Page 1 [Type the document title] Version 8.1.8 September 2013 3725-69959-002 Polycom® RMX™ 1800 Administrator’s Guide Polycom Document Title Download from Www.Somanuals.com. All Manuals Search And Download.
Page 2 Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
Page 3 Table of Contents Polycom RMX 1800 Overview ....... . 1-1 About the Polycom RMX 1800 Administrator’s Guide ............
Page 4 Giving and Cancelling Token Ownership ............4-19 Managing Noisy Content Connections ..............4-20 Content Display Flags ..................4-20 Forcing Other Content Capabilities ................4-21 Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients ..4-21 Video Preview ........................4-21 Video Preview Guidelines ...................4-21 Workstation Requirements ..................4-22 Testing your Workstation ..................4-22...
Page 5 Cascading Conferences ........5-1 Video Layout in Cascading conferences ..............5-1 Guidelines ........................ 5-2 Flags Controlling Cascade Layouts ..............5-2 DTMF Forwarding ....................5-3 Play Tone Upon Cascading Link Connection ............ 5-3 Polycom, Inc Download from Www.Somanuals.com. All Manuals Search And Download.
Page 6 Polycom® RMX™ 1800 Administrator’s Guide Basic Cascading ........................5-3 Basic Cascading using IP Cascaded Link ..............5-4 Dialing Directly to a Conference ................5-4 Dialing to an Entry Queue ..................5-4 Automatic Identification of the Cascading Link ..........5-5 Suppression of DTMF Forwarding ..............5-5 Star Cascading Topology .......................5-5 Master-Slave Cascading ....................5-6...
Page 7 Defining a Conference IVR Service with Operator Assistance Options ..10-3 Defining an Entry Queue IVR Service with Operator Assistance Options .. 10-5 Defining a Conference Profile for an Operator Conference ......10-6 Starting an Ongoing Operator Conference ............10-8 Polycom, Inc Download from Www.Somanuals.com. All Manuals Search And Download.
Page 8 Polycom® RMX™ 1800 Administrator’s Guide Saving an Operator Conference to a Template ..........10-11 Starting an Operator Conference from a Template ........10-12 Monitoring Operator Conferences and Participants Requiring Assistance ..10-13 Requesting Help ....................10-13 Participant Alerts List ..................10-14 Audible Alarms ........................10-14 Using Audible Alarms ..................10-14 Moving Participants Between Conferences ..............10-15...
Page 9 Modifying the Conference or Entry Queue IVR Service Properties ....15-25 Replacing the Music File ....................15-26 Adding a Music File ................... 15-26 Creating Audio Prompts and Video Slides ..............15-27 Polycom, Inc Download from Www.Somanuals.com. All Manuals Search And Download.
Page 10 Remote Connection Using the Internet ..............16-23 Business to Business Connections ................16-24 FW (Firewall) NAT Keep Alive ................16-25 System Configuration in SBC environments ..........16-25 Polycom RMX 1800 Network Port Usage ...............16-26 LAN Redundancy .......................16-28 Requirements .......................16-28 Media, Signaling and Management Redundancy ..........16-28 Hardware Monitor Indications .................16-28...
Page 11 Resource Usage ......................19-6 AVC Conferencing - Continuous Presence ............19-6 Forcing Video Resource Allocation to CIF Resolution ........19-6 Resource Report ......................19-8 Displaying the Resource Report ................. 19-8 Polycom, Inc Download from Www.Somanuals.com. All Manuals Search And Download.
Page 12 Polycom® RMX™ 1800 Administrator’s Guide Port Usage Threshold ....................19-10 Setting the Port Usage Threshold ..............19-10 SIP Dial-in Busy Notification ................19-11 Port Usage Gauge .......................19-12 System Information ......................19-13 SNMP (Simple Network Management Protocol) ............19-15 MIBs (Management Information Base) ..............19-15 Traps ..........................19-15 Guidelines ......................19-15...
Page 13 Collaboration Server Hardware Monitoring ....21-1 Viewing the Status of the Hardware Components ............21-1 Hardware Monitor Pane Tool bar ..............21-2 Viewing the Properties of RMX 1800 Hardware Components ........21-2 Resetting the RMX 1800 DSP cards ................21-7 Temperature Thresholds ..................... 21-8 Appendix A - Disconnection Causes .
Page 14 Polycom® RMX™ 1800 Administrator’s Guide MGC Manager Events that are not Supported by the Collaboration Server ....C-36 Appendix D - Ad Hoc Conferencing ......D-1 Ad Hoc Conferencing ......................D-1...
Page 15 • Manage and troubleshoot the Collaboration Server’s performance. The Polycom RMX 1800 Getting Started Guide provides description of basic conferencing operations. It will help you perform the following tasks: • Unpack the Collaboration Server system and install it on a rack.
Page 16 Who Should Read This Guide? System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administration- level tasks. For detailed description of first time installation and configuration, description of the Collaboration Server Web Client, and basic operation of your Collaboration Server system, see the Polycom RMX 1800 Getting Started Guide.
Page 17 Figure 1-1 Multipoint Video Conferencing using a Polycom Collaboration Server The Polycom RMX 1800 unit can be controlled via the LAN by the Collaboration Server Web Client application using Internet Explorer installed on the user’s workstation, or the RMX Manager application. The RMX Manager can control several Collaboration Server units. For more information about the RMX Manager see "RMX Manager Application”...
Page 18 1280 x 800 pixels and a magnification of 100%. RMX 1800 users need to download .Net Framework 2.0 SP1 or above from the official Microsoft website and install the software. Internet Explorer must be enabled to allow running Signed ActiveX.
Page 19 The video processing that is required differs according to the video session set for the conference, with all the processing performed by the MCU. For more details, see "AVC Conferencing - Continuous Presence (CP) Conferencing” on page 2-2. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 20 Polycom® RMX™ 1800 Administrator’s Guide AVC Conferencing - Continuous Presence (CP) Conferencing All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols. The dynamic Continuous Presence (CP) capability of the Collaboration Server system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing.
Page 21 The following Video protocols are supported in CP conferences: • H.261 - the legacy video compression algorithm mandatory to all endpoints. It is used by endpoints that do not support other protocols. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 22 Polycom® RMX™ 1800 Administrator’s Guide • H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints. • H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps.
Page 23 "Media Encryption” on page 4-27. • Conference Recording - The Collaboration Server enables audio and video recording of conferences using Polycom RSS recording system. Operator Conferences (CP only Conferences) Offers additional conference management capabilities to the Collaboration Server users, enabling them to attend to participants with special requirements and acquire participant details for billing and statistics.
Page 24 Polycom® RMX™ 1800 Administrator’s Guide Default Profile Settings in CP Conferencing Mode The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences. These are also the default settings when creating a new Profile. The default settings are as follows:...
Page 25 Network Services - Accept Calls Enabled This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room 1001 Oak_Room 1002 Juniper_Room 1003 Fig_Room 1004 Entry Queue Default EQ 1000 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 26 Polycom® RMX™ 1800 Administrator’s Guide Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: In the Collaboration Server Management pane, expand the Rarely Used list. Click the Conference Profiles button. The Conference Profiles are displayed in the List pane.
Page 27 A Profile that is assigned to only one ongoing conference and no other conferencing entity can be deleted. Defining New Profiles Profiles are the basis for the definition of all ongoing conferences, Reservations, Meeting Rooms, Entry Queues, and Conference Templates and they contain only conference properties. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 28 Polycom® RMX™ 1800 Administrator’s Guide Defining AVC - CP Conferencing Profiles To define a new Profile: In the RMX Management pane, click Conference Profiles. In the Conference Profiles pane, click the New Profile button. The New Profile – General dialog box opens.
Page 29 Select this option to define the profile of an Operator conference. For more information, see Chapter 10, “Operator Assistance & Participant Move” on page 10-1. Click the Advanced tab. The New Profile – Advanced dialog box opens. 2-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 30 Polycom® RMX™ 1800 Administrator’s Guide Define the following parameters: Table 2-5 New AVC-CP Profile - Advanced Parameters Field/Option Description Encryption Select the Encryption option for the conference: • Encrypt All - Encryption is enabled for the conference and all conference participants must be encrypted.
Page 31 1 - 86400 seconds.For more information see "FW (Firewall) NAT Keep Alive” on page 16-25. Click the Video Quality tab. The New Profile – Video Quality dialog box opens. 2-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 32 Polycom® RMX™ 1800 Administrator’s Guide Define the following parameters: Table 2-6 New AVC Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Sharpness is the only supported content format that supports higher video resolutions. Depending on the amount of movement contained in the conference video, select either: •...
Page 33 Ensures high quality Content when most endpoints support H.264 and HD Resolutions. For more information, see "Content Protocols” on page "Defining Content Sharing Parameters for a Conference” on page 4-3. 2-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 34 Polycom® RMX™ 1800 Administrator’s Guide Click the Video Settings tab. The New Profile - Video Settings dialog box opens. Define the video display mode and layout using the following parameters: Table 2-7 New AVC CP Profile - Video Settings Parameters...
Page 35 (the participants do not see themselves), one cell is empty. Table 2-8 Auto Layout – Default Layouts in CP Conferences Number of Video Participants Auto Layout Default Settings 0–2 4–5 2-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 36 Polycom® RMX™ 1800 Administrator’s Guide Table 2-8 Auto Layout – Default Layouts in CP Conferences (Continued) Number of Video Participants Auto Layout Default Settings 6–7 8-10 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous”...
Page 37 The selected layout is displayed in the Video Layout pane. Table 2-9 Video Layout Options Number of Video Windows Available Video Layouts 2-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 38 Polycom® RMX™ 1800 Administrator’s Guide 11 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 2-20 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 39 Mute All Except Me option. The participant is muted and the lecturer, if designated, is unmuted. • In cascaded conferences, all participants (including the link participants) are muted. Only the lecturer is not muted. 2-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 40 Polycom® RMX™ 1800 Administrator’s Guide Table 2-10 New AVC Profile - Audio Settings Parameters (Continued) Field/Option Description Speaker Change The Speaker Change Threshold is the amount of time a participant Threshold must speak continuously before becoming the speaker. When defining or editing a conference profile, you can define the Speaker Change Threshold.
Page 41 When the check box is cleared, the conference starts when the first participant connects to it and ends at the predefined time or according to the Auto Terminate rules when enabled. 2-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 42 It is therefore recommended that before changing a single chairperson to regular participant, another participant first be changed to chairperson. 17 Optional. Click the Recording tab to enable conference recording with Polycom RSS 4000. The New Profile - Recording tab opens.
Page 43 Recording Links defined on the Collaboration Server can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS). For more information see "Recording Conferences”...
Page 44 Polycom® RMX™ 1800 Administrator’s Guide Using the Site Name dialog box, you can control the display of the site names by defining the font, size, color, background color and transparency and position within the Video Window. For a detailed description of the site names options see "Site Names Definition”...
Page 45 If Message Overlay is selected, the Video Switching check box in the New Profile - General tab is disabled and cannot be selected. Content Enter the message text. The message text can be up to 50 Chinese characters. 2-27 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 46 Polycom® RMX™ 1800 Administrator’s Guide Table 2-14 New AVC Profile - Message Overlay Parameters (Continued) Field Description Font Size Click the arrows to adjust the font size (points) for the Message Overlay display. Range: 9 - 32 Default: 24 Note: In some languages, for example Russian, when a large font size is selected, both rolling and static messages may be truncated if the message length exceeds the resolution width.
Page 47 By default, Registration is disabled in the Conference Profile, and must be enabled in Profiles assigned to conferencing entities that require registration. 2-29 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 48 Polycom® RMX™ 1800 Administrator’s Guide 23 Define the following parameters: Table 2-15 New AVC Profile - Network Services Parameters Parameter Description IP Network Services: Service Name This column lists all the defined Network Services, one or several depending on the system configuration.
Page 49 Overlay Layouts are not available for selection when using PCM or Click&View. • PCM menus are available when the Overlay Layouts are active, and they are displayed as the top level overlay 2-31 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 50 Polycom® RMX™ 1800 Administrator’s Guide Selecting the Overlay Layouts The Overlay Layouts are selected in the New Profile - Video Settings dialog box, in the Overlay tab of the Video Layout tree. 2 Standalone 1 Standalone Endpoints Endpoint 3 Standalone...
Page 51 Message Overlay messages are not displayed when the PCM menu is active. • Message Overlay text settings are not saved in the Conference Template when saving an ongoing conference as a Conference Template. 2-33 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 52 Polycom® RMX™ 1800 Administrator’s Guide Chinese Font Types You can select one of several Chinese fonts for use when sending text over video. New fonts can be selected with the following features: • Site Names • Message Overlay New Chinese fonts available are: •...
Page 53 • Site Names display text and background color is dependent on the Skin selected for the conference: — Plain Skins - Site Names text is displayed without a background. 2-35 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 54 Polycom® RMX™ 1800 Administrator’s Guide — Picture Skins - Site Names text is displayed with a background. Plain Skins Picture Skins Exporting and Importing Conference Profiles Conference Profiles can be exported from one MCU and imported to multiple MCUs in your environment, enabling you to copy the Conference Profiles definitions to other systems.
Page 55 Exporting Selected Conference Profiles You can select a single Conference Profile or multiple Conference Profiles and export them to a file to be imported to other MCUs in your environment. 2-37 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 56 Polycom® RMX™ 1800 Administrator’s Guide To export selected Conference Profiles: In the Conference Profiles pane, select the profiles you want to export. Right-click the selected Conference Profiles, and then click Export Selected Conference Profiles. The Conference Profile - Export dialog box is displayed.
Page 57 When Conference Profiles are not imported into the Conference Profiles list, a Message Alert window is displayed with the profiles that were not imported. Conference Profiles that are not problematic are imported. 2-39 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 58 Polycom® RMX™ 1800 Administrator’s Guide Click Cancel to exit the Message Alerts window. The imported Conference Profiles appear in the Conference Profiles list. 2-40 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 59 The following video resolution information applies to AVC CP Conferencing Mode. The Polycom RMX 1800 always attempts to connect to endpoints at the highest line rate defined for the conference. If the connection cannot be established using the conference line rate, the Collaboration Server attempts to connect at the next highest line rate at its highest supported resolution.
Page 60 Polycom® RMX 1800 Administrator’s Guide — HD: The MCU transmits speaker resolution (including input from HD participants) at up to SD resolution. If 1x1 is the requested layout for the entire duration of the conference, set the conference to HD Video Switching mode.
Page 61 The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with the Collaboration Server, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 62 Polycom® RMX 1800 Administrator’s Guide required. For example, a 512 kbps call will have the video quality of a 1Mbps HD call while a 1Mbps HD call has higher video quality at the same (1Mbps) bit rate. • A different decision matrix is used for Motion and Sharpness as the quality requirements are different.
Page 63 H.264 High Profile for Sharpness Video Quality setting according to the following Resolution Configuration Modes. Figure 3-1 Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource-Quality Balanced Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 64 Polycom® RMX 1800 Administrator’s Guide Figure 3-2 Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Resource Optimized Figure 3-3 Resolution usage for H.264 High Profile and H.264 Base Profile for Sharpness at various line rates when Resolution Configuration is set to Video Quality Optimized Polycom, Inc.
Page 65 H.264 High Profile for Motion Video Quality setting according to the following Resolution Configuration Modes. Figure 3-4 Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource-Quality Balanced Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 66 Polycom® RMX 1800 Administrator’s Guide Figure 3-5 Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Video Quality Optimized Figure 3-6 Resolution usage for H.264 High Profile and H.264 Base Profile for Motion at various line rates when Resolution Configuration is set to Resource Optimized Polycom, Inc.
Page 67 High Default CIF 60 kbps Base High Default CIF 30 kbps Base The following table lists the resource capacity in various Polycom RMX 1800 configurations. 3 Video 2 Video 1 Video Resource Type/Video Resolution Acceleration Acceleration Acceleration Cards Cards Card Audio-only H.261 CIF p30...
Page 68 Polycom® RMX 1800 Administrator’s Guide 3 Video 2 Video 1 Video Resource Type/Video Resolution Acceleration Acceleration Acceleration Cards Cards Card H.264 CIF p30 H.264 CIF p60 H.263 4CIF p30 H.264 4CIF p30 H.264 4CIF p60 H.264 720p30 H.264 720p60 H.264 1080p30 H.264 1080p60...
Page 69 Resolution Configuration Pane Maximum CP Resolution Pane The Collaboration Server can be set to one of the following Maximum CP Resolutions: • HD 1080p60 • HD 1080p30 • HD 720p30 3-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 70 • When it is necessary to maintain backward compatibility with previous versions. • When working with Polycom DMA/RealPresence Resource Manager. The Balanced settings are described in the section: "Default Minimum Threshold Line Rates and Resource Usage Summary” on page 3-9.
Page 71 H.264 High Profile by using the following slider panes: • Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshold bit rates. 3-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 72 Polycom® RMX 1800 Administrator’s Guide • High Profile - Endpoints that support H.264 High Profile connect at these minimum threshold bit rates. Although the default minimum threshold bit rates provide acceptable video quality, the use of higher bit rates usually results in better video quality but will require more resources.
Page 73 432 x 336 pixels. • SIF (352 x 240 pixels) and 4SIF (704 x 480 pixels) – the resolution transmitted to these endpoints is 480 x 352 pixels. 3-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 74 Polycom® RMX 1800 Administrator’s Guide 3-16 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 75 Endpoints without H.239 capability can connect to the video conference without Content. Cascade links declare H.239 capabilities and they are supported in Star cascading topologies. For more details, see . Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 76 Polycom® RMX 1800 Administrator’s Guide SIP BFCP Content Capabilities SIP Clients supporting BFCP over UDP, when connected to conferences on the Collaboration Server, can share Content with endpoints supporting the following Content sharing protocols: • BFCP/TCP • BFCP/UDP • H.323/ H.239...
Page 77 In this mode, endpoints that do not support the content capabilities set for the conference will receive the content over the video (people) channel (“Legacy” content). Content parameters are defined in the Conference Profiles - Video Quality dialog box. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 78 For a detailed description of each of these options, see "Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode” on page 4-5. AS-SIP Content This Content Sharing option is not supported with Polycom RMX 1800. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 79 Chapter 4-Additional Conferencing Information Table 4-2 H.239 Content Options (Continued) Field Description Multiple Resolutions This Content Sharing option is not supported with Polycom RMX 1800. Content Protocol • H.263 • Content is shared using the H.263 protocol. • Use this option when most of the endpoints support H.263 and some endpoints support H.264.
Page 80 Polycom® RMX 1800 Administrator’s Guide • Content Resolution Content Settings The Content channel can transmit one of the following modes: • Graphics – for standard graphics. • Hi-res Graphics – requiring a higher bit rate, for high quality display or highly detailed graphics.
Page 81 H.263 & H.264 Auto Selection () The H.263 & H.264 Auto Selection option should be selected when Content is to be shared using a mix of H.263-supporting and H.264-supporting endpoints. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 82 Polycom® RMX 1800 Administrator’s Guide Bit rate allocation to the Content channel by the Collaboration Server is dynamic according to the conference line rate and Content Setting selected for the conference. If an endpoint that supports only H.263 for Content Sharing connects to a conference with Content Protocol set to H.263 &...
Page 83 Configuration. For more information see "Modifying System Flags” on page 20-1. Table 4-6 H.264 HD System Flags Content Settings Flag Name Range Default Graphics H264_HD_GRAPHICS_MIN_CONTENT_RATE 0-1536 Hi Resolution H264_HD_HIGHRES_MIN_CONTENT_RATE 0-1536 Graphics Live Video H264_HD_LIVEVIDEO_MIN_CONTENT_RATE 0-1536 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 84 Polycom® RMX 1800 Administrator’s Guide Example Table 4-7 summarizes an example of two participants trying to connect to a conference running at a Line Rate of 1024Kbps. The Content Setting for the conference is Hi Resolution Graphics and the H264_HD_HIGHRES_MIN_CONTENT_RATE System Flag setting are used to determine if Content will be shared with the participant.
Page 85 AVC CP Conferencing Content Bit Rate Allocation per Conference Line Rate (kbps) Cascade Content Resolution/ 1472 Settings 1024 1728 2048 4096 1152 1920 HD720/5 Graphics HD720/30 HD1080/15 1152 1152 4-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 86 Polycom® RMX 1800 Administrator’s Guide Table 4-8 Bit Rate Allocation to Content Channel by Line Rate, Content Settings & Content Resolution in AVC CP Conferencing (Continued) Content Bit Rate Allocation per Conference Line Rate (kbps) Cascade Content Resolution/ 1472 Settings...
Page 87 For example, one conference may have a line rate of 2 Mbps, and the other a line rate of is 512kbps. Guidelines: • Cascaded conferences may have different Conference Line Rates. • The Customized Content Rate must be the same for all cascaded conferences. 4-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 88 Polycom® RMX 1800 Administrator’s Guide To Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - Video Quality dialog box. In the Content Settings list, select Customized Content Rate. When selected, a drop-down menu of the available Conference Content Rates is displayed.
Page 89 0, HD720p/ HD1080p resolutions for Content sharing are disabled. To modify the HD Resolution Content threshold line rate: On the Collaboration Server menu, click Setup > System Configuration. The System Flags dialog box opens. 4-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 90 Polycom® RMX 1800 Administrator’s Guide In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is displayed. In the Value field, enter the minimum line rate at which HD1080 Resolution Content will be enabled. — Enter 0 to disable this flag and prevent HD Content from being used.
Page 91 Exclusive Content Mode can be enabled or disabled during an ongoing conference using the Conference Properties - Advanced dialog box. • In Exclusive Content Mode, if the RESTRICT_CONTENT_BROADCAST _ TO_LECTURER System Flag is set to: 4-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 92 Polycom® RMX 1800 Administrator’s Guide — NO - the first participant to send content becomes the Content Token holder and has to release the Content Token before any other participant can acquire the token and begin transmitting Content. — YES - only the designated Lecturer can be the Content Token holder.
Page 93 Select Change To Content Token Owner in the drop-down menu. The endpoint receives ownership of the Content Token and an indication icon is displayed in the Role column of the participant’s entry in the Participants list. 4-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 94 Polycom® RMX 1800 Administrator’s Guide To cancel token ownership: In the Participants list, right click the endpoint that currently has Content Token ownership. Select Cancel Content Token Owner in the drop-down menu. Content Token ownership is cancelled for the endpoint.
Page 95 Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients From version 8.1, Polycom CCS (Content Collaboration Solution) Plug-in for Lync clients allows Lync clients to receive and send Content on a separate channel, without having to use the video channel.
Page 96 Polycom® RMX 1800 Administrator’s Guide • Only one preview window can be displayed for a single conference and up to four preview windows can be displayed for each on different workstations (one per workstation and one per conference). • Live video that is shown in the preview window does not include the Content when it is sent by the participant.
Page 97 To preview the participant video: List the conference participants in the Participants pane. Right-click the participant whose video you want to preview and then click one of the following options: 4-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 98 Polycom® RMX 1800 Administrator’s Guide — View Participant Sent Video - to display the video sent from the participant to the conference. — View Participant Received Video - to display the video sent from the conference to the participant. The Video Preview window opens.
Page 99 If the Video Settings tab is open click the Customized Polling tab. In the Conference list pane, double-click the conference or right-click the conference and then click Conference Properties. 4-25 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 100 Polycom® RMX 1800 Administrator’s Guide In the Conference Properties - General dialog box, click Customized Polling. The Customized Polling tab is displayed. Scanning Order All Conference Participants Move participant up in Scanning Order Move participant down in Scanning Order Add /...
Page 101 Media Encryption Guidelines • Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. • Endpoints must support both AES 128 encryption and DH 1024 key exchange standards which are compliant with H.235 (H.323) to encrypt and to join an encrypted conference.
Page 102 Polycom® RMX 1800 Administrator’s Guide — All media channels are encrypted: video, audio and FECC. — Collaboration Server SRTP implementation complies with Microsoft SRTP implementation. — LPR is not supported with SRTP. — The ENABLE_SIRENLPR_SIP_ENCRYPTION System Flag enables the SirenLPR audio algorithm when using encryption with the SIP protocol.
Page 103 - encryption capabilities. endpoints without encryption Defined dial-out SIP capabilities participant: Connect only if encrypted. Non-encrypted endpoints are disconnected. Connected, non-encrypted Connected, encrypted System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE 4-29 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 104 Polycom® RMX 1800 Administrator’s Guide Connection to the Entry Queue An undefined participant connecting to an Entry Queue inherits the encryption characteristics of the Entry Queue as defined in the Entry Queue’s profile. Table 4-11 summarizes the connection possibilities for a participant that is to be moved from an Entry Queue to a destination conference for each of the conference Profile and Entry Queue encryption options.
Page 105 Connected encrypted if possible, Encrypt when possible otherwise connected non- otherwise connected non- encrypted. encrypted. Encryption Flag Settings To modify the Encryption flags: Click Setup>System Configuration. The System Flags dialog box opens. 4-31 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 106 Polycom® RMX 1800 Administrator’s Guide Set the FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILA BLE_MODE flag to YES or NO. If recording will be used in encrypted conferences, set the ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT_CONF flag to YES or NO. Click OK. For more information, see "Modifying System Flags” on page 20-1.
Page 107 The participant connects as encrypted only if the conference is defined as encrypted. — Yes - The participant joins the conference/Entry Queue as encrypted. — No - The participant joins the conference/Entry Queue as non-encrypted. 4-33 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 108 Polycom® RMX 1800 Administrator’s Guide Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane.
Page 109 — LPR-enabled endpoints cannot be moved to non-LPR-enabled conferences. • When connecting via an Entry Queue: — A participant using an LPR-enabled endpoint can be moved to a non-LPR-enabled conference. The participant is connected with LPR enabled. 4-35 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 110 Polycom® RMX 1800 Administrator’s Guide Enabling Lost Packet Recovery LPR is enabled or disabled in the Conference Profile dialog box. • CP Conferences – LPR is enabled by default in the New Profile – Advanced dialog box. For more information, see "Defining New Profiles” on page 2-9.
Page 111 Chapter 4-Additional Conferencing Information In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. 4-37 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 112 Polycom® RMX 1800 Administrator’s Guide Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
Page 113 If the dial-out participant was designated as the conference lecturer, the system will not be able to replace that participant with the dial-in participant that is connected to the conference. 4-39 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 114 Polycom® RMX 1800 Administrator’s Guide Enabling the Automatic Switching Automatic switching between participants viewed on the lecturer’s screen is enabled in the conference Profile, or during the ongoing conference, in the Conference Properties. >> In the Profile Properties - Video Settings dialog box, select the Lecturer View Switching check box.
Page 115 Enable or disable the Lecture Mode and designate the conference lecturer in the Lecturer list; select None to disable the Lecture Mode or select a participant to become the lecturer to enable it. 4-41 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 116 Polycom® RMX 1800 Administrator’s Guide • Designate a new lecturer. • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.
Page 117 Me option. The participant is muted and the lecturer, if designated, is unmuted. • In cascaded conferences, all participants (including the link participants) except the lecturer are muted. Only the lecturer is not muted. 4-43 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 118 Polycom® RMX 1800 Administrator’s Guide Enabling the Mute Participants Except Lecturer Option The Mute Participants Except Lecturer option is enabled or disabled (default) in the Conference Profile or in an ongoing conference in the Profile Properties - Audio Settings tab.
Page 119 Audio Algorithm Support The Collaboration Server supports the following audio algorithms: G.711, G.722, G.722.1, G.722.1C, G.729A, Polycom Siren 7 (in mono), Siren14, Siren 22 (in mono or stereo) and SirenLPR. Polycom’s proprietary Siren 22 is supported for participants connecting with Polycom endpoints.
Page 120 Polycom® RMX 1800 Administrator’s Guide Table 4-14 Siren22 and SirenLPR Mono vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) SirenLPR_32k Siren22_32k G.7221C_32k Siren14_32k SirenLPR SirenLPR SirenLPR Stereo The Siren 22Stereo, G.719Stereo and SirenLPR audio algorithms are supported at the following bit rates.
Page 121 Chapter 4-Additional Conferencing Information In the Channel Info field, select Audio In or Audio Out to display the audio parameters. Click the OK button. 4-47 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 122 Polycom® RMX 1800 Administrator’s Guide Permanent Conference A Permanent Conference is any ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Resources are reserved for a Permanent Conference only when the conference has become ongoing.
Page 123 In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 124 Polycom® RMX 1800 Administrator’s Guide During Cascading Video layout of Conf. B in Video layout of Conf. A in window of Conf. A window of Conf. B Figure 5-1 Video Layouts in Cascaded Conferences Guidelines To ensure that conferences can be cascaded and video can be viewed in all conferences the following guidelines are recommended: •...
Page 125 — The destination MCU can be indicated by: • IP address • H.323 Alias — Both MCUs must be located in the same network. • One MCU can be used as a gateway. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 126 Polycom® RMX 1800 Administrator’s Guide Basic Cascading using IP Cascaded Link In this topology, both MCUs can be registered with the same gatekeeper or the IP addresses of both MCUs can be used for the cascading link. Content can be sent across the Cascading Link.
Page 127 Content sharing is available to all conferences over the H.323 Cascading Link. In this topology, the MCUs are networked together using two modes: • Master-Slave Cascading • Cascading via Entry Queue Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 128 Polycom® RMX 1800 Administrator’s Guide Master-Slave Cascading It is similar to MIH (Multi Hierarchy) cascading, with only two levels: one Master MCU on level 1 and several Slave MCUs on level 2. The cascading hierarchy topology can extend to four levels (Figure 5-5) and should be deployed according to the following guidelines: •...
Page 129 Address Book of the MCU for future repeated use of the cascaded link. To define the dial-out cascade participant link: In the Conferences pane, select the conference. In the Participants pane, click New Participant ( Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 130 Polycom® RMX 1800 Administrator’s Guide The New Participant - General dialog box is displayed. Define the following parameters: Table 2 New Participant – Dial-out Cascade Link Field Description Name Enter the participant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characters may not be used in this field.
Page 131 If the conference has a password and you do not want to include the password in the dial string, set the ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWORD flag to YES. For more information see "Modifying System Flags” on page 20-1. Alias Type Select E.164 (digits 0-9, *, #). Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 132 Polycom® RMX 1800 Administrator’s Guide Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
Page 133 If a gatekeeper is used: Enter the name of the other (second) conference. If a gatekeeper is not used: Enter the ID of the MCU running the other (second) conference. 5-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 134 Polycom® RMX 1800 Administrator’s Guide Table 5-1 New Participant – Dial-in Cascade Link (Continued) Field Description Alias Type If a gatekeeper is used: H.323 ID If a gatekeeper is not used: Select E.164 (digits 0-9, *, #). Click the Advanced tab.
Page 135 Conference A (Linked Conference) Dial-out Linked Participant Conference B (Destination Conference) EQ created Dial-in Linked Participant Cascaded conference icon 5-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 136 Polycom® RMX 1800 Administrator’s Guide Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to Collaboration Server users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323 connection.
Page 137 DST MCS 4000 to be identified as slave. The link between the two MCU (dial out participant) is defined as a standard participant and not as a cascading link. 5-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 138 Polycom® RMX 1800 Administrator’s Guide Figure 5-6 MIH Cascading – Master-Slave Relationship Video Session Mode, Line Rate and Video Settings The types of MCUs, their position in the cascade topology and the endpoint capabilities (HD/CIF and H.263/H.264) determine the Video Session Type of the MIH Cascading conference.
Page 139 Each of the two conferences will inherit the video layout of the other conference in one of their windows. 5-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 140 Polycom® RMX 1800 Administrator’s Guide In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them. Conference A Conference B Without Cascade During Cascading Video layout of Conf. B in Video layout of Conf.
Page 141 — Video resolution will be according to the Resolution Configuration, or VSW profile. For more details on defining system flags, see "Modifying System Flags” on page 20-1. 5-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 142 Polycom® RMX 1800 Administrator’s Guide 5-20 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 143 Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 144 Polycom® RMX 1800 Administrator’s Guide The Meeting Rooms List is displayed. Meeting Room Toolbar Meeting Room List Access to Meeting Rooms An active Meeting Room becomes an ongoing conference and is monitored in the same way as any other conference.
Page 145 The Meeting Room toolbar and right-click menus provide the following functionality: Table 6-3 Meeting Room Toolbar and Right-click Menus Toolbar Right-click menu Description button New Meeting Room Select this button to create a new Meeting Room. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 146 If SIP Factories are being used do not assign a Meeting Room the ID 7001. This ID is reserved for the default SIP Factory. For more information, see the Polycom RMX 1800 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-12.
Page 147 An Entry Queue can be designated as Transit Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. For more information, see "Transit Entry Queue” on page 7-5. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 148 Polycom® RMX 1800 Administrator’s Guide Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are: Table 7-1 Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required.
Page 149 • If any combination of Unicode and ASCII text (or full Unicode text) is entered in Display Name, the ID (such as Conference ID) is used as the Routing Name. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 150 ID. IVR Service Provider Only - Not Supported with Polycom RMX 1800. External IVR Control - Not Supported with Polycom RMX 1800. Entry Queue IVR The default Entry Queue IVR Service is selected. If required, select...
Page 151 Entry Queue as the Transit Entry Queue automatically cancels the previous selection. To designate an Entry Queue as Transit Entry Queue: In the Collaboration Server Management - Rarely Used pane, click Entry Queues. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 152 Polycom® RMX 1800 Administrator’s Guide In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue. The Entry Queue selected as Transit Entry Queue is displayed in bold. To cancel the Transit Entry Queue setting: In the Collaboration Server Management - Rarely Used pane click Entry Queues.
Page 153 To create a new SIP Factory: In the RMX Management - Rarely Used pane, click SIP Factories. In the SIP Factories list pane, click the New SIP Factory button. The New Factory dialog box opens. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 154 Polycom® RMX 1800 Administrator’s Guide Define the following parameters: Table 7-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the Collaboration Server Web Client.
Page 155 Once an Ad Hoc conference is started it becomes an ongoing conference, and it is monitored and controlled as any standard ongoing conference. For more information about Ad Hoc conferencing, see Appendix D, "Ad Hoc Conferencing” on page D-1. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 156 Polycom® RMX 1800 Administrator’s Guide 7-10 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 157 Conference Template. Importing and exporting of Address Books enables organizations to seamlessly distribute up-to-date Address Books to multiple Collaboration Server units. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 158 Polycom® RMX 1800 Administrator’s Guide Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the Collaboration Server Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane The Address Book contains two panes: •...
Page 159 The network communication protocol used by the endpoint to connect to the conference: H.323 or SIP . Dialing Direction Dial-in – The participant dials in to the conference. Dial-out – The Collaboration Server dials out to the participant. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 160 Polycom® RMX 1800 Administrator’s Guide Table 8-1 Docked Address Book List Columns (Continued) Field/Option Description Encryption Displays whether the endpoint uses encryption for its media. The default setting is Auto, indicating that the endpoint must connect according to the conference encryption setting.
Page 161 Click and hold the left mouse button and drag the selection to the Participants pane of the conference. The participants in the group level and all sub-levels are added to the conference. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 162 Polycom® RMX 1800 Administrator’s Guide Participant Groups A group is a predefined collection of participants. A group provides an easy way to manage clusters of participants that are in the same organizational structure and to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing...
Page 163 Moving or saving a participant from an ongoing conference to the Address Book. When adding dial-out participants to the ongoing conference, the system automatically dials out to the participants using the Network Service defined for the connection in the participant properties. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 164 Polycom® RMX 1800 Administrator’s Guide Adding a New participant to the Address Book Directly You can add a new participant to the “Main” group or to a group in the Address Book. Additionally, you can add a participant from a new conference, ongoing conference, or Conference Template.
Page 165 This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the Polycom RMX 1800 Getting Started Guide, "Audio and Visual Indications” on page 3-25”. Note: This field is displayed in all tabs.
Page 166 Polycom® RMX 1800 Administrator’s Guide Table 8-3 New Participant – General Properties (Continued) Field Description Alias Name/Type If you are using the endpoint’s alias and not the IP address, first (H.323 Only) select the type of alias and then enter the endpoint’s alias: •...
Page 167 Usually, additional definitions are not required and you can use the system defaults for the remaining parameters. In such a case, click OK. To modify the default settings for advanced parameters, click the Advanced tab. 8-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 168 Polycom® RMX 1800 Administrator’s Guide Define the following Advanced parameters: Table 8-4 New Participant – Advanced Properties Field Description Video Bit Rate / Auto The Auto check box is automatically selected to use the Line Rate defined for the conference.
Page 169 — The alias type must be defined (not set to None). • If an H.323 gatekeeper is defined but is not connected, the MCU will fail to connect to H.323 dial-out participants. 8-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 170 Polycom® RMX 1800 Administrator’s Guide • In order for the MCU to ignore the IP of SIP participants, the following requirements must be met: — A SIP proxy must be defined. — The SIP address must be defined. • If a SIP proxy is defined but is not connected, the MCU will fail to connect to SIP dial- out participants.
Page 171 ) button, or right-click the participant icon and then click the Delete Participant option. A confirmation message is displayed depending on the participant’s assignment to groups in the address book: 8-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 172 Polycom® RMX 1800 Administrator’s Guide When the participant belongs to only one group: click Yes to permanently delete the participant from the address book. When the participant belongs to multiple groups, a message is displayed requesting whether to delete the participant from the Address Book or from the current selected group.
Page 173 You can filter by more than one column, by adding additional filters (columns). The filter applies to the displayed group. If All Participants option is selected, it applies to all the listed participants. Filtering can be done using: 8-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 174 Polycom® RMX 1800 Administrator’s Guide • A predefined pattern • Customized pattern When you use the Find dialog box to search filtered data, only the data that is displayed is searched; data that is not displayed is not searched. To search all the data, clear all filters.
Page 175 Optional. Click the Add Condition button to define additional filtering patterns to further filter the list and fine tune your search. To clear a filtering pattern, click the Clear Condition button. 8-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 176 Polycom® RMX 1800 Administrator’s Guide The filtered list is displayed with an active filter (blue) indicator ( ) displayed in the selected column heading. For example, if the filtering pattern is 41, the participants list includes all the endpoints that contain the numerals 41 in their name.
Page 177 The Ongoing Conferences dialog box is displayed. Select the Obtain display name from address book check box to enable the feature or clear the check box to disable the feature. 8-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 178 Polycom® RMX 1800 Administrator’s Guide Click OK. 8-22 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 179 Chapter 8-Address Book Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among Collaboration Server units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 180 Polycom® RMX 1800 Administrator’s Guide When importing an Address Book, participants with exact names in the current Address Book will be overwritten by participants defined in the imported Address Book. Click Open. You will return to the Import File dialog box.
Page 181 Polycom RMX 1800 with 3 video accelerators: Up to 100 HD 720p 30 or 50 HD 1080p 25/30 fps. • Polycom RMX 1800 with 2 video accelerators: Up to 70 HD 720p 30 or 35 HD 1080p 25/ 30 fps. •...
Page 182 Polycom® RMX 1800 Administrator’s Guide • When a new Reservation is created in the Reservation Calendar, the effect of the new Reservation (including its recurrences) on available resources is checked. If resource deficiencies are found an error message is displayed.
Page 183 Show Day Click to change to List View and display a list of all reservations. Reservations List Used to search for reservations by Display Name. (Available in Reservations List view only). Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 184 Polycom® RMX 1800 Administrator’s Guide Reservations Views The Reservation Calendar list has the following views available: • Week • • Today • List In all views the Main Window List Pane header displays the total number of reservations in the system.
Page 185 End Time • • Status • Internal ID • Conference Password • Start Time • Profile The Reservations can be sorted, searched and browsed by any of the listed fields. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 186 Polycom® RMX 1800 Administrator’s Guide Changing the Calendar View To change between Week and Day views: >> In Week View: In the Reservation Calendar toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservation Calendar toolbar, click Show Week ( ) to change to Week View.
Page 187 Optional. Click on the column heading to toggle the column’s sort order. To return to Calendar View: >> In the Reservation Calendar toolbar, click any of the buttons (Show Week/Show Day/ Today) to return to the required Reservation Calendar view. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 188 Polycom® RMX 1800 Administrator’s Guide Scheduling Conferences Using the Reservation Calendar Creating a New Reservation There are three methods of creating a new reservation: • Method I – Creating a reservation with default duration of 1 hour • Method II – Creating a reservation with default duration of ½ hour •...
Page 189 The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the Polycom RMX 1800 Getting Started Guide, "General Tab” on page 3-14. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 190 Polycom® RMX 1800 Administrator’s Guide When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference. Therefore, any changes to the Profile parameters between the time the Reservation or Meeting Room was created and the time that it is activated (and becomes an ongoing conference) will be applied to the conference.
Page 191 To create a recurring reservation, you must define a time period and a recurrence pattern of how often the Reservation should occur: Daily, Weekly or Monthly. 9-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 192 Polycom® RMX 1800 Administrator’s Guide Table 9-2 New Reservation – Schedule Tab (Continued) Field Description Recurrence Daily If Daily is selected, the system automatically selects all the days of Pattern the week. To de-select days (for example, weekends) clear their check boxes.
Page 193 For more information see "Meeting Rooms” on page and the Polycom RMX 1800 Getting Started Guidee, "To add participants from the Address Book:” on page 3-18. Between the time a conference is scheduled and when it becomes active, the IP of an endpoint may change, especially in an environment that uses DHCP.
Page 194 Polycom® RMX 1800 Administrator’s Guide If you create a recurring reservation all occurrences have the same ID. The series number (_0000n) of each reservation is appended to its Display Name. Example: Conference Template name: Sales Display Name for single scheduled occurrence: Sales...
Page 195 Select the tab(s) of the properties you want to view or modify. Optional. Modify the Reservation Properties. Click OK. The dialog box closes and modifications (if any) are saved. 9-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 196 Polycom® RMX 1800 Administrator’s Guide Adjusting the Start Times of all Reservations When utilizing GMT offset (for example, Daylight Saving Time change), the start time of the reoccurring reservations scheduled before the Collaboration Server time change are not updated accordingly (although their start times appear correctly in the Reservations list, when checking the reservation properties the start time is incorrect).
Page 197 Place the mouse pointer within the Reservation or any of its recurrences, right-click and select Delete Reservation. A confirmation dialog box is displayed. Select Delete the series. Click OK. All occurrences of the Reservation are deleted. 9-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 198 Polycom® RMX 1800 Administrator’s Guide Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: In the Reservation Calendar toolbar, click in the Quick Search field.
Page 199 Home conference (interactively or using the right-click menu). • The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. 10-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 200 Polycom® RMX 1800 Administrator’s Guide • The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines • An Operator conference can only run in Continuous Presence mode. • Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled.
Page 201 10 Select the various audio messages that will be played in each case. For more information, see Table 15-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 15-10. 10-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 202 Polycom® RMX 1800 Administrator’s Guide 11 Click the General tab. The New Conference IVR Service - General dialog box opens. 12 Select the messages that will be played during the conference. For more information, see Table 15-6, “Conference IVR Service Properties - General Voice Messages,” on page 15-11.
Page 203 The New Entry Queue IVR Service - Conference ID dialog box opens. Select the required voice messages. For more information, see Table 15-11, “Entry Queue IVR Service Properties - Conference ID,” on page 15-21. 10-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 204 Polycom® RMX 1800 Administrator’s Guide Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 10 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
Page 205 Define the Profile name and, if required, the Profile general parameters. For more details, see "New AVC-CP Profile - General Parameters” on page 2-10. Click the Operator Conference check box. Click the Advanced tab. 10-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 206 Polycom® RMX 1800 Administrator’s Guide The New Profile – Advanced dialog box opens. Define the Profile Advanced parameters. For more details, see Table 2-5, "New AVC-CP Profile - Advanced Parameters". Note that when Operator Conference is selected, the Auto Terminate selection is automatically cleared and disabled and the Operator conference cannot automatically end unless it is terminated by the Collaboration Server User.
Page 207 • The Operator conference is automatically extended up to a maximum of 168 hours. Therefore, the default duration can be used. • This field is displayed in all tabs. 10-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 208 Define the parameters of the endpoint that will be used by the Collaboration Server User to connect to the Operator conference and to other conference to assist participants. For more details, see the Polycom RMX 1800 Getting Started Guide, "Participants Tab” on page 3-16. Optional. Click the Information tab.
Page 209 The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User). The Template is displayed with the Operator Conference icon. 10-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 210 You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 211 You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom RMX 1800 Getting Started Guide, "Conference Level Monitoring” on page 3-32.
Page 212 Polycom® RMX 1800 Administrator’s Guide The following icons and statuses are displayed in the Participant Status column: Table 10-2 Participants List Status Column Icons and Indications Icon Status Indication Description Awaiting Individual The participant has requested the operator’s Assistance assistance for himself/herself.
Page 213 ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described in Table 10-3: Table 10-3 Participant Move Capabilities vs. ALLOW_NON_ ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting Source Destination Flag Conference/ Conference Move Enabled? Setting EQ Encrypted Encrypted 10-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 214 Polycom® RMX 1800 Administrator’s Guide Table 10-3 Participant Move Capabilities vs. ALLOW_NON_ ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting (Continued) Source Destination Flag Conference/ Conference Move Enabled? Setting EQ Encrypted Encrypted • When moving dial-out participants who are disconnected to another conference, the system automatically dials out to connect them to the destination conference.
Page 215 Conferences list. In the Participants list, drag the icon of the participant to the Conferences List pane and drop it on the Operator Conference icon or another ongoing conference. 10-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 216 Polycom® RMX 1800 Administrator’s Guide 10-18 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 217 SIP Factories and Entry Queues cannot be saved as Conference Templates. • The conference specified in the Conference Template can be designated as a Permanent Conference. For more information see "Lecture Mode” on page 4-38. 11-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 218 The list can be customized by re-sizing the pane, adjusting the column widths or changing the order of the column headings. For more information see Polycom RMX 1800 Getting Started Guide, "Customizing the Main Screen” on page 3-10.
Page 219 The Conferences List toolbar includes the following button: Table 2 Conferences List – Toolbar Button Button Description Save Conference to Saves the selected ongoing conference as a Conference Template. Template 11-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 220 The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the Polycom RMX 1800 Getting Started Guide, "General Tab” on page 3-14.
Page 221 The Media Sources tab enables you to set up and save Personal Layout and Video Forcing settings for each participant. For a full description of Personal Layout and Video Forcing settings see the Polycom RMX 1800 Getting Started Guide, "Changing the Video Layout of a Conference” on page 3-46 "Video Forcing (AVC-Based CP Conferences)”...
Page 222 Polycom® RMX 1800 Administrator’s Guide The New Participant – Information tab opens. For a full description of the Information fields see the Polycom RMX 1800 Getting Started Guide, "Information Tab” on page 3-18. 14 Click the OK button. The participant you have defined is added to the Participants List.
Page 223 Chapter 11-Conference Templates The New Conference Template – Information tab opens. For a full description of the Information fields see the Polycom RMX 1800 Getting Started Guide, “Information Tab” on page 18. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list.
Page 224 Polycom® RMX 1800 Administrator’s Guide The conference is saved to a template whose name is taken from the ongoing conference Display Name (the Login name of the Collaboration Server User). The Template is displayed with the Operator Conference icon. Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list.
Page 225 You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 226 Polycom® RMX 1800 Administrator’s Guide Click the Schedule Reservation from Template button. Right-click and select Schedule Reservation from Template. The Reservation Properties dialog box is displayed. The Display Name of the Reservation is taken from the Conference Template Display Name.
Page 227 Administrators can export and import Conference Templates. Operators are only allowed to export Conference Templates. • You can select a single, multiple or all Conference Templates to be exported. 11-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 228 Polycom® RMX 1800 Administrator’s Guide • Both Conference Templates and their associated Conference Profiles can be exported and imported simultaneously when enabling the Export includes conference profiles or Import includes conference profiles options. • Exporting and importing Conference Templates only can be used when you want to export and import individual Conference Templates without their associated Conference Profiles.
Page 229 The system automatically defines the Profiles file name field with the same file name prefix as the Templates file name field. For example, if you type Templates01 in the Templates file name field, the exported profiles file name is defined as Templates01_confProfiles.xml. 11-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 230 Polycom® RMX 1800 Administrator’s Guide Click OK to export the Conference Templates and Conference Profiles to a file. Exporting Selected Conference Templates You can export a single Conference Template or multiple Conference Templates to other MCUs in your environment. To export selected Conference Templates: In the Conference Templates list, select the templates you want to export.
Page 231 The Conference Templates are displayed. Click the Import Conference Templates button or right-click the Conference Templates pane, and then click Import Conference Templates. The Conference Templates - Import dialog box is displayed. 11-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 232 Polycom® RMX 1800 Administrator’s Guide Optional. Clear the Import includes conference profiles check box when you only want to import Conference Templates. When this check box is cleared, the Conference Templates - Import dialog box is displayed without the Profiles file name field.
Page 233 — Polycom RMX 1800 with 3 video accelerators: Up to 100 HD 720p 30 or 50 HD 1080p 25/30 fps. — Polycom RMX 1800 with 2 video accelerators: Up to 70 HD 720p 30 or 35 HD 1080p 25/30 fps.
Page 234 General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see Polycom RMX 1800 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-31. You can click the blinking Participant Alerts indication bar to view participants that require attention.
Page 235 The expected conference end time. Note: This field is not shown when the conference is set as a Permanent Conference. Conference A numeric password for participants to access the conference. Password 12-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 236 Polycom® RMX 1800 Administrator’s Guide Table 12-1 Conference Properties - General (Continued) Field Description Chairperson A numeric password used by participants to identify themselves as Password the conference chairperson. The conference ID. Profile The name of the conference Profile from which conference parameters were taken.
Page 237 Intervals for the RTP, UDP and BFCP channels. The interval specifies how often a FW NAT Keep Alive message is sent. For more information, see Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens. 12-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 238 Content Sharing Mode (Highest common Content or Multiple Resolution Contents) and the video protocol. For more information, see "Defining Content Sharing Parameters for a Conference” on page 4-3. Send Content to This Content Sharing option is not supported with Polycom RMX Legacy Endpoints 1800. (CP only) 12-6 Polycom, Inc.
Page 239 Auto Scan Interval(s) The time interval, 10 - 300 seconds, that Auto Scan uses to cycle the display of participants that are not in the conference layout in the selected cell. 12-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 240 Polycom® RMX 1800 Administrator’s Guide Table 12-4 Conference Properties - Video Settings Parameters (Continued) Field Description Video Layouts Indicates the currently selected video layout. (graphic) Click the Audio Settings tab to view the audio setting for the conference. If needed, you can enable or disable the Mute participants except lecturer setting.
Page 241 Select a participant and click this button to move the participant Down in the Scanning Order. Optional. Add a participant to the list of participants to be Auto Scanned: Click on the participant’s name in the All Participants list. 12-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 242 Polycom® RMX 1800 Administrator’s Guide Click the Add button to move the participant to the Scanning Order pane. Optional. Delete a participant from the list of participants to be Auto Scanned: Click on a participant’s name in the Scanning Order list.
Page 243 23 Click the Video Settings tab to view the video parameters defined for the conference. In SVC conferences, only Auto Layout is enabled and cannot be disabled. All other video settings are disabled. 12-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 244 You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the Polycom RMX 1800 Getting Started Guide, "Conference Level Monitoring” on page 3-32.
Page 245 DTMF code. An icon is displayed in the Role column of the Participants list for 30 seconds. Request to Speak Request to Speak is: 12-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 246 Polycom® RMX 1800 Administrator’s Guide • Activated when the participant enters the appropriate DTMF code (default: 99). The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box. • Available for dial-in and dial-out participants.
Page 247 The following parameters are displayed for an IP participant Table 12-7 Participant Properties - Media Sources Parameters Field Description Name Indicates the participant’s name. Note: This field is displayed in all tabs. 12-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 248 Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see Polycom RMX 1800 Getting Started Guide, "Changing the Video Layout of a Conference” on page 3-46.
Page 249 See Appendix A: "Disconnection Causes” on page A-1. Video Disconnection Displays the cause the video channel could not be connected. For Cause more information, see Appendix A: "Disconnection Causes” on page A-1. 12-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 250 Polycom® RMX 1800 Administrator’s Guide Table 12-8 Participant Properties - Connection Status Parameters (Continued) Field Description Possible Solution In some cases, a possible solution is indicated to the cause of the video disconnection. Click the H.245 (H.323) or SDP (SIP) tab during or after the participant’s connection process to view information that can help in resolving connection issues.
Page 251 MCU (Endpoint to MCU). Local Communication Displays the actual capabilities used by the MCU when establishing Mode the connection with the participant’s endpoint (MCU to Endpoint). 12-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 252 Polycom® RMX 1800 Administrator’s Guide Click on the Channel Status tab to view the status of the various channels. Viewing Permissions Channel   Status 12-20 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 253 (derived from the RTCP report). High latency value may indicate that there is a problem in the network, or that the endpoint is sending an incorrect RTCP values. 12-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 254 Polycom® RMX 1800 Administrator’s Guide Table 12-10 Participant Properties - Channel Status Parameters (Continued) Field Description Sync Status Channel - The channel type: Video or Content. Source - The name of the participant currently viewed by this participant. Position - The video layout position indicating the place of each participant as they appear in a conference.
Page 255 This table provides information about the audio and video parameters, such as video algorithm, resolution, etc. For more information, see Appendix E: "Participant Properties Advanced Channel Information” on page E-1. 12-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 256 Polycom® RMX 1800 Administrator’s Guide Table 12-11 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description RTP Statistics This information may indicate problems with the network which can affect the audio and video quality. For more information, see Appendix E: "Participant Properties Advanced Channel Information”...
Page 257 Viewing Permissions Gatekeeper    Status Table 12-13 Participant Properties - Gatekeeper Status Parameters Field Description Requested The bandwidth requested by the MCU from the SIP server. Bandwidth 12-25 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 258 Polycom® RMX 1800 Administrator’s Guide Table 12-13 Participant Properties - Gatekeeper Status Parameters (Continued) Field Description Allocated Bandwidth The actual bandwidth allocated by the SIP server to the MCU. Monitoring SIP BFCP Content In the SIP Participant Properties dialog box, BFCP status information appears in: •...
Page 259 The value range is from 0 to 300 seconds. When the value is set between 0 and 14, the feature is disabled and SIP endpoints are not detected for disconnection. When the value is set between 15 and 300, the feature is enabled. 12-27 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 260 Polycom® RMX 1800 Administrator’s Guide 12-28 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 261 Recording Conferences Conferences running on the Collaboration Server can be recorded using a Polycom® RSS™ Recording and Streaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the same recording system.
Page 262 If the environment includes a Polycom® RSS™ 4000 Version 8.5 Recording and Streaming Server (RSS) and you want to associate Recording Links on the Collaboration Server with Virtual Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 8.5 perform the following operations on the RSS: Modify the parameters of a recording Template to meet the recording requirements.
Page 263 Depending on the format used to enter the information in the IP address and Alias fields, select H.323 ID or E.164 (for multiple Recording links). E-mail ID and Participant Number are also available. 13-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 264 Polycom® RMX 1800 Administrator’s Guide Click OK. The Recording Link is added to the Collaboration Server unit. Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference.
Page 265 If creating a new profile, complete the conference definition. For more information on creating Profiles see on "Defining New Profiles” on page 2-9. In the Profile Properties dialog box, click the Recording tab. 13-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 266 Polycom® RMX 1800 Administrator’s Guide Select the Enable Recording check box. Define the following parameters: Table 13-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box. Recording Link Select a recording link for the conference from the list.
Page 267 For more details, see "Media Encryption” on page 4-27. • Setting the Recording options in the Recording tab. For more details, see "Enabling the Recording in the Conference Profile” on page 13-5. 13-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 268 Chairperson’s endpoint (using DTMF codes) or from the Polycom RealPresence Collaboration Server (RMX) 1800 Administrator’s Guide Web Client. After the recording process has finished, the recording can be identified in the RSS 2000/4000 by its Collaboration Server conference name.
Page 269 Using the Collaboration Server Web Client to Manage the Recording Process To manage the recording process using the right-click menu: >> Right-click the Recording participant in the conference and select from one of the following options: 13-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 270 Polycom® RMX 1800 Administrator’s Guide Table 13-1 Recording Participant Right-click Options Name Description Start Starts recording. When recording has started, this option toggles with the Pause option. Pause Pauses the recording of the conference without disconnecting. When the Recording is Paused, this option toggles with the Start option.
Page 271 MCU prefix and the Conference ID as for any other dial-in participant in the conference. Monitoring the recording participant: This connection is monitored as any other participant in the conference. The connection can also be monitored in the Codian VCR web client. 13-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 272 Polycom® RMX 1800 Administrator’s Guide 13-12 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 273 Administrator can change a password. Chairperson A Chairperson can only manage ongoing conferences and participants. The Chairperson does not have access to the Collaboration Server configurations and utilities. 14-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 274 The Users pane lists the currently defined users in the system and their authorization levels. The pane also enables the administrators to add and delete users. The system is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 275 In the User Properties dialog box, select the Associate with a machine check box. Enter the FQDN of the server that hosts the application who’s application-user name is being added. Example: cma1.polycom.com Click OK. The User Properties dialog box closes and the new user is added to the system.
Page 276 Polycom® RMX 1800 Administrator’s Guide To change a user’s password: In the Collaboration Server Management pane, click the Users ( ) option. Right-click the user and click Change User Password. The Change Password dialog box opens. Enter the Old Password (current), New Password and Confirm the New Password.
Page 277 The User status in the Users list - Disabled column changes to NO. Renaming a User To rename a user: In the Collaboration Server Management pane, click the Users ( ) button. The Users pane is displayed. 14-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 278 Polycom® RMX 1800 Administrator’s Guide Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password.
Page 279 The only restriction is that TLS mode is enabled together with client certificate validation. • If the above configuration are set off it will not be possible to add machine accounts. 14-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 280 Polycom® RMX 1800 Administrator’s Guide • When setting the TLS mode off the system should check the existence of a machine account and block this operation until all machine accounts are removed. Connections The Collaboration Server enables you to list all connections that are currently logged into the MCU, e.g.
Page 281 Client Workstation Application To open or edit a note: Double-click the entry to edit, or right-click the entry and select Note Properties. The note opens for viewing or editing. 14-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 282 Polycom® RMX 1800 Administrator’s Guide To delete a note: In the Notes list, select the entry for the note to delete and click the Delete Note button ), or right-click the entry and select Delete Note. A delete confirmation dialog box is displayed.
Page 283 You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: In the Collaboration Server Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry. 15-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 284 Polycom® RMX 1800 Administrator’s Guide The list pane displays the Conference IVR Services list and the total number of IVR services currently defined in the system. IVR Services List Pane IVR Toolbar Access to IVR Services list and customization IVR Services Toolbar...
Page 285 Click the IVR Services ( ) entry. In the Conference IVR Services list, click the Add Supported Languages ( button. The Supported Languages dialog box opens. Click the Add Language button. 15-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 286 Polycom® RMX 1800 Administrator’s Guide The New Language dialog box opens. In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters.
Page 287 The Install File dialog box opens. Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. 15-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 288 Polycom® RMX 1800 Administrator’s Guide Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. Optional. You can play a .wav file by selecting the Play button ( 10 Click Yes to upload the file to the MCU.
Page 289 English. For more information, see "Adding Languages” on page 15-3. External Server This option is not supported with RMX 1800. Authentication Number of User Input Enter the number of times the participant will be able to respond to Retries each menu prompt before being disconnected from the conference.
Page 290 Polycom® RMX 1800 Administrator’s Guide To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens. The Collaboration Server unit is bundled with default audio IVR message files. To upload a customized audio file, see "Creating Audio Prompts and Video Slides” on page 15-27.
Page 291 Possible keys are: pound key (#) or star (*). Billing Code The prompt requesting the chairperson billing code selected in the General tab. 10 Click the Conference Password tab. 15-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 292 Polycom® RMX 1800 Administrator’s Guide The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference.
Page 293 Note: This message is played only when the Requires Chairperson option is selected in the Conference Profile - IVR dialog box. 15-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 294 Polycom® RMX 1800 Administrator’s Guide Table 15-6 Conference IVR Service Properties - General Voice Messages (Continued) Message Type Description Chairperson Help A voice menu is played upon a request from the chairperson, listing Menu the operations and their respective DTMF codes that can be performed by the chairperson.
Page 295 Self Mute A confirmation message that is played when participants request to mute their line. Self Unmute A confirmation message that is played when participants request to unmute their line. 15-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 296 Polycom® RMX 1800 Administrator’s Guide 18 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported.
Page 297 ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 298 Polycom® RMX 1800 Administrator’s Guide The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 6 on page 15-8. • The video slide must be in a .jpg or .bmp file format. For more information, see "Creating a Welcome Video Slide”...
Page 299 Conference IVR Service. • To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of both Secured Conference (*71) and Unsecured Conference (#71) from the table. 15-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 300 In the Conference IVR Service - Conference Chairperson dialog box, select the Enable Chairperson Messages check box, and select the appropriate voice messages. For more information, see Polycom RealPresence Collaboration Server (RMX) 1800 Administrator’s Guide, "New Conference IVR Service Properties - Conference Chairperson Options and Messages”...
Page 301 Unicode. Maximum field length is 80 ASCII characters. Language Select the language in which the Audio Messages and prompts will be heard. The languages are defined in the Supported Languages function. 15-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 302 Polycom® RMX 1800 Administrator’s Guide Table 15-10 Entry Queue IVR Service Properties - Global Parameters (Continued) Option Description External Server This option is used for Ad Hoc conferencing, to verify the participant’s Authentication permission to initiate a new conference. For a detailed description see Appendix D: "Ad Hoc Conferencing”...
Page 303 — In the Message File column, click the table entry, and then select the appropriate audio message. Click the General tab. The New Entry Queue IVR Service - General dialog box opens. 15-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 304 Polycom® RMX 1800 Administrator’s Guide The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use. Connecting using audio only.
Page 305 To select the default Conference IVR Service: >> In the IVR Services list, select the Conference IVR Service to be defined as the default, and then click the Set Default Conference IVR Service button. 15-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 306 Polycom® RMX 1800 Administrator’s Guide Alternatively, in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service. The IVR Service is displayed in bold, indicating that it is the current default service. To select the Default Entry Queue IVR Service: >>...
Page 307 For more information about the tabs and options of this dialog box, see "Defining a New Conference IVR Service” on page 15-6. Modify the required parameters or upload the required audio files. Click OK. 15-25 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 308 Polycom® RMX 1800 Administrator’s Guide Replacing the Music File The Collaboration Server is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference.
Page 309 On your PC, click Start > Programs > Accessories > Entertainment > Sound Recorder. The Sound–Sound Recorder dialog box opens. To define the recording format, click File > Properties. The Properties for Sound dialog box opens. 15-27 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 310 Polycom® RMX 1800 Administrator’s Guide Click the Convert Now button. The Sound Selection dialog box opens. In the Format field, select PCM. In the Attributes list, select 16.000 kHz, 16Bit, Mono. To save this format, click the Save As button.
Page 311 10. If the format is incorrect, click the Change button. The Sound Selection dialog box is displayed. In the Name field, select the name of the format created in step 7 on page 15-28. 15-29 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 312 Save your file. Customized H.261 slides are not supported.. If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...
Page 313 Chairperson joining Chairperson Exit “The chairperson has left the The chairperson Chairperson_Exit.wav conference.” has left the conference. Note: The TERMINATE_CONF_AFTER_CHAIR_ DROPPED flag must be enabled to play this message. 15-31 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 314 Polycom® RMX 1800 Administrator’s Guide Table 15-12 Default IVR Messages (Continued) Message Type Message Text When Played File Name First to Join “You are the first person to join the The first participant First to Join.wav conference.” joins a conference Mute All On “All conference participants are now...
Page 315 Recording_ in_Progress.wav Recording Conference “The conference recording has failed” Recording_Failed.wav Recording Failed No Video "All video resources are currently in No_Video_Resources_Audio_ Resources Audio use. Connecting using audio only" Only.wav Only. 15-33 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 316 Polycom® RMX 1800 Administrator’s Guide Volume Control of IVR Messages, Roll Call and Music The volume of IVR music, and IVR messages is controlled by the following system flags: • IVR_MUSIC_VOLUME • IVR_MESSAGE_VOLUME To control the volume of IVR music, Roll Call and messages: >>...
Page 317 IP Network Services To enable the Polycom RMX 1800 to function within IP network environments, network parameters must be defined for the IP Network Services. The configuration dialog boxes for the IP network services are accessed via the Collaboration Server Management pane of the Collaboration Server Web Client.
Page 318 During First Time Power-up, the Management Network parameters can be set either via a USB memory stick or by using a cable to create a private network. For more information, see theRMX™ 1800 Getting Started Guide, "Installing the RMX 1800” on page and Appendix G of this manual, "Configuring Direct Connections to the...
Page 319 The IPv4 address of the Collaboration Server. Address This IP address is used by the Collaboration Server Web Client to connect to the Collaboration Server. Subnet Mask Enter the subnet mask of the Control Unit. 16-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 320 Polycom® RMX™ 1800 Administrator’s Guide Click the Routers tab. Modify the following fields: Table 16-2 Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default router. The IP Address default router is used whenever the defined static routers are not able to route packets to their destination.
Page 321 Select the type of router connection: • Network – defines a connection to a router segment in another network. • Host – defines a direct connection to an endpoint found on another network. 16-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 322 Polycom® RMX™ 1800 Administrator’s Guide Click the DNS tab. Modify the following fields: Table 16-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is PolycomMCU Select: •...
Page 323 IP address of the Collaboration Server Signaling Host • Subnet mask of the Collaboration Server’s IP cards • Gatekeeper parameters or add gatekeepers to the Alternate Gatekeepers list • SIP server parameters 16-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 324 Polycom® RMX™ 1800 Administrator’s Guide Fast Configuration Wizard The Fast Configuration Wizard enables you to configure the Default IP Service. It starts automatically if no Default IP Network Service is defined. This happens during First Time Power-up, before the service has been defined or if the Default IP Service has been deleted, followed by an Collaboration Server restart.
Page 325 MCU using this service. Note: This field is displayed in all Default IP Service tabs. Signaling Host IP On RMX 1800 this field is disabled as only one IP address is used for Address signaling and media transmission.
Page 326 Polycom® RMX™ 1800 Administrator’s Guide Click the Gatekeeper tab. Modify the following fields: Table 16-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled.
Page 327 Participant Number (digits 0-9, * and #) Note: Although all types are supported, the type of alias to be used depends on the gatekeeper’s capabilities. Click the Ports tab. 16-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 328 Polycom® RMX™ 1800 Administrator’s Guide Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. Although you can define fixed ports, these ports are not implemented by the RealPresence Collaboration Server (RMX) 1500/2000/4000 .
Page 329 The Collaboration Server’s implementation of QoS is defined per Network Service, not per endpoint. The routers must support QoS in order for IP packets to get higher priority. 16-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 330 Polycom® RMX™ 1800 Administrator’s Guide 11 View or modify the following fields: Table 16-8 Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configuration and use of the QoS settings. When un-checked, the values of the DSCP (Differentiated Services Code Point) bits in the IP packet headers are zero.
Page 331 Calls from SIP clients or servers to non secured ports are rejected. The following protocols are supported: TLS 1.0, SSL 2.0 and SSL 3.0. 16-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 332 SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
Page 333 20 Password Enter the password the Collaboration Server ASCII characters. will use to authenticate itself with the gatekeeper. This password must be defined in the SIP proxy. 16-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 334 Collaboration Server must be reset to implement the change. Ethernet Settings In the Polycom RMX 1800, the automatically identified speed and transmit/receive mode of each LAN port used by the system can be manually modified if the specific switch requires Only the Management LAN interface is configurable.
Page 335 DNS, SIP proxy and Outbound proxy and their interaction with the MCU. To monitor signaling status: In the Collaboration Server Management pane, click Signaling Monitor ( In the Signaling Monitor pane, double-click Default IP Service. 16-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 336 Polycom® RMX™ 1800 Administrator’s Guide The IP Network Services Properties – RMX CS IP tab opens: The RMX CS IP tab displays the following fields: Table 16-11 P Network Services Properties – RMX CS IP Field Description Service Name The name assigned to the IP Network Service by the Fast Configuration Wizard.
Page 337 The gatekeeper ID retrieved from the gatekeeper during the registration process. Name The gatekeeper’s host’s name. IP Address The gatekeeper’s IP address. 16-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 338 Polycom® RMX™ 1800 Administrator’s Guide Click the SIP Servers tab. The SIP Servers tab displays the following fields: Table 16-13 IP Network Services Properties – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic.
Page 339 Session Border Controller (SBC) All signaling and media for both SIP and H.323 will be routed through an SBC. The following SBC environments are supported: • RealPresence Access Director (RPAD) - a Polycom SBC • Acme Packet - a 3rd party SBC •...
Page 340 Polycom® RMX™ 1800 Administrator’s Guide Table 16-14 Remote Connection (Continued) Enterprise Client CMA Client Environment Registered Registered Environment  SIP / H.323 SAM Only H.323 Business to Business Connections The following Business to Business connection call flow options are supported:...
Page 341 1 - 86400 seconds. System Configuration in SBC environments In an environment that includes SAM (a Polycom SBC), to ensure that a RealPresence Mobile endpoint can send content to a conference the value of the system flag NUM_OF_INITIATE_HELLO_MESSAGE_IN_CALL_ESTABLISHMENT must be set to at least 3.
Page 342 Polycom® RMX™ 1800 Administrator’s Guide Polycom RMX 1800 Network Port Usage The following table summarizes the port numbers and their usage in the Polycom RMX 1800: Table 16-16 Collaboration Server Network Port Usage Summary Connection Port Protocol Description Configurable Type...
Page 343 Fixed Ports The ports are dynamically section of the IP allocated. service. SIP -TLS 5061 SIP -TLS for SIP server, alternate SIP server, outbound proxy and alternate outbound proxy. 16-27 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 344 LAN_REDUNDANCY before you can set Media, Signaling and Management Redundancy On the Polycom RMX 1800, for Media, Signaling and Management Redundancy, you must set LAN_REDUNDANCY system flag to YES. To enable LAN redundancy: Make sure the LAN_REDUNDANCY system flag is set to YES.
Page 345 Chapter 16-IP Network Services cables is present but does not indicate their activity status. In the Hardware Monitor pane the Lan List displays the Collaboration Server LAN ports together with their Status indication. Table 16-17 RMX 1800 LAN LED Indications Status Description Active The LAN port cable is connected.
Page 346 Maximum two IP network Services can be defined for a Polycom RMX 1800 system. Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously.
Page 347 Network Service. Flexible Resource Allocation Mode On the Polycom RMX 1800 system with two Network Services defined, the resources of the two Network Services are not split between the network services. In such a case, resources are used per their availability by both Network Services equally.
Page 348 Polycom® RMX™ 1800 Administrator’s Guide Click Close to exit the System Flags window. When prompted to reset the MCU, click Yes. Defining New IP Network Service Use this procedure to define Network Services in addition to the Network Service already defined during first entry installation and configuration.
Page 349 The field definitions of the QoS tab are the same as for the Default IP Network Service. 11 Click the SIP Servers tab. 12 Define the Primary and Alternate SIP Server for this network Service. 16-33 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 350 Polycom® RMX™ 1800 Administrator’s Guide The field definitions of the SIP Servers tab are the same as for the Default IP Network Service. 13 Click the Security tab. The field definitions of the Security tab are the same as for the Default IP Network Service.
Page 351 Chapter 16-IP Network Services Ethernet Settings The Polycom RMX 1800 is set to automatically identify the speed and transmit/receive mode of each LAN ports. These port settings can be manually configured if the specific switch requires it, via the Ethernet Settings. For more details, see "IP Network Monitoring”...
Page 352 The Hardware Monitor pane includes the status of the LAN ports. Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in the Polycom RMX 1800 system). Double-clicking a Network Service, displays it properties and status. Conferencing Each conference on the Collaboration Server can host participants from the different IP Network networks simultaneously.
Page 353 In the Participant pane, a new column - Service Name was added, indicating the name of Network Service used for the participant’s connection. 16-37 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 354 Polycom® RMX™ 1800 Administrator’s Guide Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format. The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system.
Page 355 Each record contains field values separated by commas. This data can be transferred to an external program such as  Microsoft Excel for billing purposes. 17-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 356 Polycom® RMX 1800 Administrator’s Guide The following is a sample of an unformatted CDR file: Conference summary record Event code Event records Figure 17-1 Unformatted CDR File • Formatted text – Formatted CDR files contain multiple sections. The first section in each file contains general conference data.
Page 357 This appendix can be referred to for information regarding the contents of fields in the unformatted text file, but does not reflect the exact contents of the formatted text file. 17-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 358 Polycom® RMX 1800 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: • On the Collaboration Server Menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Page 359 Files included in a Multi-Part CDR file sets have the same Display Name. The first file of the set is numbered 1 with each additional CDR file numbered in an ascending numeric sequence. 17-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 360 Polycom® RMX 1800 Administrator’s Guide Refreshing the CDR List To refresh the CDR list: • Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory. Retrieving and Archiving Conference CDR Records...
Page 361 F-1. Using the RMX Manager application, a single user can control a single or multiple MCU units as well as conferences from multiple MCUs. The Polycom RMX 1800 system can be managed and controlled by the RMX Manager application.
Page 362 Polycom® RMX 1800 Administrator’s Guide To install RMX Manager (downloading the application from the RMX ): Start Internet Explorer and connect to one of the Collaboration Server units in your site. It is recommended to connect to the Collaboration Server installed with the latest software version.
Page 363 Click Start > Programs. If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs > Polycom > RMX Manager. 18-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 364 Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 365 In the Username field, enter the user name with which you will login to the MCU. In the Password field, enter the password as defined for the user name with which you will login to the MCU. 18-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 366 Polycom® RMX 1800 Administrator’s Guide To add the user name and password to the MCU properties so you will not have to enter them each time you login to the MCU, make sure that the Remember Login check box is selected. Otherwise, clear the Remember Login check box.
Page 367 — Disconnected - The MCU is disconnected from the RMX Manager — Major - The MCU has a major problem. MCU behavior could be affected and attention is required. 18-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 368 Polycom® RMX 1800 Administrator’s Guide • Product Type - The MCU type: RMX 1800 , RealPresence Collaboration Server 1500/ 2000/4000. Before connecting to the MCU for the first time, the Collaboration Server type is unknown so Collaboration Server is displayed instead as a general indication.
Page 369 The Participant Alerts can be sorted by MCU by clicking the MCU header in the Participant Alerts table. The Participant Alerts pane is opened and closed by clicking the Participant Alerts button in the left corner of the Status Bar. 18-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 370 MCU State The MCU State indicator displays the status of the selected MCU. For more details, see the Polycom RMX 1800 Getting Started Guide, "MCU State” on page 3-7. Address Book Displays the Address Book of the selected MCU (regardless of its Monitored status). The Address Book is a list of Participants and Groups that have been defined on the selected Collaboration Server.
Page 371 Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entry Configuration. For more details, see the Polycom RMX 1800 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-8.
Page 372 Polycom® RMX 1800 Administrator’s Guide Table 19 MCU Properties (Continued) Field Description Interval Enter time in seconds between reconnect ion attempts to the Collaboration Server. For example, if you enter 10, the system will wait 10 seconds between the connection attempts.
Page 373 If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the Polycom RMX 1800 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-12.
Page 374 Name of selected MCU Click the New Reservation ( ) button. For more information, see the Polycom RMX 1800 Getting Started Guide, "Starting a Reservation” on page 3-20. Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU.
Page 375 >> On the Collaboration Server Menu, click View > Group by MCU. The Participants pane display changes accordingly. To toggle between the two display modes, click View > Group by MCU. 18-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 376 Polycom® RMX 1800 Administrator’s Guide Start Monitoring/Stop Monitoring By default, all conferences running on connected Collaboration Servers are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane.
Page 377 Use one of the following methods: Select the MCU to disconnect and click the Delete button. Right-click the MCU icon and then click Remove MCU. A confirmation message is displayed. 18-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 378 Polycom® RMX 1800 Administrator’s Guide Click OK to confirm or Cancel to abort the operation. The MCU icon is removed from the MCUs pane. Changing the RMX Manager Language You can change the language of the RMX Manager menus and dialog boxes. Only one language can be selected at a time and the RMX Manager application must be restarted after changing the display language.
Page 379 In the Multi-RMX Manager, click the Import RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Import RMX Manager Configuration. The Import RMX Manager Configuration dialog box opens. 18-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 380 Polycom® RMX 1800 Administrator’s Guide Click the Browse button to select the saved file, or enter the required path in the Export Path box. The Open dialog box is displayed. Select the XML file previously saved, and click the Open button.
Page 381 System Alerts are activated when the system encounters errors such as a general or card error. The system errors are recorded by the Collaboration Server and can be generated into a report that can be saved in *.txt format. 19-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 382 Polycom® RMX 1800 Administrator’s Guide To view the System Alerts list: Click the red blinking System Alerts indication bar. The Active Alarms pane opens. This screen indicates what events have not been resolved. The following columns appear in the Active Alarms pane:...
Page 383 The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the Polycom RMX 1800 Getting Started Guide, "Participant Level Monitoring” on page 3-36. To resolve participant issues that created the Participant Alerts, the administrator can...
Page 384 Polycom® RMX 1800 Administrator’s Guide RMX Time To ensure accurate conference scheduling, the MCU has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol.
Page 385 The following table lists the resource capacity in various RealPresence Collaboration Server configurations. (RMX) 1500/2000/4000 Table 20 3 Video 2 Video 1 Video Resource Type/Video Resolution Acceleration Acceleration Acceleration Cards Cards Card Audio-only H.261 CIF p25/30 19-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 386 Polycom® RMX 1800 Administrator’s Guide Table 20 3 Video 2 Video 1 Video Resource Type/Video Resolution Acceleration Acceleration Acceleration Cards Cards Card H.263 CIF p25/30 H.264 CIF p25/30 H.264 CIF p50/60 H.263 4CIF p25/30 H.264 4CIF p25/30 H.264 4CIF p50/60 H.264 720p 25/30...
Page 387 Click OK. The new flag is added to the flags list. Reset the MCU for changes to take effect. For more details, see the Polycom RealPresence Collaboration Server (RMX) 1800 Administrator’s Guide, "Resetting the Collaboration Server (RMX)” on page 19-54.
Page 388 Polycom® RMX 1800 Administrator’s Guide Reset the MCU for changes to take effect. For more details, see the RMX Administrator’s Guide, "” on page 19-54 Resource Report When viewing the Collaboration Server resource report, the resource allocations are described in AVC HD units.
Page 389 AVC HD AVC SD AVC CIF The Resource Capacity Utilization table indicates the total amount of ports used for each port type for one MPMx media board in full capacity. 19-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 390 Polycom® RMX 1800 Administrator’s Guide The following diagram displays the RealPresence Collaboration Server (RMX) Resource Report, displaying a resource graph that indicates the number of voice and video ports that are available or occupied in the MCU. Port Usage Threshold The Collaboration Server can be set to alert the administrator to potential port capacity shortages.
Page 391 SIP audio endpoints to connect and will send a busy notification to the endpoint. This does not affect the video resources usage. 19-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 392 Polycom® RMX 1800 Administrator’s Guide Port Usage Gauge The Port Usage Gauges are displayed in the Status Bar at the bottom of the Collaboration Server Web Client screen. Status Bar Port Usage Gauge The Port Usage gauges indicate: • The total number of Video or Voice ports in the system •...
Page 393 System Information includes License Information and general system information. To view the System Information properties box: >> On the Polycom RMX 1800 menu, click Administration > System Information. The System Information properties box is displayed. The System Information properties box displays the following information:...
Page 394 Polycom® RMX 1800 Administrator’s Guide Table 19-7 System Information (Continued) Field Description Indicates if the MCU is licensed to connect endpoints at HD resolutions in Continuous Presence conferences. Polycom Partners Indicates that the System Software contains features for the support of specific Polycom Partner environments.
Page 395 RMX-MIB (RMX-MIB.MIB) — Contains the statuses of the Collaboration Server: Startup, Normal and Major. — Contains all the Alarms of the Collaboration Server that are sent to the SNMP Manager. 19-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 396 Polycom® RMX 1800 Administrator’s Guide Support for MIB-II Sections The following table details the MIB-II sections that are supported: Table 19-8 Supported MIB-II Sections Section Object Identifier system mib-2 1 interfaces mib-2 2 mib-2 4 The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.
Page 397 The Collaboration Server uses the Polycom Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following table describes the information provided by the Collaboration Server in the Unified MIB.
Page 398 Polycom® RMX 1800 Administrator’s Guide Table 19-10 Unified MIB SNMP Fields (Continued) Name Type Description ServiceH323 Integer Indicates the status of H.323 capabilities: 1 - The service is enabled and operational. 2 - The service is enabled but is not operational.
Page 399 Community: public Enterprise: enterprises.8072.3.2.10 Bindings (3) Binding #1: sysUpTime.0 *** (timeticks) 0 days 00h:30m:27s.64th Binding #2: snmpTrapOID.0 *** (oid) authenticationFailure Figure 2 An Example of an Authentication Failure Trap 19-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 400 Polycom® RMX 1800 Administrator’s Guide Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM- RMX-MIB file, these traps are associated with the Collaboration Server active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM...
Page 401 MCU reset 5606 MCU Reset to enable Diagnostics mode 5607 Startup process failure 5801 Polycom default User exists. For security reasons, it is recommended Only in non- to delete this User and create your own User. Ultra Secure Mode 5904...
Page 402 Polycom® RMX 1800 Administrator’s Guide Table 19-11 SNMP MIB entities that do not generate traps (Continued) Description Comment 5001 License not found Not in use (Product activation failure is trapped) Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Collaboration Server Web Client application.
Page 403 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box. 19-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 404 SNMP Trap Version Specifies the version, either Version 1 2 or 3 of the traps being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 405 Enable Trap Inform has been selected, the Engine ID is set by the Client. Community Enter the Community Name of the manager terminal used to 1, 2 Name monitor the MCU activity 19-25 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 406 Polycom® RMX 1800 Administrator’s Guide Table 19-14 SNMPv3 - Traps (Continued) Field Description Version User Name Enter the name of the user who is to have access to the trap. Engine ID Enter an Engine ID to be used for the Trap.
Page 407 When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box. 19-27 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 408 Polycom® RMX 1800 Administrator’s Guide 15 Define the following parameters: Table 19-15 SNMP - Security Field Description Send Authentication Select this check box to send a message to the SNMP Trap Manager when an unauthorized query is sent to the MCU.
Page 409 Audible Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated Audible Alarms are immediately halted. 19-29 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 410 Polycom® RMX 1800 Administrator’s Guide Audible Alarm Permissions An operator/administrator can configure the Request Operator Assistance audible alarm, however Users with different authorization level have different configuration capabilities as shown in Table 19-16. Table 19-16 Audible Alarm Permissions Option Operator...
Page 411 To replace the Audio file on the Collaboration Server Client or RMX Manager: On the Collaboration Server menu, click Setup > Audible Alarms > Download Audible Alarm File. The Download Audible Alarm File window opens. 19-31 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 412 Polycom® RMX 1800 Administrator’s Guide Click the Browse button to select the audio file (*.wav) to download. The Open dialog box opens. Select the appropriate *.wav file and then click the Open button. The selected file name is displayed in the Install Audible Alarm File dialog box.
Page 413 Click the check boxes of the languages to be available for selection. Click OK. Log out from the Collaboration Server Web Client and Log in for the customization to take effect. 19-33 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 414 Polycom® RMX 1800 Administrator’s Guide Banner Display and Customization The Login Screen and Main Screen of the Collaboration Server Web Client and the Collaboration Server Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.
Page 415 All computer systems may be monitored for all lawful purposes, including ensuring that their use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. Monitoring 19-35 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 416 Polycom® RMX 1800 Administrator’s Guide includes active attacks by authorized personnel and their entities to test or verify the security of the system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information including personal information, placed on or sent over this system may be monitored.
Page 417 — Collaboration Server Web Client global settings – notes, address book, language — Private keys and certificates (TLS) — Conference participant settings — Operation DB (administrator list) — SNMP settings — Time configuration 19-37 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 418 Polycom® RMX 1800 Administrator’s Guide • CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device. Using Software Management To backup configuration files: On the Collaboration Server menu, click Administration > Software Management >...
Page 419 • A change in the MCU status occurs and an alarm is added to the alarm’s list. A welcome message is displayed to the Collaboration Server user upon connection. 19-39 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 420 Polycom® RMX 1800 Administrator’s Guide To configure the notifications: On the Collaboration Server menu, select Setup > Notification Settings. The Notification Settings dialog box is displayed. The following notification options are displayed. Table 19-20 Notification Settings Parameters Field Description New Connection Notification of a new user/administrator connecting to the Collaboration Server.
Page 421 Saves files to the destination folder. When retrieved, the log file name structure is as follows: • Sequence number (starting with 1) • Date and Time of first message 19-41 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 422 Polycom® RMX 1800 Administrator’s Guide • Date and Time of last message • File size • Special information about the data, such as Startup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_FMThhmm_LMDddmmyyyy_LMThhmm_SZxxxxxxxxxx_SUY.log File name format: • SN = Sequence Number • FM = First Message, date and time •...
Page 423 RAM size is 1/2 a gigabyte). The zipped file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is then sent to Polycom’s Network Systems Division for analysis and troubleshooting. Using the Information Collector When the Information Collector is used the following steps are performed: •...
Page 424 Polycom® RMX 1800 Administrator’s Guide Step 1: Creating the Information Collector Compressed File To create the compressed file: In the Collaboration Server menu, click Administration > Tools > Information Collector. The Information Collector dialog box is displayed. Standard Security Mode In the From Date and Until Date fields, use the arrow keys to define the date range of the data files to be included in the compressed file.
Page 425 All audit events are saved to a buffer file on hard disk in real time and then written to a file on hard disk in XML in an uncompressed format. 19-45 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 426 Polycom® RMX 1800 Administrator’s Guide A new current auditor event file is created when: • the system is started • the size of the current auditor event file exceeds 2 MB • the current auditor event file’s age exceeds 24 hours Up to 1000 auditor event files are stored per Collaboration Server.
Page 427 If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. Local File Event Request Transaction Response Transaction List (ID) Tree Tree 19-47 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 428 Polycom® RMX 1800 Administrator’s Guide The following fields are displayed for each event: Table 19-22 Auditor Event Columns Field Description Event ID The sequence number of the event generated by the Collaboration Server. Date & Time The date and time of the event taken from the Collaboration Server’s Local Time setting.
Page 429 Attempt to exceed the maximum number of management sessions per system Central Signaling indicating Recovery status. Failed login attempt Failed to open Apache server configuration file. Failed to save Apache server configuration file. Fallback version is being used. 19-49 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 430 Polycom® RMX 1800 Administrator’s Guide Table 19-23 Alerts and Faults (Continued) Event File system scan failure. File system space shortage. Internal MCU reset. Internal System configuration during startup. Invalid date and time. Invalid MCU Version. IP addresses of Signaling Host and Control Unit are the same.
Page 431 Table 2 lists Transactions that are recorded by the Auditor. Table 19-24 Transactions Transaction TRANS_CFG:SET_CFG TRANS_IP_SERVICE:DEL_IP_SERVICE TRANS_IP_SERVICE:NEW_IP_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_H323_SERVICE TRANS_IP_SERVICE:SET_DEFAULT_SIP_SERVICE TRANS_IP_SERVICE:UPDATE_IP_SERVICE TRANS_IP_SERVICE:UPDATE_MANAGEMENT_NETWORK TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE 19-51 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 432 Installing ActiveX To install ActiveX components on all workstations in the network: Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings.
Page 433 Install the ActiveX components on all workstations on the network that connect to Collaboration Server systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users. 19-53 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 434 Polycom® RMX 1800 Administrator’s Guide Resetting the Collaboration Server (RMX) System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed.
Page 435 Start the Collaboration Server Web Client application on the workstation. In the browser’s address line, enter the IP address of the Control Unit in the format: http://<Control Unit IP Address> Click Enter. 19-55 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 436 The Collaboration Server Web Client Login screen is displayed. In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The Collaboration Server Web Client opens and the Product Activation dialog box appears with the serial number filled in: In the Activation Key field, enter or paste the Product Activation Key.
Page 437 MCMS_PARAMETERS tab, the Table 20-1 System Flags – MCMS_PARAMETERS Flag Description ALLOW_NON_ENCRYPT_P If YES, allows non-encrypted participants to connect to ARTY_IN_ENCRYPT_CONF encrypted conferences. Default: No 20-1 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 438 Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ALLOW_NON_ENCRYPT_R When set to NO (default), the Recording Link inherits the ECORDING_LINK_IN_ENCR encryption settings of the conference. If the conference is YPT_CONF encrypted, the recording link will be encrypted.
Page 439 The Auto Gain Control mechanism regulates noise and audio volume by keeping the received audio signals of all participants balanced. Note: Enabling AGC may result in amplification of background noise. 20-3 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 440 Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_AUTO_EXTENSIO When set to YES, allows conferences running on the Collaboration Server to be automatically extended as long as there are participants connected and the system has free resources.
Page 441 CIF – CIF resolution Default: HD1080 For more information see "Video Resolutions in AVC-based CP Conferencing” on page 4-1. Note: From Version 8.1, MPM+ media card is not supported. 20-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 442 Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description MAX_INTRA_REQUESTS_P Enter the maximum number of refresh (intra) requests for the ER_INTERVAL_ Content channel sent by the participant’s endpoint in a 10 seconds interval that will be dealt by the Collaboration Server system.
Page 443 The minimum number of digits that the user must enter when manually assigning an ID to a conference. Range: 2-16 (Default: 4) Note: Selecting 2 limits the number of simultaneous ongoing conferences to 99. 20-7 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 444 Polycom® RMX 1800 Administrator’s Guide Table 20-1 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_PASS_DE This flag enables or disables the automatic generation of FAULT_LEN conference passwords and determines the number of digits in the conference passwords assigned by the MCU.
Page 445 To modify a flag value, double-click or select the flag and click the Edit Flag button. In the New Value field, enter the flag’s new value. Click OK to close the Update Flag dialog box. Repeat steps 2–4 to modify additional flags. 20-9 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 446 Polycom® RMX 1800 Administrator’s Guide Click OK to close the System Flags dialog box For flag changes (including deletion) to take effect, reset the MCU. For more information see "Resetting the Collaboration Server (RMX)” on page 19-54. Manually Adding and Deleting System Flags...
Page 447 BLOCK_CONTENT_LEGAC This flag is used to control the system behavior in an Y_FOR_LYNC environment where some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all Lync clients over the video channel, including those with the plug-in installed, even when the Send Content to Legacy Endpoints is disabled.
Page 448 This flag is defined on MCU A (the calling MCU). For more information, see"Video Layout in Cascading conferences (CP and mixed CP and SVC)” on page 5-1. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+. When set to NO, disables this feature for all conferences and participants.
Page 449 Default: NO FORCE_G711A Setting this flag forces the use of the G711A Audio Codec. Possible values: YES / NO Default: NO 20-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 450 In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the Polycom RMX 1800 from 1920Kbps to 18432, 100bits/sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
Page 451 In H.239-enabled MIH Cascading, when MGC is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the Polycom RMX 1800 from 1920Kbps to 17897, 100bits/sec to match the actual rate of the HD Video Switching conference running on the MGC.
Page 452 • YES - Cells of dropped endpoints are not reassigned, but will be reserved until the endpoint reconnects. For information see the Polycom RMX 1800 Getting Started Guide, "” on page 3-48. QOS_IP_AUDIO Used to select the priority of audio packets when DiffServ is the is the selected method for packet priority encoding.
Page 453 Level Precedence and Preemption)” on page 23-36. Possible values: YES/NO Default: No REMOVE_H323_EPC_CAP_ Used to disable EPC protocol. Use of Polycom’s proprietary TO_NON_POLYCOM_VEND protocol, High Profile, EPC, may result in interoperability issues when used with other vendors’ endpoints. Possible values: YES / NO...
Page 454 Polycom® RMX 1800 Administrator’s Guide Table 20-2 Manually Added System Flags – MCMS_PARAMETERS (Continued) Flag Description RTCP_FIR_ENABLE When set to YES, the Full Intra Request (FIR) is sent as INFO (and not RTCP). Default = YES RTCP_FLOW_CONTROL_T Enables/disables the SIP RTCP flow control parameter.
Page 455 The number of seconds the server will wait for a TCP client to MEOUT answer a call before closing the connection. Default = 5 (seconds) V35_MULTIPLE_SERVICES Not Supported in RMX 1800. If the connection of multiple Serial Gateways to RTM-LAN cards is required: The V35_MULTIPLE_SERVICES System Flag must be set to YES.
Page 456 T_INDEX H.323 protocol. Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary. 1 - Sets the H.323 index timer based on the H.323 Standard recommendation. Note: For homologation and certification testing, this flag must be set to 1.
Page 457 Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P7 CP_LAYOUT_1P3VER CP_LAYOUT_1P7 CP_LAYOUT_1P4HOR CP_LAYOUT_2P8 CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P12 20-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 458 Polycom® RMX 1800 Administrator’s Guide Table 20-4 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 20-22 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 459 (both conference and chairperson passwords) is disabled, regardless of the settings of the flags NUMERIC_CONF_PASS_DEFAULT_LEN and NUMERIC_CHAIR_PASS_ DEFAULT _LEN. • The automatic generation of conference passwords is enabled/disabled by the flag NUMERIC_CONF_PASS_DEFAULT_LEN. 20-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 460 Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have to be defined:...
Page 461 If the default password length defined by the NUMERIC_CONF_PASS_DEFAULT_LEN or NUMERIC_CHAIR_PASS_ DEFAULT LEN does not fall within the range defined by the minimum and maximum length an appropriate fault is added to the Faults list. 20-25 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 462 Polycom® RMX 1800 Administrator’s Guide 20-26 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 463 In addition to the status, temperature and voltage indications are provided for each component. To view the status of the hardware components on the RMX 1800: >> In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed.
Page 464 Card Properties (DSP cards) • Supporting Hardware Components Properties (FANS, LAN, PWR) No properties are provided for Power Supply (PWR). For more information, see the RMX 1800 Hardware Guide, "RealPresence Collaboration Server 1800 Specifications” on page 2. 21-2 Polycom, Inc.
Page 465 Chapter 21-Collaboration Server Hardware Monitoring To view the MCU properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for , slot 0. Polycom RMX 1800 The following information is displayed: Field Description Hardware Version The version of the server hardware.
Page 466 Polycom® RMX™ 1800 Administrator’s Guide Click the Active Alarms tab to view alarms related to the Collaboration Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the Collaboration Server by sensors. The Active Alarms dialog box is divided into two sections: hardware Alarm List and SW Alarm List.
Page 467 To view the port usage of a specific chip, double-click the desired chip. You can find the following information: Field Description Port ID The ID of the port. Active Whether this port is active. 21-5 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 468 Polycom® RMX™ 1800 Administrator’s Guide Field Description Percentage Occupied The percentage of the resource used on this chip. Port Type The type of this port. To view the supporting hardware components properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component.
Page 469 DSP cards, if available. If no other DSP cards available, the impacted meeting media is lost and there may be few seconds’ pause in the meeting video. Only Polycom Support can test DSP cards. For more information, contact your Polycom Support. To reset a DSP card: In the RMX Management pane, click the Hardware Monitor button.
Page 470 Polycom® RMX™ 1800 Administrator’s Guide When asked “Are you sure you want to send the rescue command to the card?”, click Yes. The card resets and its Status changes to Resetting. Upon the completion of the reset, its Status changes back to Normal.
Page 471 H323 call close. No port left for videocont The required video content ports exceed the number of ports allocated to video content in fixed ports. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 472 Polycom® RMX 1800 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Small bandwidth The gatekeeper allocated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no free ports left in the IP card.
Page 473 The resource identified by the request is only capable of generating response entities that have content characteristics not acceptable according to the Accept header field sent in the request. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 474 Polycom® RMX 1800 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 407 The endpoint sent a SIP Client Error 407 (Proxy Authentication Required) response. The client must first authenticate itself with the proxy. SIP client error 409 The endpoint sent a SIP Client Error 409 (Conflict) response.
Page 475 The endpoint could not be reached. SIP request terminated The endpoint terminated the request. The request was terminated by a BYE or CANCEL request. SIP request timeout The request was timed out. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 476 Polycom® RMX 1800 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 500 The SIP server sent a SIP Server Error 500 (Server Internal Error) response. The server encountered an unexpected condition that prevented it from fulfilling the request.
Page 477 File reaches a file retention time or file storage capacity limit, the user is alerted that log files need to be backed up. Card configuration event Cards wrong file's mode Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 478 Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type. Unit id: [id], Type:...
Page 479 Failed to connect to recording device The MCU could not connect to the defined recording device due to configuration error or network error. Failed to connect to SIP registrar Cannot establish connection with SIP registrar. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 480 Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Failed to create Default Profile Possible reasons for the failure: • Failed to validate the default Profile. • Failed to add the default Profile. Possible action: •...
Page 481 • When both the MCUs are configured as Master or as Slave • The slave Collaboration Server is defined with the same IP as the Master. Hot backup: Network issue Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 482 Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the license is higher than the actual system resources.
Page 483 The user is alerted to a mismatch between the product type that is stored in restarting. MCU software and the product type received from another system component. In such a case the system is automatically restarted. Received Notification failed Recording device has disconnected unexpectedly Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 484 Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description Requested changes to the certification repository were not completed. Repository must be updated to implement these changes. Resource process failed to request the Without the Meeting Rooms list, the system cannot allocate the appropriate Meeting Room list during startup.
Page 485 System configuration flags were modified. Reset the MCU. System resources of Audio ports usage has exceeded Port Gauge threshold System resources of Video ports usage has exceeded Port Gauge threshold Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 486 Polycom RMX 1800 Administrator’s Guide Table B-1 Active Alarms (Continued) Alarm Code Alarm Description System resources usage has exceeded Port Gauge threshold Temperature Level - Critical Possible explanations: • Temperature has reached a critical level. Temperature Level - Major Possible explanations: •...
Page 487 In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the Collaboration Server, whereas these fields are omitted from the formatted file. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 488 Polycom RMX 1800 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.
Page 489 Table C-2, “CDR Event Types,” on page C-4. • The event date. • The event time. • The structure length. This field is required for compatibility purposes, and always contains the value 0. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 490 Polycom RMX 1800 Administrator’s Guide Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event.
Page 491 This event is added to the CDR file each time the endpoint RATE changes its connection bit rate. For more information about the fields, see Table C-26, “Event fields for Event 31 - PARTICIPANT CONNECTION RATE,” on page C-26. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 492 Polycom RMX 1800 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description PARTY CHAIR Participants connect to the conferences as standard UPDATE participants and they are designated as chairpersons either by entering the chairperson password during the IVR session upon connection, or while participating in the conference using the appropriate DTM code.
Page 493 Additional information about a NEW UNDEFINED UNDEFINED PARTICIPANT event. PARTICIPANT For more information about the fields, see Table C-19, “Event CONTINUE 1 Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1,” on page C-24. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 494 Polycom RMX 1800 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2001 CONFERENCE Additional information about a CONFERENCE START event. START For more information about the fields, see Table C-4, “Event CONTINUE 1 Fields for Event 2001 - CONFERENCE START CONTINUE 1,”...
Page 495 This list only includes events that are supported by the Collaboration Server. For a list of MGC Manager events that are not supported by the Collaboration Server, see "MGC Manager Events that are not Supported by the Collaboration Server” on page C-36. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 496 Polycom RMX 1800 Administrator’s Guide Event Specific Fields The following tables describe the fields which are specific to each type of event. Some fields that were supported by the MGC Manager, are not supported by the Collaboration Server. In addition, for some fields the Collaboration Server has a fixed value, whereas the MGC Manager supported multiple values.
Page 497 1 - The Meet Me Per Conference option is enabled, and dial-in participants can join the conference by dialing the dial-in number. Number of Network Not supported. Services Always contains the value 0. C-11 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 498 Polycom RMX 1800 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Chairperson The chairperson password for the conference. Password An empty field “” means that no chairperson password was assigned to the conference.
Page 499 Note: When this event occurs as the result of a change to the value of one of the event fields, the event will only contain the value of the modified field. All other fields will be empty. Conference ID The conference ID. C-13 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 500 Polycom RMX 1800 Administrator’s Guide Table C-5 Event Fields for Event 5001 - CONFERENCE START CONTINUE 4 (Continued) Field Description Conference The conference password. Password An empty field “” means that no conference password was assigned to the conference. Chairperson The chairperson password.
Page 501 Loss Tx Video The number of times that the synchronization of the participant video was Synchronization lost. Loss Mux Board ID Not supported. Always contains the value 0. C-15 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 502 Polycom RMX 1800 Administrator’s Guide Table C-12 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Mux Unit ID Not supported. Always contains the value 0. Audio Codec Board Not supported. Always contains the value 0. Audio Codec Unit Not supported.
Page 503 255 - Taken from Network Service Net Sub-Service Not supported. Name This field remains empty. Number of Participant Phone Numbers Number of MCU Phone Numbers Party and MCU Phone Numbers C-17 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 504 Polycom RMX 1800 Administrator’s Guide Table C-13 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Identification Note: This field is only relevant to dial-in participants. Method The method by which the destination conference is identified, as follows:...
Page 505 The identification number assigned to the participant by the MCU. Table C-16 Event fields for Event 15 - H323 CALL SETUP Field Description Participant Name The name of the participant. C-19 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 506 Polycom RMX 1800 Administrator’s Guide Table C-16 Event fields for Event 15 - H323 CALL SETUP (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows:...
Page 507 26 - The endpoint could not re-open the video channel after the conference video mode was changed 27 - The gatekeeper approved a lower bandwidth than requested 28 - Video connection for the SIP participant is temporarily unavailable 255 - Other C-21 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 508 Polycom RMX 1800 Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows...
Page 509 Signaling Port Note: This field is only relevant to IP participants. The signaling port used for participant connection. A value of 65535 is ignored by MCU. C-23 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 510 Polycom RMX 1800 Administrator’s Guide Table C-18 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT (Continued) Field Description H.323 Participant Alias Type/SIP For H.323 participants, the alias type, as follows: Participant Address 7 - E164 Type 8 - H.323 ID...
Page 511 The type of recording operation, as follows: Operation 0 - Start recording 1 - Stop recording 2 - Pause recording 3 - Resume recording 4 - Recording ended 5 - Recording failed Initiator Not supported. C-25 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 512 Polycom RMX 1800 Administrator’s Guide Table C-23 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link The name of the Recording Link. Name Recording Link ID The Recording Link ID. Start Recording The start recording policy, as follows:...
Page 513 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field "" denotes an unidentified participant or a participant whose name is unspecified C-27 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 514 Polycom RMX 1800 Administrator’s Guide Table C-30 Event Fields for Event 35 - SVC SIP PARTICIPANT CONNECTED (Continued) Field Description Participant ID The identification number assigned to the participant by the MCU. Participant Status The participant status, as follows: 0 - Idle...
Page 515 Bonding Mode Number Of Note: This field is only relevant to ISDN/PSTN participants. Channels The number of channels, as follows: 255 - Auto Otherwise, in range of 1 - 30 C-29 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 516 Polycom RMX 1800 Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Net Channel Width The bandwidth of each channel. This value is always 0, which represents a bandwidth of 1B, which is the only bandwidth that is currently supported.
Page 517 The node type, as follows: 0 - MCU 1 - Terminal Bonding Phone Note: This field is only relevant to ISDN/PSTN participants. Number The phone number for Bonding dial-out calls. C-31 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 518 Polycom RMX 1800 Administrator’s Guide Table C-35 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE (Continued) Field Description Video Rate Note: This field is only relevant to IP participants. The video rate in units of kilobits per second.
Page 519 A-1. Table C-39 Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure H323 call close. No port left for audio C-33 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 520 Polycom RMX 1800 Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) Value Call Disconnection Cause H323 call close. No port left for video H323 call close. No port left for FECC H323 call close. No control port left H323 call close. No port left for video content...
Page 521 SIP client error 406 SIP client error 407 SIP request timeout SIP client error 409 SIP gone SIP client error 411 SIP client error 413 SIP client error 414 C-35 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 522 Polycom RMX 1800 Administrator’s Guide Table C-39 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP unsupported media type SIP client error 420 SIP temporarily not available SIP client error 481 SIP client error 482 SIP client error 483 SIP client error 484...
Page 523 Event 3108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 2 • Event 4001 - CONFERENCE START CONTINUE 3 • Event 4108 - OPERATOR MOVE PARTY TO CONFERENCE CONTINUE 3 C-37 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 524 Polycom RMX 1800 Administrator’s Guide C-38 Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 525 Appendix D Ad Hoc Conferencing The Polycom RMX 1800 Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue.
Page 526 Polycom RMX 1800 Administrator’s Guide IP Endpoint Maple_Room Conference ID: 1001 Prefix in Gatekeeper - 925 IP Endpoint 925DefaultEQ Network On Going Conference with this ID? Name: DefaultEQ Numeric ID: 1000 IP Endpoint New Conference ID: 1300 Figure D-1 Ad Hoc Conference Initiation without Authentication To enable this workflow, the following components must be defined in the system: •...
Page 527 Indicates the H.263 annexes in use at the time of the last RTCP report. If the actual annexes used are other than the declared annexes in the capa- bilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 528 Polycom RMX 1800 Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters (Continued) Field Description RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report. If a packet that was considered lost arrives later, it is deducted from the packet loss count.
Page 529 RTP report interval (default interval is 5 minutes). • Peak - the highest number of fragmented packets in a report interval from the beginning of the channel's life span. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 530 Polycom RMX 1800 Administrator’s Guide Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 531 Collaboration Server’s Default Management Network or Alternate Management Network. To modify the workstation’s IP addresses: On the Windows Start menu, select Settings > Network Connections. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 532 Polycom RMX 1800 - Administrator’s Guide In the Network Connections window, double-click the Local Area Connection that has Connected status. In the Local Area Connection Status dialog box, click the Properties button. In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] >...
Page 533 Default Router IP Address 192.168.1.1 169.254.192.1 Click the OK button. Connecting to the Management Network To connect directly to the Collaboration Server: Connect the power cable and power the Collaboration Server On. Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 534 For more information about First-time Power-up and the Fast Configuration Wizard see the Polycom RMX 1800 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-8. Enter the following parameters using the information supplied by your network administrator: —...
Page 535 In the Collaboration Server Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button. Remote access to the Collaboration Server’s Alternate Management Network is supported via an external PSTN <=> IP modem.
Page 536 Polycom RMX 1800 - Administrator’s Guide Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 537 Limited support 3892 SIP Referred-by Mechanism Limited support 3984 RTP Payload format for H.264 4028 Session Timers in SIP 4145 TCP Media Transport in SDP 4566 Session Description Protocol (SDP) Polycom, Inc. Download from Www.Somanuals.com. All Manuals Search And Download.
Page 538 Polycom RMX 1800 Administrator’s Guide Table G-1 SIP RFC Support in RealPresence Collaboration Server (RMX) Systems (Continued) SIP RFC Description Note 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP)
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