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15 Problem Solving
Receiving Problems
15
386
Downloaded From ManualsPrinter.com Manuals
If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
Symptom
Unable to
The phone line is not
communicate
connected correctly.
(general fax)
An error occurred with the
phone line.
The machine is turned off.
No paper is set.
Paper is jammed.
The machine is in the
System Administration
mode.
A machine password has
been set.
The machine is in manual
receive mode.
The machine is in manual
send mode.
The document is not
correctly loaded on the
sender's machine.
Cause
The machine is equipped with connectors
to which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector. When the cable connection is
correct, the On-hook feature allows you to
call via general lines.
Use a telephone near the machine to
check whether you can make a phone call.
If the phone call is disabled, the problem is
in the phone line, not in the machine.
The machine cannot receive a fax when
turned off. Switch the main power and
power on.
Load paper in the machine to receive
faxes.
Follow the instructions displayed on the
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.489).
The machine cannot receive a fax in the
System Administration mode. Exit the
System Administration mode.
When a machine password has been set,
the machine accepts only data or polling
fax sent with the correct machine
password in F code.
Receive the fax manually, or set [Fax
Receiving Mode] to [Auto Receive].
Refer to "Fax Receiving Mode" (P.91).
To use Fax information service, set the
reception mode to [Manual Send] on the
on-hook screen, enter an information code,
and press the <Start> button.
Check with the sender.
Note
Remedy
• Image quality may be affected by a
problem of the sender's machine,
not just by a problem of the
machine.
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