Polycom RealPresence 800s Administrator's Manual page 381

To record a new audio message:
Regardless of the recording utility you are using, verify that any new audio message recorded
adheres to the following format settings: 16.000kHz, 16Bit, Mono.
Make sure that a microphone or a sound input device is connected to
your PC.
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For all audio IVR messages, stop the recording anytime up to 3 minutes (which is the maximum
duration allowed for an IVR voice message). If the message exceeds 3 minutes it will be rejected by
the Collaboration Server unit.
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Polycom, Inc.
On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder.
The Sound–Sound Recorder dialog box opens.
Click File > New.
Click the Record button.
The system starts recording.
Start narrating the desired message.
Click the Stop Recording button.
Save the recorded message as a wave file, click File > Save As.
The Save As dialog box opens.
Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct,
continue with step 10. If the format is incorrect, click the Change button.
The Sound Selection dialog box is displayed.
In the Name field, select the name of the format created in step 7 on page 17-28.
Chapter 17-IVR Services
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