Polycom RMX 1500 Administrator's Manual page 1096

Polycom RMX 1500/2000/4000 Getting Started Guide
Known Issues
Polycom Solution Support
H-128
• Selecting Pause my Video in OC client causes the call to downgrade
to audio only call if the call was not in Audio Only mode at all (the
call was started as a video call).
If the call is started as an audio only call and video is added to it, or if
the call was started as video call and during the call it was changed to
Audio Only and back to video, selecting Pause my Video will suspend
it as required.
• Rarely, the OC client disconnects after 15 minutes. The OC client can
be reconnected using the same dialing method in which they were
previously connected (dial-in or dial-out).
• Rarely, all SIP endpoints disconnect at the same time. The SIP
endpoint can be reconnected using the same dialing method in which
they were previously connected (dial-in or dial-out).
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its
certified Partners. These additional services will help customers
successfully design, deploy, optimize and manage Polycom visual
communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Polycom
Conferencing for Microsoft Outlook and Microsoft Office
Communications Server integrations. For additional information and
details please see http://www.polycom.com/services/
professional_services/index.html
representative.
or contact your local Polycom