Polycom SpectraLink 8000 SVP100 Administration Manual
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Polycom SpectraLink 8000 SVP100 Administration Manual

Polycom SpectraLink 8000 SVP100 Administration Manual

Spectralink 8000 svp server
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SpectraLink 8000 SVP Server
SVP100, SVP020, SVP010
Administration Guide
for SIP
November 2009 Edition
1725-36033-001
Version E
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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  • Page 1 SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for SIP November 2009 Edition 1725-36033-001 Version E VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 2 The drawings and specifications Polycom, Inc. contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written Copyright Notice approval of Polycom, nor be implied to ©...

  • Page 3: About This Document

    Related Documents SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP (1725-36038-001) Available at. http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html Polycom VIEW Certified Products Guide (1725-36040-001) VIEW Configuration Guide 1725-36xxx-001 where xxx indicates a number corresponding to the type of access point) Available at http://www.polycom.com/support/voice/wi-fi/view_certified.html Deploying Enterprise-Grade Wi-Fi Telephony...

  • Page 4: Customer Support

    SpectraLink 8000 SVP Server: Administration Guide for SIP Customer Support Polycom wants you to have a successful installation. If you have questions, please contact our Customer Support Hotline at (800) 775- 5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m.

  • Page 5: Table Of Contents

    Contents About This Document ..............3 Polycom Model Numbers..............3 Related Documents................3 Customer Support................4 Icons and Conventions...............4 SpectraLink 8000 SVP Server Overview ........7 SpectraLink Voice Priority (SVP) and Quality of Service ....7 SpectraLink 8000 SVP Server Models ..........8 The Timing Function ................8 Multiple SVP Servers................8...
  • Page 6 SpectraLink 8000 SVP Server: Administration Guide for SIP The NetLink SVP-II System Menu ..........24 Network Configuration..............25 SendAll ..................26 SVP Server Configuration..............29 QoS Configuration ................33 Change Password................35 Swapping/Adding/Deleting SVP Servers.........37 Adding an SVP Server..............37 Removing an SVP Server ............37 SVP Server Failure ..............38 Software Maintenance ............39 Software Updates................39 Troubleshooting via System Status Menu .........41...

  • Page 7: Spectralink 8000 Svp Server Overview

    SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server.

  • Page 8: Spectralink 8000 Svp Server Models

    SpectraLink 8000 SVP Server: Administration Guide for SIP SpectraLink 8000 SVP Server Models The SVP Server is available in three models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type. •...
  • Page 9 SpectraLink 8000 SVP Server Overview telephones, and between the SVP Server and the PBX (or other far-end device). SVP Server availability A SpectraLink handset registers to a single SVP Server the first time it is powered on. Once the handset has contacted this Registration Server, it obtains a list of all SVP Servers in the system.

  • Page 10: Multiple Svp Server Capacities

    SpectraLink 8000 SVP Server: Administration Guide for SIP Multiple SVP Server Capacities The system capacity of each SVP Server model is shown in the tables below. Note that SVP Server models may not be combined within one subnet. SpectraLink SVP010 and SVP020 Server capacity The system capacity of the SVP010 and SVP020 is measured by number of powered-on handsets.

  • Page 11: 6 Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server Overview possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility. Possible installed handsets Number Total possible Number of calls installed handsets @ 10% @ 15% @ 20% of SVP Erlang...

  • Page 12: Notes On System Configuration

    SpectraLink 8000 SVP Server: Administration Guide for SIP Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity.

  • Page 13: System Diagram

    SpectraLink 8000 SVP Server Overview System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP telephony server, wireless LAN APs, and Ethernet switch: SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server Access point TFTP server SpectraLink 8000...

  • Page 14: System Components

    The SpectraLink 8000 System must connect to APs that utilize SpectraLink Voice Priority (SVP). Contact Polycom, or a certified Polycom distributor, to verify that your AP and its software version are supported. Ethernet switch A component in the wired Ethernet LAN infrastructure.

  • Page 15: Administrative Computer

    SpectraLink 8000 SVP Server Overview Router A router is an optional component in the wired Ethernet LAN infrastructure that separates a wired LAN into segments so that network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wireless LAN.

  • Page 16: The Front Panel Of The Svp Server

    : This SVP Server is the cluster master. (power jack): Connects to the AC adapter supplying power to the system. Use only the Polycom-provided Class II AC Adapter with output 24V DC, 1A. PN: 1725-36033-001_E.doc VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 17 SpectraLink 8000 SVP Server Overview Note that the model designation may be found on the label which is on the side of the SVP Server. PN: 1725-36033-001_E.doc VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 18 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 19: Installing The Spectralink 8000 Svp Server

    See Grounding instructions below. Required Materials The following equipment must be provided by the customer. Power outlet – AC adapter provided by Polycom. Backboard space – the SVP Server is designed to be wall- mounted to ¾" plywood securely screwed to the wall.

  • Page 20: Locate The Svp Server

    SpectraLink 8000 SVP Server: Administration Guide for SIP Locate the SVP Server The SVP Server measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall- mounted, vertically or horizontally, over ¾" plywood. The SVP Server can also be rack- mounted using a rack- mount kit (sold separately).
  • Page 21 Installing the SpectraLink 8000 SVP Server Mount the SVP Server to a wall The SVP Server can be mounted either horizontally or vertically. To mount the SVP Server to a wall: 1. Using a 1/8-inch drill bit, drill four pilot holes, on 1.84-inch by 12.1-inch centers (approximately equivalent to 1-13/16”...

  • Page 22: Connect Power

    SpectraLink 8000 SVP Server: Administration Guide for SIP Connect SVP Server to LAN Using a Cat. 5 cable, connect the port on the SVP Server to NETWORK the connecting port on the Ethernet switch. Connect power 1. Once the units have been properly grounded, connect the power plug from the AC adapter to the jack labeled on the SVP Server.

  • Page 23: Configuring The Spectralink 8000 Svp Server

    Configuring the SpectraLink 8000 SVP Server During initial setup of the SVP Server the IP address is established and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP.

  • Page 24: The Netlink Svp-Ii System Menu

    SpectraLink 8000 SVP Server: Administration Guide for SIP Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The telnet method of connection is used for routine maintenance of the SpectraLink Server for both local and remote administration, depending on your network.

  • Page 25: Network Configuration

    This is also where you may optionally Network Configuration establish a hostname and enter the IP address of the location of any software updates you may obtain from Polycom. See Chapter 5 Software Maintenance for more information about installing software updates via TFTP.

  • Page 26: Sendall

    SpectraLink 8000 SVP Server: Administration Guide for SIP SendAll In an IP system with multiple SVP Servers, the option is SendAll provided to speed configuration and to ensure identical settings. The option allows you to send that configuration parameter to S=SendAll every SVP Server on the LAN.

  • Page 27: Pn: 1725-36033-001_E.doc

    Configuring the SpectraLink 8000 SVP Server Default Gateway The IP address of a router on the local subnet. SVP-II TFTP Download Master This entry indicates the source of software updates for the SVP Server. See Chapter 5 Software Maintenance for more information. Valid source location entries are: •...

  • Page 28: Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server: Administration Guide for SIP Syslog Server Logging may be set to either (see above) an [IP address] or DHCP . If Syslog is set, a message is sent to the syslog server when an NONE alarm is triggered. Disable Telnet service Prevents Telnet access into the SVP Server.

  • Page 29: Svp Server Configuration

    Configuring the SpectraLink 8000 SVP Server SVP Server Configuration screen is where you set the mode of the SVP SVP-II Configuration Server. It is also where you can lock the SVP Server for maintenance and reset the SVP Server after maintenance. The type of gateway you are using determines the mode of the SVP Server.

  • Page 30: Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server: Administration Guide for SIP First Alias IP Address/Last Alias IP Address The SVP Server uses an IP address when acting as a proxy for the wireless telephone. Therefore, one alias IP address is required for every installed Wireless Telephone. These IP addresses must be entered as a range and must be assigned solely for this purpose.

  • Page 31: Pn: 1725-36033-001_E.doc

    Configuring the SpectraLink 8000 SVP Server Missed ding limit defaults to 3 and should be left at this setting Missed ding limit unless advised by Customer Service to raise or lower it. The DING message is a proprietary method of communication among system elements.

  • Page 32: Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server: Administration Guide for SIP Reset System If this option is selected, you will be prompted to reset the SVP Server upon exiting this screen. Reset all SVP Servers If this option is selected, you will be prompted to reset all SVP Servers upon exiting this screen.

  • Page 33: Qos Configuration

    Configuring the SpectraLink 8000 SVP Server QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the IP header for type of service. The decimal value may be set as a number from 0-63 and may be different for each traffic class listed on the screen.

  • Page 34: Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server: Administration Guide for SIP When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules. (Please see table on next page.) •...

  • Page 35: Change Password

    Enter the information and either select or press the S key Set Password to set the new password. If you forget a password, call Polycom Customer Service for assistance. PN: 1725-36033-001_E.doc VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 36 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 37: Swapping/Adding/Deleting Svp Servers

    Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected and calls may be lost. If the removal of the SVP Server is intentional, the administrator should lock and idle the system prior to removing an SVP Server.

  • Page 38: Svp Server Failure

    SpectraLink 8000 SVP Server: Administration Guide for SIP become idle once all calls are ended and idle handsets are registered to other SVP Servers. Once all handsets have been moved---as evidenced by the number of on the Telephones in Use Network Status screen---the idle SVP Server may be unplugged and removed from the system.

  • Page 39: Software Maintenance

    System screen. Status You may obtain information about software updates from Polycom or its authorized dealer. At startup the SVP Server uses TFTP to check the software version it is running against the version in the TFTP location. If there is a discrepancy, the SVP Server will download the version in the TFTP location.
  • Page 40 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 41: Troubleshooting Via System Status Menu

    Troubleshooting via System Status Menu Information about system alarms, and network status displays on various screens accessed through the screen, which System Status Menu is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the System Status Menu - Displays alarm and error message information.

  • Page 42: Error Status

    Error Status screen displays any alarms that indicate some system Error Status malfunction. Some of these alarms are easily remedied and others require a call to Polycom’s Customer Support Department. From the select . The screen displays System Status Menu, Error Status active alarms on the SVP Server.

  • Page 43: Network Status

    See SVP100 Capacity for more information. Data is transmitted over SpectraLink components by proprietary technology developed by Polycom Corporation. The SpectraLink Radio Protocol (SRP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Polycom customer support and engineering personnel.

  • Page 44: Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server: Administration Guide for SIP – Ethernet statistics concerning the received packets during System Uptime. – bytes received bytes – packets received packets – Sum of all receive errors (long packet, short packet, CRC, errors overrun, alignment) –...

  • Page 45: Software Version

    SVP Server. This information will help you determine if you are running the most recent version and will assist Polycom engineering and/or customer support in troubleshooting software problems. This screen also displays the model type.

  • Page 46: Pn: 1725-36033-001_E.doc

    SpectraLink 8000 SVP Server: Administration Guide for SIP The table below shows the description, major version numbers, and filenames of the files that are provided when downloading updates. Major Version Name Filename Number Table of contents svp100.toc Functional code zvmlinux File system flashfs The minor version numbers for these three files must all match, as...

  • Page 47: Safety Notices

    Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside.
  • Page 48 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 49: Index

    Index Rack mounting ..........20 Wall mounting..........21 Access point, description ........14 Administration of ..........23 Alarms ..............42 Multiple SVP Servers ..........9 Configuration Network Status .............43 Initial setup ............26 Network ............25 QoS..............33 Password, set and change........35 Software updates..........39 Power..............19 SVP Server............29 Swap, add, delete ..........37 Customer Support Hotline ........4 Registration Server ..........9 Download master ..........27...

  • Page 50: Pn: 1725-36033-001_E.doc

    PN: 1725-36033-001_E.doc VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

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Spectralink 8000 svp020Spectralink 8000 svp010

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