NEC Univerge SV8100 System Hardware Manual page 645

UNIVERGE SV8100/SV8300
11.6
System Hardware Manual
These packages can be applied in any number of
configurations within the organization providing control
and management where needed and simple playback in
other locations.
VSR Manager Version 2.0 Installation
There are two options for playing back calls recorded by your VSR(s). The first
is the Desktop Player which is designed to be used by an individual user to
play back their own archive of calls or to play back NEC D
stored on their PC or network. It is designed to easily manage calls from one
storage location. It does not offer many of the advanced functions of the VSR
Manager, such as establishing preset shortcuts to any number of storage
folders for quick and easy access.
Figure 11-40 D
VSR Reporter Pro – same advanced functionality
as VSR Reporter with the addition of the Agent
Evaluation module Call Scoring. It provides
customized scoring forms and criteria along with
detailed support to quickly identify strengths and
weaknesses within your Call Center.
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VSR Manager Screen
Issue 1.0
term
VSR calls
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