Polycom KIRK 8000 Configuration Manual
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Polycom KIRK 8000 Configuration Manual

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Polycom
KIRK
Wireless Server
8000 Configuration Guide
Version 2.1
|
February 17, 2010
|
14184631

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Summary of Contents for Polycom KIRK 8000

  • Page 1 ® ® Polycom KIRK Wireless Server 8000 Configuration Guide Version 2.1 February 17, 2010 14184631...
  • Page 2 Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.

  • Page 3: Table Of Contents

    Reporting Issues to Polycom ........
  • Page 4 Polycom KIRK Wireless Server 8000 Configuration Guide 8 Tracing Communication ......45 Tracing ............45 Using the Serial Monitor .

  • Page 5: Preface

    For information about the physical installation of the KWS 8000, refer to the KWS8000 Installation guide, which was included in the product box. For information on how to deploy a system, see the Polycom Kirk Deployment Guide, which you can download from www.polycom.com.

  • Page 6: List Of Acronyms

    Polycom KIRK Wireless Server 8000 Configuration Guide List of Acronyms List of Acronyms Authentication code (Subscription PIN code) Application Programming Interface deciBel Call Progress Tone Clear to Send Data Carrier Detect DECT Digital Enhanced Cordless Telecommunications DTMF Dual Tone Multi-Frequency...

  • Page 7: Reporting Issues To Polycom

    Reporting Issues to Polycom Preface Reporting Issues to Polycom If you experience issues with the KWS8000 and want to report it to Polycom, please provide the following information. • Configuration data as described in “Saving Statistical Information” page 29. •...

  • Page 8: Overview

    The main part of the gateway is a backplane board with a minimum amount of circuits and a CPU card. The backplane is located at the bottom of the chassis. The CPU card is plugged in to the left. Polycom, Inc.

  • Page 9: Overview Of Front Leds

    LED Name Location Color Description Link At the bottom of Yellow Steady yellow all modules when the Ethernet connection is in sync. Activity At the bottom of Green Flashing green all modules light when the Ethernet connection is active. Polycom, Inc.

  • Page 10: Table 2-1 Leds Common To All Modules

    Polycom KIRK Wireless Server 8000 Configuration Guide KWS8000 System Overview Table 2-3 Analogue Interface Card LEDs LED Name Location Color Description Ringing Connectors on Yellow Steady yellow analogue when there’s interface cards incoming ringing voltage for at least one line.

  • Page 11: Installing The Kws8000 Oam Program

    The KWS8000 serial port is a 9-pin DSUB male connector for direct connection between the computer and DMD. The maximum length of the null-modem cable must not exceed five meters Note (16 feet.) Figure 3-1 Serial Connection Null Modem Cable Polycom, Inc.

  • Page 12: Downloading The Oam Program

    Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program Downloading the OAM Program You can download the OAM program from www.polycom.com To Install the KWS8000 OAM Program • Double-click KIRK_Wireless_Server_8000_x.x.x.xx_setup.exe, and then follow the instructions to install the program.

  • Page 13: Figure 3-3 Communications Configuration

    OK. The Kirk Wireless Server OAM program window appears. If you selected Modem, in the Serial Device list, select the COM port to which the modem has been installed, and then click OK. The Kirk Wireless Server OAM program window appears. Polycom, Inc.

  • Page 14: Figure 3-4 Change Communication Configurations

    Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program To Change Communication Settings using the Edit button From the Startup window, click the Change Communications Configuration button. There is an automatic delay of 6 seconds that allows you to click the button before the program starts. In the Communications Configuration window, press the Edit button.

  • Page 15: Figure 3-5 Warning Delete Communications Configuration

    From the File menu in the Communications Configuration window, click Import. Figure 3-6 Import Communication Configuration In the Open window locate the Communications Configuration File (*.cc), and then click Open. The communication configuration is added to the list. Polycom, Inc.

  • Page 16: Figure 3-7 Export Communications Configuration

    Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program To Export Communication Configurations From the Startup window, click the Change Communications Configuration button. There is an automatic delay of 6 seconds that allows you to click the button before the program starts. In the Communications Configuration window, press the Edit button.
  • Page 17 Installing the KWS8000 OAM Program — Pulse dialing On the Telnet tab you can change the following: the name of the connection the IP address the port number (default port is 10000) Click OK when you have made your changes. Polycom, Inc.

  • Page 18: Handset Registration And Subscription

    Registering Handsets through the KWS8000 OAM Program When a connection has been established between the KWS8000 and the system, the KWS 8000 OAM program displays all the information for registering handsets. Subscription data is read and shown on the Registration/Users tab. Polycom, Inc.

  • Page 19: User Registration

    Polycom KIRK Wireless Server 8000 Configuration Guide User Registration Figure 4-1 Registration/Users tab User Registration To View User Information On the Registration/Users tab, click the Read Positions button. You can now view information about all registered users. Table 4-1 Registration Information...

  • Page 20: Figure 4-2 Create Or Change User Dialog

    IPEI number. The IPEI number is the one displayed on the second line. Alternatively, look at the label for the serial number. On KIRK 50XX handsets press Menu, select Status and then select Firmware version to display the IPEI number. Polycom, Inc.

  • Page 21: Changing A Registration

    Denmark support KIRK messaging, and only these handset can be used as DECT to DECT handsets. Other handsets including the Polycom Kirk 2010 can not be used as DECT to DECT handset because they do not support the Messaging protocol.

  • Page 22: General System Settings

    PC, and write it to the system. To set date and time From the Settings menu, click Date and Time Figure 5-1 Setting Date and Time Click Read to read date and time from the KWS8000. - or - Polycom, Inc.

  • Page 23: Changing Password

    Polycom KIRK Wireless Server 8000 Configuration Guide Changing Password Click Current Time (PC) to read the date and time from the PC. Click Write to write the PC date and time to the system. Click Close. Changing Password By default, you do not need a password to access the KWS8000. If you create a password, save it somewhere safe.

  • Page 24: Allowing Subscriptions

    For detailed information about how to subscribe handsets, see the user guide for specific handsets. You can find the handset user guides on www.polycom.com To Allow or Disable Subscriptions • From the Settings menu, point to Subscriptions, and then click Allowed or Disallowed. Polycom, Inc.

  • Page 25: Updating Firmware

    Polycom KIRK Wireless Server 8000 Configuration Guide Updating Firmware Figure 5-4 Subscription Settings Updating Firmware When a new release or updates to the firmware are available, you can download the new firmware. To do this, you use the Load Flash command.
  • Page 26 You can view the process on the Trace tab. If you experience problems when updating the firmware, see “Updating Software Manually” on page 78 for information on how to update the firmware manually. Polycom, Inc.

  • Page 27: System Statistics

    • System tab • PP tab • RFP tab • Calls To Read System Statistics On the Statistics tab, click the System tab, and then click the Read System Statistics button to load statistical information about the system. Polycom, Inc.

  • Page 28: Figure 6-1 System Statistics

    Supplementary Service Messaging status, maximum number of Calls Incoming simultaneous service calls, total number of incoming service calls, and abnormal released calls (calls not terminated by one of the interacting parts.) Polycom, Inc.
  • Page 29 Polycom KIRK Wireless Server 8000 Configuration Guide Statistics Table 6-1 System Statistics Parameter Description Supplementary Service The number of current outgoing service calls Calls Outgoing maximum number of simultaneous service calls, total number of outgoing service calls, and abnormal released calls (calls not terminated by one of the interacting parts.)

  • Page 30: Table 6-2 Pp Statistics

    PPID The Portable Part Identification number Local Number The local number of the handset. (DN, extension) Name Name of the handset as it appears in the database. Calls Total number of incoming and outgoing calls on the handset. Polycom, Inc.

  • Page 31: Figure 6-3 Radio Fixed Parts Statistics

    Polycom KIRK Wireless Server 8000 Configuration Guide Statistics Table 6-2 PP Statistics Parameter Description Handover Total number of handovers of the handset that succeeded and the number of attempted handovers that did not succeed. Dropped Calls The total number of calls that were unintentionally disconnected.

  • Page 32: Table 6-3 Radio Fixed Parts Statistics

    0-3, 4-8, 9-15, 16-45, 46-120, 121-300, 300+ To Read the Abnormal Calls Statistics On the Statistics tab, click the Calls tab. Click the Abnormal Call Release tab, and then click the Read Abnormal Call Release button to view information about abnormal calls. Polycom, Inc.

  • Page 33: Figure 6-4 Abnormal Calls Statistics

    Polycom KIRK Wireless Server 8000 Configuration Guide Statistics Figure 6-4 Abnormal Calls Statistics The following information is available Table 6-4 Abnormal Calls Statistics Parameter Description Time of Incident Time of the disconnection. Local Number Local number of the handset.(DN, extension)

  • Page 34: Saving Statistical Information

    In the Save As window, navigate to the folder where you want to save the file, and then click Save. -or- From the Report menu, select Save Configuration Statistics on PC, and then navigate to the folder where you want to save the file, and click Save. Polycom, Inc.

  • Page 35: Sending Configuration Statistics Via E-Mail

    Polycom KIRK Wireless Server 8000 Configuration Guide Statistics Sending Configuration Statistics via E-mail You can send the Configuration statistics to Polycom via e-mail. However, before you can do so you have to fill in information the e-mail tab. Figure 6-6...
  • Page 36 From the Report menu, select Send Configuration Statistics via E-mail. Figure 6-7 Sending Configuration Statistics via E-mail The KWS8000 generates the following files, attaches them to an e-mail, and sends them. • configuration.txt • settings.txt • statistics.txt • userdata.txt • gain.txt • restart_data.txt Polycom, Inc.

  • Page 37: System Management

    Furthermore, you can view information about which software version is currently used. The following figure provides an example of the information that is displayed on the System Configuration tab. Polycom, Inc.

  • Page 38: Analogue Settings

    On the analogue settings tab, you can find information about the settings of the KWS8000. You can define analogue settings for each individual card. To Read Analogue Settings To populate the table with system information, click the Read button. Polycom, Inc.

  • Page 39: Figure 7-2 Analogue Settings Tab

    Polycom KIRK Wireless Server 8000 Configuration Guide Analogue Settings Figure 7-2 Analogue Settings tab You can also change the parameter settings for each slot on each shelf. To Change Analogue Settings On the Analogue settings tab, left-click any cell in a row that contains information about the slot settings you want to change.

  • Page 40: Table 7-1 Analogue Settings

    Number of Specifies the number of Busy Tone seconds to wait before Period accepting busy signal. ECAN State (On/Off) Specifies whether echo cancellation is enabled or disabled. Polycom, Inc.
  • Page 41 Polycom KIRK Wireless Server 8000 Configuration Guide Analogue Settings Table 7-1 Analogue Settings Parameter Details Description State (On/Off) Specifies whether the non-linear processor is enabled or disabled. Mode: Determines type of comfort noise that is used. • Limits the signal when it is active •...

  • Page 42: Base Station Settings

    The following information is available Table 7-2 Base Station Settings Parameter Description Radio Fixed Part number 0-511 The base station software version Part Number Part number that identifies the base station software. Region The region that determines the base station settings. Polycom, Inc.

  • Page 43: Radio Part Numbers

    Polycom KIRK Wireless Server 8000 Configuration Guide Base Station Settings Table 7-2 Base Station Settings Parameter Description Time slot in air There are 12 air time slots in each direction (numbered 0-11). If set to “Even”, the base station uses an even time slot (0,2,4,6,8,10).

  • Page 44: Radio Part Numbers

    Handover Capabilities A handset cannot tell the difference between a base station and a repeater. Therefore, the RPN transmission pattern by default determines how the handover takes place. Assigning the recommended repeater RPN is therefore very important. Polycom, Inc.

  • Page 45: Msf Messages (Message Service Function)

    Polycom KIRK Wireless Server 8000 Configuration Guide MSF Messages (Message Service Function) Polycom Kirk base stations transmit a pattern that determines whether to use a connection or a bearer handover. By default the base stations are configured to perform a bearer handover if there is a difference of 64, 128, or 192 between the two RPNs.

  • Page 46: Figure 7-6 Msf Demo Tab

    — Setup Spec 2: Use these fields to define how the receiver handset handles the text message. — Setup Spec 3: Use these fields to define how the receiver handset acts when receiving a text message. Polycom, Inc.

  • Page 47: Table 7-3 Connection Status

    The Menu Select Setup box demonstrates the facilities of the API. The ASCII String Setup pane, demonstrates the facilities of the API. Note To obtain the API specifications, please contact Polycom (Denmark). Click the Setup Request button to send the text message.

  • Page 48: Responding To Text Messages

    Direct Number field. The number is displayed in the Connection Status area. Click Connection Response. To release the connection to the handset, type the direct number in the Direct Number field, and then click Release Request. Polycom, Inc.
  • Page 49 Polycom KIRK Wireless Server 8000 Configuration Guide MSF Messages (Message Service Function) Click Clear to clear the Connection Status area. Polycom, Inc.

  • Page 50: Tracing Communication

    To limit the amount of information that is displayed, you can specify a trace level. To Specify a Trace Level From the Debug menu, point to Trace levels, and the select the preferred level. Figure 8-1 Specifying a Trace Level Polycom, Inc.

  • Page 51: Figure 8-2 Specifying Trace Filters

    Displays subscription, location registration, abnormal calls, messaging, and normal voice information. Level 4 Note level 4 is intended for Polycom KIRK internal use only. We recommend that you don’t use level 4 unless otherwise instructed by Polycom. Displays subscription, location...

  • Page 52: Using The Serial Monitor

    Using the Serial Monitor The serial monitor displays information about the host and KWS8000 connection. To View Serial Monitor Information From the Debug menu, click Serial Monitor. Figure 8-3 Viewing Serial Monitor Information Select Follow data, to display communication information. Polycom, Inc.

  • Page 53: Using The Network Data Unit Monitor

    Polycom KIRK Wireless Server 8000 Configuration Guide Tracing Select Omit new data, if you do not want to view current data. Using the Network Data Unit monitor The NDU monitor displays information about the data packages that are processed in the system. The NDU monitor is useful for third-party application developers as a supplement to the API documentation.

  • Page 54: Regulatory Notices

    FCC registration number. If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc. or our designated agent. This Polycom, Inc.
  • Page 55 This equipment has a maximum operating ambient of 40°C, the ambient temperature in the rack shall not exceed this temperature CE Mark R&TTE Directive Polycom Inc., declares that the Polycom KWS 8000 is in conformity with the following relevant harmonized standards: EN 60950-1:2006...

  • Page 56: Important Safety Instructions And Product Information

    Important Safety Instructions and Product Information Before using your telephone equipment, you should always follow basic safety instruction to reduce the risk of fire, electrical shock and injury to persons, and damage to property. Read and understand all instructions Polycom, Inc.
  • Page 57 Polycom KIRK Wireless Server 8000 Configuration Guide Important Safety Instructions and Product Information Follow all warnings and instructions including those marked on the product Unplug this product before cleaning. Do not use liquid cleaners or aerosol cleaners. Use damp cloth for cleaning...
  • Page 58 FCC Note: This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Polycom, Inc.
  • Page 59 LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that the product will be free from defects in workmanship and materials, under normal use and service, for one year, or such longer period as Polycom may announce publicly from time to time for particular products, from the date of purchase from Polycom or its authorized reseller.
  • Page 60 1-800-765-9266, outside the US call 1- 408-526-9000, or your local Polycom Office, as listed on the Polycom Web site. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY,...
  • Page 61 SOFTWARE PRODUCT Middle East, Africa, and Asia Pacific, or the POLYCOM licensed by Polycom, Inc. in the rest of the world (collectively referred to herein as “POLYCOM”). The SOFTWARE PRODUCT includes computer software as attached hereto and may include associated media, printed materials, and “online”...
  • Page 62 This Agreement gives you no rights in such content. 2.7 Confidentiality. The SOFTWARE PRODUCT contains valuable proprietary information and trade secrets of POLYCOM and its suppliers and you shall protect the confidentiality of, and avoid disclosure and unauthorized use of, the SOFTWARE PRODUCT.
  • Page 63 POLYCOM's option and expense, to refund the purchase price paid by you for any defective software product which is returned to POLYCOM with a copy or your receipt, or to replace any defective media with software which substantially conforms to applicable POLYCOM published specifications.
  • Page 64 OPERATE AS WARRANTED ABOVE, YOUR SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER...
  • Page 65 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact POLYCOM for any reason, please contact the POLYCOM office serving your country. 10.4 U.S. Government Restricted Rights. The SOFTWARE PRODUCT and documentation are provided with RESTRICTED RIGHTS.

  • Page 66: Table A-1 Base Station And Repeater Numbering

    Base Station and Repeater Numbering The following table lists base station and repeater numbering. Table A-1 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 67 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 68 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 69 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 70 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 71 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 72 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 73 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 74 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 75 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 76 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 77 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 78 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 79 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 80 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 81 Polycom KIRK Wireless Server 8000 Configuration Guide Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.
  • Page 82 Base Station and Repeater Numbering Shelf No Card No repeater 1 repeater 2 repeater 3 Polycom, Inc.

  • Page 83: Figure A Hyperterminal Window

    Select a free com port, and then connect the KIRK serial cable between the com port on the pc and the serial port on the KWS8000. Power on the KWS8000 system. The following the terminal window is displayed. Figure A HyperTerminal Window Polycom, Inc.
  • Page 84 TotalSize of the uimage (in this example 0x231708) All numbers are in hexadecimal. 10 Press Enter. The following text is displayed on completion. Copy to Flash... done 11 Type boot and then press Enter. The system restarts. Polycom, Inc.

  • Page 85: Figure B Hyper Terminal Example

    Polycom KIRK Wireless Server 8000 Configuration Guide Figure B Hyper Terminal Example Polycom, Inc.
  • Page 86 Hyper Terminal Example ........80 Polycom, Inc.
  • Page 87 Trace Levels ..........46 Table A-1 Base Station and Repeater Numbering ......61 Polycom, Inc.
  • Page 88 Resetting 24 Firmware, updating 20 Saving 29 FSK 35 Statistics Abnormal Calls 27 Subscriptions Allowing 19 Installing the OAM program 8 Disabling 19 Load Flash 20 Trace filter 46 Trace level 45 Tracing communication 45 MSF Broadcast Message 42 Polycom, Inc.

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