Other Industry Resources; Getting Technical Help - Brocade Communications Systems Brocade BladeSystem 4/24 User Manual

About This Document

Other industry resources

For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. DCFM Serial Number
2. General Information
3. Switch Serial Number
xxxvi
http://www.t11.org
http://www.fibrechannel.org
To obtain the DCFM serial number, select Help > License. The DCFM License dialog box
displays.
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
•
Brocade 200E—On the nonport side of the chassis
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side
on the left
•
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
DCFM Enterprise User Manual
53-1001775-01