Information Collector - Polycom RealPresence RMX 1500 Administrator's Manual

Collaboration server

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4 Click Retrieve Files.

The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is

displayed indicating a successful retrieval of the log files.

To View the Logger Files:

To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application,

i.e. Notepad, Textpad or MS Word.

1 Using Windows Explorer, browse to the directory containing the retrieved log files.

2 Use any text editor application to open the log file(s).

Information Collector

Standard Security Mode

The Information Collector comprehensively attains all information from all the MCU internal entities for data

analysis. That data, stored in a central repository, is logged from the following system components:

System Log Files

OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state,

Signaling Trace files (H.323 & SIP)

Central Signaling logs

Processes internal state and statistics

Polycom®, Inc.

CFG directory (without IVR)

Cards info: HW version, state and status

SW version number

Administration and Utilities