Listing Entry Queues; Modifying The Eq Properties; Transit Entry Queue; Setting A Transit Entry Queue - Polycom RealPresence 800s Administrator's Manual

Listing Entry Queues

To view the list of Entry Queues:
>> In the RealPresence Collaboration Server Management - Rarely Used pane, click Entry

Modifying the EQ Properties

To modify the EQ:
>> In the Entry Queues pane, either double-click or right-click and select Entry Queue

Transit Entry Queue

A Transit Entry Queue is an Entry Queue to which calls with dial strings containing
incomplete or incorrect conference routing information are transferred.
IP Calls are routed to the Transit Entry Queue when:
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When no Transit Entry Queue is defined, all calls containing incomplete or incorrect
conference routing information are rejected by the Collaboration Server.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the participant for a
destination conference ID. Once the correct information is entered, the participant is
transferred to the destination conference.

Setting a Transit Entry Queue

The Collaboration Server factory default settings define the Default Entry Queue also as the
Transit Entry Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per Collaboration Server and selecting another
Entry Queue as the Transit Entry Queue automatically cancels the previous selection.
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Queues.
The Entry Queues are listed in the Entry Queues pane.
You can double-click an Entry Queue to view its properties.
Properties of the selected Entry Queue in the list.
The Entry Queue Properties dialog box is displayed. All the fields may be modified
except Routing Name.
A gatekeeper is not used, or where calls are made directly to the Collaboration Server's
Signaling IP Address, with incorrect or without a Conference ID.
When a gatekeeper is used and only the prefix of the Collaboration Server is dialed,
with incorrect or without a Conference ID.
When the dialed prefix is followed by an incorrect conference ID.
Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories
7-5