Polycom RealPresence Getting Started Manual
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Polycom RealPresence Getting Started Manual

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Polycom® RealPresence® Collaboration Server
800s, Getting Started Guide
Polycom Document Title
Version
8.2
|
October 2013
|
3725-74602-004
1

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  • Page 1 [Type the document title] Version October 2013 3725-74602-004 Polycom® RealPresence® Collaboration Server 800s, Getting Started Guide Polycom Document Title...
  • Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    System Overview ......... 1-1 About the Polycom RealPresence Collaboration Server 800s Getting Started Guide .. 1-1 Prerequisites ........................
  • Page 4 Polycom RealPresence Collaboration Server 800s Getting Started Guide Hardware Installation and Rack Mounting ..............2-4 Connecting the Cables to the MCU ................2-5 Modifying the Factory Default Management Network Settings on the USB Memory Stick ........................2-5 First Entry Power-up and Configuration ................2-8 Procedure 1: First-time Power-up ................2-8...
  • Page 5 Table of Contents Starting a Meeting from Microsoft Outlook using the Polycom Conferencing Add-in to Microsoft Outlook (AVC CP Only Conferencing) ........ 3-26 Starting an Audio Meeting from a Microsoft Outlook Polycom Meeting Invitation ........................ 3-26 Connecting to a Conference ....................3-27 Direct Dial-in to the MCU ...................
  • Page 6 Polycom RealPresence Collaboration Server 800s Getting Started Guide Changing the Video Layout of a Conference (AVC-Based CP and Mixed CP and SVC Conferences) ...................3-52 Video Forcing (AVC-Based CP and Mixed CP and SVC Conferences) ..3-54 Muting all Participants Except the Lecturer (AVC-Based CP Conferences) ......................3-55...

  • Page 7: System Overview

    This guide will help you understand the Polycom video conferencing components, and provides description of basic conferencing operations. This guide will help you perform the following tasks: • Unpack the RealPresence Collaboration Server system and install it on a rack. • Connect the required cables to the RealPresence Collaboration Server. •...

  • Page 8: Who Should Read This Guide

    Collaboration Server Web Client/ RMX Manager to run conferences and monitor them. For more information on configuring and managing the system, refer to the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide.

  • Page 9: About The Polycom Realpresence Collaboration Server 800S System

    (H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing. The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components: •...

  • Page 10: Realpresence Collaboration Server Main Features

    Polycom RealPresence Collaboration Server 800s Getting Started Guide The Polycom RealPresence Collaboration Server 800s unit can be controlled via the LAN, by the Collaboration Server Web Client application, using Internet Explorer installed on the user’s workstation or the RMX Manager application. The RMX Manager can control several MCU units.

  • Page 11: Avc-Based Video Session Types

    CP resolution as defined for the system. This includes conferences launched by the Collaboration Server Web Client and conferences started via the API. For more details, see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Continuous Presence (CP) Conferencing” on page 2-4. Video Layouts in CP A selection of layouts are available to accommodate different numbers of participants and conference settings.

  • Page 12: Svc-Based Conferencing

    Polycom RealPresence Collaboration Server 800s Getting Started Guide For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Video Resolutions in AVC-based CP Conferencing” on page 4-1. SVC-based Conferencing In the Scalable Video Codec (SVC)-based conference, each SVC-enabled endpoint transmits multiple bit streams, to the Polycom®...

  • Page 13: Conferencing Capabilities And Options

    Outlook. The add-in also adds a Polycom Conference button in the Meeting tab of the Microsoft Outlook e-mail client ribbon. For more details, see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Polycom Conferencing for Microsoft Outlook®”...

  • Page 14: Connection Methods

    Supported topologies are: • Basic Cascading of two MCUs. • Star Topology. For more details, see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Cascading Conferences” on page 5-1. Security • In CP conferences Media Encryption is available at conference and participant levels, based on AES 128 Media Encryption and DH 1024 Key Exchange standards.

  • Page 15: Lan Redundancy

    Enables the redundant LAN port connection to automatically replace the failed LAN port by using another physical connection and NIC (Network Interface Card) should a LAN port fail. For more details, see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "LAN Redundancy” on page 16-35.

  • Page 16: Workstation Requirements

    1280 x 800 pixels and a magnification of 100%. .Net Framework 2.0 is required and installed automatically. If ActiveX installation is blocked please see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "ActiveX Bypass” on page 20-57. Collaboration Server Web Client does not support larger Windows text or font sizes. It is recommended to set the text size to 100% (default) or Normal in the Display settings in Windows Control Panel on all workstations.
  • Page 17 Chapter 1-System Overview The Security tab is displayed. 1-11 Polycom, Inc.

  • Page 18: Internet Explorer 8 Configuration

    Polycom RealPresence Collaboration Server 800s Getting Started Guide Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites After successful connection to Collaboration Server, the Enable Protected Mode check boxes can be selected to enable Protected Mode for the following tabs: —...
  • Page 19 The Delete Browsing History dialog box is displayed. Select the Temporary Internet files and Cookies check boxes. Click the Delete button. The Delete Browsing History dialog box closes and the files are deleted. In the Internet Options dialog box, click the Settings button. 1-13 Polycom, Inc.
  • Page 20 Polycom RealPresence Collaboration Server 800s Getting Started Guide The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button. The Downloaded Program Files folder containing the installed Program Files is displayed. 11 Select the EMAClassLoader.dll file and press the Delete key on the workstation or right-click the EMA.ClassLoader.dll file and then click Delete.

  • Page 21: First Time Installation And Configuration

    First Time Installation and Configuration First Time Installation and Configuration of the RealPresence Collaboration Server 800s Virtual Edition consists of the following procedures: Preparations Preparations: — Gather Network Equipment and Address Information - get the information needed for integrating the RealPresence Collaboration Server 800s into the local network.

  • Page 22: Management Network

    Therefore it is important that before powering up the RealPresence Collaboration Server 800s for the first time, that you obtain the information needed to complete the Local Network Settings section of the table from your network administrator.

  • Page 23: Installing The Realpresence Collaboration Server 800S

    DNS IP address (optional) – SIP Server IP address (optional) – Installing the RealPresence Collaboration Server 800s The installation of the RealPresence Collaboration Server 800s consists of the following procedures: • Unpacking the RealPresence Collaboration Server 800s • Hardware Installation and Rack Mounting •...

  • Page 24: Hardware Installation And Rack Mounting

    — Rack-mount kit — Bezel assembly and key — RealPresence Collaboration Server 800s recovery DVD (included for recovery purposes; this software is already installed on the server) — A USB memory stick with hardware diagnostic utilities (to be used only under the direction of Polycom®...

  • Page 25: Connecting The Cables To The Mcu

    Chapter 2-First Time Installation and Configuration Connecting the Cables to the MCU >> Connect the RealPresence Collaboration Server 800s system server to the network: LAN port for LAN port for Signaling Management eth0 and Media (eth1) Connect a LAN cable between the leftmost Ethernet port and the enterprise network.
  • Page 26 The Language Menu opens, offering a choice of several languages. Click the documentation language of your choice. An End-User Licence Agreement for Polycom Software is displayed. Read the agreement and click the Accept Agreement button. In the Product Type screen, select RealPresence Collaboration Server 800s. Polycom, Inc.
  • Page 27 — Control Unit IP Address (the Management IP address for the MCU) — Subnet Mask — Default Router IP Address Click OK. Remove the USB memory stick from the PC workstation. The USB memory stick is required for First Entry Power-up and Configuration of the MCU. Polycom, Inc.

  • Page 28: First Entry Power-Up And Configuration

    For more details, see "Procedure 3: Connection to MCU” on page 2-9. Procedure 2: Product Registration Before the RealPresence Collaboration Server 800s can be used, it is necessary to register the product and the various software licenses and obtain an Activation Key.

  • Page 29: Obtaining The Activation Key

    (The MCU’s serial number/service tag (tagged as ST) on the product sticker on the back of the unit.). Register all Polycom Software Licences that you have purchased when obtaining the Activation Key. For example, Encryption and Multiple Networks each have different Polycom Software Licenses.
  • Page 30 In the Activation Key field, enter or paste the Product Activation Key obtained earlier. If you did not register your product earlier in the process and you do not have an Activation Key, click the Polycom Resource Center button to access the Service & Support page of the Polycom Support website.

  • Page 31: Procedure 4: Modifying The Default Ip Service Settings

    Note: This field is displayed in all IP Signaling dialog boxes and can contain character sets that use Unicode encoding. Signaling Host In the RealPresence Collaboration Server 800s, this field is disabled IP Address as only one IP address is used for the Signaling Host and the Media Card and it is defined by the Media Card IP address.
  • Page 32 Polycom® RealPresence Collaboration Server 800s Getting Started Guide • To set the Collaboration Server to Secured Communication, first complete the Fast Configuration Wizard and reset the Collaboration Server. After Login, install the Certificate and then enable Secured Communication Mode. •...
  • Page 33 Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is Polycom MCU. Select: • Off – if DNS servers are not used in the network. • Specify – to enter the IP addresses of the DNS servers.
  • Page 34 Polycom® RealPresence Collaboration Server 800s Getting Started Guide Select the IP Network Type: H.323, SIP or H.323 & SIP. The Collaboration Server supports SVC-based conferencing, which is based on the SIP protocol. If SVC-based conferencing is required in your organization, select SIP as one of your Network Type options.
  • Page 35 Participant Number (digits 0-9, * and #) Note: Although all types are supported, the type of alias to be used depends on the gatekeeper’s capabilities. 11 Click Next. 12 If you selected H.323, click Next and go to Step 14. 2-15 Polycom, Inc.

  • Page 36: Field Description

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide 13 Enter the required SIP Server information in the dialog box. Table 2-6 Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • Specify – to manually configure SIP servers.
  • Page 37 This name must be defined in the These fields can gatekeeper. contain up to 20 Password Enter the password the Collaboration Server ASCII characters. will use to authenticate itself with the gatekeeper. This password must be defined in the SIP proxy. 2-17 Polycom, Inc.
  • Page 38 Polycom® RealPresence Collaboration Server 800s Getting Started Guide Table 2-7 Default IP Network Service – Security (Continued) Field Description H.323 Authentication Click this check box to enable H.323 server authentication. Select this check box only if the authentication is enabled on the gatekeeper, to enable the Collaboration Server to register with the gatekeeper.
  • Page 39 Note: When this option is selected, the manual GMT Date and GMT Time setting options are disabled. The GMT Offset fields are still active. 18 Click Next. The Administrator User dialog box is displayed. 2-19 Polycom, Inc.
  • Page 40 Polycom® RealPresence Collaboration Server 800s Getting Started Guide 19 Enter the required Administrator User information: Table 2-9 Fast Configuration Wizard - Administrator User Field Description New User Name Enter the new user name of the new administrator user. New Password Enter the password for the new administrator user.

  • Page 41: Selecting The Collaboration Server Web Client Languages

    The Fast Configuration Wizard configures the Default IP Network Service with common parameters. Specific or additional settings (e.g. for ICE, or Secured Mode) should be performed once the initial configuration is complete. For detailed description of the IP Network Services, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, Network Services.

  • Page 42: Realpresence Collaboration Server 800S Default Conferencing Settings

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Click the check boxes of the languages to appear in the Login screen of the Collaboration Server Web Client. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Multilingual Setting” on page 20-36.
  • Page 43 ID to start a new conference. If no Transit Entry Queue is defined, DefaultEQ is the default Transit Entry Queue. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Transit Entry Queue” on page 7-5.

  • Page 44: Customizing The Realpresence Collaboration Server 800S Default Conferencing Settings

    For more information, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Address Book” on page 8-1. • You can schedule conferences to start in the future. For more details, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Reservations” on page 9-1. 2-24...

  • Page 45: Basic Operation

    To start the Collaboration Server Web Client: In your browser address line, enter Control Unit IP Address> and press the http://< Enter key. The Login screen is displayed. Enter your Username and Password and click the Login button. Polycom, Inc.

  • Page 46: Collaboration Server Web Client Screen Components

    Using the RMX Manager application, a single user can control a single or multiple Collaboration Server units as well as conferences from multiple Collaboration Servers. The RealPresence Collaboration Server 800s can also be managed and controlled by the same RMX Manager application.

  • Page 47: Viewing And System Functionality Permissions

    Administrator - Read Only: A user with the viewing and monitoring permissions of a regular Administrator, but can only create system backups and cannot perform any other functional operation. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "RMX Users” on page 15-1.

  • Page 48: Conferences List

    Chairperson Password Column List Pane The List pane displays details of the item selected in the Conferences pane or RealPresence Collaboration Server Management pane. The title of the pane changes according to the selected item. Example: When an ongoing conference is selected in the Conferences pane, the list and parameters of the connected participants is displayed.

  • Page 49: Realpresence Collaboration Server Management Pane

    The System Alerts pane is opened and closed by clicking the System Alerts button in the left corner of the Status Bar.   Active Alarms Faults List For more information about Active Alarms and Faults List, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "System and Participant Alerts” on page 20-1. Polycom, Inc.

  • Page 50: Participant Alerts

    The default port usage threshold is 80% and it can be modified by the system administrator. For more information, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Port Usage Threshold” on page 20-11.

  • Page 51: Mcu State

    All Participants — when clicked, displays the single unique entity of all the participants in a single level as in previous versions. When adding a participant to a group, the system adds a link to the participant’s unique entity that is stored in the All Participants list. Polycom, Inc.

  • Page 52: Displaying And Hiding The Address Book

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide The Participants List in the Address Book lists entries according to: • Type – whether an individual Participant or a Group of participants • Name – of the participant or group •...

  • Page 53: Displaying And Hiding Conference Templates

    >> Move the pointer over the pane border and when the pointer becomes a click and drag the pane border to the required size and release the mouse button. To adjust column width: In the column header row, place the pointer on the vertical field- separator bar of the column. Polycom, Inc.

  • Page 54: Increasing And Decreasing The Text Size

    OK. For Windows 7, select the Smaller - 100% option and click OK. Customizing the RealPresence Collaboration Server Management Pane The RealPresence Collaboration Server Management pane can be viewed either as a list or as a toolbar. To switch between Toolbar and List Views: In the RealPresence Collaboration Server Management pane, click the Toolbar View button to switch to Toolbar view.
  • Page 55 The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the buttons. To move items within and between the Frequently Used and Rarely Used sections: In the RealPresence Collaboration Server Management pane click and drag the icon of the item that you wish to move. An indicator line ( ) appears indicating the new position of the icon.

  • Page 56: Starting A Conference

    AVC participants dialing into an AVC-based or a Mixed CP and SVC Entry Queue. For a detailed description of Ad Hoc Entry Queues, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Entry Queues” on page 7-1.
  • Page 57 You can use the New Conference - General dialog box to modify the conference parameters. If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. 3-13 Polycom, Inc.

  • Page 58: General Tab

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide General Tab Define the following parameters: Table 3-2 New Conference – General Options Field Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RP Collaboration Server Web Client.
  • Page 59 Select the required Profile from the list. The Conference Profile includes the conferencing mode, conference line rate, media settings and general settings. For a detailed description of Conference Profiles, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Conference Profiles” on page 2-1.

  • Page 60: Participants Tab

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Table 3-2 New Conference – General Options (Continued) Field Description Chairperson Enter a password to be used by the Collaboration Server to identify Password the Chairperson and grant him/her additional privileges. If left blank, no chairperson password is assigned to the conference.
  • Page 61 Indicates the IP address or phone number of the participant’s endpoint. • For dial-out connection, displays the IP address or phone number of the endpoint called by the RealPresence Collaboration Server 800s. • For dial-in connection, displays the participant’s IP address or phone number used to identify and route the participant to the appropriate conference.
  • Page 62 Polycom® RealPresence Collaboration Server 800s Getting Started Guide Table 3-3 New Conference – Participants Tab (Continued) Column / Button Description Lecturer This option is used to activate the Lecture Mode. Select the participant you want to designate as Lecturer from the list of conference participants.

  • Page 63: Information Tab

    Changes made to this information once the conference is running are not saved to the CDR. This procedure is optional. The information entered into these fields does not affect the conference. To add information to the conference: 10 Click the Information tab. 3-19 Polycom, Inc.
  • Page 64 Polycom® RealPresence Collaboration Server 800s Getting Started Guide The Information tab opens. Enter the following information: Table 3-4 New Conference – Info Options Field Description Info1, 2, 3 There are three information fields that allow you to enter general information for the conference such as company name, contact person etc.

  • Page 65: Starting A Mixed Cp And Svc Or Svc Only Conference From The Conferences Pane

    (or the one you created) to the other conference participants so they can dial in. If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. 3-21 Polycom, Inc.
  • Page 66 Polycom® RealPresence Collaboration Server 800s Getting Started Guide In SVC or Mixed CP and SVC Conferencing Mode, only the following parameters can be defined: Table 3-5 New SVC Conference – General Parameters Field Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RP Collaboration Server Web Client.
  • Page 67 Select the required Profile from the list. The Conference Profile includes the Conferencing Mode, conference line rate, media settings and general settings. For a detailed description of Conference Profiles, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Conference Profiles” on page 2-1.

  • Page 68: Participants Tab

    "Information Tab” on page 3-19. Starting an AVC-based Reservation To start a conference from the Reservation Calendar: In the RealPresence Collaboration Server Management pane, click the Reservations entry ). The Reservation Calendar is displayed. Click the New Reservation ( ) button.

  • Page 69: Starting An Ongoing Conference From A Template

    Click OK. The conference is started. For more information about Reservations, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Reservations” on page 9-1. Starting an Ongoing Conference From a Template An ongoing conference can be started from any Conference Template saved in the Conference Templates list.

  • Page 70: Starting A Meeting From Microsoft Outlook Using The Polycom Conferencing Add-In To Microsoft Outlook (Avc Cp Only Conferencing)

    Starting an Audio Meeting from a Microsoft Outlook Polycom Meeting Invitation Using the Polycom Conferencing Add-in to Microsoft Outlook, a meeting can be created as any other Outlook meeting. For more details, see Polycom Unified Conferencing Deployment Guide for Microsoft Environments.

  • Page 71: Connecting To A Conference

    In a Mixed CP and SVC conference, AVC-based dial-in and dial-out participants (H.323 and SIP) and SVC-based dial-in participants only can connect the conference. 3-27 Polycom, Inc.

  • Page 72: Participants (Avc Cp Only And Mixed Cp And Svc Conferencing)

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide H.323 Participants (AVC CP Only and Mixed CP and SVC Conferencing) For H.323 participants, the dialing string is composed of the MCU prefix in the Gatekeeper and the conference ID. Example: Prefix in gatekeeper...

  • Page 73: Entry Queue Access (Avc Participants)

    H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destination conference to the initial dial string: Gatekeeper Prefix][EQ ID][##Destination Conference ID] Example: Conference ID 1001 >> H.323 participants dial 9251000##1001 3-29 Polycom, Inc.

  • Page 74: Sip Participants (Avc Participants)

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide H.323 participants can also bypass the conference IVR voice messages by adding the Conference Password to the initial dial string: [Gatekeeper Prefix][EQ ID][##Destination Conference ID][##Password] Example: Conference ID 1001 Conference Password 34567 >>...

  • Page 75: Connecting To A Polycom Conference From An Outlook Meeting Invitation (Avc Only Conferencing)

    Connecting to a Polycom Conference from an Outlook Meeting Invitation (AVC Only Conferencing) Attendees that have received a Meeting Invitation via Outlook using the Polycom Conferencing Add-in for Microsoft Outlook, connect by clicking on the link included in the invitation or by manually dialing the numbers displayed using the endpoint's numeric input device.

  • Page 76: Indications In The Video Layout

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Indications in the Video Layout During conferences, different indications can be displayed on the screen of the endpoint participating in the meeting, usually as an overlay layer on top of the video layout that includes the participants video.

  • Page 77: Displaying And Hiding Site Names

    Displaying and Hiding Site Names All Site Names display characteristics are controlled using the Site Names tab in the New Profile and Conference Properties dialog boxes. For more information see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Defining New Profiles” on page 2-19. 3-33...

  • Page 78: Transparent Site Names

    For H.323 participants, the system compares the IP address, Alias, or H.323 number. • For SIP participants, the system compares the IP address or the SIP URI. For more details, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Obtaining the Display Name from the Address Book” on page 8-23. 3-34...

  • Page 79: Message Overlay For Text Messaging (Avc Only)

    Small Text, White on red, Top, Middle Small Text, White on yellow, Bottom For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide "Audio Algorithm Support” on page 3-25. Network Quality Indication If network quality issues occur, the Network Quality icon provides information to participants about their own network quality and that of other participants displayed in the cells of the conference Video Layout.

  • Page 80: Network Quality Levels

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide The display of Network Quality icon (showing or hiding the icon) and the position of the icon in the video layout cell can be customized by modifying the values of the relevant System Flags.

  • Page 81: Monitoring Ongoing Conferences

    Conferences or Participants pane and selecting an operation from the menu. Operations Menu Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple participants in multiple conferences. The selected conferences are displayed as sub-lists in the Participants list pane. 3-37 Polycom, Inc.

  • Page 82: Using The Chairperson Password For Filtering

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide The sub-lists can be expanded and collapsed by clicking the sublist control buttons that appear next to the conference name in the sublist headings. Multi-selected Participant Sublists Conferences Control button in sublist header Using the Chairperson Password for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed.
  • Page 83 Network Services. The registration status with each SIP Server can be viewed in the Properties - Network Services dialog box of each conferencing entity. 3-39 Polycom, Inc.
  • Page 84 Conferencing You can view all the conference properties but those that appear with a gray background cannot be modified. For more information, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Conference Level Monitoring” on page 13-2. 3-40 Polycom, Inc.

  • Page 85: Audio Only Message (Avc Cp Only)

    “All video resources are currently in use. Connecting using audio only” indicating why their video has not connected. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide. Secured Conference Monitoring (AVC CP Only) When Secured Conference Mode is enabled on the Collaboration Server, it locks the conference and prevents participants and Collaboration Server Users from joining the conference.
  • Page 86 Polycom® RealPresence Collaboration Server 800s Getting Started Guide If more than one conference is selected, the EP:n L:n T:n numbers reflect the cumulative connection status information of all the selected conferences. If no conference is selected, the EP:n L:n T:n numbers are all zeroed.
  • Page 87 The alias of an RSS 4000 Recording System if the participant is functioning as a recording link. Network The participant’s network connection type – H.323 or SIP. Dialing Direction Dial-in – The participant dialed the conference. Dial-out – The MCU dialed the participant. 3-43 Polycom, Inc.
  • Page 88 For more information, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Content Sharing” on page 3-1. For more information, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Participant Level Monitoring” on page 13-18. 3-44...

  • Page 89: Video Preview (Avc-Based Connection)

    (one per workstation and one per conference). For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Video Preview (AVC Only Participants)” on page 3-20. To preview the participant video: List the conference participants in the Participants pane.

  • Page 90: Operations Performed During On Going Conferences

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. For more information, including workstation minimum requirements, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide.
  • Page 91 The End Time is changed and the Duration field is updated. To terminate a conference manually: In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation. Click OK to terminate the conference. 3-47 Polycom, Inc.

  • Page 92: Adding Participants From The Address Book

    The move to the Operator conference is enabled only when an Operator conference is running. For more details about Operator conferences and moving participants to and from the Operator conference, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Operator Assistance & Participant Move” on page 10-1.

  • Page 93: Saving An Ongoing Conference As A Template

    Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: In the Conferences List, select the conference you want to save as a Template. 3-49 Polycom, Inc.

  • Page 94: Copy And Paste Conference

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Click the Save Conference button. Right-click and select Save Conference to Template. The conference is saved to a template whose name is taken from the ongoing conference Display Name. Copy and Paste Conference The Collaboration Server user can Copy, and Paste conferences.

  • Page 95: Paste Conference As

    If you are using the RMX Manager and you want to paste the conference to a different MCU: In the MCUs list pane, click the MCU that is to receive the conference. In the Conferences list pane, right-click, and in the drop-down menu select Paste Conference As. 3-51 Polycom, Inc.

  • Page 96: Changing The Video Layout Of A Conference (Avc-Based Cp And Mixed Cp And Svc Conferences)

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide The Conference Properties dialog box is displayed. Modify the conference information as required. Click the OK button to paste and start the new conference. Changing the Video Layout of a Conference (AVC-Based CP and Mixed...
  • Page 97 To change the video layout of a conference: In the Conference Properties dialog box, select Video Settings. CP Only conference Mixed CP and SVC conference Video Windows Representation Selected Layout Video Layout Options If the Auto Layout check box is selected, clear it. 3-53 Polycom, Inc.

  • Page 98: Video Forcing (Avc-Based Cp And Mixed Cp And Svc Conferences)

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide From the Video Layout options, select the Number of Windows to display and the Video Layout thumbnail required and click OK. Number of Video Windows Video Layout Thumbnail Selected Layout Video Forcing (AVC-Based CP and Mixed CP and SVC Conferences) You can select which participant appears in each of the video layout windows using Video Forcing.

  • Page 99: Muting All Participants Except The Lecturer (Avc-Based Cp Conferences)

    • When the Mute Participants Except Lecturer option is enabled: — The mute indicator on the participant endpoints are not visible because the mute participants was initiated by the MCU. . 3-55 Polycom, Inc.
  • Page 100 Polycom® RealPresence Collaboration Server 800s Getting Started Guide — If the endpoint of the designated lecturer is muted when the lecturer connects to the conference, the lecturer remains muted until the endpoint has been unmuted. — When you disconnect a lecturer from the conference or the lecturer leaves the conference, all participants remain muted but are able to view participants in regular video layout until you disable the Mute Participants Except Lecturer option.

  • Page 101: Sending Messages To All Conference Participants Using Message Overlay (Avc-Based Conferences)

    Messages can be sent during a conference to a single participant, selected number of participants or all participants in an ongoing conference. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide "Audio Algorithm Support” on page 3-25.

  • Page 102: Auto Scan (Avc-Based Cp Only Conferences)

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Auto Scan (AVC-based CP Only Conferences) Auto Scan enables a user to define a single cell in the conference layout to cycle the display of participants that are not in the conference layout.
  • Page 103 Add all participants to the list of participants to be Auto Scanned. All participants’ names are removed from the All Participants pane. Delete All Delete all participant from the list of participants to be Auto Scanned. All participants’ names are moved back to the All Participants pane. 3-59 Polycom, Inc.

  • Page 104: Participant Level Operations

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Table 3-8 Customized Polling - Buttons Button Description Select a participant and click this button to move the participant Up in the Scanning Order. Down Select a participant and click this button to move the participant Down in the Scanning Order.
  • Page 105 Book and SVC conferences. SVC dial-out participants cannot be added to any conference. For more information about the Address Book, see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Address Book” on page 8-1. Connect Connect a disconnected defined dial-out participant to the Participant conference.

  • Page 106: Copy Cut And Paste Participant

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide Table 3-9 Participant Level Operations (Continued) Menu Button Description Option Change To Initiate Content Broadcast Control to prevent the accidental Content Token interruption or termination of H.239 Content that is being shared by Owner this participant.

  • Page 107: Cut Participant

    To paste a participant: In the Conferences List pane, click the conference you want to paste the copied/cut participant into. Right-click in the Participants List pane of the selected conference and in the drop-down menu select Paste Participant. 3-63 Polycom, Inc.

  • Page 108: Paste Participant As

    Polycom® RealPresence Collaboration Server 800s Getting Started Guide If you are using the RMX Manager and you want to paste the participant to a conference to a different MCU: In the MCUs list pane, click the MCU that is hosting the conference that is to receive the participant.

  • Page 109: Sending Messages To Selected Participants Using Message Overlay (Avc-Based Conferences)

    The Address Book - Participant Properties dialog box is displayed. Modify the participant information as required. For more information see the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "Modifying Participants in the Address Book” on page 5-11. Optional. If not already in the Address Book, the copied/cut participant can be added to the Address Book.

  • Page 110: Conference Control Using Dtmf Codes

    The number of characters that can be included in a message varies according to the language and can differ due to the type of font used. Modify the remaining fields as set out in the Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, Table 2-17, “New AVC CP Profile - Site Names Parameters,” on page 2-35.

  • Page 111: Requesting Help (Cp Only Conferences)

    Request to Speak is: • Activated when the participant enters the appropriate DTMF code (default: 99). The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box. • Available for dial-in and dial-out participants. 3-67 Polycom, Inc.

  • Page 112: Change To Chairperson

    In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see Polycom® RealPresence Collaboration Server 800s Administrator’s Guide, "New Conference IVR Service Properties - Conference Chairperson Options and Messages”...

  • Page 113: Appendix A - Glossary

    Appendix A Glossary This appendix lists the terms and abbreviations that are related to the RealPresence Collaboration Server 800s, and are commonly used in the Collaboration Server documentation Abbreviation/ Explanation Term Auto Gain Control. A mechanism that regulates noise and audio volume by keeping the received signal of all participants balanced.
  • Page 114 Polycom RealPresence Collaboration Server 800s Getting Started Guide Abbreviation/ Explanation Term Conference Connection between two or more endpoints exchanging video and audio information. If only two endpoints are involved, a conference is called point-to- point and no MCU is required. If more than two endpoints are involved, it is called a multipoint conference, and an MCU (Multipoint Control Unit) is required as the management system.
  • Page 115 384 Kbps. This standard is not supported by all codecs. H.264* A proprietary Polycom Video compression standard. H.264 ITU-T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences.
  • Page 116 Polycom RealPresence Collaboration Server 800s Getting Started Guide Abbreviation/ Explanation Term Participant A person using an endpoint to connect to a conference. When using a Room System, several participants use a single endpoint. Priority Rate Interface. An ISDN interface designed for high volume data communication.

  • Page 117: Appendix B - Troubleshooting

    The following troubleshooting procedures can be performed manually: • Procedure 1: Ending all Internet Explorer Sessions • Procedure 2: Deleting the Temporary Internet Files, Collaboration Server Cookie and Collaboration Server Object • Procedure 3: Managing Add-ons Collisions • Procedure 4: Browser Hosting Controls (Optional) Polycom, Inc.

  • Page 118: Procedure 1: Ending All Internet Explorer Sessions

    Polycom RealPresence Collaboration Server 800s Getting Started Guide Procedure 1: Ending all Internet Explorer Sessions In some cases, although all the Internet Explorer sessions were closed, the system did not end one or several IE processes. These processes must be ended manually.

  • Page 119: Deleting The Temporary Internet Files

    Deleting the Temporary Internet Files To delete the Temporary files: In the Internet Explorer, click Tools > Internet Options. The Internet Options dialog box opens. In the Browsing history pane, click the Delete button. The Delete Browsing History dialog box opens. Polycom, Inc.
  • Page 120 Polycom RealPresence Collaboration Server 800s Getting Started Guide It is recommended to delete only the Temporary Internet files. By default, the Cookies option is also selected. Clear it if you do not want to clear the cookies from your computer.

  • Page 121: Deleting The Rmx/Collaboration Server Cookie

    In the Internet Options dialog box - Browsing History pane, click the Settings button. The Temporary Internet Files and History Settings dialog box opens. Click the View files button. The Windows Explorer screen opens, listing Windows Temporary Internet Files. Polycom, Inc.

  • Page 122: Deleting The Rmx/Collaboration Server Activex Object

    Polycom RealPresence Collaboration Server 800s Getting Started Guide Browse to the RMX/ Collaboration Server cookie. The cookie is listed in the format: cookie:user name@Collaboration Server/RMX IP address. For example: cookie:valerie@172.22.189.110. Right-click the Collaboration Server cookie and click Delete. The system prompts for confirmation.

  • Page 123: Procedure 3: Managing Add-Ons Collisions

    In some cases, previously installed add-ons, such as anti virus programs can create collisions between applications and prevent the installation of a new add on. Disabling these add-ons may be required in order to install the Collaboration Server Web Client. Polycom, Inc.

  • Page 124: Procedure 4: Browser Hosting Controls (Optional

    Polycom RealPresence Collaboration Server 800s Getting Started Guide To disable an add-on: In the Internet Explorer, click Tools > Manage Add-ons. The Manage Add-ons - Toolbars and Extensions dialog box opens. Scroll to the add-on to disable (for example, the anti virus add-on), right-click it and then click Disable.
  • Page 125 Enable Managed Browser Hosting Controls if .NET Framework 4 or higher is running on the workstation. Open the Registry. Navigate to the Subkey: • 32-bit System: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework • 64-bit System: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETF ramework Add the Dword Value: EnableIEHosting Set value of EnableIEHosting to 1. Close the Registry. Close and re-open Internet Explorer. Polycom, Inc.
  • Page 126 Polycom RealPresence Collaboration Server 800s Getting Started Guide B-10 Polycom, Inc.

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