Autosupport Overview - Spectra Logic T-Series Spectra T50e User Manual

This chapter describes how to configure and use AutoSupport with your
library. All AutoSupport functionality is included with your library
purchase.
A S
UTO UPPORT
AutoSupport configures the library to automatically contact library users
with messages or when specific events occur. It can also be used to open or
update a support ticket and send it to a specified recipient or to
SpectraGuard
saving the ASL sets generated by AutoSupport to a USB key and then
manually sending the stored information to SpectraGuard Technical
Support.
Task

AutoSupport Overview

Configure AutoSupport
Use AutoSupport
O
VERVIEW
™ Support. AutoSupport can be used without email access by
Send Log Sets – Lets you manually generate a standard AutoSupport
Log (ASL) set and email it to a pre-configured recipient or save it to a
USB key. You can use the Send Log Sets option to open or update a
support ticket and send it to a specified recipient or to SpectraGuard
Support. The ASL sent in the support ticket includes the following
types of information:
Library Control Module (LCM) logs
LCM configuration (including the current physical configuration)
EC data from all components
Firmware information
Contact information for data center staff
Other library information specified in the AutoSupport user profile.
Log Forwarding – Enables the library to send monthly ASL files to a
selected user (or users).
Chapter 7
AutoSupport
133
Described on...
page 133 below
page 135
page 141