresence Mode and Telepresence Layout Mode fields are only displayed in the Conference Profile dialog box if the Collaboration Server has a Telepresence license installed. ● A Telepresence conference must have Telepresence Mode enabled in its profile. ● In Telepresence Mode, ITP sites are automatically detected. Polycom®, Inc.
Page 196: Automatic Detection Of Immersive Telepresence (Itp) Sites
ITP features are re-applied to all participants should an ITP endpoint re-connects to that conference. Horizontal Striping Horizontal Striping is used by the Collaboration Server in order to prevent cropping and preserve the aspect ratio of video for all Telepresence Modes. Polycom®, Inc.
Page 197: Cropping
Additional video layouts have been created to give Telepresence operators more video layout options when configuring OTX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels. Polycom®, Inc.
Page 198 Setting Conferences for Telepresence Mode (AVC CP) OTX / RPX – Additional Video Layouts Number of Endpoints Layouts The following example illustrates the use of standard and additional Collaboration Server Telepresence layouts when connecting four Room Systems as follows: ● Two OTX Room Systems Polycom®, Inc.
Page 199 Setting Conferences for Telepresence Mode (AVC CP)  2 active cameras  6 screens ● Two RPX Room Systems  8 cameras  8 screens RPX and OTX Room System connected using the RealPresence Collaboration Server Polycom®, Inc.
Page 200: Room Switch Telepresence Layouts
● When a TIP system with 3 screens joins a conference, the layout is updated on all screen simultaneously. ● When a Polycom ITP system with 2, 3, or 4 screens joins the conference, the layout is updated on all screens simultaneously.
Page 201: Guidelines For Managing The Room Switch Telepresence Layouts By The Mcu
Telepresence room is named Oak, the three endpoint names would be Oak1, Oak2, and Oak3. ● Lecture mode is not supported in Telepresence Room Switch conferences managed by the MCU. (This is because in Lecture mode, unlike Room Switch mode, the lecturer receives the CP layout of conference participants.) Polycom®, Inc.
Page 202: Speaker Priority In Cp Video Layouts
If the active speaker is using a single camera endpoint, the active speaker is displayed on a full screen while the two previous speakers are displayed on the other two screens. ● Irrespective of whether the receiving Room System has more screens than the active speaker’s Room System: Polycom®, Inc.
Page 203 The layout below is used when the active speaker is using a single-screen endpoint and the viewing endpoint is single-screen endpoint. The layout below is used when the active speaker is using a single-screen endpoint and the viewing endpoint is 3-screen endpoint. Polycom®, Inc.
Page 204 The layout below is used when the conference includes 4-screen rooms where both the active speaker and the previous active speaker are using single-screen endpoints. The layout below is used when the conference includes 1, 2, and 3-screen rooms where the active speaker is using a single-screen endpoint. Polycom®, Inc.
Page 205: Selecting Speaker Priority
● NO (Default) - The MCU does not manage the layouts while Content is sent. Personal layout changes, for example, by MLA, override the default MCU layout. Legacy endpoints may not display Content in Telepresence conferences due to layout changes. Polycom®, Inc.
Page 206: Guidelines For Sending Content To Legacy Endpoints In Telepresence Conferences
● Click&View can not be used to change the layout while Content is being sent. ● The Polycom Touch Control can not be used to change the layout while Content is being sent. Content Display on Legacy Endpoints in Telepresence Conferences...
Page 207: Enabling Telepresence Mode
When Telepresence Mode is set to Auto and a one-screen Telepresence unit is in use, the Collaboration Server controls layouts instead of the MLA. For more information see Polycom Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions.
Page 208 6 In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the Collaboration Server.
Page 209: Monitoring Telepresence Mode
Collaboration Server has a Telepresence license installed. If Telepresence Mode is enabled, a check mark is displayed in the check box. This option is grayed as this is a status indicator and cannot be used to enable or disable Telepresence Mode. Polycom®, Inc.
Page 210: Monitoring Participant Properties
An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: ● RPX - the participant’s endpoint is transmitting 4:3 video format. ● OTX - the participant’s endpoint is transmitting 16:9 video format. ● None. Polycom®, Inc.
Page 211: Creating Multiple Cascade Links Between Telepresence Conferences
Creating Multiple Cascade Links Between Telepresence Conferences You can create multiple Cascading links between Collaboration Servers hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems. Guidelines for Creating Multiple Cascading Links between Conferences ●...
Page 212: Enabling And Using Multiple Cascade Links
The settings required to enable Multiple Cascade Links on the RMX are minimal and are described in Creating a Link Participant. Most of the layout configuration is performed using Polycom’s Multipoint Layout Application (MLA). The figures RMX Telepresence Layout Mode - Room Switch...
Page 213  This layout requires that the Telepresence Layout Mode to be set to Continuous Presence in the Conference Profiles of the Cascading Conferences in each RMX.  The current speaker is the HDX endpoint connected to RMX A. Polycom®, Inc.
Page 214: Creating A Link Participant
For more information see: Setting Conferences for Telepresence Mode (AVC CP). ● ● Polycom® Multipoint Layout Application (MLA) User’s Guide for Use with Polycom Telepresence Solutions. ● Polycom® Immersive Telepresence (ITP) Deployment Guide Creating a Link Participant Link Participant in the Dial Out RMX The Link Participant is defined in the New Participant dialog box.
Page 215 This field enables the administrator to select the maximum number of Multiple Cascade Links required according to the number of Room System endpoints in the cascaded conference. For example if an RPX 4xx is included, the number of links required is 4. Polycom®, Inc.
Page 216: Participant Link In The Dial In Rmx
An Undefined Participant Link The Multiple Cascade Link names are automatically assigned by the RMX. For example on a RMX 1500 the names of the links are: ● POLYCOM RMX 1500-1 ● POLYCOM RMX 1500-2 ● POLYCOM RMX 1500-3, etc. Polycom®, Inc.
Page 217: Monitoring Multiple Cascade Links
● If there are insufficient resources to connect all the required links:  None of the links are connected.  The first link is listed as Disconnected in the Participants list of the RMX Web Client / RMX Manager main screen. Polycom®, Inc.
Page 218 ● If a calling Link Participant is not defined with same number of links as all the other Link Participants in the cascaded conferences:  The call is rejected.  The Call Disconnection Cause is: Number of cascading links is not identical for all conferences. Polycom®, Inc.
Page 219: Video Preview
● Video preview window size and resolution are adjusted to the resolution of the PC that displays the preview. ● Video Preview of the video sent from the conference to the participant is shown according to the line rate and video parameters of the level threshold to which the participant is connected. Polycom®, Inc.
Page 220: Workstation Requirements To Display Video Preview
● Video preview cannot be displayed when the participant’s video is suspended. ● Participant’s video preview and the Polycom Desktop application (such as CMAD) window cannot be open and running simultaneously on the same PC as both require the same DirectDraw resource.
Page 221: Previewing The Participant Video
Participant’s pop-up menu. To preview the participant video: 1 List the conference participants in the Participants pane. 2 Right-click the participant whose video you want to preview, and select one of the following options: Polycom®, Inc.
Page 222  View Participant Received Video - To display the video sent from the conference to the participant. The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. Polycom®, Inc.
Page 223: Auto Scan And Customized Polling In Video Layout
You enable the Auto Scan feature by selecting it in the Video Layout cell. To enable Auto Scan: 1 In the Collaboration Server Web Client Main Screen - Conference list pane, double-click the conference or right-click the conference and then click Conference Properties. Polycom®, Inc.
Page 224: Customized Polling
The order in which the Auto Scanned participants are displayed in the Auto Scan enabled cell of the video layout can be customized. To define the scanning order in the Customized Polling tab: 1 Open the Conference Properties dialog box. 2 Click the Customized Polling tab. The Customized Polling dialog box is displayed. Polycom®, Inc.
Page 225 Select a participant and click this button to move the participant up in the Scanning Order. Down Select a participant and click this button to move the participant down in the Scanning Order. 3 Click the Apply button to confirm and keep the dialog box open, or click OK. Polycom®, Inc.
Page 226: Packet Loss Compensation - Lpr And Dba
64K) to preserve it. When this reduction is insufficient, either the video rate or the LPR strength are reduced as well, depending on the value of the system flag LPR_CONTENT_RATE_ADJUST_WEAK_LPR. For more information on that flag see LPR_CONTENT_RATE_ADJUST_WEAK_LPR. Polycom®, Inc.
Page 227: Enabling Lost Packet Recovery
● In LPR-enabled Video Switched conferences:  H.323 and SIP endpoints are supported.  When cascading between conferences running on Collaboration Server and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences.  Non-H.323 participants cannot be created, added or moved to LPR-enabled Video Switched conferences.
Page 228: Monitoring Lost Packet Recovery
Additional Conferencing Information Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. Polycom®, Inc.
Page 229 Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. Polycom®, Inc.
Page 230: Layout Indications
When network quality improves from Critical to Major remaining stable for 5 seconds, the Network Quality Indicator is changed accordingly and when network quality improves from Major to Normal, remaining stable for 5 seconds, the Network Quality Indicator is no longer displayed. Polycom®, Inc.
Page 231: Indication Threshold Values
The display of Network Quality icon (showing or hiding the icon) and the position of the icon in the video layout cell can be customized by manually adding the following System Flags and modifying their values as required. Polycom®, Inc.
Page 232 Parameters. CELL_IND_LOCATION Change the location of the display of Network Quality icon displayed in the cells of the conference Video Layout. Default: TOP_RIGHT Range: • BOTTOM_LEFT • BOTTOM_RIGHT • TOP_LEFT • TOP_RIGHT For more information see the . Polycom®, Inc.
Page 233: Recording Indications
The icon group is displayed for AVC endpoints only. The following figure shows that 97 audio participants are connected to the current conference. The following conferencing modes are supported: ● AVC-CP (Continuous Presence) ● CP and SVC (Mixed Mode). Polycom®, Inc.
Page 234: Layout Indications Icon Display Positions
● At video resolutions lower than 4CIF Layout Indications Icon Display Positions Following are examples of the Indication Icons display positions (97 audio participants are connected to the conference). Top-center (default) with all indication icons enabled Top-left, with all indication icons enabled Polycom®, Inc.
Page 235 For further details on how to determine the layout indications position, see New AVC CP Profile - Layout Indications Parameters. This behavior can be modified by manually adding the HW_FOLLOW_SPEAKER_RESOLUTION_ON_1X1_LAYOUT flag to the System Configuration and modifying its value. Polycom®, Inc.
Page 236: Lecture Mode
Selecting a lecturer for the ongoing conference, enables the Lecture Mode. You can select the lecturer: ● during the definition of the ongoing conference ● after the conference has started and the participants have connected to the conference. Polycom®, Inc.
Page 237 In this mode, the conference speaker becomes the lecturer. To select the lecturer and enable the Lecture Mode during the ongoing conference: 1 Make sure that the participant you want to designate as the lecturer has connected to the conference. Polycom®, Inc.
Page 238: Enabling The Automatic Switching
Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. Polycom®, Inc.
Page 239: Lecture Mode Monitoring
When one of the participants is talking, the automatic switching is suspended, showing the current speaker, and it is resumed when the lecturer resumes talking. If the lecturer is disconnected during an Ongoing Conference, the conference resumes standard conferencing. Polycom®, Inc.
Page 240 None to disable the Lecture Mode or select a participant to become the lecturer to enable it.  Designate a new lecturer.  Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. Polycom®, Inc.
Page 241: Restricting Content Broadcast To Lecturer
● The Collaboration Server User can abort the H.239 Session of the lecturer. ● Content Broadcasting is not implemented in conferences that do not include a designated lecturer and the lecturer is automatically selected by the system (for example, in Presentation Mode). Polycom®, Inc.
Page 242: Muting Participants Except The Lecturer
Mute All Except Me option. The participant is muted and the lecturer, if designated, is unmuted. ● In cascaded conferences, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. Polycom®, Inc.
Page 243: Enabling The Mute Participants Except Lecturer Option
Profile Properties - Audio Settings tab. When the Mute Participants Except Lecturer option is enabled and a conference has started, the Mute by MCU icon is displayed in the Audio column in the Participants pane of each participant that is muted. Polycom®, Inc.
Page 244: Audio Algorithm Support
● Siren 22 and G.719 are supported in both mono and stereo. ● Stereo is supported in H.323 calls only. ● Siren 22 is supported by Polycom HDX and Group series endpoints, version 2.0 and later. ● Siren 7 is the preferred audio codec for SIP/Lync clients, provided the system flag ALLOW_SIREN7_CODEC is set to YES.
Page 245: Mono
The Siren 22, G.719, and SirenLPR mono audio algorithms are supported at the following bit rates. Siren22, G.719, and SirenLPR Mono vs Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G.719_64k G.719_48k G.719_32k G.728 16K G.719_64k SirenLPR_48k Siren22_48K G.719_48k G.7221C_48k Siren14_48k SirenLPR_32k Siren22_32k G.719_32k G.7221C_32k Siren14_32k SirenLPR SirenLPR SirenLPR Siren7 Polycom®, Inc.
Page 246: Stereo
SirenLPRStereo_96k G.719Stero_96k Siren14Stero_96k SirenLPRStereo_64k G.719Stereo_64k Siren22Stereo_64k Siren14Stereo_64k Audio algorithms supported for ISDN Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G.722.1C 48K G.722.1C 32K G.722.1C 24K Siren14 48K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K Polycom®, Inc.
Page 247 Siren14 24K G.722.1 32K G.722.1 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K G.722.1 16K G.722.1C 24K Siren14 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K G.728 16K Polycom®, Inc.
Page 248: Monitoring Participant Audio Properties
2 Click the Channel Status - Advanced tab. The Participant Properties - Channel Status - Advanced dialog box is displayed. 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button. Polycom®, Inc.
Page 249: Automatic Muting Of Noisy Endpoints
In new Profiles that are created after the upgrade, the Auto mute noisy endpoints option is automatically enabled. ● If your conferencing environment includes the Polycom DMA, the conferences that are started from the DMA will not include the Auto mute noisy endpoints parameter as it is not part of the DMA Profiles.
Page 250: Automatic Muting Of Noisy Endpoints
Conference Profile - Audio Settings dialog box. If the ENABLE_SELECTIVE_MIXING flag is set to NO, the automatic muting of noisy endpoints is disabled at the conference level and cannot be enabled in the Conference Profile - Audio Settings dialog box. Polycom®, Inc.
Page 251: Automatic Muting Of Noisy Endpoints At The Mcu Level
- Audio Settings dialog box) is disabled. To modify the system flag setting: ● To modify ENABLE_SELECTIVE_MIXING flag setting to NO, manually add it to system.cfg file and set its value to NO. For more details, see the Modifying System Flags. Polycom®, Inc.
Page 252: Permanent Conference
● Entry Queues, Conference Reservations and SIP Factories cannot be defined as Permanent Conferences. ● Additional participants can connect to the conference, or be added by the operator, if sufficient resources are available. ● The maximum size of the Call Detail Record (CDR) for a Permanent Conference is 1MB. Polycom®, Inc.
Page 253: Enabling A Permanent Conference
Additional Conferencing Information Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Polycom®, Inc.
Page 254: Closed Captions
● Remotely, via a dial-up connection to the system’s serial RS-232 port. ● In the room using equipment connected directly to the serial port. ● In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines ● The captions display properties are configured on the endpoint sending the captions.
Page 255: Enabling Closed Captions
The new flag is added to the flags list. 6 Click OK to close the System Flags dialog box. For flag changes (including deletion) to take effect, reset the MCU. For more information, see Resetting the Collaboration Server. Polycom®, Inc.
Page 256: Cascading Link Properties
Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Polycom®, Inc.
Page 257: Guidelines For Setting The Video Layout In Cascading Conferences
● When the Mute Participants Except Lecturer option is enabled in the Conference Profile, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. ● Gathering is not supported in Cascading Conferences. Polycom®, Inc.
Page 258: Flags Controlling Cascading Layouts
The option to play a tone when the cascading link is established is enabled by setting the System Flag CASCADE_LINK_PLAY_TONE_ON_CONNECTION to YES. Default value: NO. The tone volume is controlled by the same flag as the IVR messages and tones: IVR_MESSAGE_VOLUME. Polycom®, Inc.
Page 259: Possible Cascading Topologies
Collaboration Server and one MGC. ● Multiple Cascade Links enabling Cascading between RMXs hosting conferences that include Immersive Telepresence Rooms (ITP) such as Polycom’s OTX and RPX Room Systems can be defined. For more information see Creating Multiple Cascade Links Between Telepresence Conferences.
Page 260: Basic Cascading Using Ip Cascaded Link
B. Once the DTMF codes are entered and forwarded to the Entry Queue on MCU B, the IVR session is completed, the participant moved to the destination conference and the connection between the two conferences is established. Polycom®, Inc.
Page 261: Automatic Identification Of The Cascading Link
In this topology, an IP participant calls another IP participant over an ISDN link between two gateways. ● Gateway to MCU Gateway to MCU/ MCU to Gateway Topology In this topology, an IP participant calls a conference running on an MCU via a gateway and over an ISDN link. Polycom®, Inc.
Page 262: Guidelines
[GW Profile ID] - The ID of the Gateway Profile defined on Gateway A to be used for routing the call to the Gateway B. [GW Profile ISDN/PSTN number] - The dial-in number assigned to the Gateway Profile defined on Gateway B, including the required country and area codes. Polycom®, Inc.
Page 263: Gateway To Mcu Calls Via Isdn Cascading Link
Information required that is not part of the dialing string: [Destination Conference ID] - Only if using the Entry Queue on MCU B for routing calls or creating new ad hoc conferences. The ID of the destination conference on MCU B. Polycom®, Inc.
Page 264: Mcu To Mcu Calls Via Isdn Cascading Link
Modifying the Default IP Network Service. ● ISDN Network Service is configured in both MCUs. For more details, Modifying an ISDN/PSTN Network Service. ● Configuring a Gateway Profile and assigning dial-in ISDN/PSTN numbers. For details, see Defining the Gateway Profile. Polycom®, Inc.
Page 265 Entry Queue or conference running on MCU B (for example 54145106). MCU A dials out to an Entry Queue or conference B running on MCU B using the Entry Queue number (for example 54145106) or the conference number. Polycom®, Inc.
Page 266 Motion Sharpness Encryption                                    Polycom®, Inc.
Page 267 Collaboration Server Gateway (user to Latest Codian version user) RealPresence Radvision User calls via a Radvision Gateway to a RealPresence Collaboration Collaboration Gateway Remote User behind RealPresence Server v. 7.1 Server MCU Collaboration Server Gateway (user to Latest Radvision version user) Polycom®, Inc.
Page 268 User calls directly to a DMA controlled RealPresence Collaboration Collaboration environment Server v. 7.1 Server Gateway RealPresence RealPresence A dial out participants calls to a remote RealPresence Collaboration Collaboration Collaboration conference on a DMA controlled Server v. 7.1 Server MCU Server Gateway environment Polycom®, Inc.
Page 269: Suppression Of Dtmf Forwarding
A will not be forwarded to conference B. This is done to prevent an operation requested by a participant individually (for example, mute my line) to be applied to all the participants in conference B. Flag range (in seconds): 0 - 360000 This flag is defined on MCU A (the calling MCU). Polycom®, Inc.
Page 270: Star Cascading Topology
 MGC with version 9.0.4 can be used on level 2 if RealPresence Collaboration Server version 7.0.2 and higher is deployed in level 1 ● If an MGC is deployed on level 1:  MGC or RealPresence Collaboration Server can be used on level 2. Polycom®, Inc.
Page 271 Level 2 RealPresence Collaboration Server Level 1 RealPresence CP - CIF 768Kb/s, 2Mb/s Collaboration Server Level 2 RealPresence Collaboration Server Level 1 CP - CIF 263 768Kb/s, 2Mb/s HDX, VSX Level 2 RealPresence CP - CIF 264 Collaboration Server Polycom®, Inc.
Page 272: Creating A Cascade Enabled Dial-Out/Dial-In Participant Link
(second) MCU, the participant properties can be saved in the Address Book of the MCU for future repeated use of the cascaded link. To define the dial-out cascade participant link: 1 In the Conferences pane, select the conference. Polycom®, Inc.
Page 273 Dialing Direction Select Dial-out. Type Select H.323. IP Address Enter the IP address of the Signaling Host of the MCU running the other (second) conference, where the cascade enabled Entry Queue is defined. Polycom®, Inc.
Page 274 If the conference has a password and you do not want to include the password in the dial string, set the ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD flag to YES. For more information see Modifying System Flags. Alias Type Select E.164 (digits 0-9, *, #). 4 Click the Advanced tab. Polycom®, Inc.
Page 275 New Participant – Dial-in Cascade Link Field Description Display Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field. Dialing Direction Select Dial-in. Type Select H.323. Polycom®, Inc.
Page 276 4 In the Cascaded Link field, select:  Slave, if the participant is defined in a conference running on a Slave MCU.  Master, if the participant is defined in a conference running on the Master MCU. 5 Click the OK button. Polycom®, Inc.
Page 277: Cascading Via Entry Queue
This dial-out participant functions as the link between the two conferences. ● (Optional) Enabling the cascaded linked participant to connect to the linked conference (Conference A) without entering the conference password. This can be done by modifying the default settings of the relevant system flag. Polycom®, Inc.
Page 278: Creating The Cascade-Enabled Entry Queue
Master MCU (MCU at the center of the topology) is dialing. If you are defining an HD cascaded Entry Queue, it is recommended to select the same Profile that is selected for both conferences. Polycom®, Inc.
Page 279: Creating The Dial-Out Cascaded Link
4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: a Using the MCU’s IP Address and the Alias string - see Method Polycom®, Inc.
Page 280 Master MCU (in the center of the topology).  Master, if the participant is defined in a conference running on the Master MCU (in the center of the topology) dialing from the Master MCU to the Slave MCU. Polycom®, Inc.
Page 281: Enabling Cascaded Conferences Without Password
When conferences are cascaded, the Participant List pane of each of the two conferences will display a linked icon ( ); a dial-in linked icon in the destination conference (Conference B) and a dial-out linked icon in the linked conference (Conference A). Polycom®, Inc.
Page 282: Ning On The Realpresence Collaboration Server
In the MGC Manager application, define a new participant as follows: 1 In the Participant Properties dialog box, enter a Participant Name, select Dial-out and H.323. 2 Define the dialing string as described in step in the procedure for defining the dial-out cascaded link. Polycom®, Inc.
Page 283: Cascading Conferences - H.239-Enabled Mih Topology
● Utilizing the connection abilities of different MCUs, for example, different communication protocols, such as, serial connections, ISDN, etc. ● Significant call cost savings to be realized by having participants call local MCUs which in turn call remote MCUs, long distance. Polycom®, Inc.
Page 284: Mih Cascading Levels
 MGC version 9.0.4 can be used on level 2 and level 3,  DST MCS 4000 and other MCUs can be deployed on levels 3 and 4. ● If an MGC is deployed on level 1:  MGC or RMX can be used on level 2. Polycom®, Inc.
Page 285: Mih Cascading Guidelines In Cp Licensing
● When the DST MCS 4000 is on level 3 and acting as slave to level 2, the RMX on level 2 must dial out to it in order for the DST MCS 4000 to be identified as slave. The link between the two MCU (dial out participant) is defined as a standard participant and not as a cascading link. Polycom®, Inc.
Page 286  MGC does not support H.264 High Profile, therefore when MGC is part of the Cascading topology, do not select High Profile on the RMX system.  DTMF codes should be defined with the same numeric codes in the IVR services assigned to the cascading conferences. Polycom®, Inc.
Page 287 Level 2 CP/VSW -HD 1.5Mb/s, 1Mb/s, 2Mb/s Level 3 MCS 4000 Level 2 CP - CIF 768kb/s, 2Mb/s Level 3 MCS 4000 * When MGC is on Level 3, Content cannot be shared between Level 2 and Level 3. Polycom®, Inc.
Page 288: Mgc To Realpresence Collaboration Server Cascading
MCU and the name of the master The alias that will be used to identify the conference running on the RealPresence dial-in participant can be the name of the Collaboration Server. calling slave conference. Set the Cascading option as Master. Polycom®, Inc.
Page 289 MGC. RealPresence Collaboration Server. Define the dial-out participant (Cascaded Link) to the conference running on the RealPresence Collaboration Server. Polycom®, Inc.
Page 290 In such a case, you must also change the MGC flag ENABLE_H239_ANNEX_T setting to NO.  FORCE_1X1_LAYOUT_ON_CASCADED_LINK_CONNECTION=YES (default). Set this flag to NO If the MGC is functioning as a Gateway and participant layouts on the other network are not to be forced to 1X1. Polycom®, Inc.
Page 291 Collaboration Server to the MGC. To define the Cascading Entry Queue in the MGC: 1 In the MGC Manager, expand the MCU tree. 2 Right-click the Meeting Rooms, Entry Queues and SIP Factories icon and click New Entry Queue. Polycom®, Inc.
Page 292 2 In the Connection Type field, select Dial-out. 3 In the Interface Type list field, select H.323. 4 There are two methods to define the dialing string to the other conference: a Using the MCU’s IP Address and the Alias string - Method A Polycom®, Inc.
Page 293 <MCU Prefix EQ ID>##<Conference ID>##<Password> (Password is optional) For Example: 9251002##12001##1234 MCU Prefix as Password (optional) registered in Cascade-enabled Conference ID EQ ID gatekeeper 5 Click the Advanced tab and in the Node Type field, select Terminal. Polycom®, Inc.
Page 294 Defining the Cascade Enabled Entry Queue on the RealPresence Collaboration Server If the dialing is done from the conference running on the MGC that is the Master MCU, a Cascade-enabled Entry Queue must be defined on the RealPresence Collaboration Server setting it as Slave. Polycom®, Inc.
Page 295 Defining the Dial-out Participant on the RealPresence Collaboration Server If the dialing is done from a conference running on the RealPresence Collaboration Server to the conference running on the MGC, the dial-out participant is defined in the conference running on the RealPresence Polycom®, Inc.
Page 296 4 In the Dialing Direction field, select Dial-out. 5 In the Type list field, verify that H.323 is selected. 6 There are two methods to define the dialing string: a Using the MCU’s IP Address and the Alias string - Method A Polycom®, Inc.
Page 297 In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination Conference ID, and Password, as follows: <MGC Prefix EQ ID>##<Conference ID>##<Password> (Password is optional) 7 Click the Advanced tab and in the Cascade field, select the Slave option. Polycom®, Inc.
Page 298 Defining Cascading Conferences 8 Click OK. The cascade-enabled dial-out link is created and the system automatically dials out to connect the participant to the local conference, as well as the destination conference on the MGC. Polycom®, Inc.
Page 299: Meeting Rooms
● RealPresence Collaboration Server (RMX) 4000 — 2000 The system is shipped with four default Meeting Rooms: Default Meeting Rooms List Meeting Room Name Default Line Rate Maple_Room 1001 384 Kbps Oak_Room 1002 384 Kbps Juniper_Room 1003 384 Kbps Fig_Room 1004 384 Kbps Polycom®, Inc.
Page 300: Use Time Out As Dtmf Delimiter
A System Reset in not required for the flag setting to take effect. For more information see, Modifying System Flags Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. Polycom®, Inc.
Page 301 SIP Servers. Displays the Meeting Room ID. This number must be communicated to H.323 conference participants to enable them to dial in. Duration Displays the duration of the Meeting Room in hours using the format HH:MM (default 01:00). Polycom®, Inc.
Page 302: Use Time Out As Dtmf Delimiter
Users are able to change the behavior of the policy of number collection for VMR Entry Queues, Conference-IDs and Passwords, allowing a time-out to be used as a stop indicator for the input string. In previous versions, a # input at the end of the input string indicated completion of the input. Polycom®, Inc.
Page 303: Meeting Room Toolbar & Right-Click Menu
Meeting Room. Dial out to AVC participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference. Polycom®, Inc.
Page 304: Creating A New Meeting Room
A/V MCU and be an active participant in the conference. Microsoft Lync is not supported by Collaboration Server (RMX) 1800-0. For more information, see Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference. Polycom®, Inc.
Page 305: Entry Queues, Ad Hoc Conferences And Sip Factories
ISDN/PSTN Network Service. You can allocate the two dial-in numbers from the same ISDN/PSTN Network Service or from two different ISDN/PSTN Network Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. Polycom®, Inc.
Page 306: Defining A New Entry Queue
Entry Queues, Ad Hoc Conferences and SIP Factories The Entry Queue can also be used as part of the Gateway to Polycom® RealPresence DMA solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to RealPresence DMA™ system. Gateway functionality is not supported by Collaboration Server (RMX) 1800-0.
Page 307 To define a new Entry Queue: 1 In the RMX Management pane, In the Rarely Used menu, click Entry Queues. 2 In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Polycom®, Inc.
Page 308 Enter a unique number identifying this conferencing entity for dial in. Default string length is 4 digits. If you do not manually assign the ID, the MCU assigns one after the completion of the definition. The ID String Length is defined by the flag NUMERIC_CONF_ID_LEN in the System Configuration. Polycom®, Inc.
Page 309 ISDN/PSTN Network Service. ISDN/PSTN Network The default Network Service is automatically selected. To select a different Service ISDN/PSTN Network Service in the service list, select the name of the Network Service. Polycom®, Inc.
Page 310: Listing Entry Queues
The Entry Queue Properties dialog box is displayed. All the fields may be modified except Routing Name. Transit Entry Queue A Transit Entry Queue is an Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. Polycom®, Inc.
Page 311: Setting A Transit Entry Queue
To cancel the Transit Entry Queue setting: 1 In the RMX Management pane, Rarely Used list, click Entry Queues. 2 In the Entry Queues list, right-click the Transit Entry Queue entry, and then click Cancel Transit Entry Queue. Polycom®, Inc.
Page 312: Ivr Provider Entry Queue (Shared Number Dialing)
IVR services. Call Flow The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com. The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as IVR Only Service Provider.
Page 313: Using External Ivr Services Via The Mccf-Ivr Package
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 314: Call Flows
2 The MCU answers the call and waits for the IVR media file requests from the application server. The MCU does not control the call while the call is in the Entry Queue. Polycom®, Inc.
Page 315: Guidelines For Using External Ivr Services Via The Mccf-Ivr Package
Call Flow for TIP Endpoints from a Polycom ITP System The following describes how a TIP call from Cisco TPS endpoints or TIP calls from a Polycom ITP system working as a TIP call is placed into the IVR-controlled Entry Queue and is then connected to a conference: 1 A TIP call is routed through the application server to the IVR-controlled Entry Queue.
Page 316: Configuring The Mcu To Support External Ivr Services Via The Mccf-Ivr
1 In the RMX Management pane, click Entry Queues. 2 In the Entry Queues pane, click the New Entry Queue icon. The New Entry Queue dialog box is displayed. 3 In the Display Name field, type an appropriate display name for the Entry Queue. Polycom®, Inc.
Page 317: Sip Factories
SIP factory is registered, the option to register Factories must be selected in the Default IP Network Service. The maximum of number of SIP Factories that can be defined is 40. Creating SIP Factories To create a new SIP Factory: 1 In the RMX Management pane, Rarely Used list, click SIP Factories. Polycom®, Inc.
Page 318 Display Name, the ID (such as Conference ID) is used as the Routing Name. Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile. Polycom®, Inc.
Page 319: Sip Registration & Presence For Entry Queues And Sip Factories With Sip Servers
● The Entry Queue or SIP Factory must be added to the Active Directory as a User. ● SIP Registration must be enabled in the Profile assigned to the Entry Queue or SIP Factory. For more information see Defining New Profiles. Polycom®, Inc.
Page 320: Monitoring Registration Status
Entry Queue level and at the conference level. At the Entry Queue level, the MCU queries the external database server whether the participant has the right to create a new conference. At the conference level the MCU verifies whether the participant can join the conference and if Polycom®, Inc.
Page 321: Gateway To Polycom® Distributed Media Application™ (Dma™) 7000
Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the Collaboration Server. Each Collaboration Server conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Page 322: Address Book
The maximum of number of Address Book entries that can be defined on the RealPresence Collaboration Server is 4000. ® ® ® When using the Polycom RealPresence Resource Manager Global Address Book, all entries are listed. The Address Book can be organized into a multi-level hierarchical structure. It can be used to mirror the organizational layout of the enterprises and it is especially suitable for large-scale enterprises with a considerable number of conference participants and organizational departments and divisions.
Page 323: Viewing The Address Book
Web Client is accessed, the Address Book pane is displayed. The Address Book contains two panes: ● Navigation pane - Contains the hierarchical tree and All Participants list. ● List pane - Displays the list of all the members of the selected group and sub-groups. Polycom®, Inc.
Page 324: Displaying And Hiding The Group Members In The Navigation Pane
Participants List Pane Information The Participants List pane displays the following information for each participant: Participants List Pane Field/Option Description Type Indicates whether the participant is a video ( ) or voice ( Name Displays the name of the participant. Polycom®, Inc.
Page 325: Displaying And Hiding The Address Book
You can add a participant or multiple participants to a new conference, ongoing conferences, or to Conference Templates by using the drag-and-drop operation. In SVC-based conferences, only dial-in participants can be added from the address book. Multiple selection of group levels is not available. Polycom®, Inc.
Page 326: Adding A Group From The Address Book To Conferences
Groups can contain participants and sub-groups. You can define up to ten levels in the Main group. Managing Groups in the Address Book To manage the groups in the Address Book: 1 In the Address Book Navigation pane, right-click the group you want to manage. The Groups menu is displayed. Polycom®, Inc.
Page 327 2 Click and hold the left mouse button and drag the selection to the new location. The new location can be either the Main root level or another group level. The group and all its members (participants and groups) are moved to the new address book location. Polycom®, Inc.
Page 328: Managing The Address Book
1 In the Address Book - Navigation pane, select the group to where you want to add the new participant. 2 Click the New Participant button ( ) or right-click the group to where you want to add the participant and select the New Participant option. Polycom®, Inc.
Page 329 This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see Site Names Definition Note: This field is displayed in all tabs. Polycom®, Inc.
Page 330 Use of the E.164 Number is dependent on the setting of the REMOVE_IP_IF_NUMBER_EXISTS System Flag. For more information see Substituting E.164 Number in Dial String. • This field is removed from the dialog box when the ISDN/PSTN protocol is selected. Polycom®, Inc.
Page 331 • SIP URI - Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host]. For example, sip:dan@polycom.com. Note: If the SIP Address field contains an IPv6 address, it must be surrounded by square brackets, for example, [::1].
Page 332 Select Auto to let the MCU select the video protocol according to the endpoint’s capabilities. Resolution The Auto check box is automatically selected to use the Resolution defined for the conference. To specify the Resolution for the participant, select the required resolution from the drop-down menu. Polycom®, Inc.
Page 333 Information tab and type the necessary details in the Info 1-4 fields. Text in the info fields can be added in Unicode format (length: 31 characters). 7 Click OK. The new participant is added to the selected group in the address book. Polycom®, Inc.
Page 334: Substituting E.164 Number In Dial String
Add Participant to Address Book button ( ), or right-click and select Add Participant to Address Book. The participant is added to the Address Book. Alternatively, you could: a Double-click the participant’s icon, or right-click the participant icon and select Participant Properties. Polycom®, Inc.
Page 335: Modifying Participants In The Address Book
Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: 1 In the Address Book - Navigation pane, select the group to where the participant to modify is listed. Polycom®, Inc.
Page 336: Deleting Participants From The Address Book
When the participant belongs to multiple groups, a message is displayed requesting whether to delete the participant from the Address Book or from the current selected group. Select:  Current group to delete the participant from the selected group Polycom®, Inc.
Page 337: Copying Or Moving A Participant
4 In the Address Book - Navigation pane, navigate and select the group in which you want to paste the participant. 5 Right-click the selected group, and click one of the following Paste functions from the drop-down menu: Polycom®, Inc.
Page 338: Searching The Address Book
The entries in an address book group can be filtered to display only the entries (participants or groups) that meet criteria that you specify and hides entries that you do not want displayed. It enables you to select and work with a subset of Address Book entries. Polycom®, Inc.
Page 339: Filtering Address Book Data Using A Predefined Pattern
2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. A drop-down menu is displayed containing all the matching patterns that can be applied to the selected field. Polycom®, Inc.
Page 340: Filtering Address Book Data Using A Custom Pattern
To filter the data in an address book group: 1 In the Address Book - Navigation pane, select the group to filter. 2 In the Address Book - List pane, in the column that you want to use for filtering, click the filter ( ) button. Polycom®, Inc.
Page 341 4 In the Condition - Column text matches field, enter the filtering pattern. For example, to list only endpoints that include the numerals 41 in their name, enter 41. 5 To add filtering patterns to further filter the list or fine tune your search, click Add Condition. Polycom®, Inc.
Page 342: Clearing The Filter
To clear the filter and display all entries: 1 In the filtered Address Book column heading, click the Active Filter indicator. The pattern matching options menu is displayed. 2 Click (All). The filter is deactivated and all the group/level entries are displayed. Polycom®, Inc.
Page 343: Obtaining The Display Name From The Address Book
1 On the Collaboration Server main menu bar, select Setup > Customize Display Settings > Ongoing Conferences. The Ongoing Conferences dialog box is displayed. 2 Select the Obtain display name from address book check box to enable the feature or clear the check box to disable the feature. 3 Click OK. Polycom®, Inc.
Page 344: Importing And Exporting Address Books
Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 345: Upgrading And Downgrading Considerations
The RealPresence Resource Manager includes a Global Address Book (GAB) with all registered endpoints. This address book can be used by the RealPresence Collaboration Server users to add participants to conferences. Integration with Resource Manager ● The RealPresence Collaboration Server can use only one address book at a time. Polycom®, Inc.
Page 346 To Integrate the RealPresence Resource Manager Global Address Book (GAB) with the Collaboration Server: 1 In the RealPresence Resource Manager, manually add the Polycom Collaboration Server system to the RealPresence Resource Manager as directed in the RealPresence Resource Manager Operations Guide.
Page 347: Scheduling Reservations
 Participants are connected to all the ongoing conferences until all system resources are used ● If sufficient resources are not available in the system and a scheduled Reservation cannot be activated, the Reservation is deleted from the schedule. Polycom®, Inc.
Page 348: Reservations
● All existing reservations are erased by the Standard Restore option of the Administration > Tools > Restore Factory Defaults procedure. ● Reservations can also be scheduled from Conference Templates. For more information see Scheduling a Reservation From a Conference Template. Polycom®, Inc.
Page 349: Using The Reservation Calendar
Click to show the next day or week, depending on whether Show Day or Show Week is the selected. Next Click to show the current date in the Reservation Calendar in either Show Day or Show Week view. Today Polycom®, Inc.
Page 350: Reservations Views
In all views the Main Window List Pane header displays the total number of reservations in the system. Week View By default the Reservation Calendar is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed. Polycom®, Inc.
Page 351: Today View
All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom®, Inc.
Page 352: Changing The Calendar View
To change between Week and Day views: 1 In Week View: In the Reservation Calendar toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View. Polycom®, Inc.
Page 353 2 To sort the data by any field (column heading), click on the column heading. symbol is displayed in the column heading indicating that the list is sorted by this field, as well as the sort order. 3 To toggle the column’s sort order, click on the column heading. Polycom®, Inc.
Page 354: Scheduling Conferences Using The Reservation Calendar
» Right-click and select New Reservation to create a reservation of ½ hour default duration. Method III – To interactively define the duration: 1 In the calendar, click & drag to expand the time slot to select the required Date, Start Time and Duration for the reservation. Polycom®, Inc.
Page 355 The duration of reservations created by any of the above methods can be modified in the Scheduler tab of the New Reservation dialog box. To create a new reservation: 1 Open the Reservation Calendar. 2 Select a starting time slot. Polycom®, Inc.
Page 356 Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference. If the user wants to save the current parameters, a different Profile with these parameters must be assigned, or a different Profile with the new parameters must be created. Polycom®, Inc.
Page 357 Select this option to set up a Recurring Reservation - a series of Reservations to be repeated Meeting on a regular basis. To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly. Polycom®, Inc.
Page 358 End By Date: mm/dd/yyyy - Specifies a date for the last occurrence of the recurring series of Reservations. The End By Date value can be adjusted by typing in the date field or by clicking the arrow button and using the calendar utility. Default: Current date. Polycom®, Inc.
Page 359 Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated. Changes made to this information before it becomes an ongoing conference will be saved to the CDR. For more information see Information Tab. Polycom®, Inc.
Page 360: Managing Reservations
Calendar. Clicking on a Reservation selects the Reservation. A dark blue border is displayed around the edges of the Reservation indicating that it has been selected. The Start Time of the Reservation is represented by the top edge of the square while the End Time is represented by the bottom edge. Polycom®, Inc.
Page 361 2 Double-click, or right-click and select Reservation Properties, to select the reservation to be viewed or modified. The Reservation Properties – General dialog box opens. 3 Select the tab(s) of the properties you want to view or modify. 4 Optional. Modify the Reservation Properties. Polycom®, Inc.
Page 362: Adjusting The Start Times Of All Reservations
Daylight Saving Time (DST) or a physical move:. Adjustment of Reservation Time should only be performed after adjustment of Collaboration Server Time is completed as a separate procedure. 1 On the Collaboration Server menu, click Setup > RMX Time. The RMX Time dialog box opens. Polycom®, Inc.
Page 363 5 Click the Adjust button to apply the change to all the reoccurring reservations currently scheduled on the Collaboration Server. When adjusting the start time of 1000 - 2000 reservations, an Internal communication error message may appear. Ignore this message as the process completes successfully. Polycom®, Inc.
Page 364: Deleting Reservations
Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active. Polycom®, Inc.
Page 365 Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed. Polycom®, Inc.
Page 366: Operator Assistance & Participant Move
(interactively or using the right-click menu). ● The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. ● The operator can move participants between ongoing Continuous Presence conferences. Polycom®, Inc.
Page 367: Operator Conference Guidelines
To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: ● IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. ● A Conference Profile with the Operator Conference option enabled. ● An active Operator conference with a connected Operator participant. Polycom®, Inc.
Page 368: To Define A Conference Ivr Service With Operator Assistance Options
13 Click the General tab. The New Conference IVR Service - General dialog box opens. 14 Select the messages that will be played during the conference. For more information, see Conference IVR Service Properties - General Voice Messages. Polycom®, Inc.
Page 369 Operator conference for one-on-one conversation. By default, all participants can use this code.  00 for conference help - the conference chairperson (default) can request help for the conference. In such a case, the operator joins the conference. Polycom®, Inc.
Page 370: To Define An Entry Queue Ivr Service With Operator Assistance Options
Conference IVR Service - Welcome Message dialog box. 7 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 8 Select the required voice messages. For more information, see Entry Queue IVR Service Properties - Conference Polycom®, Inc.
Page 371: To Define A Conference Profile For An Operator Conference
2 In the Conference Profiles pane, click New Profile. The New Profile – General dialog box opens. 3 Define the Profile name and, if required, the Profile general parameters. For more details, see New AVC CP Profile - General Parameters. Polycom®, Inc.
Page 372 Operator Assistance & Participant Move 4 Click the Operator Conference check box. 5 Click the Advanced tab. The New Profile – Advanced dialog box opens. Polycom®, Inc.
Page 373: Starting An Ongoing Operator Conference
A new Profile is created and added to the Conference Profiles list. Starting an Ongoing Operator Conference To start a conference from the Conference pane: 1 In the Conferences pane, click New Conference ( ). The New Conference – General dialog box opens. Polycom®, Inc.
Page 374 Define the duration of the conference in hours using the format HH:MM (default 01:00). Notes: • The Operator conference is automatically extended up to a maximum of 168 hours. Therefore, the default duration can be used. • This field is displayed in all tabs. Polycom®, Inc.
Page 375 Maximum Number of Enter the maximum number of participants that can connect to an Operator Participants conference (you can have more than two), or leave the default selection (Automatic). Maximum number of participants that can connect to an Operator conference: Polycom®, Inc.
Page 376: Saving An Operator Conference To A Template
To save an ongoing Operator conference as a template: 1 In the Conferences list, select the Operator conference you want to save as a Template. 2 Click the Save Conference to Template button. Right-click and select Save Conference to Template. Polycom®, Inc.
Page 377: Starting An Operator Conference From A Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 378: Monitoring Operator Conferences And Participants Requiring Assistance
Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active). When requiring or requesting operator assistance, the Collaboration Server management application displays the following: Polycom®, Inc.
Page 379: Participant Alerts List
Participants list of the Entry Queues or ongoing conference where they are awaiting assistance. The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference). Polycom®, Inc.
Page 380: Audible Alarms
Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated Audible Alarms are immediately halted. For more details on Audible alarms and their configuration, see Audible Alarms. Polycom®, Inc.
Page 381: Conference Templates
● A Reservation that has become an ongoing conference can be saved as Conference Template. ● SIP Factories and Entry Queues cannot be saved as Conference Templates. ● The conference specified in the Conference Template can be designated as a Permanent Conference. For more information see Permanent Conference. Polycom®, Inc.
Page 382: Using Conference Templates
Toolbar Buttons The Conference Template toolbar includes the following buttons: Conference Templates – Toolbar Buttons Button Description New Conference Template Creates a new Conference Template. Delete Conference Template Deletes the Conference Template(s) that are selected in the list. Polycom®, Inc.
Page 383: Creating A New Conference Template
● From scratch - defining the conference parameters and participants ● Saving an ongoing conference as Template Creating a new Conference Template from Scratch To create a new Conference Template: 1 In the Collaboration Server main screen, click the Conference Templates pane. Polycom®, Inc.
Page 384 Templates can be assigned dial-in numbers that are already assigned to other conferencing entities, but when the template is used to start an ongoing conference or schedule a reservation, it will not start if another ongoing conference, Meeting Room, or Entry Queue or Gateway Profile is using this number. Polycom®, Inc.
Page 385 To have a permanent conference, select the Permanent Conference check box. The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. 5 You can add participants to the template from the Address Book as desired. Polycom®, Inc.
Page 386 The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see Adding a New participant to the Address Book Directly. 7 Modify the fields of the General dialog box. Polycom®, Inc.
Page 387 The Media Sources dialog box opens. The Media Sources dialog box enables you to set up and save, Display Name, Duration and Personal Layout and Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. Polycom®, Inc.
Page 388 14 Click the OK button. The participant you have defined is added to the Participants List. The New Participant dialog box closes and you are returned to the New Template – Participant dialog box (which has remained open since step 6). Polycom®, Inc.
Page 389: Saving An Ongoing Or Avc-Cp Operator Conference As A Template
Any ongoing or AVC-based CP Operator Conference can be saved as a template. To save an ongoing or AVC-based CP Operator Conference as a template: 1 In the Conferences List, select the conference or Operator Conference to be saved as a Template. Polycom®, Inc.
Page 390: Starting An Ongoing Conference From A Template
An ongoing conference can be started from any Template saved in the Conference Templates list. In SVC-based templates, only defined dial-in participants may be part of the conference. To start an ongoing conference from a Template: 1 In the Conference Templates list, select the Template you want to start as an ongoing conference. Polycom®, Inc.
Page 391: Starting An Operator Conference From A Template (Avc Conferencing)
An ongoing Operator conference can be started from an Operator Template saved in the Conference Templates list. To start an ongoing Operator conference from an Operator Template: 1 In the Conference Templates list, select the Operator Template to start as an ongoing Operator conference. Polycom®, Inc.
Page 392: Scheduling A Reservation From A Conference Template
You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 393 The Reservation Properties dialog box is displayed. The Display Name of the Reservation is taken from the Conference Template Display Name. For a full description of the Reservation Properties fields see Creating a New Reservation. 3 Modify the fields of the Reservation Properties. Polycom®, Inc.
Page 394: Deleting A Conference Template
● You can select a single, multiple or all Conference Templates to be exported. ● Both Conference Templates and their associated Conference Profiles can be exported and imported simultaneously when enabling the Export includes conference profiles or Import includes conference profiles options. Polycom®, Inc.
Page 395: Exporting Conference Templates
1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates list pane is displayed. 2 Click the Export Conference Templates button, or right-click the Conference Templates list, and then select Export Conference Templates. The Conference Templates - Export dialog box is displayed. Polycom®, Inc.
Page 396: Exporting Selected Conference Templates
To export selected Conference Templates: 1 In the Conference Templates list, select the templates you want to export. 2 Right-click the Conference Templates to be exported, and then click Export Selected Conference Templates. The Conference Templates - Export dialog box is displayed. Polycom®, Inc.
Page 397: Importing Conference Templates
1 In the Collaboration Server Web Client main window, click the Conference Templates tab. The Conference Templates are displayed. 2 Click the Import Conference Templates button, or right-click the Conference Templates pane, and then click Import Conference Templates. The Conference Templates - Import dialog box is displayed. Polycom®, Inc.
Page 398  A Conference Template already exists  An associated Conference Profile is not defined in the Conference Profiles list When one or more Conference Templates are not imported, a Message Alert window is displayed with the templates that were not imported. Polycom®, Inc.
Page 399 6 Click Cancel to exit the Message Alerts window. The imported Conference Templates are added to the Conference Templates list. When the Import includes conference profiles check box is selected, the imported Conference Profiles are added to the Conference Profiles list. Polycom®, Inc.
Page 400: Start A Conference
Starting an Ongoing Conference From a Template. ● Clicking on the link included in a Microsoft Outlook Polycom Meeting Invitation or by manually dialing the numbers displayed in the invitation using the endpoint's numeric input device. This option is valid to AVC participants only.
Page 401: Start An Avc Cp Conference From The Conferences Pane
If you are the meeting chairperson or organizer using the Collaboration Server Web Client to start your own meeting, you need to communicate the default conference ID (or the one you created) to the other conference participants so that they can dial in. Polycom, Inc.
Page 402: General Tab
Start a Conference General Tab You can define parameters such as your display name, conference profile, conference password, and duration in the General tab. The following table describes the information displayed in the General Tab. Polycom, Inc.
Page 403 The system displays the name of the default Conference Profile. Select the required Profile from the list. The Conference Profile includes the conferencing mode, conference line rate, media settings and general settings. For a detailed description of Conference Profiles, see Using Conference Profiles. Polycom, Inc.
Page 404 Default: 0 participants. (Collaboration Server Maximum: 1500/2000/4000 only) • x Mode: 720 participants (Double card assembly, with all ports are set to Audio Only). • x Mode: 360 participants (Single card assembly, with all ports are set to Audio Only). Polycom, Inc.
Page 405 Network Service. This number cannot be assigned to another Conference/Reservation/Meeting Room/Gateway Profile Dial-in Number (2) By default, the second dial-in number is not defined. To define a second dial-in number, enter a required number from the dial-in number range defined for the selected Network Service. Polycom, Inc.
Page 406: Participants Tab
For dial-out connection, displays the IP address or phone number of the endpoint called by the RealPresence Collaboration Server. • For dial-in connection, displays the participant’s IP address or phone number used to identify and route the participant to the appropriate conference. Polycom, Inc.
Page 407 SVC conferences. Buttons Click to define a new participant. For more information, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide, Adding a New participant to the Address Book Directly. Remove Click to remove the selected participant from the conference.
Page 408: Information Tab
Information Tab In the Info fields, you can add general information about the conference, such as contact person name, company name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched. Polycom, Inc.
Page 409: Media Sources Tab
You can define a new layout, and override the original layout that defined in the Conference Profile. Furthermore you can define any participant into a specific window in the new layout. For more information, Video Forcing (AVC-Based CP and Mixed CP and SVC Conferences). Polycom, Inc.
Page 410: Starting A Mixed Cp And Svc Or Svc Only Conference From The Conferences Pane
2 Select a Profile set to SVC or Mixed CP and SVC Conferencing Mode. 3 Set parameters in the General, Information, Media Sources, and Participants tabs. For more information on parameters, see General Tab, Participants Tab, Information Tab, and Media Sources Tab. Polycom, Inc.
Page 411: Scheduling An Avc-Based Reservation
Number field blank to let the system automatically assign a number from the dial-in range defined for the selected ISDN/PSTN Network Service. 5 Click the OK button. A confirmation box is displayed stating that the Reservation time is past due and that the conference will become ongoing. Polycom, Inc.
Page 412: Starting An Ongoing Conference From A Template
Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. If an ongoing conference, Meeting Room or Entry Queue with the same Display Name, Routing Name or ID already exist in the system, the conference will not be started. Polycom, Inc.
Page 413: Starting A Meeting From Microsoft Outlook Using Polycom Add-In
Starting a Meeting from Microsoft Outlook Using Polycom Add-in This section is applicable for CP-AVC only conferences. Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite ® attendees to video enabled meetings via Microsoft Outlook .
Page 414: Conference And Participant Level Operations
In the MCUs list pane, click the MCU in which to create the conference. b In the Conferences List pane, right-click, and select Paste Conference. The conference is pasted to the MCU with its Display Name assigned by the system. Polycom, Inc.
Page 415: Paste Conference As
In the MCUs list pane, click the MCU in which to create the conference. b In the Conferences List pane, right-click, and select Paste Conference As. The Conference Properties dialog box is displayed. 2 Modify the conference information as required. 3 Click OK to paste and start the new conference. Polycom, Inc.
Page 416: Participant Operations
Unblock Audio button ( ) becomes active. Unblock Audio Resume the audio transmission from the conference to the participant. The Block Audio button ( ) becomes active. Change to Define the selected participant as the conference leader/chairperson. Chairperson Polycom, Inc.
Page 417 To implement AGC for the participant audio, the ENABLE_AGC System (AVC Only) Flag in system.cfg must be set to YES. The flag default value is NO. • Enabling AGC may result in amplification of background noise. Participant View all Participant Properties. Properties Polycom, Inc.
Page 418: Copy, Cut And Paste Participant
In the MCUs list pane, click the MCU hosting the conference into which you wish to add the participant. b In the Conferences list pane, click the conference into which you want to paste the copied/cut participant. c Right-click the Participants list pane, and select Paste Participant. The participant is connected to the conference. Polycom, Inc.
Page 419: Paste Participant As
2 Modify the participant information as required. For more information, see Address Book. Optional. If not already in the Address Book, both the copied/cut participant and the new one can be added to the Address Book. 3 Click OK to connect the new participant to the selected conference. Polycom, Inc.
Page 420: Moving Participants Between Conferences
Flag Setting Encrypted Conference Encrypted Move Enabled? ● When moving dial-out participants who are disconnected to another conference, the system automatically dials out to connect them to the destination conference. ● Cascaded links cannot be moved between conferences. Polycom, Inc.
Page 421: Moving Participants Options
1 Display the participants list of the Entry Queue or the source conference by clicking its entry in the Conferences list. 2 In the Participants list, drag the icon of the participant to the Conferences List pane, and drop it on the Operator Conference icon or another ongoing conference. Polycom, Inc.
Page 422: Polycom Conferencing For Microsoft Outlook
Polycom Conferencing for Microsoft Outlook is implemented by installing the Polycom Conferencing Add-in for Microsoft Outlook on Microsoft Outlook® e-mail clients. It enables meetings to be scheduled with video endpoints from within Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon.
Page 423: Setting Up The Calendaring Solution
Setting up the Calendaring Solution The following steps are performed to set up the Calendaring solution: a The administrator installs the Polycom Conferencing Add-in for Microsoft for Microsoft Outlook e-mail clients. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 424 Polycom Conferencing for Microsoft Outlook® There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
Page 425 Enable Calendaring Service Select or clear this check box to enable or disable the Calendaring Service using the Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled. Exchange Server Address Enter the IP address of the Exchange Server.
Page 426 Polycom Conferencing for Microsoft Outlook® Option 2 - Using an alternate Primary SMTP Mailbox a Define the following fields: Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address User Name These fields are defined as for Option 1 above.
Page 427 Polycom Conferencing for Microsoft Outlook® Exchange Integration Configuration - Option 2 Field Description Primary SMTP Mailbox (Optional) Enter the name of the SMTP Mailbox in the Microsoft Exchange Server to be monitored by the Collaboration Server. Note: Although several mailboxes can be assigned to each user in the Microsoft Exchange Server, only the Primary SMTP Mailbox is monitored.
Page 428: Calendaring Guidelines
Exchange Server Name, User Names and Passwords needed to access their accounts. For more information see the Polycom Unified Communications Deployment Guide for Microsoft Environments. The administrator configures the Collaboration Server to have a default Ad-hoc Entry Queue service enabled.If ISDN/PSTN participants are included, up to two ISDN/PSTN dial-in numbers must be...
Page 429 ● Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. ● Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the Collaboration Server Web Client. The following languages are supported: ...
Page 430: Creating And Connecting To A Conference
If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 431: Connecting To A Conference
Participants can connect to the conference in the following ways: ● Participants with Polycom CMA/RealPresence Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 432: Collaboration Server Standalone Deployment
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 433: Conference And Participant Monitoring
Users can monitor a conference or keep track of its participants and progress. All monitoring and operations procedures performed during ongoing conferences can be performed by either of following two methods: ● Using the buttons in the toolbars. Polycom®, Inc.
Page 434: Multi-Selection
Using the Chairperson Password for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed. It enables you to search for, and display a list of, ongoing conferences for which you have the password. Polycom®, Inc.
Page 435: Conference Level Monitoring
The tabs displayed in the Conference Properties dialog boxes are dependent on the Conferencing Mode, the participant authorization, and the Card Configuration Mode of the Collaboration Server (for Collaboration Server 1500/2000/4000) — whether MPMx or MPMRx cards. Polycom®, Inc.
Page 436: Monitoring The Conference In The Conference List Pane
The Conference List pane displays information about ongoing conferences. No status indicator display in the Status column means that the conference is running without problems. One or more of the status indicators may appear in the Status column. Polycom®, Inc.
Page 437 Registered - The conferencing entity is registered with the SIP Server. • Partially Registered - This status is available only in Multiple Networks configuration, when the conferencing entity failed to register to all the required Network Services if more than one Network Service was selected. Polycom®, Inc.
Page 438: Viewing The Properties Of Cp And Mixed Cp And Svc Conferences
Viewing the Properties of CP and Mixed CP and SVC Conferences To view the parameters of an ongoing CP conference: 1 In the Conference list pane, double-click the conference, or right-click the conference and then click Conference Properties. Polycom®, Inc.
Page 439 Routing Name The ASCII name of the conference. It can be used by H.323 and SIP participants for dialing in directly to the conference. It is used to register the conference in the gatekeeper and the SIP server. Polycom®, Inc.
Page 440 MCU according to resource availability. Enable ISDN/PSTN When selected, ISDN/PSTN participants can dial into the conference. Network Service ISDN/PSTN Network When the Enable ISDN/PSTN Network Service is selected, displays the default Service Network Service. Polycom®, Inc.
Page 441 Displays the conference dial in number. 2 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. 3 The following information is displayed in the Advanced tab: Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. Polycom®, Inc.
Page 442 MS AV MCU cascade This field is part of the Microsoft Lync utility and defines the resource usage in mode the cascading relationship between Polycom RealPresence Collaboration Server and Microsoft Lync server. Microsoft Lync is not supported by Collaboration Server (RMX) 18000-0.
Page 443 Display Language Indicates the language of the Gathering Slide field headings. Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 444 Resolution Configuration dialog box. The Maximum Resolution settings for conferences and participants cannot be changed during an ongoing conference. Video Clarity Indicates if Video Clarity is enabled for the conference. Video Clarity is not support by Collaboration Server (RMX) 1800-0. Polycom®, Inc.
Page 445 Content can be sent to H.323/SIP/ISDN endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel. For more (CP only) information see Sending Content to Legacy Endpoints. 6 Click the Video Settings tab to list the video parameters. Polycom®, Inc.
Page 446 When checked, forces the selected layout on all conference participants, and the Personal Layout option is disabled. This option is disabled in a mixed CP and SVC conference. Auto Layout When enabled, the system automatically selects the conference layout based on the number of participants in the conference. Polycom®, Inc.
Page 447 This option is disabled in a mixed CP and SVC conference. Video Layouts Indicates the currently selected video layout. 7 Click the Audio Settings tab to view the audio setting for the conference. 8 If needed, you can enable or disable the Mute participants except lecturer setting. Polycom®, Inc.
Page 448 All participants’ names are moved back to the All Participants pane. Select a participant and click this button to move the participant up in the Scanning Order. Down Select a participant and click this button to move the participant down in the Scanning Order. Polycom®, Inc.
Page 449 17 Click the Network Services tab to verify the SIP registration for the conference. 18 Click the Layout Indications tab to view the layout indications settings for the conference. No changes in layout indications settings is possible for ongoing conferences. 19 Click OK to close the Conference Properties dialog box. Polycom®, Inc.
Page 450: Viewing The Properties Of Ongoing Svc Conferences
Collaboration Server Web Client. Note: This field is displayed in all tabs. Duration The expected duration of the conference using the format HH:MM. Note: This field is displayed in all tabs. Conferencing Mode The conferencing mode for the conference. Polycom®, Inc.
Page 451 ISDN/PSTN participants are not supported in SVC conferences. Service Dial-in Number (1) ISDN/PSTN participants are not supported in SVC conferences. Dial-in Number (2) ISDN/PSTN participants are not supported in SVC conferences. 3 Click the Advanced tab. The Conference Properties - Advanced dialog box opens. Polycom®, Inc.
Page 452 Before First Joins, At the End-After Last Quits and At the End - When Last Participant Remains parameters apply. Auto Redialing Dial-out is not supported in SVC conferences. Exclusive Content When selected, Content is limited to one participant. Mode Enable FECC Far End Camera Control is not supported in SVC conferences. Polycom®, Inc.
Page 453 MS AV MCU cascade This field is part of the Microsoft Lync utility and defines the resource usage in the mode cascading relationship between Polycom RealPresence Collaboration Server and Microsoft Lync server. For more information see Video Resource Requirement Selection in Lync 2013 AVMCU Cascade.
Page 454 MCU Usage Modes of Content Protocols. Content Resolution Indicates the Content Resolution and frame rate according to the selected Content Sharing Mode (Highest common Content or Multiple Resolution Contents) and the video protocol. For more information, see H.264 Cascade Optimized. Polycom®, Inc.
Page 455: Monitoring Of Operator Conferences And Participants Requiring Assistance
11 Click the Layout Indications tab to view the conference IVR settings. 12 Click OK to close the Conference Properties dialog box. Monitoring of Operator Conferences and Participants Requiring Assistance This feature is applicable only in CP and Mixed CP and SVC conferences. Polycom®, Inc.
Page 456: Requesting Help
Description Awaiting Individual Assistance The participant has requested the operator’s assistance for himself/herself. Awaiting Conference The participant has requested the operator’s assistance for the Assistance conference. Usually this means that the operator is requested to join the conference. Polycom®, Inc.
Page 457: Request To Speak
● Supported in all conference types. ● Supported in H.323 and SIP environments. ● The duration of the icon display cannot be modified. Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Polycom®, Inc.
Page 458: Participant Level Monitoring
            Connection       Status Channel Status       Channel Status -       Advanced Polycom®, Inc.
Page 459: Participant Connection Monitoring (Avc And Svc-Based Connections)
For example, if the EP: is 12 and the T: is 15, it means that 12 out of 15 of the expected participants have connected and that 3 defined participants have not yet connected. The Participant list displays the following participant indicators and properties: Polycom®, Inc.
Page 460 Awaiting Individual Assistance (AVC-based connection) – The participant has requested the user’s (operator’s) assistance. Awaiting Conference Assistance (AVC-based connection) – The participant has requested the operator’s assistance for the conference. This usually means that the user (operator) has been requested to join the conference. Polycom®, Inc.
Page 461 The alias of an if the participant is functioning as a recording link. Network The participant’s network connection type – H.323, or SIP or ISDN/PSTN. Dialing Direction Dial-in – The participant dialed the conference. Dial-out – The MCU dialed the participant. Polycom®, Inc.
Page 462 Note: FECC is not supported with ISDN. Content Token Participant is the holder of the Content token and has content sharing permission. The Content token can be allocated to only one participant at a time and remains un-allocated if no participant requests it. Polycom®, Inc.
Page 463: Viewing The Properties Of Participants
The Participant Properties dialog box opens, displaying the last opened tab. Media Sources properties are not available for SVC participants. The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. Polycom®, Inc.
Page 464: Monitoring Ip Participants
Indicates the video layout currently viewed by the participant. When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see Setting the Video Layout in Cascading conferences. Polycom®, Inc.
Page 465 1 Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. This dialog box is the same for AVC-based and SVC-based participants. The following parameters are displayed: Polycom®, Inc.
Page 466 Video Disconnection Displays the cause the video channel could not be connected. For Cause more information, see Appendix A - Disconnection Causes. Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. Polycom®, Inc.
Page 467 MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). 3 Click on the Channel Status tab to view the status of the various channels. Polycom®, Inc.
Page 468 Conference and Participant Monitoring Polycom®, Inc.
Page 469 Latency – Indicates the time it takes a packet to travel from one end to another in milliseconds (derived from the RTCP report). High latency value may indicate that there is a problem in the network, or that the endpoint is sending an incorrect RTCP values. Polycom®, Inc.
Page 470 When checked, indicates that the participant is the holder of the FECC Token. Content Token When checked, indicates that the participant is the holder of the Content Token. 4 Click the Channel Status Advanced tab to view additional information for selected audio and video channels. Polycom®, Inc.
Page 471 MCU side. Participant IP The IP address and the transport protocol (TCP/UDP) of the Address participant and the port number allocated to the media stream on the participant side. Polycom®, Inc.
Page 472 Appendix E - Participant Properties Advanced Channel Information. RTP Statistics This information may indicate problems with the network which can affect the audio and video quality. For more information, see Appendix E - Participant Properties Advanced Channel Information. Polycom®, Inc.
Page 473 DRQ – Disengage Request – The endpoint informs the gatekeeper that the connection to the conference is terminated and requests to disconnect the call and free the resources. • None – Indicates that there is no connection to the gatekeeper. Polycom®, Inc.
Page 474 6 For SIP AVC-based and SVC-based participants - Click the Call Admission Control tab to view its parameters. Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the SIP server. Bandwidth Allocated Bandwidth The actual bandwidth allocated by the SIP server to the MCU. Polycom®, Inc.
Page 475: Monitoring Sip Bfcp Content
In the SIP Participant Properties dialog box, BFCP status information appears in: ● All three panes of the SDP tab. ● The Channel Status tab. ● The Channel Status - Advanced tab. For more information see Participant Level Monitoring. Polycom®, Inc.
Page 476: Detecting Endpoint Disconnection
When the value is set between 0 and 14, the feature is disabled and SIP endpoints are not detected for disconnection. When the value is set between 15 and 300, the feature is enabled. Default: 20 For more information see , and Modifying System Flags. Polycom®, Inc.
Page 477: Monitoring Isdn/Pstn Participants
Maximum line rate at which ISDN endpoints can connect to a conference is 768 kbps. The table below lists the audio algorithms that are supported for ISDN participants according to their connection bit rate Polycom®, Inc.
Page 478 Siren14 32K G722 64K G722.1 24K Siren14 24K G711 56K G722 48K G722.1 32K G711 64K G722 56K G722.1 24K G722 64K G722.1 16K G711 56K G722 48K G711 64K G722 56K G722 64K G711 56K G711 64K Polycom®, Inc.
Page 479 You can also cancel or perform mute and suspend operation using these check boxes. Block (Audio) When checked, the audio transmission from the conference to the participant’s endpoint is blocked, but the participant will still be heard by other participants. Polycom®, Inc.
Page 480 Displays the actual capabilities used by the endpoint when Communication Mode establishing the connection with the MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). Polycom®, Inc.
Page 481 The date and time the participant was disconnected from the conference. Connection Retries Indicates the number of retries left for the system to connect the Left participant to the conference. Call Disconnection For a full list of Disconnection Causes, Appendix A - Disconnection Cause Causes. Polycom®, Inc.
Page 482 Conference and Participant Monitoring 4 Click the Channel Status tab to view the status of a participant’s channels. Polycom®, Inc.
Page 483 The counter indicates the sync-loss count. Content Token A check mark indicates that the participant is the current holder of the Content Token. The Connected Media and Channels Used fields of an Audio Only participant are displayed as follows: Polycom®, Inc.
Page 484: Monitoring Telepresence Participant Properties
The Telepresence mode of the participant is indicated: ● RPX - The participant’s endpoint is transmitting 4:3 video format. ● TPX - The participant’s endpoint is transmitting 16:9 video format. ● None - The participant’s endpoint is neither RPX nor TPX. Polycom®, Inc.
Page 485: Recording And Streaming Conferences
Collaboration Server. During the conference recording, you can pause or stop the recording from the Capture Server Admin UI. Refer to the Polycom RealPresence Capture Server User’s Guide on how to start a recording by dialing out to an interoperable endpoint.
Page 486: Rss Systems
Dial Out Recording Links available for selection. ● Range: 20 - 100 ● Default: 20 The flag value can be modified by selecting the System Configuration option from the Setup menu. For more information, see Modifying System Flags. Polycom, Inc.
Page 487: Defining The Dial Out Recording Link
Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will be associated. Default: Recording Link Type Select the network environment: • H.323 • Polycom, Inc.
Page 488: Enabling The Recording Features In A Conference Ivr Service
1 In the RMX Management pane, click IVR Services ( The IVR Services are listed in the IVR Services list pane. 2 To modify the default recording settings, double-click the Conference IVR Service or right-click and select Properties. The Conference IVR Service Properties dialog box is displayed. Polycom, Inc.
Page 489: Enabling The Recording In The Conference Profile
8 Click OK. Enabling the Recording in the Conference Profile To be able to record a conference, the recording options must be enabled in the Conference Profile assigned to it. You can add recording to existing Profiles by modifying them. Polycom, Inc.
Page 490 4 Select the Enable Recording check box. 5 Define the following parameters Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list. Polycom, Inc.
Page 491: Dial Out Recording Link Encryption
Dial Out Recording Link is to be allowed to connect to an encrypted conference. The following table summarizes the connection possibilities for a Dial Out Recording Link that is to be connected to a conference for each of the conference profile and Entry Queue encryption options. Polycom, Inc.
Page 492: Dial Out Recording Link Settings
Start Recording parameter is set to immediately. If it is set to Upon Request, the system waits for the chairperson or Collaboration Server user’s request. Once the recording is initiated for a conference, the MCU connects to the recording device (Capture Server). The connection that is created between the Polycom, Inc.
Page 493: Recording Layout
The default settings for Auto Layout for the conference and the Recording Link are summarized in the following table: Recording Link Default Layout Settings (Auto Layout Mode) Number of Participants Conference Default Auto Layout Settings Recording Link Auto Layout Settings Polycom, Inc.
Page 494: Using The Collaboration Server Web Client To Manage The Recording Process
Recording Link Auto Layout default settings. Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording process using the right-click menu: » Right-click the Recording participant in the conference and select from one of the following options: Polycom, Inc.
Page 495 To manage the recording process using the Conference toolbar: » In the Conferences pane, click one of the following buttons in the Conference tool bar. The recording buttons will only be displayed in the conference tool bar for a conference that is recording-enabled. Polycom, Inc.
Page 496: Using Dtmf Codes To Manage The Recording Process
Conference ID as for any other dial-in participant in the conference. Monitoring the recording participant This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client. Polycom, Inc.
Page 497: Users, Connections, And Notes
Administrator An administrator can define and delete other users, and perform all configuration and maintenance tasks. A default user with administrator authorization is provided by all MCU types to be used with Polycom products, having the following details: ● User name - SA_PLCM_Integration ●...
Page 498: Administrator Read-Only
The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 499: Adding A New User
Administrators can add new users to the system. The User Name and Password must be in ASCII. To add a new user to the system: 1 In the RMX Management pane, click Users ( 2 The Users pane is displayed. Polycom®, Inc.
Page 500: Deleting A User
), or right-click the user and then click Delete User. The system displays a confirmation message. 3 In the confirmation dialog box, select Yes to confirm or No to cancel the operation. If you select Yes, the user name and icon are removed from the system. Polycom®, Inc.
Page 501: Changing A User's Password
The User status in the Users list - Disabled column changes to Yes. Enabling a User An administrator can enable a User who was disabled automatically by the system (in the Ultra Secure Mode) or manually by the administrator. Polycom®, Inc.
Page 502: Renaming A User
The connection process for an application-user connecting to the Collaboration Server is as follows: 1 The application-user sends a connection request, including its TLS certificate, to the Collaboration Server. 2 The Collaboration Server searches its records to find the FQDN that is associated with the application-user’s name. Polycom®, Inc.
Page 503: Guidelines For Defining A Machine Account
● When working with Active Directory, the RealPresence DMA system cannot be registered within Active Directory as regular users. The RealPresence DMA system application-users must be manually. ● The only restriction is that TLS mode is enabled together with client certificate validation. Polycom®, Inc.
Page 504: Connections
Notes can be read by all system Users concurrently connected to the MCU. Notes that are added to the Notes list are updated on all workstations by closing and re-opening the Notes window. Notes can be written in any Unicode language. Polycom®, Inc.
Page 505 1 In the Notes list, select the entry for the note to delete and click Delete Note ( ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed. 2 Click OK to delete the note, or click Cancel to keep the note. Polycom®, Inc.
Page 506: Collaboration Server Ip Network Services Overview
When the RMX is configured for IPv4 and IPv6 Addressing, the addition of the sdp-anat option tag in the SIP Require and SIP Supported headers allows a mixture of IPv4 and IPv6 addressing to be specified by the Session Description Protocol (SDP). For more information see Management Network (Primary). Polycom, Inc.
Page 507: Management Network (Primary)
Calls from all external IP entities are made to the Signaling Host, which initiates call set-up and assigns the call to the appropriate media card. Conferencing related definitions such as environment (H.323 or SIP) are also defined in this service. Polycom, Inc.
Page 508: Entities
● First time power-up. ● Deletion of the Default IP Service, followed by a system reset. For more information, see First Entry Power-up and Configuration in the Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide Changes made to any of these parameters only take effect when the Collaboration Server is reset.
Page 509: Modifying The Management Network
The Management Network Properties - IP dialog box opens Management Network Properties - Collaboration Servers (RMX) 1500/2000/4000 On the RealPresence Collaboration Server (RMX) 2000 an additional tab called LAN Ports appears. For more information on the LAN Ports tab see Step 8. Polycom, Inc.
Page 510 Select this option for both IPv4 and IPv6 addressing. Note: If the gatekeeper cannot operate in IPv6 addressing mode, the H323_RAS_IPV6 System Flag should be set to NO. For more information see Manually Adding Flags to the CS_MODULE_PARAMETERS Tab. Polycom, Inc.
Page 511 MCU using IPv6. Click the All button to display the IPv6 addresses as follows: • Auto - If selected, Site-Local and Global site addresses are displayed. • Manual - If selected, only the Manual site address is displayed. Polycom, Inc.
Page 512 Manual - If selected, only the Manual site address is displayed. Subnet Mask Enter the subnet mask of the Control Unit. Note: This field is specific to IPv4 and is not displayed in IPv6 only mode. 4 Click the Routers tab. Polycom, Inc.
Page 513 Enter the subnet mask of the remote network. Mask Remote Type Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. Polycom, Inc.
Page 514 Local Domain Name Enter the name of the domain where the MCU is installed. DNS Servers Addresses Primary Server The static IP addresses of the DNS servers. A maximum of three servers can be defined. Secondary Server Tertiary Server Polycom, Inc.
Page 515 Infrastructure. logging session This check box must be cleared when enabling Secured Mode. If it is not cleared an Active Alarm is created and a message is displayed stating that Secured Communications Mode must be enabled. Revocation Method Polycom, Inc.
Page 516 A White List contains the addresses of IP Networking Entities permitted to connect to the RMX’s Management Network; Networking Entities such as Network Hosts, Control Workstations, Gatekeepers SIP/ DNS Servers, etc. For a detailed description of these fields see White List Access. Polycom, Inc.
Page 517: Modifying The Default Ip Network Service
The Default IP Network Service is defined initially during the First Time Power-up or if the Default IP Service has been deleted, followed by an Collaboration Server restart. For details, see Polycom® RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Procedure 4: Modifying the Default IP Service and ISDN/PSTN Network Service Settings.
Page 518 SIP - For a SIP-only Network Service. • H.323 & SIP - For an integrated IP Service. Both H.323 and SIP participants can connect to the MCU using this service. Note: This field is displayed in all Default IP Service tabs. Polycom, Inc.
Page 519 Collaboration Server 4000: Enter the IP address of the fourth media cards if (Collaboration Server installed. 4000) Endpoints connect to conferences and transmit call media (video, voice and content) via these addresses. Subnet Mask Enter the subnet mask of the MCU. Default value: 255.255.255.0. Polycom, Inc.
Page 520 4 Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers dialog box are the same as for the Default Management Network. For more information see Default Management Network Service – Routers. Polycom, Inc.
Page 521  A separate DNS can be configured for the Management Network Service and the IP Network Service.  If a Multiple Services Licence is installed, a separate DNS can be configured for each additional IP Network Service that is defined. For more information see Multiple Network Services. Polycom, Inc.
Page 522 This number is used by H.323 endpoints as the first part of their dial-in string when dialing the MCU. When PathNavigator or SE200 is used, this prefix automatically registers with the gatekeeper. When another gatekeeper is used, this prefix must also be defined in the gatekeeper. Polycom, Inc.
Page 523 Select this check box if the Collaboration Server is to be seen as a gateway, for example, when using a Cisco gatekeeper. Notes: • Do not select this check box when using Polycom ReadiManager or a Radvision gatekeeper. • Gateway functionality is not supported by Collaboration Server (RMX) 1800-0.
Page 524 4 RTCP ports for media channels (Audio, Video, Content and FECC). Note: When ICE Environment is enabled, 8 additional ports are allocated to each call. Click this check box to manually define the port ranges or to limit the number of ports to be left open. Polycom, Inc.
Page 525 If you do not specify an adequate port range, the system will accept the settings but will issue a warning. Calls will be rejected when the Collaboration Server’s ports are exceeded. 12 If required, click the QoS tab. Polycom, Inc.
Page 526 The default priority is 5 for audio and 4 for video packets. Note: Precedence is the default mode as it is capable of providing priority services to all types of routers, as well as being currently the most common mechanism. Polycom, Inc.
Page 527 None: No optimization definition is applied. This is a compatibility mode in which routing is based on Precedence priority settings only. Select None if you do not know which standard your router supports. 14 Click the SIP Servers tab. 15 Modify the following fields: Polycom, Inc.
Page 528 Enter the IP address of the preferred SIP server. If a DNS is used, you can enter the SIP server name. Note: When in IPv4&IPv6 or in IPv6 mode, it is easier to use Names instead of IP Addresses. Polycom, Inc.
Page 529 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 530 20 ASCII must be defined in the SIP Proxy. characters. Password Enter the password the Collaboration Server will use to authenticate itself with the SIP proxy. This password must be defined in the SIP proxy. Polycom, Inc.
Page 531 If the Authentication User Name and Authentication Password fields are left empty, the SIP Digest authentication request is rejected. For registration without authentication, the Collaboration Server must be registered as a trusted entity on the SIP server. 18 To configure the ICE environment, click the SIP Advanced tab. Polycom, Inc.
Page 532 Enter the User Name that the Collaboration Server uses to log in to the management interface of the Serial Gateway. Password Enter the Password that the Collaboration Server uses to log in to management interface of the Serial Gateway. 22 Click the OK button. Polycom, Inc.
Page 533: Ethernet Settings
Physical Mapping - Port Type to Label on RealPresence Collaboration Server 1500/4000 Label on MCU Port Type 1500 4000 Media LAN 2 LAN 2 RTM LAN Card Modem Modem LAN 1 RTM-IP 4000 Card Management 1 MNG B LAN 2 Signaling 1 LAN 3 Shelf LAN 6 Polycom, Inc.
Page 534 IP Network Services To modify the automatic LAN port configuration: 1 On the Collaboration Server menu, select Setup > Ethernet Settings. The Ethernet Settings dialog box specific to the system you are using is displayed; some examples are shown below. Polycom, Inc.
Page 535 Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. 2 Select the speed and transmit/receive mode for each ports as follows: Polycom, Inc.
Page 536 RealPresence Collaboration Server (RMX) 1500 - Do not select 1000 Full Duplex for Port 5 (ShM). Select only 100 Full Duplex. 802.1x For more information about 8.2.1x Authentication see IEEE 802.1X Authentication. Authentication User Name Password 3 Click OK. Polycom, Inc.
Page 537: Ip Network Monitoring
The RMX CS IP tab displays the following fields: IP Network Services Properties – RMX CS IP Parameters Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard. Note: This field is displayed in all tabs. Polycom, Inc.
Page 538 The IP address of the default router. The default router is IP Address used whenever the defined static routers are not able to route packets to their destination. The default router is also used when host access is restricted to one default router. Polycom, Inc.
Page 539 Backup - The backup gatekeeper that can be used if the connection to the preferred gatekeeper fails. The gatekeeper ID retrieved from the gatekeeper during the registration process. Name The gatekeeper’s host’s name. IP Address The gatekeeper’s IP address. Polycom, Inc.
Page 540 The name of the SIP Server. IP Address The SIP Server's IP address. Status The connection state between the SIP Server and the Signaling Host. Not Available - No SIP server is available. Auto - Gets information from DHCP, if used. Polycom, Inc.
Page 541 IP Network Services Properties – ICE Servers Parameters Field Description Role The ICE Server’s role is displayed: • STUN password server • STUN Server UDP • STUN Server TCP • Relay Server UDP • Relay Server TCP IP Address The ICE Server’s IP Address. Polycom, Inc.
Page 542 In systems with multiple media cards, Status 1 refers to the uppermost media card. FW Detection The Firewall Detection status is displayed: • Unknown • UDP enabled • TCP enabled • Proxy -TCP is possible only through proxy • Block – both UDP & TCP blocked • None Polycom, Inc.
Page 543: Lan Redundancy
On the RealPresence Collaboration Server (RMX) 2000 and RealPresence Collaboration Server (RMX) 4000, the LAN 1 and LAN 2 port on the RTM LAN card can be used as redundant media ports. RealPresence Collaboration Server (RMX) 2000/4000 RTM LAN Card on Rear Panel Polycom, Inc.
Page 544: Rmx) 1800
● LAN 1 port is used for standard communications ● LAN 2 port can be used to define a second Network Service or for LAN Redundancy The following cables are connected to the LAN ports on the rear panel of the RealPresence Collaboration Server 1800: Polycom, Inc.
Page 545: Signaling And Management Redundancy
Signaling and Management Redundancy on RealPresence Collaboration Server (RMX) 1500 On the RealPresence Collaboration Server (RMX) 1500, for Signaling and Management Redundancy, the MNG port is redundant to the MNG B port and must have a LAN cable connected. Polycom, Inc.
Page 546: Rmx) 4000
= NO Management Signaling MULTIPLE_SERVICES = NO LAN_REDUNDANCY = NO Management Not Used MULTIPLE_SERVICES = YES LAN_REDUNDANCY = YES Management & Signaling MULTIPLE_SERVICES = NO (LAN3 is redundant to LAN 2) LAN_REDUNDANCY = YES Management Management MULTIPLE_SERVICES = YES Polycom, Inc.
Page 547: Management Redundancy On Realpresence Collaboration Server (Rmx) 1800
Management Media and Signaling MULTIPLE_SERVICES = YES LAN_REDUNDANCY = YES Management, Media and Signaling. LAN 2 is redundant to LAN 1 MULTIPLE_SERVICES = NO LAN_REDUNDANCY = YES These flags cannot be set to YES simultaneously. MULTIPLE_SERVICES = YES Polycom, Inc.
Page 548: Configuration Requirements
Hardware Monitor Indications When LAN Redundancy is enabled on the Collaboration Server, LAN 2 port is Active. With LAN redundancy, when LAN LEDs are lit they indicate that a physical connection of the cables is present but Polycom, Inc.
Page 549: Network Traffic Control
In general, higher traffic rates require a larger buffer. For example, if the flag is set to 10 and the participants line rate is 2MB, then the burst size is 200Kbps. Default = 10 Flag range: 1-30. Polycom, Inc.
Page 550: Sip Proxy Failover With Polycom® Distributed Media Application™ (Dma™) 7000
This flag limits the latency (in milliseconds) or the number of bytes that can be present in a queue. Default = 500 Flag range: 1-1000 (in milliseconds). SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are part of a RealPresence DMA system environment can benefit from the RealPresence DMA system’s SIP Proxy Failover functionality.
Page 551 Connection to the SIP outbound Yes - in the IP service. proxy proxy. 60000 Sometimes port 60000 is used when the system cannot reuse the TCP port. This port can be set in the Central signaling (CS) configuration file. Polycom, Inc.
Page 552 RTP control. Yes - It is configured in the 59999 Fixed Ports section of the The ports are dynamically allocated. IP service. SIP -TLS 5061 SIP -TLS for SIP server, alternate SIP server, outbound proxy and alternate outbound proxy. Polycom, Inc.
Page 553: Defining Isdn/Pstn Network Services
Most of the parameters of the first ISDN/PSTN Network Service are configured in the Fast Configuration Wizard, which runs automatically if an RTM ISDN card is detected in the Collaboration Server during first time power-up. For more information, see Procedure 1: First-time Power-up in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide.
Page 554 ● Change of video mode (capabilities) from remote side during call ● Audio algorithms G.729 and G.723.1 ● FECC ● H.243 Chair Control ● T.120 data sharing protocol ● H.261 Annex D ● MIH Cascading using an ISDN connection as cascade link Polycom®, Inc.
Page 555: Adding/Modifying Isdn/Pstn Network Services
● Dial-in number range If the Collaboration Server is connected to the public ISDN Network, an external CSU or similar equipment is needed. To Add an ISDN/PSTN Network Service: 1 In the RMX Management pane, click ISDN/PSTN Network Services ( Polycom®, Inc.
Page 556 T1 (U.S. – 23 B channels + 1 D channel) • E1 (Europe – 30 B channels + 1 D channel) Default: T1 Note: E1 and T1 spans cannot operate simultaneously. Service Type PRI is the only supported service type. It is automatically selected. Polycom®, Inc.
Page 557 Note: For E1 spans, this parameter is set by the system. Net Specific Select the appropriate service program if one is used by your service provider (carrier). Some service providers may have several service programs that can be used. Default: None Polycom®, Inc.
Page 558 7 Define the following parameters: Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. • For E1 spans, default is FEBE. Polycom®, Inc.
Page 559 Note: For T1 configurations in Taiwan, Framing must be set to ESF and Line Coding to B8ZS. 8 Click Next. The Phones dialog is displayed. 9 To define dial-in number ranges click the Add button. 10 The Add Phone Number dialog box opens. Polycom®, Inc.
Page 560  Clock Source – Indicates whether the span acts as a clock source, and if it does, whether it acts as a Primary or Backup clock source. The first span to synchronize becomes the primary clock source.  State – The type of alarm: No alarm, yellow alarm or red alarm. Polycom®, Inc.
Page 561: Modifying An Isdn/Pstn Network Service
Wizard’s dialog boxes. For more information see Adding/Modifying ISDN/PSTN Network Services. The following ISDN Properties can be modified:  PRI Settings  Net Specific  Dial-out Prefix  Span Definition  Framing  Side  Line Coding  Switch Type  Phones Polycom®, Inc.
Page 562  MCU CLI  Spans  Attached All other ISDN Properties can only be modified by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configuration Wizard. For more information, see Adding/Modifying ISDN/PSTN Network Services. Polycom®, Inc.
Page 563: Network Security
(RMX) 1800-0. Multiple IP Network Services can be defined; up to two for each media and signaling network connected to the Collaboration Server. The networks can be connected to one or several Media cards in the Collaboration Server unit. Polycom®, Inc.
Page 564 Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously. The following figure shows the network topology with three different media and signaling networks and one Management network connected to the Collaboration Server (RMX) 4000. RealPresence Collaboration Server (RMX) 4000 - Multiple Networks Topology Sample Polycom®, Inc.
Page 565: Guidelines
● An IP Network Service can be associated with one or several media cards. If more than one card is associated with the same Network Service, the system routes the calls to the appropriate card according to resource availability. Polycom®, Inc.
Page 566  Dial-in participants - according to the network used to place the call and connect to the Collaboration Server.  Dial-out participant - according to the Network Service selected during the participant properties definition or during conference definition, according to the Network Service selected as default. Polycom®, Inc.
Page 567: Resource Allocation And Capacity
Service was not selected. 6 Place several calls and run conferences to ensure that the system is configured correctly. For details see First Time Installation and Configuration in the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide. Polycom®, Inc.
Page 568: Upgrading To Multiple Services
1 Gather Network Equipment and Address Information for each of the networks that will be connected to the Collaboration Server unit. For a list of required address, see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Gather Network Equipment and Address Information.
Page 569: Realpresence Collaboration Server (Rmx) Hardware Installation
SIP Server IP address (optional) RealPresence Collaboration Server (RMX) Hardware Installation When connecting the LAN cables of the various networks to the Collaboration Server it is recommended to use a color system to differentiate between the networks, for example, using colored cables. Polycom®, Inc.
Page 570: Realpresence Collaboration Server (Rmx) 4000 Multiple Services Configuration
Several cards can be assigned to the same IP Network Service. The definition of the network services attached to the Collaboration Server unit and which cards are assigned to each network service is defined in the IP Network Service. Polycom®, Inc.
Page 571: Realpresence Collaboration Server (Rmx) 2000 Multiple Services Configuration
RealPresence Collaboration Server (RMX) 2000 rear panel, when two RTM LAN cards are installed providing IP connectivity. In this case, only one IP network Service can be associated with each RTM LAN card. Polycom®, Inc.
Page 572 The following cables are connected to the RTM IP on the rear panel of the RealPresence Collaboration Server (RMX) 2000. LAN Connections to the RTM IP RTM IP Port Description LAN 1 – LAN 2 Management LAN 3 Modem Polycom®, Inc.
Page 573: Realpresence Collaboration Server (Rmx) 1800 Multiple Services Configuration
RealPresence Collaboration Server (RMX) 1800 Multiple Services Configuration Up to two media and signaling networks can be defined for the RealPresence Collaboration Server (RMX) 1800. Each of these networks can be assigned a different IP Network Services (Multiple IP Network Services). Polycom®, Inc.
Page 574: Realpresence Collaboration Server (Rmx) 1500 Multiple Services Configuration
RealPresence Collaboration Server (RMX) 1500 Multiple Services Configuration Up to two media and signaling networks can be defined for the RealPresence Collaboration Server (RMX) 1500. Each of these networks can be assigned a different IP Network Services (Multiple IP Network Services). Polycom®, Inc.
Page 575: Collaboration Server Configuration
This flag must be manually added to the system configuration and set to YES to enable this option. For more information see . If the MULTIPLE_SERVICES System Flag is set to YES and no RTM ISDN or RTM LAN card is installed in the RealPresence Collaboration Server (RMX) 2000, an Active Alarm is displayed. Polycom®, Inc.
Page 576: Ip Network Service Definition
Each of the defined Network Service can be associated with one or more media cards installed in the system (depending on the system type). Once a media card is associated with a Network Service it cannot be associated with another network service. Polycom®, Inc.
Page 577 To add new/additional Network Services: 1 In the Device Management pane, click IP Network Services ( 2 In the Network Services list toolbar, click the Add Network Service button. The New IP Service - Networking IP dialog box opens. Polycom®, Inc.
Page 578 Network Security 3 Define the following fields: Polycom®, Inc.
Page 579: Field Description
Network Service. A LAN port that is already assigned to a different Network Service, displays the IP Address of the assigned port and it cannot be assigned to this Network Service (it is disabled). Polycom®, Inc.
Page 580 Network Media Card 4 Port 2 IP Service. Address (RealPresence Collaboration Server (RMX) 4000) Subnet Mask Enter the subnet mask of the Collaboration Server in that network service. Default value: 255.255.255.0. Polycom®, Inc.
Page 581 The following flags can be defined per service:  ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF  ENABLE_H239  SIP_ENABLE_FECC  ENABLE_CLOSED_CAPTION  ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF  NUMERIC_CONF_ID_LEN  NUMERIC_CONF_ID_MIN_LEN  NUMERIC_CONF_ID_MAX_LEN  ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD  MAX_CP_RESOLUTION  QOS_IP_AUDIO  QOS_IP_VIDEO  QOS_IP_SIGNALING  ENABLE_CISCO_GK  SIP_FREE_VIDEO_RESOURCES Polycom®, Inc.
Page 582 6 Define the routers used in this network and that are other than the routers defined in the Management Network. The field definitions of the Routers tab are the same as for the Default Management Network. For more information see Default Management Network Service – Routers. 7 Click the DNS tab. Polycom®, Inc.
Page 583 If required, defined the ports to be used multimedia conference calls handled by this Network Service. The field definitions of the Ports tab are the same as for the Default IP Network Service. For more information see Default IP Service – Conferencing – Ports Parameters. Polycom®, Inc.
Page 584 Field Description ICE Environment Select MS (for Microsoft ICE implementation) to enable the ICE integration. For more information, see Redundancy. 18 Click the OK button. The new Network Service is added to the IP Network Services list pane. Polycom®, Inc.
Page 585: Setting A Network Service As Default
The Collaboration Server is set to automatically identify the speed and transmit/receive mode of each LAN ports located on the RTM LAN or RTM ISDN cards that are added to the system. These port settings can be manually configured if the specific switch requires it, via the Ethernet Settings dialog box. Polycom®, Inc.
Page 586: Signaling Host Ip Address And Mcu Prefix In Gk Indications
In the IP Network Services table, the system lists all the defined Network Services (one or several depending on the system configuration). ● To register the conferencing entity to which this profile is assigned to a Network Service, in the Registration column click the check box of that Network Service. Polycom®, Inc.
Page 587: Gateway Profiles
The Network Service set as default is used if no other Network Service is selected. If the same Network Service is used for H.323 and SIP calls, the Network Service Environment must include both H.323 and SIP settings. Note: Gateway Functionality Gateway functionality is not supported by Collaboration Server (RMX) 1800-0. Polycom®, Inc.
Page 588: Hardware Monitor
If no Network is selected, the system uses the IP Network Service selected for reserving the conference resources, and if none is set for the conference it uses the Network Service set as default. Polycom®, Inc.
Page 589: Reserving Video Resources For A Conference
If no Network Service is selected, the default Network Service is used. Therefore, make sure that not all conferences are reserving resources from the same Network Service, otherwise you may run out of resources for that Network Service. Polycom®, Inc.
Page 590: Monitoring Conferences
Network Service’s SIP proxy the conference should be registered and if the dial in call will be connected to the conference. In the Participant pane, a new column - Service Name was added, indicating the name of Network Service used for the participant’s connection. Polycom®, Inc.
Page 591: Resource Report
For Collaboration Servers 1500 and 2000/4000 with MPMx media cards both Video and Audio resource usage is displayed. For Collaboration Servers 1800 and 2000/4000 with MPMRx media cards there is no differentiation between Video and Voice (Audio) resource usage. Resource Report - Collaboration Servers 1500 and 2000/4000 with MPMx Cards Polycom®, Inc.
Page 592: Port Usage Gauges
Network Service with no available resources will fail to connect. Port Usage Gauges - Collaboration Servers 1500 and 2000/4000 with MPMx Cards Port Usage Gauge - Collaboration Servers 2000/4000 with MPMRx Cards Port Usage Gauge - Collaboration Server 1800 with MPMx Cards Polycom®, Inc.
Page 593: Nat (Network Address Translation) Traversal
● SAM - a Polycom SBC ● Acme Packet - a 3rd party SBC ● VBP - Polycom Video Border Proxy Deployment Architectures The following NAT Traversal topologies are given as examples. Actual deployments will depend on user...
Page 594: Business To Business Connections
Business to Business Connections The following Business to Business connection call flow options are supported: Business to Business Connections Enterprise A Client Enterprise B Client Environment Registered Registered Environment H.323 RealPresence  RealPresence H.323 Access Access Director Director H.323  H.323 Polycom®, Inc.
Page 595: Fw (Firewall) Nat Keep Alive
If Content or FECC are required within the first 30 seconds of a call the FW NAT Keep Alive Interval should be modified to a lower value. To enable and modify FW NAT Keep Alive: FW NAT Keep Alive is enabled in the New Profile - Advanced dialog box. Polycom®, Inc.
Page 596: System Configuration In Sbc Environments
5 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 597: Ivr Services List
IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: 1 In the Collaboration Server Management pane, expand the Rarely Used list. Polycom®, Inc.
Page 598: Ivr Services Toolbar
Profile (but can be modified). Set Default Entry Queue Service Sets the selected Entry Queue IVR Service as default. When creating a new Entry Queue the default Entry Queue IVR Service is automatically selected. Polycom®, Inc.
Page 599: Adding Languages
1 In the Collaboration Server Management pane, expand the Rarely Used list. 2 Click the IVR Services ( ) entry. 3 In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. Polycom®, Inc.
Page 600: Uploading A Message File To The Collaboration Server
2 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 3 In the IVR Message Category list, select the category for which the audio file is uploaded. Polycom®, Inc.
Page 601 Messages are listed in the Conference IVR Service - Roll Call dialog box. Conference ID Requests the participant to enter the required Conference ID to be routed to the destination conference. 5 Click Upload File to upload the appropriate audio file to the MCU. The Install File dialog box opens. Polycom®, Inc.
Page 602: Defining A New Conference Ivr Service
Collaboration Server. Defining a New Conference IVR Service To define a new Conference IVR Service: 1 On the IVR Services toolbar, click the New Conference IVR Service button. The New Conference IVR Service - Global dialog box opens. Polycom®, Inc.
Page 603 Number of User Input Enter the number of times the participant will be able to respond to each menu Retries prompt before being disconnected from the conference. Range is between 1-4, and the default is 3. Polycom®, Inc.
Page 604 Conference IVR Service. 5 Select the General Welcome Message, to be played when the participant enters the conference IVR queue. 6 To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens. Polycom®, Inc.
Page 605 9 Select the various voice messages and options for the chairperson connection. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the Collaboration Server. Polycom®, Inc.
Page 606 Enable Password Messages option. 12 Select the MCU behavior for password request for Dial-in and Dial-out participant connections. Select the required system behavior as follows:  Request password - The system requests the participant to enter the conference password. Polycom®, Inc.
Page 607 16 From the list, select the audio file to be assigned to the event/indication. 17 Repeat steps 15 and 16 to select the audio files for the required messages. The following types of messages and prompts can be enabled: Polycom®, Inc.
Page 608 The Busy Tone is played when the system retries to redial a busy destination number and fails after exceeding the number of redials. This call is then disconnected. Note: This option is not available in SVC conferences and for SVC participants in mixed CP and SVC conferences. Polycom®, Inc.
Page 609 This message is played when the conference recording initiated by the chairperson or the participant (depending on the configuration) fails to start. Recording in Progress This message is played to participant joining a conference that is being recorded indicating the recording status of the conference. Polycom®, Inc.
Page 610 In Collaboration Server 1500/2000/4000, the selection of tones in the IVR Service definition replaces the functionality of the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE. 19 Select one of the following options to determine the announcement mode: Polycom®, Inc.
Page 611 An arrow appears in the Message File column. If the Roll Call option is enabled, you must assign the appropriate audio files to all message types. 21 Click the arrow to open the Message File list and select the appropriate audio file. Polycom®, Inc.
Page 612 These voice messages can be replaced with audio tones. The use of tones requires that the appropriate tone files in *.wav format be uploaded and configured to replace the Roll Call Joined.wav and Roll Call Left.wav message files. 22 If you enable the Tone Notifications option, select the Entry Tone or Exit tone. Polycom®, Inc.
Page 613 If the option to play a tone when a cascading link connection is established, make sure that the tone selected for Entry or Exit notification differ from the cascading link tone as the latter one cannot be customized. Polycom®, Inc.
Page 614  A high resolution slide, to be used with high resolution endpoints. The following table summarizes the recommended input slide formats and the resulting slides that are generated: IVR Slide - Input / Output Formats Format Slide Resolution Input Slides Generated Slides HD1080p (16:9) HD1080p HD720p High HD720p (16:9) Polycom®, Inc.
Page 615 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 616 The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 above. • The video slide must be in a .jpg or .bmp file format. For more information, see Creating a Welcome Video Slide. • Customized H.261 slides are not supported. Polycom®, Inc.
Page 617 Note: This option is not available for SVC participants. Decrease Broadcast Volume Everyone Note: This option is not available for SVC participants. Mute All Except Me Chairperson Cancel Mute All Except Me Chairperson Change Password Chairperson Mute Incoming Participants Chairperson Unmute Incoming Participants Chairperson Polycom®, Inc.
Page 618 Stop Recording Chairperson Pause Recording Chairperson Secure Conference Chairperson Unsecured Conference Chairperson Show Number of Participants Everyone Note: This option is not available in SVC conferences. Request individual assistance Everyone Note: This option is not available for SVC participants. Polycom®, Inc.
Page 619 Note: This option is not available for SVC participants. Do not change the DTMF code of the Touch Control Prefix (*#). The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.
Page 620: Change To Chairperson
● In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see New Conference IVR Service Properties - Conference Chairperson Options and Messages. Polycom®, Inc.
Page 621: Controlling The Receipt Of In-Band And Out-Of-Band Dtmf Codes
You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service. Defining a New Entry Queue IVR Service To set up a new Entry Queue IVR Service: 1 In the RMX Management pane, click IVR Services ( Polycom®, Inc.
Page 622 The interaction between the caller and the system is done via touch-tone signals (DTMF codes). Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson. Possible keys are the pound key (#) or star (*). Polycom®, Inc.
Page 623 5 Define the appropriate parameters. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information about these parameters, see New Conference IVR Service Properties - Conference Chairperson Options and Messages. Polycom®, Inc.
Page 624 When the participant entered an incorrect conference ID, requests the participant to enter the ID again. 8 Assign an audio file to each message type, as follows:  In the Message File column, click the table entry, and then select the appropriate audio message. Polycom®, Inc.
Page 625 If you wish to modify the flag value, the flag must be added to the System Configuration file. For more information see the Modifying System Flags. 10 Enter the message Name and Message File name for the Audio Only message:  Message Name: No Video Resources-Audio Only  Message File name: No_Video_Resources_Audio_Only.wav Polycom®, Inc.
Page 626 The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step The video slide must be in a .jpg or .bmp file format. For more information, see Creating a Welcome Video Slide. Polycom®, Inc.
Page 627: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type. Polycom®, Inc.
Page 628 Set Default Conference IVR Service Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service. Polycom®, Inc.
Page 629: Modifying The Conference Or Entry Queue Ivr Service Properties
2 In the IVR Services list, Click the IVR Service to modify. For more information about the tabs and options of this dialog box, see Defining a New Conference Service. 3 Modify the required parameters or upload the required audio files. 4 Click OK. Polycom®, Inc.
Page 630: Replacing The Music File
Click Play Selected File to play a file on your computer. b Click Play RMX File to play a file already uploaded on the RMX. 6 In the Install Music File dialog box, click OK to upload the file to the MCU. Polycom®, Inc.
Page 631: Creating Audio Prompts And Video Slides
1 On your PC, select Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. 2 To define the recording format, click File > Properties. The Properties for Sound dialog box opens. Polycom®, Inc.
Page 632 7 Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. 8 Click OK. The system returns to the Properties for Sound dialog box. Polycom®, Inc.
Page 633: Recording A New Audio Message
IVR voice message). If the message exceeds 3 minutes it will be rejected by the Collaboration Server unit. 5 Click the Stop Recording button. 6 Save the recorded message as a wave file, click File > Save As. The Save As dialog box opens. Polycom®, Inc.
Page 634 12 In the File name box, type a name for the message file, and then click the Save button. 13 To record additional messages, repeat steps 1 to 10. To upload your recorded *.wav file to the Collaboration Server, see step Polycom®, Inc.
Page 635: Creating A Welcome Video Slide
3 Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People Stretch instead of Zoom.
Page 636: Inviting Participants Using Dtmf
If the DTMF code is not entered on time or if the wrong DTMF code is entered, the participant is prompted for a new input. After the defined number of retries have elapsed, the call is ended. Error Handling ● If the destination endpoint is busy or the participant did not answer, the system ends the call. Polycom®, Inc.
Page 637: Guidelines
● General ● Video Services ● DTMF Codes To enable the Invite Participant using DTMF on the Collaboration Server: 1 Open an existing or define a new Conference IVR Service. Conference IVR Service - Global dialog box opens. Polycom®, Inc.
Page 638 The file Enter_Destination_Number.wav that is shipped with the system can be used for this message. To upload a new file, click the Add Message File. For more details, see Creating Audio Prompts and Video Slides. Polycom®, Inc.
Page 639 ID. Enter the number of seconds that the system will wait for the input of additional DTMF digits such as a password or conference number. The range can be from 10 seconds to 600 seconds. Default is 60 seconds. Polycom®, Inc.
Page 640: Disabling The Invite Participant Option
Chairperson or Everyone. 9 Click OK. Disabling the Invite Participant Option To disable the Invite Participant option: 1 From the IVR Services - DTMF Codes tab, delete the DTMF digits from the DTMF Code column. 2 Click OK. Polycom®, Inc.
Page 641: External Ivr Service Control
Polycom RealPresence Virtualization Manager (DMA) as the application server. When the application server is deployed in the enterprise environment and the Polycom RealPresence Collaboration Server (MCU) is deployed as a media server, the external IVR service can be used to play audio messages, display slides, and collect DTMF input from the participant.
Page 642: Default Ivr Prompts And Messages
Billing_Code.wav Code the pound key when complete. asked to enter a billing code Requires Please wait for the chairperson to join A participant Requires Chairperson.wav Chairperson the conference. attempts to join a conference prior to the Chairperson joining Polycom®, Inc.
Page 643 Chairperson_Password.wav Change complete. the Change Chairperson Password IVR Password menu. Confirm Please re-enter the new password. A participant Confirm_ Password Press the pound key when complete. enters a new Password_Change.wav Change conference or chairperson password Polycom®, Inc.
Page 644 Participants_Exceeded.wav Exceeded full conference After the tone, please state your Roll_Call_Record.wav Roll Call Record name. Roll Call Joined ...has joined the conference. Roll_Call _Joined.wav Roll Call Left ...has left the conference. Roll_Call_Left.wav Polycom®, Inc.
Page 645 Conference locked Conference The conference is being recorded Recording_ in_Progress.wav Recording Conference The conference recording has failed Recording_Failed.wav Recording Failed No Video All video resources are currently in No_Video_Resources_Audio_O Resources Audio use. Connecting using audio only nly.wav Only. Polycom®, Inc.
Page 646: Volume Control Of Ivr Messages, Roll Call And Music
Possible value range: 0-10 (Default: 4). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0. Polycom®, Inc.
Page 647: Ivr Services In Tip-Enabled Conferences
The configuration process is the same for TIP and non-TIP enabled Conferences and Entry Queues. For more information about IVR Services see, Defining a New Conference IVR Service. For more information about Entry Queues see, Entry Queues. For more information see Appendix I - Polycom Open Collaboration Network (POCN). Polycom®, Inc.
Page 648: Call Detail Record (Cdr) Utility
Each record contains field values separated by commas. This data can be  transferred to an external program such as Microsoft Excel for billing purposes. The following is a sample of an unformatted CDR file. Unformatted CDR File Polycom®, Inc.
Page 649: Multi-Part Cdr Files
1MB the file is saved and further call data recording is stopped and the additional data is lost. The Collaboration Server can be configured to keep recording the data in multiple CDR file set of 1MB each. Multi-Part CDR ensures that conference call data from long duration or permanent conferences is recorded and not lost. Polycom®, Inc.
Page 650: Enabling The Multi-Part Cdr Option
Appendix contains a full list of the events, fields and values that appear in the unformatted file. This appendix can be referred to for information regarding the contents of fields in the unformatted text file, but does not reflect the exact contents of the formatted text file. Polycom®, Inc.
Page 651: Viewing, Retrieving And Archiving Conference Information
The following icons are used: The CDR record has not been saved. The CDR record has been saved. Start Time The time the conference started. GMT Start Time The time the conference started according to Greenwich Mean Time (GMT). Polycom®, Inc.
Page 652: Multi-Part Cdr File Display
CDR list. The Part Index column displays the CDR file’s sequence in the CDR file set: ● CDRs up to 1MB consist of a single file. Each file has a unique Display Name and a Part Index of 1. Polycom®, Inc.
Page 653: Refreshing The Cdr List
If the destination file already exists, you will be asked if you want to overwrite the file or specify a new name for the destination file. The files are saved to the selected folder. CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Polycom®, Inc.
Page 654: Gateway Calls
This is enabled by adding the ALWAYS_FORWARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system.cfg and setting its value to YES. ● Up to 80 gateway calls may be run on a fully configured MCU. ● Gateway Profiles are included in the Backup and Restore Configuration operations. Polycom®, Inc.
Page 655: Call Flows
If the call is busy, the system will not try to connect the endpoint using another protocol. If the call is not completed after trying all possible protocols, the system displays the number that was dialed on the calling endpoint’s screen and the reason for not completing the call. For details, see Connection Indications. Polycom®, Inc.
Page 656 For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456. To invite two participants: SIP: 3456 and ISDN: 9251444, enter: 912000*3456*9251444. Polycom®, Inc.
Page 657 [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number. [@domain name] - the Collaboration Server domain name as registered to the SIP Proxy The dialing string: [GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name Polycom®, Inc.
Page 658: Gateway Ivr Dialing For Ip Participants
Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. If using the IP address of the Collaboration Server signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22.
Page 659: Direct Dialing Using Ip Addresses
For Collaboration Servers registered to a gatekeeper, the Collaboration Server can be configured to dial and receive calls to and from H.323 endpoints using the IP address in the event that the Gatekeeper is not functioning. Dial-out Calls For Dial-out calls, direct IP dialing is enabled or disabled by the GK_MANDATORY_FOR_CALLS_OUT system flag. Polycom®, Inc.
Page 660 Dial out to endpoint Alias Name using the Gatekeeper. No dial out to endpoint. Dial out to endpoint Alias Name using the Gatekeeper. Dial-in Calls For Dial-in calls, direct IP dialing is enabled or disabled by the GK_MANDATORY_FOR_CALLS_IN and system flag. Polycom®, Inc.
Page 661: Calling A Sip Endpoint In A Remote Domain
Where: ● The domain of the gateway call is mcu-domain ● The remote destination domain is dest%40dest-domain. ● The “%40” is replaced with an “@” when the gateway call is dialed to the remote SIP destination. Polycom®, Inc.
Page 662: Isdn Participants
If the call is not completed after trying all possible protocols, the system displays the number that was dialed on the calling endpoint’s screen and the reason for not completing the call. For details, see Connection Indications. Dialing from ISDN/PSTN Endpoints Dialing String and Call Flow from ISDN Endpoint to IP Endpoint Polycom®, Inc.
Page 663: Destination Numbers
ISDN prefix. When the call arrives to the gateway, this prefix is truncated and replaced by digits that correspond to the MCU prefix in the gatekeeper and the call is forwarded to the destination endpoint. Polycom®, Inc.
Page 664 * and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the DMA, see Dial Rule Operations in the Polycom RealPresence DMA System Operations Guide. Polycom®, Inc.
Page 665: Configuring The Gateway Components On The Collaboration Server
 Welcome Messages (in the Conference IVR Service - Welcome dialog box).  Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).  Password Messages (in the Conference IVR Service - Conference Password dialog box) Polycom®, Inc.
Page 666 If the participant entered an incorrect conference ID (in gateway calls it is the destination number), requests the participant to enter the number again. Dial Tone The tone that will be played to indicate a dialing tone, to let the calling participant enter the destination number. Polycom®, Inc.
Page 667 Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 668: Defining The Conference Profile For Gateway Calls
6 Set the Auto Terminate - At the End option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected. For more details, see New AVC CP Profile - Advanced Parameters. 7 Define the remaining Profile parameters as described in Defining AVC CP Conferencing Profiles. Polycom®, Inc.
Page 669: Defining The Gateway Profile
To define a new Gateway Profile: 1 In the RMX Management - Rarely Used pane, click Gateway Profiles 2 In the Gateway Profiles list pane, click the New Gateway Profile button. The New Gateway Profile dialog box opens. Polycom®, Inc.
Page 670: System Configuration
An IVR message is played requesting the user to enter a new number, followed by up to five redial attempts. If all redial attempts fail, the user is alerted by an IVR message that the dialed number is unreachable, followed by reorder tone and disconnection. Polycom®, Inc.
Page 671 ● The Redial on Wrong Number message and time-out are repeated according to the value of the WRONG_NUMBER_DIAL_RETRIES system flag. If there is no input from the user, after completing the retries, the user receives the Disconnect on Wrong Number IVR message: Incorrect destination number followed by the Reorder Tone. Polycom®, Inc.
Page 672: Disconnect On Busy
During the connection process to the other endpoints, the system displays on the calling participant’s screen the called number and the connection status. A Maximum of 32 characters can be displayed for connection indications. If the displayed information is longer than 32 characters the text is truncated. Polycom®, Inc.
Page 673: Gateway Session Parameters
For example: if the Gateway Profile display name is Default_GW_Session, the conference name will be GW_Default_GW_Session(001). Conference ID The ID of the new conference is assigned randomly by the MCU. The Gateway Session automatically ends when only one participant is left in the session. Polycom®, Inc.
Page 674: Connected Participant Parameters
If the dialed number was an IP address, the system displays underscores instead of dots, for example, 172_22_172_89. Participants connected to a gateway session are monitored in the same way as participants connected to ongoing conferences. For details, see Participant Level Monitoring. Polycom®, Inc.
Page 675: Direct Dialing From Isdn/Pstn Endpoint To Ip Endpoint Via A Meeting Room
2 Define the Meeting Room with the following:  Conference Profile in which the Auto Terminate - At the end - When Last Participant Remains option is selected. For more details on Conference Profile definition, see Defining the IVR Service for Gateway Calls. Polycom®, Inc.
Page 676 Gateway Calls ▪ ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room.  The dial-out IP endpoint is added to the Meeting Room’s Participants list. Polycom®, Inc.
Page 677: Dialing To Polycom® Realpresence Dma System
This number is truncated by the Collaboration Server gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper. Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example:...
Page 678: Calling The Realpresence Dma Via Gateway Ivr
265555 Calling the RealPresence DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the Collaboration Server. ISDN Video endpoints connect using their audio channels (but consume video resources). The RealPresence DMA system enables load balancing and the distribution of multipoint calls on up to 10 Polycom Collaboration Server media servers.
Page 679: Automatic Dial String Generation
Collaboration Server Gateway Session to the RealPresence DMA in order to connect to the required RealPresence DMA Meeting Room. When this configuration option is selected, the participant does not need to interact with the IVR Service. Call Flow from ISDN Endpoint to RealPresence DMA with Automatically Generated Forwarded Dial String Polycom®, Inc.
Page 680: Pstn Dial-In Using Gk Prefix
761234# (The Gatekeeper Prefix”76” is Collaboration Server with DMA PSTN participant enters: automatically removed from 761234# Virtual Meeting Room ID in DMA = the DTMF input string for a 1234 standalone Collaboration DMA gatekeeper prefix = 76 Server.) Polycom®, Inc.
Page 681: Deploying A Polycom Rmx™ Serial Gateway S4Gw
Gateway Calls Deploying a Polycom RMX™ Serial Gateway S4GW UC APL Public Key Infrastructure (PKI) requires that the Serial Gateway S4GW be connected directly to the Collaboration Server and not to the H.323 network. The Serial Gateway effectively becomes an additional module of the Collaboration Server, with all web and H.323 traffic passing through the Collaboration Server.
Page 682: Installing The Rmx Manager Application
RMX's management console. The RMX Manager specific to the Maximum Security version being deployed can be downloaded from the Support section of the Polycom website. Modem connection is not supported when the Collaboration Server is in Ultra Secure Mode. For...
Page 683: Guidelines
● Accessing the RMX Manager Application Installer Directly from the MCU ● Downloading the RMX Manager application from the Polycom web site at http://www.polycom.com/support and installing it. The Installation procedure is the same as if you have downloaded the application from the Login screen.
Page 684: Downloading The Installation Files From Polycom Support Site
3 Continue the Installation as described in Installing the RMX Manager on Your Workstation. Downloading the Installation files from Polycom Support Site 1 Access the Polycom web site at http://www.polycom.com/support. 2 Click on Documents and Downloads and then select UC Infrastructure from the drop-down list 3 Select the appropriate RMX/Collaboration Server product.
Page 685: Accessing The Rmx Manager Installer From The Login Screen
The Install dialog box is displayed. Installing the RMX Manager on Your Workstation Once the installer has verified that the application’s requirements on the workstation are met, the The Install dialog box is displayed. 1 Click the Install button. Polycom®, Inc.
Page 686 RMX Manager Application The installation proceeds. The installation completes, the application loads and the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manager application, the MCUs pane is empty. Polycom®, Inc.
Page 687: Installing The Rmx Manager For Multi-User Capability
The RMX Manager can be installed to be available to all users of a shared computer during the initial installation. The following procedure is performed after downloading the RMX Manager from the Polycom Support website. The RMX Manager can still be installed from the Collaboration Server Web Client, but the installation will only be available to the current user.
Page 688 RMX Manager Application 4 Click Next. 5 Select Everyone to install the RMX Manager for all users sharing the computer. (Select Just me to install the RMX Manager just for the current user.) 6 Click Next. Polycom®, Inc.
Page 689: Starting The Rmx Manager Application
7 Click Close to close the RMX Manager installer. The installation is complete. Starting the RMX Manager Application Once installed, the RMX Manager can be run using the (non-secured) or (secured) http:// https:// command in the browser’s address line or the Windows Start menu. Polycom®, Inc.
Page 690 If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. b Click All Programs > Polycom > RMX Manager. The MCUs screen is displayed, listing the MCUs currently defined in the RMX Manager.
Page 691: Connecting To The Mcu
Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 692: Rmx Manager Main Screen
The menu items, the Collaboration Server Management features, the Address Book and the Conference Templates are all properties of the selected MCU and apply to it. MCUs Pane The MCUs pane includes a list of MCUs and a toolbar. Polycom®, Inc.
Page 693 ● Monitored - When checked indicates that the conferences running on this MCU are automatically added to the Conferences list and monitored. To stop monitoring the conferences running on this MCU and their participants, clear the Monitored check box. Polycom®, Inc.
Page 694: Use Other Rmx Manager Ui Components
To add the MCU to the list of MCUs being managed, define the MCU’s connection parameters. To add a Collaboration Server unit: 1 On the MCUs toolbar, click Add MCU to add an MCU to the MCU list. The Add MCU dialog box opens. Polycom®, Inc.
Page 695 Password Enter the password as defined for the user name with which you will login to the MCU. The system is shipped with a default User whose password is POLYCOM. Secure Mode Optional. Select this check box to connect to the Collaboration Server with SSL and work in Secure Mode.
Page 696: Grouping The Participants By Mcu
4 If required, repeat steps 1-3 to define additional Collaboration Server units. The MCUs pane contains the list of all defined MCUs. Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences. To change the display mode for the Participants pane: Polycom®, Inc.
Page 697: Start Monitoring/Stop Monitoring
You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: » By clearing the check box in the Monitored column in the MCUs pane. Right-clicking the MCU icon and selecting Stop Monitoring. The check box is cleared in the Monitored column. Polycom®, Inc.
Page 698: Modifying The Mcu Properties
An MCU can be removed from the RMX Manager. This function should be used if the MCU hardware was disconnected and removed from the network. To Remove an MCU from the list: 1 Use one of the following methods: a Select the MCU to disconnect and click Delete Polycom®, Inc.
Page 699: Changing The Rmx Manager Language
In addition, when upgrading to a previous version, the MCU list is deleted, and can be imported after upgrade. The exported file is save in XML format and can be edited in any text editor that can open XML files. Polycom®, Inc.
Page 700 2 Click the Browse button to select the saved file, or enter the required path in the Export Path box. The Open dialog box is displayed. 3 Select the XML file previously saved, and click the Open button. The selected file path is displayed in the Import Path box. 4 Click OK to import the file. Polycom®, Inc.
Page 701: Installing Rmx Manager In Secure Communication Mode
1 Set the Collaboration Server to Non Secure Communication Mode a In the RMX Management pane, click IP Network Services. b In the IP Network Services list pane, double click the Management Network entry. The Management Network Properties dialog box is displayed. Polycom®, Inc.
Page 702 The DNS dialog box is displayed. 3 Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created. Polycom®, Inc.
Page 703 Purchasing and Installing a Certificate. 6 Set the Collaboration Server to Secure Communication Mode a In the RMX Management pane, click IP Network Services. b In the IP Network Services list pane, double click the Management Network entry. Polycom®, Inc.
Page 704 RMX Manager Application The Management Network Properties dialog box is displayed. c Click the Security tab. The Security dialog box is displayed. d Select the Secured Communication check box. Polycom®, Inc.
Page 705: Using An Internal Certificate Authority
Certificate Authority. To add the Internal Certificate Authority as a trusted Certificate Authority: 1 Navigate to the folder where the certificate (.cer) file is saved. 2 Open the certificate file. 3 Click the Details tab. Polycom®, Inc.
Page 706 4 Click the Copy to File button. The Certificate Export Wizard is displayed. 5 Click Next. The Export File Format dialog box is displayed. 6 Select Base-64 encoded X.509 (.CER). 7 Click Next. The File to Export dialog box is displayed. Polycom®, Inc.
Page 707 8 In the File Name field, enter the file name for the exported certificate. 9 Click Next. The final Certificate Export Wizard dialog box is displayed. 10 Click Finish. The successful export message is displayed. 11 Click OK. Polycom®, Inc.
Page 708: Starting The Rmx Web Client
Use the RMX Web Client You can manage or monitor a Polycom RealPresence Collaboration Server with the RMX Web Client application, using Internet Explorer installed on your workstation, or using RMX Manager application. The RMX Manager is the Windows version of the RMX Web Client. For more information, see Manager Application.
Page 709 2 Enter your User Name and Password and click the Login button. If the default User name and password were not changed on first entry, the default user name and password are both POLYCOM. The RMX Web Client main screen is displayed.
Page 710: Rmx Web Client Screen Components
The main screen can be customized. For more information, see Customizing the Main Screen. Viewing and System Functionality Permissions Your User’s Authorization Level determines the viewing and system functionality of the RMX Web Client as summarized in the following table. Polycom®, Inc.
Page 711 Administrator - Read Only: A user with the viewing and monitoring permissions of a regular Administrator, but can only create system backups and cannot perform any other functional operation. For more information, see Administrator Read-only. For more information on users and permissions, see Collaboration Server Users Polycom®, Inc.
Page 712: Conferences List
● You can list and monitor conferences you have started or for which you have entered the password or that don’t have a Chairperson Password assigned. ● A Chairperson Password field and a Refresh button are displayed. Enter a password and click Refresh to display a list of conferences with the requested password. Polycom®, Inc.
Page 713: List Pane
The Status Bar at the bottom of the RMX Web Client contains System and Participant Alerts tabs as well as Port Usage Gauges and an MCU State indicator. Information included in the status bar varies with the product model. Polycom®, Inc.
Page 714: System Alerts
This is a list of participants that are experiencing connection problems. It is sorted by conference. The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar. Polycom®, Inc.
Page 715: Port Usage Gauges
2000/4000 with an MPMRx card, the Port Usage Gauge displays for the selected MCU: ● The total number of Video ports in the system. ● The number of Video ports in use. ● The High Port Usage threshold. Port Gauges - RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMx cards Polycom®, Inc.
Page 716: Mcu State
The Address Book is a list of Participants and Groups that have been defined on the MCU. The information in the Address Book can be modified only by an administrator. All system users can, however, view and use the Address Book to assign participants to conferences. Polycom®, Inc.
Page 717: Displaying And Hiding The Address Book
Displaying and Hiding the Address Book The first time you access the RMX Web Client, the Address Book pane is displayed. You can hide it by clicking the anchor pin button. Polycom®, Inc.
Page 718: Conference Templates
Displaying and Hiding Conference Templates The Conference Templates list pane is initially displayed as a closed tab in the RMX Web Client main window. The number of saved Conference Templates is indicated on the tab. Polycom®, Inc.
Page 719: Customizing The Main Screen
2 Click on the column heading to toggle the column’s sort order. To change the order of columns in a pane: » Click the column heading to be moved and drag it to its new position, until a set of red arrows appears indicating the column’s new position. Polycom®, Inc.
Page 720: Increasing And Decreasing The Text Size
RMX Web Client. This option does not work in Toolbar view as all items are represented by icons. To expand or collapse the Frequently Used and Rarely Used sections: The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the buttons. Polycom®, Inc.
Page 721 To move items within and between the Frequently Used and Rarely Used sections: 1 In the RMX Management pane, drag the icon of the item you wish to move to the desired position. An indicator line ( ) appears indicating the new position of the icon. Polycom®, Inc.
Page 722: System And Participant Alerts
System Alerts indication bar becomes statically red until the errors have been resolved in the MCU. The Participants Alerts indication bar blinks red indicating participant connection difficulties in conferences. Once viewed, the Participant Alerts indication bar becomes statically red until the errors have been resolved in the MCU. Polycom®, Inc.
Page 723: System Alerts
To view the System Alerts list: 1 Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane: Polycom®, Inc.
Page 724 System Alerts indication bar. It displays the current system errors and is a quick indicator of the MCU status. Faults Full List - A list of all system faults. Note: Viewed when logged in as a special support user. Polycom®, Inc.
Page 725: Participant Alerts
The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see Participant Level Monitoring. 2 To resolve participant issues that created the Participant Alerts, the administrator can either Connect , Disconnect or Delete a participant. Polycom®, Inc.
Page 726: Rmx Time
Local Time The MCU’s local time settings, are calculated from the GMT Time and the GMT Offset. GMT Time The MCU’s current GMT Time settings. Select the Up or Down arrows to alter the GMT Time on the MCU. Polycom®, Inc.
Page 727 Use this button to adjust the start time of all the reservations in one operation. Time For more information see Adjusting the Start Times of all Reservations. Not supported in the RealPresence Collaboration Server. After resetting the MCU a delay may occur when synchronizing with the external NTP server. Polycom®, Inc.
Page 728: Resource Management
Video/Voice Port Configuration - MPMx ● Displaying the Resource Report ● MCU Resource Management by RealPresence Resource Manager, Polycom CMA and Polycom ● RealPresence DMA System Resource Capacity The MCU resources are determined by the MCU type, Card Configuration Mode and the system license you have purchased.
Page 729 (quality), the greater the amount of video resources consumed by the MCU. The following table shows the number of video resources used for each resolution. The port consumption ratios of different calls against that of a HD720p30 call are as shown in this table. Polycom®, Inc.
Page 730: Mcu Capacities In Mixed Cp And Svc Conferencing
HD720p30 HD1080p30 HD1080p60 SVC 1080p ports * Collaboration Server 1800: For a maximum license of 75 ports for 3 cards and 25 ports for 1 card configurations. ** Collaboration Server 2000/4000: For a maximum license of 65 ports. Polycom®, Inc.
Page 731: Avc Conferencing - Video Switching Resource Capacity
AVC Conferencing - Video Switching Resource Capacity During a Video Switching conference, each endpoint uses one video (CIF) port. The following table summarizes the resource capacities of fully configured MCUs with the various card types per line rate in VSW Conferencing mode. Polycom®, Inc.
Page 732: Resource Usage In Avc Cp Conferencing
Video resources usage varies according to the video resolution used by the endpoints. The higher the video resolution (quality), the greater the amount of video resources consumed by the MCU. For information on resource usage vs. resolution, see Polycom RealPresence Collaboration Server 1500/1800/2000/4000 (depending on the machine) Hardware Guide.
Page 733: Video/Voice Port Configuration - Mpmrx
If the system runs out of voice ports, voice endpoints cannot connect to available video ports. Conversely, video endpoints cannot connect to available voice ports. Polycom®, Inc.
Page 734: Configuring The Video/Voice Resources
The forcing is done by modifying the system configuration and it applies to all conferences running on the MCU. You can specify the endpoint types for which resource allocation can be forced to CIF resource, enabling other types of endpoints to use higher resolutions in the same conference. For example, you can force the Polycom®, Inc.
Page 735: Resource Reports
When viewing the Collaboration Server resource report, the resource allocations are described in AVC HD720p30 units. The Resource Report also includes a graphic representation of the resource usage. One resource report is available for all resource usage including SVC-based endpoints. Polycom®, Inc.
Page 736: Displaying The Resource Report
● 6 of its 30 HD720p30 resources allocated as Audio = 72 Audio resources (6x12). ● All 72 Audio resources free (green). ● The remaining 24 HD720p30 resources allocated as Video resources. ● 3 of the 24 HD720p30 resources are occupied (red) while the remaining 21 are free. Polycom®, Inc.
Page 737: Resource Reports For Collaboration Server 1800 And 2000/4000 With Mpmrx
(Audio) resources. These MCUs allocate the same amount of system resources to Voice (Audio) participants, as those allocated to CIF Video participants. Example: A Collaboration Server with MPMRx media cards installed has 200 licensed HD720p30 resources, all of which are free. Polycom®, Inc.
Page 738: Port Gauge
Moving the cursor over the Video bar displays the following view: Port Gauge The Port Gauge in the Status Bar show the numbers as they appear in the resource report. In the following example, 20 of the 400 system resources are shown as occupied. Polycom®, Inc.
Page 739: Card Configuration Mode
Collaboration Server 1800/2000/4000 Resource Capacities are set out below. Collaboration Server 1800 Resource Capacity The RMX 1800 system allocates port resources in AVC HD 720 p30 units. The number of unit ports each types of calls requires differs for AVC-SVC mixed conferences and non-mixed conferences. Polycom®, Inc.
Page 740 SVC call requiring1/3 of a license port. In fact, one port will be allocated. For more information about resources licenses and capacities for the various Collaboration Server 1800 media card configurations, see the Realpresence Collaboration Server (RMX) 1800 Hardware Guide. Polycom®, Inc.
Page 741: Collaboration Server 2000/4000 Resource Capacity
On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines. E1 and T1 connections cannot be used simultaneously. The following table lists the ISDN supported bit rates and their respective participant connection capacities per RTM ISDN card: Polycom®, Inc.
Page 742: Polycom Realpresence Dma System
MCU Resource Management by RealPresence Resource Manager, and Polycom RealPresence DMA System When the RealPresence Resource Manager, and Polycom RealPresence DMA system are part of the solution, following a request by the RealPresence Resource Manager and Polycom RealPresence DMA system, the MCU will send updates on resource usage to the DMA, which updates its own resource usage for the MCU.
Page 743: Port Usage Threshold
1 In the Setup menu, click Port Gauge to open the Port Gauge dialog box. Port Gauge Threshold Setting - RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMx Port Gauge Threshold Setting - RealPresence Collaboration Server 1800 or 2000/4000 with MPMRx Polycom®, Inc.
Page 744: Sip Dial-In Busy Notification
For example, if the Port Gauge threshold is set to 80%, when 80% of the Audio resources are used, the system will not allow additional SIP audio endpoints to connect and will send a busy notification to the endpoint. This does not affect the video resources usage. Polycom®, Inc.
Page 745: Port Usage Gauges
2000/4000 with an MPMRx card, the Port Usage Gauge displays for the selected MCU: ● The total number of Video ports in the system. ● The number of Video ports in use. ● The High Port Usage threshold. Port Gauges - RealPresence Collaboration Server (RMX) 1500/2000/4000 with MPMx Polycom®, Inc.
Page 746 Administration and Utilities Port Gauges - RealPresence Collaboration Server 1800 and 2000/4000 with MPMRx The basic unit used for reporting resource usage in the Port Gauges is HD720p30. Results are rounded to the nearest integer. Polycom®, Inc.
Page 747: System Information
Card Configuration Mode that was active previous to powering down. RMX Version Displays the System Software Version of the MCU. Serial Number Displays the Serial Number of the Collaboration Server unit. Polycom®, Inc.
Page 748: Snmp (Simple Network Management Protocol)
The MULTI-MEDIA_MIB_TC must be compiled before compiling the other MIBs. Private MIBs ● RMX-MIB (RMX-MIB.MIB)  Contains the statuses of the Collaboration Server: Startup, Normal and Major.  Contains all the Alarms of the Collaboration Server that are sent to the SNMP Manager. Polycom®, Inc.
Page 749: Support For Mib-Ii Sections
Notifications group allows an MCU, if enabled, to inform a remote management client of its operational status. Note: The Collaboration Server supports only one field in H.341-H323MC MIB. The Collaboration Server reports the Gatekeeper address using H.341-H323MC MIB – 323McConfigGatekeeperAddress (0.0.8.341.1.1.4.2.1.1.4) in response to a query from a manager. Polycom®, Inc.
Page 750: Unified Mib
The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
Page 751 Number of calls in the last minute which ended with a failure code. CallsEndedScsfl Integer Number of calls in the last minute which ended with a success code. CallsEndedFailed Integer Number of calls in the last minute which ended with a failure code. NumActvCnfrncs Integer Number of active conferences. Polycom®, Inc.
Page 752: Traps
Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) ● Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). An Example of an Alarm Fault Trap...
Page 753: Status Trap
Task terminated 5008 Low Processing Memory 5009 Low system Memory 5010 High system CPU usage 5014 High CPU utilization 5016 Process idle 5107 Failed to open Apache server configuration file 5108 Failed to save Apache server configuration file Polycom®, Inc.
Page 754 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended to delete Only in non-Ultra this User and create your own User. Secure Mode 5904 Single clock source...
Page 755: Defining The Snmp Parameters In The Collaboration Server
The MIB files are saved to the selected directory. 7 Click Close to exit the Retrieve MIB Files dialog box. 8 In the Agent dialog box, define the parameters that allow the SNMP Management System and its user to easily identify the MCU. Polycom®, Inc.
Page 756 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box. Polycom®, Inc.
Page 757 Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 758 Trap. If the Engine ID field (Version 3) is empty when Enable Trap Inform has been selected, the Engine ID is set by the Client. Community Name Enter the Community Name of the manager terminal used to monitor the 1, 2 MCU activity Polycom®, Inc.
Page 759 The new IP Address and Community name is added to the Trap Destinations box. a To delete the IP Address of a Manager terminal, select the address you wish to delete, and click Remove. The IP address in the Trap Destinations box is removed. Polycom®, Inc.
Page 760 When the Accept SNMP packets from all Hosts is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box. Polycom®, Inc.
Page 761 Privacy Password Enter a Privacy Password. Privacy is Range: 8 - 48 characters selected in the Default: Empty Security Level field. Engine ID Enter an Engine ID to be used for both the Agent and the Trap. Default: Empty Polycom®, Inc.
Page 762: Audible Alarms
Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated Audible Alarms are immediately halted. Polycom®, Inc.
Page 763: Audible Alarm Permissions
● Define the number of repetitions and the interval between the repetitions. To Customize the Audio Alert on the Collaboration Server Client or RMX Manager: 1 On the Collaboration Server menu, select Setup > Audible Alarms > User Customization. The User Customization window opens. Polycom®, Inc.
Page 764: Replacing The Audible Alarm File
Operator Assistance. This file can be replaced by a *.wav file with your own recording. The file must be in *.wav format and its length cannot exceed one hour. Only the User with Administrator permission can download the Audible Alarm file. Polycom®, Inc.
Page 765: Multilingual Setting
Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the Collaboration Server Web Client. Customizing the Multilingual Setting The languages available for selection in the Login screen of the RMX Web Client can be modified using the Multilingual Setting option. Polycom®, Inc.
Page 766: Banner Display And Customization
The administrator can choose one of four alternative login banners to be displayed. The four alternative banners cannot be modified. A Custom banner (default) can also be defined. The Main Page Banner is blank and can be defined. Polycom®, Inc.
Page 767: Guidelines
Sample 1 Banner You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only. By using this IS (which includes any device attached to this IS), you consent to the following conditions: Polycom®, Inc.
Page 768: Sample 2 Banner
Unauthorized use may subject you to criminal prosecution. Evidence of any such unauthorized use collected during monitoring may be used for administrative, criminal or other adverse action. Use of this system constitutes consent to monitoring for these purposes. Polycom®, Inc.
Page 769: Customizing Banners
• Maximum banner size is the banner Banner when the 100KB. ULTRA_SECURE_M • The banner may not be left ODE flag is set to blank when the YES. ULTRA_SECURE_MODE flag is set to YES. 3 Click OK. Polycom®, Inc.
Page 770: Banner Display
When the Collaboration Server is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. Polycom®, Inc.
Page 771: Main Screen Banner
When the Collaboration Server is configured to work in Ultra Secure Mode, such as the Maximum Security environment, the display banner includes the following default text: THIS IS A DOD SYSTEM AND IS SUBJECT TO MONITORING, UNAUTHORIZED USE MAY SUBJECT YOU TO ADMINISTRATIVE ACTION OR CRIMINAL PROSECUTION AND PENALTIES. Polycom®, Inc.
Page 772: Software Management
 Conference participant settings  Operation DB (administrator list)  SNMP settings  Time configuration ● CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Polycom®, Inc.
Page 773: Using Software Management
2 Browse to the Restore Directory Path where the backed up configuration files are stored and then click Restore. To download MCU software files: 1 On the Collaboration Server menu, select Administration > Software Management > Software Download. 2 Browse to the Install Path and then click Install. Polycom®, Inc.
Page 774: Ping The Collaboration Server
Enter the Host Name or IP Address of the network entity to be Pinged. 3 Click Ping. The Ping request is sent to the Host Name or IP Address of the Collaboration Server entity. The Answer is either:  OK  FAILED Polycom®, Inc.
Page 775: Notification Settings
Notification of a new user/administrator connecting to the Collaboration Server. New Conference Created New conference has been created. Conference Not Full The conference is not full and additional participants are defined for the conference. Welcome Message A welcome message after user/administrator logon. Polycom®, Inc.
Page 776: Logger Diagnostic Files
When the MCU is reset via the Collaboration Server, the files are saved on the MCU hard drive. To access the Logger Diagnostic Files: » On the Collaboration Server menu, select Administration > Tools > Logger Diagnostic Files. The following tasks can be performed: Polycom®, Inc.
Page 777 2 In the Logger Diagnostic Files dialog box, click Browse. 3 In the Browse for Folder window, select the directory location to save the Logger files and click OK. You will return to the Logger Diagnostic Files dialog box. Polycom®, Inc.
Page 778: Information Collector
OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state, • CFG directory (without IVR) event logs • Signaling Trace files (H.323 & SIP) • Cards info: HW version, state and status • Central Signaling logs • SW version number • Processes internal state and statistics Polycom®, Inc.
Page 779: Ultra Secure Mode
RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Ultra Secure Mode The Information Collector logs information from the Collaboration Server’s Network Intrusion Detection...
Page 780: Using The Information Collector
Step 1: Creating the Information Collector Compressed File To create the compressed file: 1 In the Collaboration Server menu, select Administration > Tools > Information Collector. The Information Collector dialog box is displayed. Information Collector - Standard Security Mode Information Collector - Ultra Secure Mode Polycom®, Inc.
Page 781: Step 2: Saving The Compressed File
Step 2: Saving the Compressed File 1 The compressed file is automatically saved in the directory selected in the Information Collector dialog box. The file is named info.tgz. A success information box is displayed. 2 Click OK. Polycom®, Inc.
Page 782: Step 3: Viewing The Compressed File
All audit events are saved to a buffer file on hard disk in real time and then written to a file on hard disk in XML in an uncompressed format. A new current auditor event file is created when: ● The system is started ● The size of the current auditor event file exceeds 2 MB Polycom®, Inc.
Page 783: Retrieving Auditor Files
The Auditor Files dialog box is displayed. The Auditor Files dialogue box displays a file list containing the following file information:  Name  Size (Bytes)  First Message – Date and time of the first audit event in the file Polycom®, Inc.
Page 784: Auditor File Viewer
The Auditor File Viewer enables Auditors and Administrators to view the content of and perform detailed analysis on auditor event data in a selected Auditor Event File. You can view an Auditor Event File directly from the Auditor Files list or by opening the file from the Auditor File Viewer. Polycom®, Inc.
Page 785 1 On the Collaboration Server menu, select Administration > Tools > Auditor File Viewer. The Auditor File Viewer is displayed. If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. The following fields are displayed for each event: Polycom®, Inc.
Page 786 RMDIR (HTTP) • Startup (Collaboration Server Internal Event) • Shutdown (Collaboration Server Internal Event) • Reset (Collaboration Server Internal Event) • Enter Diagnostic Mode (Collaboration Server Internal Event) • IP address changes via USB (Collaboration Server Internal Event) Polycom®, Inc.
Page 787: Audit Events
Attempt to exceed the maximum number of management sessions per system Central Signaling indicating Recovery status. Failed login attempt Failed to open Apache server configuration file. Failed to save Apache server configuration file. Fallback version is being used. Polycom®, Inc.
Page 788 MCU Reset to enable Diagnostics mode. MCU reset. Music file error. New activation key was loaded. New version was installed. NTP synchronization failure. Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled.
Page 789: Transactions
User initiated MCU reset. Transactions Transactions that are recorded by the Auditor. Transactions recorded by the Auditor Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_ISDN_PHONE:ADD_ISDN_PHONE TRANS_ISDN_PHONE:DEL_ISDN_PHONE TRANS_ISDN_PHONE:UPDATE_ISDN_PHONE TRANS_ISDN_SERVICE:DEL_ISDN_SERVICE TRANS_ISDN_SERVICE:NEW_ISDN_SERVICE TRANS_ISDN_SERVICE:SET_DEFAULT_ISDN_SERVICE TRANS_ISDN_SERVICE:UPDATE_ISDN_SERVICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT Polycom®, Inc.
Page 790: Activex Bypass
Installing ActiveX To install ActiveX components on all workstations in the network: 1 Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings. Polycom®, Inc.
Page 791: Resetting The Collaboration Server
Resetting the Collaboration Server System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: 1 In the RMX Management pane, click Hardware Monitor. The Hardware Monitor pane is displayed. 2 Click Reset ( Polycom®, Inc.
Page 792 The duration of the Startup depends on the type of activity that preceded the MCU reset. For example: Fast Configuration Wizard, New Version installation, Version Upgrade, Restore Last Configuration etc. When resetting the Collaboration Server from the Hardware Monitor, sometimes SIP endpoints may remain connected although the conference ended. Polycom®, Inc.
Page 793: Modifying System Flags
Flags table can be modified. 3 To modify a flag value, select the flag and click Edit Flag, or double-click it. 4 In the New Value field, enter the flag’s new value. 5 Click OK to close the Update Flag dialog. Polycom®, Inc.
Page 794: Manually Added And Deleted System Flags
Intra request it will be forwarded. If there is no additional Intra request not no action is taken other than to wait for the next cycle. This filtering process is repeated every <flag value> seconds. Default: 30 Polycom®, Inc.
Page 795 For more information see Managing the Address Book. The Auto Gain Control mechanism regulates noise and audio volume by keeping the received audio signals of all participants balanced. Note: Enabling AGC may result in amplification of background noise. Polycom®, Inc.
Page 796 Possible values are VSX nnnn - where nnnn represents the model number for example, VSX 8000. FORCE_STRONG_PASSWORD_P When set to YES, implements the Strong Password rules. For more details, OLICY Changing a User’s Password. Default: NO (default when ULTRA_SECURE_MODE=YES), Polycom®, Inc.
Page 797 When set to NO (default) this flag prevents potential scheduling conflicts from occurring as a result of system calls from external scheduling applications such as Polycom ReadiManager®, and others via the API. Set to YES to schedule conference reservations using an external scheduling application.
Page 798 • FILL_FROM_FIRST_CONFIGURED_SPAN - To allocate all channels on the first configured span before allocating channels on other spans. • FILL_FROM_LAST_CONFIGURED_SPAN - To allocate all channels on the last configured span before allocating channels on other spans. Default: LOAD_BALANCE Polycom®, Inc.
Page 799 TelePresence mode, cropping is done as follows: • Left/right sides: no cropping • Top/Bottom: the calculated area to be stripped will be cropped 84% of the calculated area to be stripped will be cropped from the bottom, and 16%will be cropped from the top. Polycom®, Inc.
Page 800 For a detailed list of possible flag values for the various video layouts, see Legacy Endpoint Content Default Layout Flag Values. MAX_CONF_PASSWORD_REPEAT Allows the administrator to configure the maximum number of consecutive ED_DIGITS repeating characters that are to be allowed in a conference password. Range: 1 - 4 Default: 2 Polycom®, Inc.
Page 801 Range: 1 - 4 Default: 2 MAX_PASSWORD_REPEATED_CH Allows the administrator to configure the maximum number of consecutive repeating characters to be allowed in a password. Range: 1 - 4 Default: 2 Polycom®, Inc.
Page 802 Description MCU_DISPLAY_NAME The name of the MCU that is displayed on the endpoint’s screen when connecting to the conference. Default: POLYCOM RealPresence Collaboration Server 1500/1800/2000/4000 (the last depends on the product type). MIN_PASSWORD_LENGTH The length of passwords. Possible value: between 0 and 20.
Page 803 Defines the number of digits in the Conference ID that will be assigned by the MCU. Enter 0 to disable the automatic assignment of IDs by the MCU and let the Collaboration Server user manually assign them. Range: 2-16 (Default: 4). Polycom®, Inc.
Page 804 0 - (Standard Security Mode) this rule is not enforced. However this rules cannot be disabled when the Collaboration Server is in Ultra Secure Mode. • 9 - (Ultra Secure Mode) Conference password must be at least 9 characters in length (default). Polycom®, Inc.
Page 805 If set to NO, any conference participant can send content. Default: YES RMX2000_RTM_LAN This flag is used after installation on and RTM-LAN card to activate the card. The flag must be set to YES. (RealPresence Collaboration Server (RMX) 2000 only.) Polycom®, Inc.
Page 806 The volume scale is from 1 to 10, where 1 is the weakest and 10 is the strongest. The default connection value is 5. Each unit change represents an increase or decrease of 3 dB (decibel). Range: 1-10 Default: 5 Polycom®, Inc.
Page 807 Default: 0 USER_LOCKOUT_WINDOW_IN_MI Defines the time period during which the three consecutive Login failures NUTES occur. Value: 0 - 45000 0 means that three consecutive Login failures in any time period will result in User Lockout. Default: 60 Polycom®, Inc.
Page 808 If the endpoint switches from inband to outband, and vice versa, the value of the SET_DTMF_SOURCE_DIFF_IN_SEC flag determines the time interval after which both inband and outband tones/digits will be accepted. • 1 - Outband (H.245) only • 2 - Inband only Polycom®, Inc.
Page 809 Ultra Secure Mode. AVOID_VIDEO_LOOP_BACK_IN_C When set to YES the current speaker’s image is not sent back through the ASCADE participant link in cascaded conferences with conference layouts other than 1x1. Default: YES Range: YES / NO Polycom®, Inc.
Page 810 This flag is used to control the system behavior in an environment where _LYNC some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
Page 811 H.225 setup message. Default: YES. CPU_BONDING_LINK_MONITORI Used when using the MII Monitor for troubleshooting networks.This flag NG_FREQUENCY sets the MII Polling Interval in milliseconds. A value of zero disables MII monitoring. Default: 100 Polycom®, Inc.
Page 812 DISABLE_DUMMY_REGISTRATIO Enables or disables SIP dummy registration on the domain. Possible Values: NO (Default) - Disables SIP dummy registration. YES - Enables SIP dummy registration. Note: For homologation and certification testing, the flag must be set to YES. Polycom®, Inc.
Page 813 Enables or disables the Closed Captions option that allow endpoints to endpoints to provide real-time text transcriptions or language translations of the video conference. When set to NO (default), Closed Captions are disabled. When set to YES, Closed Captions are enabled. Polycom®, Inc.
Page 814 Default: NO Modifying flag values requires manual addition with no system reset. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+Content. When set to NO, disables this feature for all conferences and participants. ENABLE_FLOW_CONTROL_REIN Used to enable or disable sending a re-INVITE to endpoints to adjust their VITE data rate.
Page 815 If security is of higher priority than SIP Content sharing, SIP NTENT People+Content can be disabled by setting this System Flag to NO. (The content management control (BFCP) utilizes an unsecured channel (60002/TCP) even when SIP TLS is enabled.) Default: YES Polycom®, Inc.
Page 816 Server in the DMA server. EXTERNAL_CONTENT_PORT The DMA port used by the Collaboration Server to send and receive XML requests/responses. Default: 80. EXTERNAL_CONTENT_USER The login name defined for the Collaboration Server in the DMA server defined in the format: domain name/user name. Polycom®, Inc.
Page 817 Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. The login name defined for the Collaboration Server in the external database server. Default: POLYCOM EXTERNAL_DB_PASSWORD Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 only. The password associated with the user name defined for the Collaboration Server on the external database server.
Page 818 IP endpoint in HD 720p resolution and Video Quality set to Motion. This mode is not supported for ISDN endpoints. Default value: Tandberg MXP. To disable this flag, enter NONE. G728_IP Enables or disables declaration of G.728 Audio Algorithm capabilities in IP calls. Range: YES / NO Default: NO Polycom®, Inc.
Page 819 • Automatic generation of passwords (both conference and chairperson passwords) is disabled, regardless of the settings of the flags:  NUMERIC_CONF_PASS_DEFAULT _LEN  NUMERIC_CHAIR_PASS_ DEFAULT_LEN. For more information see Automatic Password Generation Flags. Default: NO. Polycom®, Inc.
Page 820 Note: If the flag value is set to YES and either of the LAN connections (LAN1 or LAN2) experiences a problem, an active alarm is raised stating that there is no LAN connection, specifying both the card and port number. Polycom®, Inc.
Page 821 • YES—Video streams sent to the MS AV MCU are HD1080p30, SD, CIF. Video streams received from the MS AV MCU are 720p30,SD, and CIF. For more information see Video Resource Requirement Selection in Lync 2013 AVMCU Cascade. Polycom®, Inc.
Page 822 MAX_TRACE_LEVEL This flag indicates the debugging level for system support. Possible values: TRACE = t DEBUG = d INFO_NORMAL = n INFO_HIGH = i WARN = w ERROR = e FATAL = f OFF = o Default: n Polycom®, Inc.
Page 823 The minimum bit rate for video using the Microsoft CAC (Call Admission Control) protocol. When the bit rate is lower than the MS_CAC_VIDEO_MIN_BR, the call is not connected as a video call.. Range: 0 - 384 Default: 40 Polycom®, Inc.
Page 824 The value of this System Flag sets the duration, in seconds, of the display SECONDS of the Gathering slide for participants that connect to the conference after the conference start time. Range: 0 - 3600 Default: 15 For more information see Video Preview (AVC Participants Only). Polycom®, Inc.
Page 825 MCU no longer preserves the cell. Any other endpoint can be assigned that particular cell. • This feature works the same way in Telepresence conferences, even where the layouts are controlled by MLA. Polycom®, Inc.
Page 826 REMOVE_EP_FROM_LAYOUT_O Enables the removal of empty video cells from a Video Layout. N_NO_VIDEO_TIMER REMOVE_H323_EPC_CAP_TO_N Used to disable EPC protocol. Use of Polycom’s proprietary protocol, High ON_POLYCOM_VENDOR Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO Default: NO Polycom®, Inc.
Page 827 • Siren14 Possible values: YES / NO Default: NO REMOVE_H323_LPR_CAP_TO_N Used to disable H.323 LPR protocol. Use of Polycom’s proprietary protocol, ON_POLYCOM_VENDOR H.323 LPR, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO...
Page 828 Collaboration Server whose audio resource usage exceeded the Port Usage threshold. When set to NO, the system does limit the SIP audio endpoint connections to a certain capacity and will not send a busy notification when the resource capacity threshold is exceeded. Default: NO Polycom®, Inc.
Page 829 The system flag must be added and set to NO when Siemens phones (Openstage and ODC WE) are used in the environment as they do not support SRTP with MKI. • Polycom endpoints function normally regardless of the setting of this flag. Default: YES SEND_WIDE_RES_TO_IP When set to YES (default), the Collaboration Server sends wide screen resolution to IP endpoints.
Page 830 For more information see Defining New Profiles. SET_DTMF_SOURCE_DIFF_IN_S If the ACCEPT_VOIP_DTMF_TYPE flag is set to 0 (Auto) this flag determines the interval, in seconds after which the Collaboration Server will accept both DTMF tones (inband) and digits (outband). Default: 120 Polycom®, Inc.
Page 831 Services. The addition of these characters can result in call failures with some SIP call servers. It is recommended to set this flag to YES whenever the RMX is deployed such that it registers its conferences to a SIP call server. Range: YES, NO Default: NO Polycom®, Inc.
Page 832 VSW conferences. Range: YES / NO Default: NO SUPPORT_MULTIPLE_ICE_USER Enables the configuration of multiple Lync registrations. TC_BURST_SIZE This flag regulates the Traffic Control buffer or maxburst size as a percentage of the participant line rate. Range: 1-30. Polycom®, Inc.
Page 833 VSW_HD_1080p_HP_THRESHOL Controls the Minimum Threshold Line Rate (kbps) for HD1080p resolution D_BITRATE for High Profile-enabled VSW conferences. Default: 1024 VSW_HD_720p30_HP_THRESHOL Controls the Minimum Threshold Line Rate (kbps) for HD720p30 resolution D_BITRATE for High Profile-enabled VSW conferences. Default: 512 Polycom®, Inc.
Page 834: Manually Adding Flags To The Cs_Module_Parameters Tab
Admission, and Status) messages are sent in both IPv4 and IPv6 format. If the gatekeeper cannot operate in IPv6 addressing mode, registration fails and endpoints cannot connect using the Collaboration Server prefix. In such cases this System Flag should be set to NO. Default: YES Polycom®, Inc.
Page 835 Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 836: Deleting A Flag
You can modify the default selection of the conference video layout to customize it to your conferencing preferences. The table below lists the available layouts. Available Layouts No. of Cells Layout Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1x2VER CP_LAYOUT_2X1 CP_LAYOUT_1P2HOR CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER Polycom®, Inc.
Page 837: Customizing The Default Auto Layout
The flag that controls the Auto Layout you wish to modify must be added to the System Configuration file. For more information see . The table below lists the default layouts according to the number of participants. Default Auto Layouts PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Layout Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1X1 Polycom®, Inc.
Page 838 System Configuration Flags Default Auto Layouts PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Layout Layout Flag Value CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_2X2 CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P7 CP_LAYOUT_2P8 CP_LAYOUT_2P8 CP_LAYOUT_1P12 Polycom®, Inc.
Page 839: Legacy_Ep_Content_Default_Layout Flag
For a list of available layouts see Available Layouts. CS_ENABLE_EPC Flag Endpoints that support People+Content may require a different signaling (for example, FX endpoints). For these endpoints, manually add the flag CS_ENABLE_EPC with the value YES (default value is NO) to the CS_MODULE_PARAMETERS tab. Polycom®, Inc.
Page 840: Automatic Password Generation Flags
Reservations, and Meeting Rooms will not change and they can be activated using the existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords...
Page 841 Any value other than 0 enables the automatic generation of conference passwords provided the flag HIDE_CONFERENCE_PASSWORD is set to NO. If the default is used, in non-secured mode the system will automatically generate conference passwords that contain 6 characters. Polycom®, Inc.
Page 842: Flags Specific To Maximum Security Environments - Ultra Secure Mode
Ultra Secure Mode Flag WARNING: Once Ultra Secure Mode is enabled it can only be undone by performing a Restore to Factory Defaults. Also, to implement a Maximum Security environment, other Polycom products on the network must be similarly configured.
Page 843: Ultra Secure Mode
Warning: Once Ultra Secure Mode is enabled it can only be disabled by performing a Restore to Factory Defaults. In addition, to implement a Maximum Security Environment, other Polycom products on the network must be similarly configured. For more information see...
Page 844 Right-click in the RMX Manager window. b Select Add MCU. c Enter the MCU Name. d Enter the IP Address of the MCU. e Leave the port as Port 80 until such time that the RMX is placed into Secure Mode. Polycom®, Inc.
Page 845: Enabling Ultra Secure Mode
Ultra Secure Mode 5 Click OK. 6 The Username and Password dialog box is displayed. 7 Enter the default Username - POLYCOM and default Password – POLYCOM. 8 Click OK. Enabling Ultra Secure Mode The Ultra Secure Mode is disabled by default and can be enabled by adding the ULTRA_SECURE_MODE System Flag and setting its value of to YES using the Setup >...
Page 846: Ultra_Secure_Mode System Flag
Modifying the Ultra Secure Mode System Flag Value Ultra Secure Mode can be enabled by changing the value of the ULTRA_SECURE_MODE System Flag to YES during First Entry Configuration or at any time using the Setup > System Configuration menu. Polycom®, Inc.
Page 847: System Flags Affected By Ultra Secure Mode
For flag changes (including deletion) to take effect, reset the MCU. For more information see Resetting the Collaboration Server. System Flags affected by Ultra Secure Mode When the ULTRA_SECURE_MODE flag is set to YES the default and range values of the following flags are affected. Polycom®, Inc.
Page 848 MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER 4-80 4-80 _USER SESSION_TIMOUT_IN_MINUTES 5-60 0-999 USER_LOCKOUT YES/NO YES/NO USER_LOCKOUT_DURATION_IN_MINUTES 0-480 0-480 USER_LOCKOUT_WINDOW_IN_MINUTES 0-45000 0-45000 User Management DISABLE_INACTIVE_USER 1-90 0-90 Strong Passwords FORCE_STRONG_PASSWORD_POLICY YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO HIDE_CONFERENCE_PASSWORD YES/NO YES/NO MAX_CONF_PASSWORD_REPEATED_DIGITS MAX_PASSWORD_REPEATED_CHAR MIN_PASSWORD_LENGTH 15-20 0-20 MIN_PWD_CHANGE_FREQUENCY_IN_DAYS NUM_OF_LOWER_CASE_ALPHABETIC Polycom®, Inc.
Page 849: Certificate Management
 SIP TLS Personal Certificates for each defined IP Network Service.  Trusted (CA) certificate for all TLS connections.  CRL for all TLS connections. ● SIP TLS certificates are validated against the CA. ● SIP TLS certificates are managed using CRL and Online Certificate Status Protocol (OCSP). Polycom®, Inc.
Page 850: Adding Certificates To The Certificate Repository
» In the Collaboration Server Web Client, click Setup > RMX Secured Communication > Certification Repository. The Certification Repository dialog box contains tabs that display the following lists:  Trusted Certificates  Personal Certificates (Management and Signaling Certificates)  CRL (Certificate Revocation List) Polycom®, Inc.
Page 851: Trusted Certificates
By clicking the column headers the Trusted Certificates can be sorted by: ● Issued To ● Issued By ● Expiration Date ● Status To add a certificate to the repository: Repeat steps 1 - 4 for each certificate you wish to add to the Certification Repository. Polycom®, Inc.
Page 852 Click the Send Certificate button to send the certificate to the Collaboration Server. Send Certificate File After you have received the certificate file from the Certificate Authority: d Click Send Certificate File. The Install File dialog box is displayed. e Select the Certificate File Format: PEM, DER, PKCS#7/P7B or PKCS#12PFX. Polycom®, Inc.
Page 853 5 Login to the Collaboration Server to proceed with further management tasks. Trusted Certificates added to the Certification Repository are not automatically activated. They remain in the Trusted Certificates List until the Activate Certificate button is clicked, at which time all Trusted Certificates in the list are activated simultaneously. Polycom®, Inc.
Page 854: Personal Certificates
The Add dialog box is displayed with the configured parameters of the selected Network Service filled in. 3 Select the Certificate Method. (Default is CSR)  Only CSR can be selected for the Default Management Network Service.  CSR or PFX/PEM can be selected for IP Network Services. Polycom®, Inc.
Page 855 ● If the certificate installation fails the old certificate continues to function and a message is displayed indicating one of the following the reasons for the failure:  Invalid password.  Certificate expired.  Certificate DNS name does not match Collaboration Server (service) DNS name.  Chain is not trusted Polycom®, Inc.
Page 856: Certificate Validation
CA signature or CRL/OCSP checking is performed. Clearing the check box enables full validation requires that there be at least one CA certificate in the certificate repository, failing which a message At least one CA certificate should be installed is displayed. Polycom®, Inc.
Page 857: Crl (Certificate Revocation List)
If the CRL List is not valid for any reason an Active Alarm is created and a message is displayed. The Collaboration Server Web Client/RMX Manager connection to the Collaboration Server is not disabled. Adding a CRL Repeat steps 1 - 5 for each CRL that is to be added to the Certification Repository. Polycom®, Inc.
Page 858 The certificate is added to the CRL List in the Certification Repository. If there are additional CRLs to be added to the Certification Repository, repeat steps 1 - 5, otherwise click the Activate Certificate button to complete CRL / Trusted Certificate installation. Polycom®, Inc.
Page 859: Removing A Crl
1 In the certificate list, select the CRL List to be removed. 2 Click the Remove button. The certificate is removed and the Collaboration Server displays a disconnection confirmation dialog box. 3 Click the OK button. Login to the Collaboration Server to proceed with further management tasks. Polycom®, Inc.
Page 860: Certificate Revocation
 Allow Incomplete Revocation Checks If OCSP is selected:  If the check box is checked and the Global Responder or the Responder Specified in the Certificate does not respond for any reason the certificate is not considered revoked. Polycom®, Inc.
Page 861: Self-Signed Certificate
● IP Network Services creation. ● Network Services updates that result in Host Name changes. ● Daily validity checks of Self-signed Certificates. ● Backup and Restore of the system configuration Self-signed Certificate field values are automatically inserted when the certificate is created: Polycom®, Inc.
Page 862 CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom MCU Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 863: Emergency Crl (Certificate Revocation List) Update
System restart can take 5 - 10 minutes, depending on the RMX’s configuration. Using the RMX Manager: c In the MCUs list, select the RMX to be updated. d In MCU Properties, change the Port number from 443 to 80. Polycom®, Inc.
Page 864 Step 1 of this procedure. e Click the Browse button to navigate to the folder on the workstation where you saved the CRL files in Step 1 of this procedure. Select the CRL file that you want to upload. Polycom®, Inc.
Page 865 Using the RMX Manager: a In the RMX Management pane, click the IP Network Services button. (Depending on the RMX Manager configuration, you may have to click Rarely Used first.) b In the IP Network Services list pane, double-click Management Network. Polycom®, Inc.
Page 866 The RMX restarts. System restart can take 5 - 10 minutes, depending on the RMX’s configuration. g In the MCUs list, select the RMX to be updated. h In MCU Properties, change the Port number from 80 to 443. Click OK. Polycom®, Inc.
Page 867: Sip Tcp Keep-Alive
 In the SIP Header, the Flow-Timer Header Field is optional. PLCM (Default when Generic SIP Server Type is selected for the Network Service). • For Call and successful Register Dialogues:  Two CR LF character sequences are sent  No Ping response is expected Polycom®, Inc.
Page 868 If the value of the System Flag, SIP_TCP_KEEP_ALIVE_TYPE= RFC5626 or RFC6223 and no Ping is received, the value of this System Flag is checked. Possible Values: • RE_REGISTRATION_WHEN_NO_PONG_RESPONSE • DO_NOT_RE_REGISTRATION_WHEN_NO_PONG_RESPONSE (Default) For a full description see the description for the SIP_TCP_KEEP_ALIVE_TYPE flag (above). Polycom®, Inc.
Page 869: Keep Alive Frequency
● Renaming Users. ● Disabling inactive users. Managing the user login process includes: ● Implementing Strong Passwords. ● Implementing password re-use / history rules. ● Defining password aging rules. ● Defining password change frequency. ● Forcing password change. Polycom®, Inc.
Page 870: Managing The System Users
● The user is marked as disabled but is not deleted from the system administrator/operator database. ● The user remains disabled until re-enabled by an administrator. ● If a disabled user attempts to Login, an error message, Account is disabled, is displayed. ● The last remaining administrator cannot be disabled. Polycom®, Inc.
Page 871: Managing The User Login Process
● Passwords cannot contain more than four digits in succession. When the strong password option is enabled and the password does not meet the Strong Password requirements the error Password characteristics do not comply with Enhance Security requirements is displayed. Polycom®, Inc.
Page 872: Password Length
7 days before passwords are due to expire (default setting). ● If a user attempts to log in after his/her password has expired, an error is displayed: User must change password. Polycom®, Inc.
Page 873: Maximum Repeating Characters
Example: A user is logged in with a fifteen character password. The administrator changes the value of the MIN_PASSWORD_LENGTH System Flag to 20. The next time the user tries to log in, he/she is forced to change his/her password to meet the updated Strong Password requirements. Polycom®, Inc.
Page 874: Temporary User Lockout
The system can display a record of the last Login of the user. It is displayed in the Main Screen of the Collaboration Server Web Client or Collaboration Server Manager. The user Login Record display is enabled when the LAST_LOGIN_ATTEMPTS System Flag is set to YES. Both lists display the: ● Date and Time of the Login attempt. Polycom®, Inc.
Page 875: Controlling User Sessions
SESSION_TIMOUT_IN_MINUTES System Flag, the connection to the MCU is terminated. A flag value of 0 means Session Timeout is disabled, however this feature cannot be disabled when the MCU is in Ultra Secure Mode. Polycom®, Inc.
Page 876: Erase Session History After Logout
The Banner Configuration dialog box allows the administrator to select a Login Page Banner from a drop-down menu. One of the following Login Page Banners can be selected: ● Non-Modifiable Banners  Sample 1  Sample 2  Sample 3  Sample 4 ● Modifiable Banner  Custom (Default) Polycom®, Inc.
Page 877: Guidelines For Customizing The Login Page Banner
Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible criminal activity, system personnel may provide the evidence of such monitoring to law enforcement officials. Polycom®, Inc.
Page 878: Sample 3 Banner
The Login and Main Screen banners can be customized to display conference information, assistance information or warning text as required in the Ultra Secure Mode. To customize the banners: 1 In the Collaboration Server menu, click Setup > Customize Display Settings > Banners Configuration. The Banners Configuration dialog box opens. Polycom®, Inc.
Page 879 • Maximum banner size is Banner when ULTRA 100KB. SECURE_MODE flag • The banner may not be blank is set to YES. when ULTRA SECURE_MODE flag is set to YES. 3 Click the OK button. Polycom®, Inc.
Page 880: Banner Display
When the Collaboration Server is configured to work in Ultra Secure Mode, such as Maximum Security Environments, the display banner includes the terms and conditions for system usage as detailed in the default text: contained in Sample Banner 1. Polycom®, Inc.
Page 881: Main Screen Banner
To enable secure Collaboration Server Communications with an External Database: ● Set the Collaboration Server to communicate with the database server via port 443 by setting the value of the System Flag EXTERNAL_DB_PORT in system.cfg to 443. For more information see Modifying System Flags. Polycom®, Inc.
Page 882: Ms Active Directory Integration
First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the Active Directory. ● Conference Queries (Chairperson Password, Numerical ID etc.) First authentication is via the internal Collaboration Server database. If it is not successful, authentication is via the External Database. Polycom®, Inc.
Page 883: Guidelines
> edit > computer configuration > policies > windows settings > security settings > local policies > security options > network security: Lan Manager authentication level) is not supported with the Collaboration Server. • Active Directory is not supported by Collaboration Server (RMX) 1800-0. Polycom®, Inc.
Page 884: Enabling Active Directory Integration
Enter the starting point when searching for User and Group information in the Active Directory. For example if the Domain Name is: mainoffice.bigcorp.com.uk The entry in this field should be: CN=Users,DC=mainoffice,DC=bigcorp,DC=come,DC=uk Authentication Type Only NTLM can be used. Polycom®, Inc.
Page 885: Restoring The Collaboration Server Using The Usb Port
For a full description of this procedure see Restoring the RMX Using the USB Port in the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Deployment Guide for Maximum Security Environments. Polycom®, Inc.
Page 886: Mlpp (Multi Level Precedence And Preemption)
Preemption is the method whereby, when system resources are insufficient, lower priority calls are terminated and their resources assigned to higher priority calls. Preemption is typically a function of network components such as the Local Session Controller (LSC). To the RMX, a preempted call appears as a disconnected call. Polycom®, Inc.
Page 887: Enabling Precedence
Precedence Level. The table below summarizes the default values. Precedence Domain and Resource Priority - DSCP Default Values DSCP Value Resource Precedence Level Priority Audio Video FLASH-OVERRIDE-OVERRIDE 33 (0x21) 33 (0x21) FLASH-OVERRIDE 33 (0x21) 33 (0x21) Polycom®, Inc.
Page 888  The r-value is of the following format: r-value = <domain name> <subdomain> <r-priority> The table below shows an example of calls accepted or rejected assuming:  Domain Name = UC  Sub Domain = 000000  r-priority = 2 Polycom®, Inc.
Page 889 ● If the Require tag is null, the call is connected and assigned ROUTINE priority in the first defined Precedence Domain ● If the Use Precedence check box in Precedence Settings is cleared, the RMX will not reject such calls. The LSC is responsible for rejecting such calls. Polycom®, Inc.
Page 890: Dial-Out Calls
● Precedence Domain Name ● Precedence level Precedence Level Change The Precedence Level of all calls can only be changed by the LSC sending a Re-Invite or similar SIP Message to the Collaboration Server. Polycom®, Inc.
Page 891: Configuring And Modifying Precedence Domains And Dscp Values
Possible Values: 1 / 2 Domain Name Enter the required Domain Name. Signaling DSCP Modify the DSCP value of the Signaling DSCP. A single Signaling Proxy is used for all Precedence Levels. Default: 40 Range: 0 - 63 Polycom®, Inc.
Page 892: System Flags
● REJECT_INCORRECT_PRECEDENCE_DOMAIN_NAME - see Dial-in calls (above) for a description of this flag.  Default: NO  Range: YES / NO Monitoring Precedence Level The Precedence Level of each connected participant is listed in the Participants list pane. Polycom®, Inc.
Page 893: Ieee 802.1X Authentication
 In a system configured with Multiple Network Services each IP service will use its own certificate.  A NIC that does not have its own certificate will first attempt to use the Management Certificate before using a self-signed certificate. Polycom®, Inc.
Page 894: Enabling And Configuring 802.1X Authentication
Certificate Request. Password Enter the Password, that the RMX will use to register with the 802.1X Authentication Server. Up to 256 Unicode characters can be used. (EAP-MD5, PEAPv0 and MSCHAPv2 only) The Password is always displayed as four asterisks. Polycom®, Inc.
Page 895: System Flags
CRL content. Range: ENABLED, OPTIONAL, DISABLED Default: DISABLED. 802_FIPS_MODE If the flag value is YES, the availability of the MD5 Authentication Protocol will neither be displayed as selectable option nor supported. Range: YES/NO. Default: NO Polycom®, Inc.
Page 896: Disabling 802.1X Authentication
● The White List can hold up to 100 entries. An error message is displayed when exceeding this limit. ● Access is blocked at the firewall for devices with IP addresses not listed in the White List. ● The White List is saved during Backup, Restore and Upgrade processes. Polycom®, Inc.
Page 897: Enabling, Disabling And Modifying The White List
5 Modify the White List. Both IPv4 and IPv6 addresses are supported and the system will only allow an entry of the type of IP addresses for which the Management Network Service is configured according to the table below. Polycom®, Inc.
Page 898 When all the IP necessary addresses have been removed, click OK. A message is displayed: Applying white list will limit RMX web access to the configured IP list, are you sure you want to continue? iii Click Yes to apply the modified White List. Polycom®, Inc.
Page 899: Alternative Network Address Types (Anat)
Dial in: The IP Version preference is according to the SDP priority. Dial out: IPv4 is advertised first. PREFER_IPv4 sdp-anat appears in SIP headers. Dial in: IPv4 is the IP Version preference. Dial out: IPv4 is advertised first. Polycom®, Inc.
Page 900: Bfcp Over Udp – As-Sip Content
● An endpoint connecting during a Content session is immediately sent an SDP Re-invite that includes the connect media line and will receive Content. ● An endpoint connecting after Content started and was stopped will receive the SDP Re-invite and the content media line only after a new Content request is sent. Polycom®, Inc.
Page 901: Enabling As-Sip Content
AS_SIP_CONTENT_TIMER System Flag. Its default value is 10 seconds. To modify the timer value, manually add this flag to system.cfg and modifying its value as required: Range: 1 - 60 seconds. (Values outside this range are rejected and an error message is displayed.) Polycom®, Inc.
Page 902: Internet Control Message Protocol (Icmp)
The timestamp is a 32-bit field, representing milliseconds since midnight UT. For detailed timestamp information see RFC 792. The Destination Unreachable Message may also be sent when Network or Host is unreachable (sent by the router) or the Port is unreachable (sent by the RMX). ● Range: YES / NO Polycom®, Inc.
Page 903: Password Encryption
Upgrade / Downgrade Guidelines The RMX configuration, including users and passwords, should be backed up before upgrading or downgrading. The table below summarizes the system behavior with regard to passwords and certificates when upgrading to or downgrading from this version. Polycom®, Inc.
Page 904 • The administrator receives a popup The administrator’s User Name and Password warning message TLS certificate reverts to the Factory Default: POLYCOM / will be deleted and the system POLYCOM. will switch to non-secured connection, would you like to proceed? •...
Page 905: Non-Hashed Passwords
● Daily validity checks of Self-signed Certificates. ● Backup and Restore of the system configuration Self-signed Certificate field values are automatically inserted when the certificate is created Self-signed Certificates are indicated in the Certification Repository - Issued By field. Polycom®, Inc.
Page 906: Media Encryption And Authentication
CN = host name of the service name DC = Polycom OU = Self Signed Certificate O = Polycom RMX Note: The value of CN is derived from the IP Network Service Name, while the values of DC, OU and O are hard coded.
Page 907 Ultra Secure Mode Range: 80, 32, 80_32 Default: 80 Privacy Protocols - Flag Settings Authentication Tag Length SRTP_SRTCP_HMAC_SHA_LE Negotiation Protocol NGH Flag Value RTCP AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32 80_32 First: 32 or 80 AES_CM_128_HMAC_SHA1_32 (Depending on negotiation Second: result) AES_CM_128_HMAC_SHA1_80 Polycom®, Inc.
Page 908: Viewing The Status Of The Hardware Components
Running diagnostics and restarting the MCU can only be done via direct connection to the Shelf Management Server. • When accessing the Shelf Management server, the content displayed will be available in English only. • Shelf Management is not supported on the RMX 1800. Polycom®, Inc.
Page 909 Card icon with the reset button ( ) indicates that the HW component is currently resetting. • Card icon with diagnostic tools ( ) indicates that the HW component is in diagnostic mode. Type The type of hardware component card. Polycom®, Inc.
Page 910: Hw Monitor Pane Toolbar
● Card Properties (MPMx / MPMRx, CNTL/CNTL 4000, RTM IP, RTM ISDN, DSP card, RTM LAN, RTM-IP 4000) ● Supporting Hardware Components Properties (Backplane, FANS, LAN, PWR) No properties are provided for Power Supply (PWR). For more information, see your product Hardware Guide. Polycom®, Inc.
Page 911 ID 2: Slot 1 (bottom) • ID 3: Slot 2 (top) Collaboration Server (RMX) 1800-0 does not contain DSP cards. To view the MCU Properties: 1 In the Hardware Monitor pane, right-click your MCU entry, for example, RMX 2000, and select Properties. Polycom®, Inc.
Page 912 The part number of this media card. Card MAC Address 1 Specific hardware address of the component. This address is burnt onto the component and is automatically identified by the system. Card MAC Address 2 (If applicable) second MAC address. Polycom®, Inc.
Page 913 The number of the LED sensor on the Collaboration Server unit. Sensor Description Describes which sensor the event is being logged. Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Polycom®, Inc.
Page 914 Management server, the Software Alarm List section will not be displayed. To view a card properties: 1 In the Hardware Monitor pane, right-click a desired card and select Properties. Depending on your card type, available properties may vary. Polycom®, Inc.
Page 915 (If applicable) second MAC address. Mezzanine x Hardware Version The Mezzanine x hardware component’s version number. Serial Number The Mezzanine x hardware component’s serial number. Card Part Number The part number of the Mezzanine x hardware component’s board. Polycom®, Inc.
Page 916: To View The Supporting Hardware Components Properties
The Collaboration Server unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Polycom®, Inc.
Page 917 Current Fan Level (rpm) The current operating level of the fans. Fans Fan 1 Speed (rpm) Present speed of fan 1. Fan 2 Speed (rpm) Present speed of fan 2. Fan 3 Speed (rpm) Present speed of fan 3. Polycom®, Inc.
Page 918: Temperature Thresholds
When the temperature on the cards initially rises, a fault could be triggered and can viewed in the System Alerts, Faults List. Load issues can arise when the system nears the maximum conference mark or high port capacity occurs on an Collaboration Server resulting in Upper Major or Upper Critical faults. Polycom®, Inc.
Page 919: Diagnostic Mode
1800, you need to re-enter the system management IP in the browser to access the web client again. 5 Log in using an Administrator account. 6 On the Hardware Monitor toolbar, click the Active Diagnostic Mode( ) button. Polycom®, Inc.
Page 920 13 To stop the diagnostic tests, click Stop Tests. 14 When the tests are completed, you can download a report in Excel format for analysis by your next level of support by clicking the Export Diagnostics Result button. Polycom®, Inc.
Page 921 Collaboration Server Hardware Monitoring To exit the Diagnostics Mode: » To exit the Diagnostic Mode and reset the system to normal working status, click on the upper-right of the Hardware Monitor window. Polycom®, Inc.
Page 922: Appendix A - Disconnection Causes
H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card. Polycom®, Inc.
Page 923 H323 call closed. Remote sent bad There was a problem in the capabilities sent by the endpoint. capability H323 call closed. Local capability wasn't The endpoint did not accept the capabilities sent by the gatekeeper. accepted by remote H323 failure Internal error occurred. Polycom®, Inc.
Page 924 The request could not be completed due to a conflict with the current state of the resource. SIP client error 411 The endpoint sent a SIP Client Error 411 (Length Required) response. The server refuses to accept the request without a defined Content Length. Polycom®, Inc.
Page 925 The requested resource is no longer available at the Server and no forwarding address is known. SIP moved permanently The endpoint moved permanently. The user can no longer be found at the address in the Request-URI. SIP moved temporarily The remote endpoint moved temporarily. Polycom®, Inc.
Page 926 SIP server error 504 The SIP server sent a SIP Server Error 504 (Server Time-out) response. The server did not receive a timely response from an external server it accessed in attempting to process the request. Polycom®, Inc.
Page 927: Isdn Disconnection Causes
Misdialed trunk prefix A trunk prefix has erroneously been included in the called user number. (national use) Channel Unacceptable The sending entity in the call does not accept the channel most recently identified. Polycom®, Inc.
Page 928 No B-Channels are available for the call. Available Network Out-of-Order Network is out-of-order because due to a major malfunction. Permanent Frame Mode A permanent frame mode connection is out-of-service. This cause is Connection Out-of-Service part of a STATUS message. Polycom®, Inc.
Page 929 The service or option is unavailable. No other disconnection cause Available, Unspecified applies. Bearer Capability Not The requested bearer capability is not supported. Implemented Channel Type Not The requested channel type is not supported. Implemented Requested Facility Not The requested supplementary service is not supported. Implemented Polycom®, Inc.
Page 930 Implemented Message is Not Compatible An unexpected message or unrecognized message incompatible with with the Call State, or the the call state has been received Message Type is Non-Existent or Not Implemented Polycom®, Inc.
Page 931 Message with A message was discarded because it contained a parameter that was Unrecognized Parameter not recognized. Discarded Protocol Error, Unspecified A protocol error has occurred. No other disconnection cause applies. Interworking, Unspecified An interworking call has ended. Polycom®, Inc.
Page 932: Appendix B - Active Alarms
The current BIOS version is not compatible with Ultra Secure Mode Ultra Secure Mode. (ULTRA_SECURE_MODE=YES). Card configuration event Card failed to switch to Enhanced Card failure occurred when the system was set to Ultra Secure Mode Secure Mode (ULTRA_SECURE_MODE=YES). Polycom®, Inc.
Page 933 Unspecified problem. Check the card slot and reset the card. Could not complete RTM ISDN Card The RTM ISDN card cannot complete its startup procedure (usually after startup procedure system reset). Check the card slot and reset the card. Polycom®, Inc.
Page 934 Error reading MCU time Failed to read MCU time configuration file ([status]). Manually configure the MCU Time in the Collaboration Server Web Client or RMX Manager Manager application. eUserMsgCode_Cs_EdgeServerDnsF ailed eUserMsgCode_Cs_SipTLS_Certificat eHasExpired eUserMsgCode_Cs_SipTLS_Certificat eSubjNameIsNotValid_Or_DnsFailed eUserMsgCode_Cs_SipTLS_Certificat eWillExpireInLessThanAWeek eUserMsgCode_Cs_SipTLS_FailedTo LoadOrVerifyCertificateFiles Polycom®, Inc.
Page 935 Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the file system and create the CDR index. Reset the MCU. Failed to open Users list file Restore the MCU configuration or re-define the user. Polycom®, Inc.
Page 936 Out of file system space in [file system path]; Free space: [free space percentage]% ([free space] Blocks) - Minimum free space required: [minimum free space percentage]% ([minimum free space] Blocks). FIPS 140 failure FIPS 140 test result not received Polycom®, Inc.
Page 937 Hard disk error Hard disk not responding. Hot Backup: Master-Slave Possible reasons: configuration conflict. • When both the MCUs are configured as Master or as Slave • The slave Collaboration Server is defined with the same IP as the Master. Polycom®, Inc.
Page 938 Missing Central Signaling IP configuration MPL startup failure. Authentication not Authentication was not received from Switch. Check the switch card. received. MPL startup failure. Management Management Network message was not received. Check the Switch Network configuration not received. card. Polycom®, Inc.
Page 939 No LAN connection No License for ISDN/PSTN. Please Configure the ISDN Network Service. activate the RTM ISDN card through Polycom website No response from Central Signaling No connection with central signaling. No response from RTM ISDN card No RTM-LAN or RTM-ISDN installed.
Page 940 RTM ISDN card is missing. Install the RTM ISDN card. RTM ISDN card startup procedure The RTM ISDN card cannot complete its startup procedure (usually after error system reset). Check the card and/or reset the card. Secured SIP communication failed Error status (408) received from SIP proxy. Polycom®, Inc.
Page 941 The contents of the certificate file does not match the system parameters SIP TLS: Registration handshake This alarm indicates a mismatch between the security protocols of the failure OCS and the Collaboration Server, preventing the Registration of the Collaboration Server to the OCS. Polycom®, Inc.
Page 942 Temperature Level - Major Temperature has reached a problematic level and requires attention. The Log file system is disabled because of high system CPU usage The MCCF channel is not connected The software contains patch(es) The software contains patch(es). Polycom®, Inc.
Page 943 Voltage problem Possible reasons for the problem: • Card voltage problem. • Shelf voltage problem. • Voltage problem Warning: Upgrade started and SAFE Upgrade protection is turned OFF Yellow Alarm Problem sending/receiving data from/to network. Check the cables. Polycom®, Inc.
Page 944: Appendix C - Cdr Fields, Unformatted File
Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file. Conference Routing The Routing Name of the conference. Name Internal Conference ID The conference identification number as assigned by the system. Polycom®, Inc.
Page 945 Server’s physical location is +4, which will be added to the GMT time to determine the local time. File Retrieved Indicates if the file has been retrieved and saved to a formatted file, as follows: 0 - No 1 - Yes Polycom®, Inc.
Page 946: Event Records
The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file. Polycom®, Inc.
Page 947: Event Specific Fields
A billing code was entered by a participant using DTMF codes. A user assigned a new name to a participant, or an end point sent its name. PARTICIPANT DISPLAY NAME DTMF CODE An error occurred when a participant entered a DTMF code. FAILURE Polycom®, Inc.
Page 948 A user added a participant to the conference during the conference. PARTICIPANT USER DELETE A user deleted a participant from the conference. PARTICIPANT USER A user disconnected a participant. DISCONNECT PARTICIPANT USER A user reconnected a participant who was disconnected from the conference. RECONNECT PARTICIPANT Polycom®, Inc.
Page 949 Additional information about a DEFINED PARTICIPANT event. PARTICIPANT CONTINUE 1 2011 RESERVED Additional information about a DEFINED PARTICIPANT event that includes PARTICIPANT the IPv6 addressing of the defined participant. CONTINUE PV6 ADDRESS 2012 RESERVED Additional information about a DEFINED PARTICIPANT event. PARTICIPANT CONTINUE 2 Polycom®, Inc.
Page 950 These additional events will only contain the value of the modified field. 6001 CONFERENCE Additional information about a CONFERENCE START event. START CONTINUE 5 11001 CONFERENCE Additional information about a CONFERENCE START event. This event START contains the Display Name. CONTINUE 10 Polycom®, Inc.
Page 951 The video session type. Currently the only value is: 3 - Continuous Presence Video Format The video format. Currently the only value is:   Auto CIF Frame Rate The CIF frame rate. Currently the only value is: 255 -Auto Polycom®, Inc.
Page 952 Number of Network Not supported. Services Always contains the value 0. Chairperson The chairperson password for the conference. Password An empty field “” means that no chairperson password was assigned to the conference. Polycom®, Inc.
Page 953 Audio Unit ID Not supported. Always contains the value 65535. Video Board ID Not supported. Always contains the value 65535. Video Unit ID Not supported. Always contains the value 65535. Data Board ID Not supported. Always contains the value 65535. Polycom®, Inc.
Page 954 Conference Password The conference password. An empty field “” means that no conference password was assigned to the conference. Chairperson Password The chairperson password. An empty field “” means that no chairperson password was assigned to the conference. Polycom®, Inc.
Page 955 5 - The conference never started. 6 - The conference could not start due to a problem. 8 - An unknown error occurred. 9 - The conference was terminated by a participant using DTMF codes. Polycom®, Inc.
Page 956 For more details refer to the Q.931 standard. Calling Participant The type of calling number, as follows: Number Type 0 - Unknown, default 1 - International 2 - National 3 - Network specific 4 - Subscriber 6 - Abbreviated Polycom®, Inc.
Page 957 The telephone number used for dial-out. Phone Number Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU. Channel ID The channel identifier. Polycom®, Inc.
Page 958 Remote Note: This field is only relevant to ISDN video participants. Capabilities The remote capabilities in H.221 format. Remote Note: This field is only relevant to ISDN video participants. Communication The remote communication mode in H.221 format. Mode Polycom®, Inc.
Page 959 The identification number assigned to the participant by the MCU. Call Disconnection The disconnection cause. For more information about possible values, see . Cause Q931 Disconnect If the disconnection cause is “No Network Connection” or “Participant Hang Up”, then this Cause field indicates the Q931 disconnect cause. Polycom®, Inc.
Page 960 Not supported. Always contains the value 0. T.120 Unit ID Not supported. Always contains the value 0. T.120 MCS Board Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported. Always contains the value 0. Polycom®, Inc.
Page 961 Not supported. Always contains the value 0. Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Polycom®, Inc.
Page 962 2 - Calling phone number, IP address or alias Note: This field is only relevant to dial-in participants. Meet Me Method The meet-me per method. Currently the only value is: 3 - Meet-me per participant Note: This field is only relevant to dial-in participants. Polycom®, Inc.
Page 963 An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing. In all other cases the address overrides the gatekeeper. Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. Polycom®, Inc.
Page 964 The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows: 0 - MCU 1 - Remote participant Any other number - Unknown Polycom®, Inc.
Page 965 7 - Deleted by a user  Secondary. The participant could not connect the video channels and is connected via audio only 10 - Connected with problem 11 - Redialing Capabilities Not supported. Always contains the value 0. Polycom®, Inc.
Page 966 Not supported. Always contains the value 0. Number of The number of channels being connected for this participant. Channels Note: This field is only relevant to ISDN/PSTN participants. Net Channel Width Not supported. Always contains the value 0. Polycom®, Inc.
Page 967 The meet-me per method, as follows: 3 - Meet-me per participant Network Type The type of network between the participant and the MCU, as follows: 0 - ISDN/PSTN 2 - H.323 5 - SIP H.243 Password Not supported. This field remains empty. Polycom®, Inc.
Page 968 For H.323 participants, the alias type, as follows: Participant Address 7 - E164 Type 8 - H.323 ID 13 - Email ID 14 - Participant number For SIP participants, the address type, as follows: 1 - SIP URI 2 - Tel URL Polycom®, Inc.
Page 969 “<conference name>_(000)”. Participant ID The identification number assigned to the participant by the MCU. Display Name The new name assigned to the participant by the user, or the name sent by the end point. Polycom®, Inc.
Page 970 1 - Start recording automatically as soon as the first participant connects to the conference. 2 - Start recording when requested by the conference chairperson via DTMF codes or from the Collaboration Server Web Client, or when the operator starts recording from the Collaboration Server Web Client. Polycom®, Inc.
Page 971 The participant name. Participant ID The identification number assigned to the participant by the MCU. Participant Current The participant line rate in Kbps. Rate Event Fields for Event 32 Field Description IP V6 IPv6 address of the participant’s endpoint. Polycom®, Inc.
Page 972 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field "" denotes an unidentified participant or a participant whose name is unspecified Participant ID The identification number assigned to the participant by the MCU. Polycom®, Inc.
Page 973 Event Fields for Events 102,103, 104 - USER DELETE PARTICIPANT, USER DISCONNECT PARTICIPANT, USER RECONNECT PARTICIPANT Field Description User Name The login name of the user who reconnected the participant to the conference, or disconnected or deleted the participant from the conference. Polycom®, Inc.
Page 974 The identification number of the source conference, as assigned by the MCU. Party Name The name of the participant who was moved. Party ID The identification number assigned to the participant by the MCU. Connection Type The connection type, as follows: 0 - Dial-out 5 - Dial-in Polycom®, Inc.
Page 975 Note: This field is only relevant to dial-out, ISDN/PSTN participants. Net SubService The network sub-service name. Name An empty field “” means that MCU selects the default sub-service. Note: This field is only relevant to dial-out, ISDN/PSTN participants. Polycom®, Inc.
Page 976 The H.243 password, or an empty field “” if there is no password. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261 2 - H.263 3 - H.264* 4 - H.264  255 - Auto Polycom®, Inc.
Page 977 Note: This field is only relevant to IP participants. Alias/SIP Party For H.323 participants, the participant alias. The alias may contain up to 512 characters. Address For SIP participants, the participant address. The address may contain up to 80 characters. Polycom®, Inc.
Page 978: Disconnection Cause Values
Always contains the value 0. Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A - Disconnection Causes. Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure Polycom®, Inc.
Page 979 H323 call close. No destination IP value H323 call close. Remote has not sent capability H323 call close. Audio channels not open H323 call close. Bad remote cap H323 call close. Capabilities not accepted by remote H323 failure Polycom®, Inc.
Page 980 SIP redirection 380 SIP client error 400 SIP unauthorized SIP client error 402 SIP forbidden SIP not found SIP client error 405 SIP client error 406 SIP client error 407 SIP request timeout SIP client error 409 SIP gone Polycom®, Inc.
Page 981 SIP server error 500 SIP server error 501 SIP server error 502 SIP server error 503 SIP server error 504 SIP server error 505 SIP busy everywhere SIP global failure 603 SIP global failure 604 SIP global failure 606 Polycom®, Inc.
Page 982: Appendix D - Ad Hoc Conferencing And External Database Authentication
If there is no ongoing conference with that Conference ID, the system creates a new conference, based on the Profile assigned to the Entry Queue, and connects this participant as the conference chairperson. Polycom®, Inc.
Page 983: Ad Hoc Conferencing With Authentication
(corresponding to the User Defined 1 field in the Profile properties) and user’s PIN code. The same user definitions can be used for conference access authentication, that is, to determine who can join the conference as a participant and who as a chairperson. Polycom®, Inc.
Page 984: Application
(according to the conference ID), his/her parameters (as defined in the database) can be sent to the MCU in the same response granting the participant the right to start a new ongoing conference. These parameters are: Polycom®, Inc.
Page 985: Conference Access With External Database Authentication
If the system finds a match, the participant is granted the permission to access the conference. To work with an external database application to validate the participant’s right to join the conference, the Conference IVR Service must be configured to use the external database application for authentication. Polycom®, Inc.
Page 986: Conference Access Validation - All Participants (Always)
4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU. Polycom®, Inc.
Page 987: Conference Access Validation - Chairperson Only (Upon Request)
● When the conference is started (either in the Ad Hoc flow or in the standard method), all participants connecting to the conference are moved to the conference IVR queue where they are prompted for the conference password. Polycom®, Inc.
Page 988: System Settings For Ad Hoc Conferencing And External Database Authentication
ID. For details, see Services. In Ad Hoc conferencing, the Conference ID is used to check whether the destination conference is already running on the MCU and if not, to start a new conference using this ID. Polycom®, Inc.
Page 989: Authentication Settings
 Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. MCU Configuration to Communicate with an External Database Application To enable the communication with the external database application, several flags must be set in the System Configuration. Polycom®, Inc.
Page 990: Enabling External Database Validation For Starting New Ongoing Conferences
4 Reset the MCU for flag changes to take effect. Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box. Polycom®, Inc.
Page 991: Enabling External Database Validation For Conferences Access
● Set the External Server Authentication field to:  Always - To validate the participant’s right to join an ongoing conference for all participants  Upon Request - To validate the participant’s right to join an ongoing conference as chairperson Polycom®, Inc.
Page 992 Appendix D - Ad Hoc Conferencing and External Database Authentication Polycom®, Inc.
Page 993: Appendix E - Participant Properties Advanced Channel Information
(video only) exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report.
Page 994 Interval % - percentage of fragmented packets out of the total number of packets transmitted in the last RTP report interval (default interval is 5 minutes). • Peak - the highest number of fragmented packets in a report interval from the beginning of the channel's life span. Polycom®, Inc.
Page 995: Appendix F- Secure Communication Mode
Collaboration 2048 Server LDAP Certificate Configuration and Management All Polycom devices used in a Maximum Security Environment require security certificates. For more details see the Ultra Secure Mode chapter, Certificate Management. Certificate Template Requirements The specific security certificate requirements for Collaboration Servers used in Maximum Security Environments are: ●...
Page 996: Certificate Requirements
Ultra Secure Mode In Ultra Secure Mode, each Polycom device must have security certificates for the entire Chain Of Trust. The Collaboration Server must have: ● The public certificate of each server in the CA Chain or hierarchy that issued its certificate.
Page 997: Creating/Modifying System Flags
● A secure communication indicator is displayed in the browser’s status bar. To enable secure communications mode: 1 In the Collaboration Server Management pane, click IP Network Services. 2 In the IP Network Services list pane, double-click the Management Network entry. Polycom®, Inc.
Page 998 Personal Certificate to be used from the workstation's Certification Repository. Checked • The RMX must install a personal certificate issued by a CA. (Un-restricted Mode) • No additional configuration is required for the Client. 6 Click OK. Polycom®, Inc.
Page 999: Alternate Management Network
Connect to the Alternate Management Network (1500/2000/4000) ● Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended. Restoring Defaults For details see Appendix J - Restore Defaults. Polycom®, Inc.
Page 1000: Appendix G - Configuring Direct Connections To The Collaboration Server
The Alternate Management Network is only available if Network Separation has not been performed. For more information, see Multiple Network Services. Configure the Workstation The following procedures show how to modify the workstation’s networking parameters using the Windows New Connection Wizard. Polycom®, Inc.

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