Getting Technical Help - Brocade Communications Systems 8 Reference

For additional Brocade documentation, visit the Brocade website:
Release notes are available on the MyBrocade website and are also bundled with the Fabric OS
firmware.
Other industry resources
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
lxxiv
http://www.brocade.com
http://www.t11.org
http://www.fibrechannel.org
•
Switch model
•
Switch operating system version
•
Software name and software version, if applicable
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.
The serial number label is located as follows:
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, and Brocade Encryption
Switch—On the switch ID pull-out tab located inside the chassis on the port side on the left
Fabric OS Message Reference
53-1001767-01