Repair Policy: Warranty - Spectra Logic T-Series Spectra T50e User Manual

Appendix B — Service and Support
R P
EPAIR OLICY
Spectra Logic warrants the library to be in good working order for a period
of one full year from the date of shipment from Spectra Logic or an
authorized Spectra Logic dealer. Should this product fail to be in good
working order at any time during this one-year period, Spectra Logic will,
at its option, repair or replace this product at no additional charge except
as listed below.
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged
parts will either be reconditioned or new at the option of Spectra Logic.
This limited warranty does not include:
If any of the above conditions exist, Spectra Logic reserves the right to
repair the unit at the current fixed price of repair.
Warranty service may be acquired during the one-year period by
delivering the product to Spectra Logic, and providing an invoice and
Return Materials Authorizations (RMA) number.
No returns can be accepted without an RMA number from SpectraGuard
Technical Support. Returns must be shipped prepaid in their original
packing containers; damage incurred in transit is not covered by Spectra
Logic's warranty.
Spectra Logic makes no other warranties, expressed or implied, and
specifically disclaims any warranty of merchantability or fitness for a
particular purpose or use. If this product is not in good working condition
as warranted above, your sole remedy shall be replacement or repair as
provided above. In no event will Spectra Logic be liable to you for any
damages, including any lost profits, lost savings, or other incidental or
consequential damages arising out of the use of or inability to use such
product, even if Spectra Logic has been advised of the possibility of such
damages, or for any claim by any other party.
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ARRANTY
Service to repair damage resulting from:
Accident
Disaster
Misuse
Abuse
Removal of serial number tags
Physical damage caused by inadequate packaging
Non-Spectra Logic modification of the product including, but not
limited to, product expansion through plug-in additions except as
provided by Spectra Logic
Tape head cleaning performed on tape drives provided by Spectra
Logic with non-certified cleaning cartridge
Tape drives purchased from vendors other than Spectra Logic
90970015