Spectra Logic T-Series Spectra T50e User Manual page 134

Chapter 7 — AutoSupport
134
User Guide
Critical Alarms – Provides additional methods for submitting ASL sets
to pre-configured recipients. You can configure the library to
automatically generate and submit Auto Support Log sets whenever
any of the following critical alarms occur (Motion Restart through
Library Controller Fails to Initialize).
Motion Restart – An AutoSupport ticket request is generated
whenever motion restarts. Each motion restart is treated as a
separate event and results in generation and submission of an
AutoSupport ticket request.
Power Supply Failure – An AutoSupport ticket request is generated
when a power supply fails.
Each power supply is evaluated separately. Only one AutoSupport
ticket request per power supply is generated for each 24-hour time
period, even if the power supply fails and then resumes operation
repeatedly. If two power supplies fail during the same 24-hour time
period, two separate AutoSupport ticket requests are generated, one
per failed power supply.
Drive Failure – An AutoSupport ticket request is generated when
the library detects that a drive which is part of a configured
partition is no longer present and this drive failure results in the
percentage of failed drives in the partition meeting or exceeding a
specified threshold (see
The following drive problems can generate a drive failure event:
failure of the drive software or hardware, loss communication
between the library and the drive, or removal of a drive from the
library without using the BlueScale Drive Remove or Drive Replace
operation. AutoSupport ticket requests are not generated if the
drive is removed following a Drive Remove or a Drive Replace
operation.
Library Controller Fails to Initialize – An AutoSupport ticket
request is generated if the library controller (LC) fails to properly
initialize.
Configure Critical Alarms on page 136).
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