Information Collector; Standard Security Mode - Polycom RealPresence 800s Administrator's Manual

RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator's Guide
4 Click the Retrieve Files button.
The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is
displayed indicating a successful retrieval of the log files.
Viewing the Logger Files:
To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application,
i.e. Notepad, Textpad or MS Word.
1 Using Windows Explorer, browse to the directory containing the retrieved log files.
2 Use any text editor application to open the log file(s).

Information Collector

Standard Security Mode

The Information Collector comprehensively attains all information from all the MCU internal entities for data
analysis. That data, stored in a central repository, is logged from the following system components:
• System Log Files
• CDR
• OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state,
event logs
• Signaling Trace files (H.323 & SIP)
• Central Signaling logs
• Processes internal state and statistics
Polycom®, Inc.
• Full faults
• Apache logs
• CFG directory (without IVR)
• Cards info: HW version, state and status
• SW version number
•
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